TI Sitara™ ARM® Cortex™-A8 & ARM9™TI Sitara™ ARM® Cortex™-A8 & ARM9™
Quick OverviewQuick Overview
Aug 2011Aug 2011
2
MPUs – Microprocessors
Software & Development Tools
Stellaris®
ARM® Cortex™-M3MSP430™
Up to 80 MHz
Flash64 KB to 256 KB
USB, ENET MAC+PHY, CAN, ADC, PWM, SPIMotion control, HMI, industrial
automation
$1.00 to $8.00
Up to 25 MHz
Flash1 KB to 256 KB
Analog I/O, ADCLCD, USB
Measurement,sensing, general
purpose
$0.25 to $9.00
C2000™
Delfino™
Piccolo™
40 MHz to 300 MHz
Flash, RAM16 KB to 512 KB
PWM, ADC, CAN, SPI, I2C
Motor control, digital power,
lighting, ren. energy
$1.85 to $20.00
Sitara™
ARM® Cortex™-A8& ARM9™
C6000™ Integra™
Value Line to 600 MHz
Perf. Line to 1.5 GHzUp to 32KB I/D cache 256 KB L2, LPDDR,
DDR2/3 support
GEMAC, PCIe+PHY,SATA+PHY, CAN,USB+PHY, PRU
Industrial automation,portable data terminals,Single-board computing
$5.00 to $50.00
300 MHz to >1.5 GHz Floating DSP +
Video Accelerators
L2 Cache mDDR, DDR2/DDR3
USB 2.0 OTG, GEMAC, SATA, SPI, UPP, PRU, PCIe2.0, McBSP, McASP
Video, audio, voice,security, conferencing,test & measurement
$5.00 to $200.00
C5000™
Up to 300 MHz16-bit Fixed Point +
FFT Accelerator
Up to 320 KB RAMUp to 256 KB ROMUSB 2.0, ADC, SPI McBSP, I2C, LCD,On-chip regulators
Portable audio/voice,fingerprint biometrics,
portable medical
$2.99 to $10.00
C6000™
Up to 10GHzMulticore,
Fixed/Floating+Accelerators
Up to 4 MBL2,32 KB L1, 1 MB SL2
RapidIO, PCIe,10/100MAC,
Hyperlink, DDR2/3Telecom, medical,mission critical,
base stations
$40 to $200.00
DaVinci™
Digital Media Processors
32-bit ARM®
MCUs
16-bit ultra-low power
MCUs
DSPDSP+ARM
32-bit ARM MPUs
Digital Signal Processors (DSPs)Microcontrollers (MCUs) ARM®-Based Processors
32-bit real-time
MCUs
Ultra-low power
DSPs
MulticoreDSPs
TI Embedded Processors
Embedded processing portfolio
3
Sitara™ offers
Strength of Software• Free and easy access to software• Low cost development tools with reference
code• Application specific and advanced
development kits• Aggressive Linux community, Windows
Embedded CE and RTOS ecosystem of development partners
• Driver software available for most high-level operating systems
Performance•Up to 450MHz ARM9™ to 1.5GHz Cortex™-A8 devices•Industry’s first widely available Cortex-A8 devices - 2 DMIPS per MHz•Graphics acceleration up to 27M polygons/s performance for advanced user interface •High speed DDR2 and DDR3 memory performance
Connectivity•10/100/1000 Ethernet•CAN 2.0 and High speed USB interface•Multiple serial port options per device•Lowest cost processor with SATA interface•Flexible LCD controller for up 720p displays moving to 1080p in future devices•Industrial peripheral support
Scalability• Largest software compatible ARM MCU &
Embedded MPU portfolio• ARM only to ARM + accelerator functionality
while reusing both SW and HW designs• Leverage TI’s extensive portfolio of
embedded ARM devices to maximize your product’s changing needs
• Fully pin-for-pin and software compatible options to scale from ARM only to ARM + DSP
4
Sitara™ ARM® microprocessors
ARM Cortex™-A8
In Development
“AM38x Next” (2011)
“AM33x Next” (2011)
More performanceand value options
ARM Cortex-A8
AM1810
AM1808
AM1806
AM1802
AM1707
AM1705
Low Power ARM9 with flexible peripherals
• Power efficient (down to 37mW standby, 402mW active)
• User configurable interfaces through the programmable real-time unit (PRU)
• Integrated peripherals: PROFIBUS, 10/100 Ethernet, USB, SATA, CAN, UART and many others
ARM9™
Available Now
Support for Linux, Windows® Embedded CE, Android, & RTOS
AM3894
AM3892
AM3715
AM3703
AM3517
AM3505
OMAP3515
OMAP3503High-performance Cortex-A8
with system integration• Up to 1.5GHz (3000 DMIPS)• Power efficient (down to 12mW
standby, 700mW active)• Integrated graphics for rich user
interface functions• Integrated interfaces of PCIe, USB,
10/100/1000 Ethernet, SD card, Wi-Fi®, CAN, and many others
New!New!New!New!
New!New!New!New!
• Beyond 1.5GHz performance• 1080p display support• Enhanced graphics for superior user
interface functions
New!New!New!New!
New!New!New!New!
5
Sitara™ ARM® MPU roadmap
Speeds shown are for commercial temperature. Dates approximate initial samples. Not all peripherals shown. Limitations apply among package and pin muxing. Devices features subject to change without warning or notification.
performance line - performance and features optimized
value line - device and system cost optimized
Production Sampling Development
AM35x• ARM Cortex-A8• Up to 600MHz• 3D Graphics• 10/100 Enet• CAN• LPDDR1/DDR2
AM37x• ARM Cortex-A8• Up to 1GHz• 3D Graphics• LPDDR1
AM17x• ARM9™• Up to 456MHz• 10/100 Enet• PRU• SDRAM
AM18x• ARM9• Up to 456MHz• 10/100 Enet• PRU• SATA• SDRAM/LPDDR1
/DDR2
AM387x• Cortex-A8• Increased
integration
AM335x• ARM Cortex-A8• Cost optimization• Increased features
OMAP35x• ARM Cortex™ -A8• Up to 720 MHz• 3D Graphics• LPDDR1
AM389x• ARM Cortex-A8• Up to 1.5GHz• 2x 1G-Enet• 3D Graphics• PCIe, SATA• DDR2/3• Advanced Display
| -----------------------------------------TODAY------------------------------------------- | --------------1H11------------- | ---------------2H11------------ |
6
Sitara™ target marketsIndustrial /
Medical
Long Product Lifecycles with Focus on Reliability and Quality
• AM1808• AM3517• AM387x• AM335x
POS/Data Terminals
• AM3715/03• AM1808• AM3517
Power Automation
• AM1808• AM335x• AM389x• AM387x
Consumer
• AM3715/03• AM3517• AM335x
Communication
• AM3703• AM387x• AM389x• AM1808• AM335x
7
Cortex™-A8 software summaryARM® Cortex-A8+graphics
Board Support Package
OS Kernel
•Linux – Open Source – TI Developed •Android – Open Source – TI Funded•Windows Embedded CE – TI Owned, Developed by Microsoft Gold Partner•Commercial Linux and Android – Many Partners•RTOS – QNX, VxWorks, Nucleus, Integrity etc.
OMAP35x, AM35x, AM37x, AM335x
ARM Cortex-A8 with on chip USB, High End CAN controller (HECC) and Ethernet MAC
Application Level Software
User InterfaceBrowser/
Media Players
Video, Imaging, Speech, Audio
Codecs and
Frameworkson NEON™
Application Frameworks – Java, Qt, GStreamer, Flash, Android, DShow, Direct Draw
Accelerators – SGX 530 and Neon
“Applications”
OpenGL® ES and
OpenVG™
LibraryOn SGX
2D Graphics Library
On NEON
TI Base SW/Components
TI HW/Libraries
3rd party/Customer
8
AM3517/05 Cortex™-A8 based processors
L3/L4 Interconnect
3D Graphics
Accelerator(AM3517 only)
AM3517/05 Processors
Video ProcessingFront End
VideoInput
(16-bit)
Memory InterfaceConnectivity
Display Subsystem
10 bit DAC
10 bit DAC
LCD Controller
Video Encoder
10/100 EMAC
CAN Controller
USB HS Host x2
USB OTG w/ PHY
I2C x3
WDT x1
DDR2
Timers
MCSPI x4
McBSP x5
MMC/SD/SDIO x3
GP x12
UART w/ IrDA
HDQ/ 1-wire
UART x3
Serial Interface
NAND/NOR
ARM®
Cortex™-A8600 MHz
16K/16K L1
256K L2
64K SRAM
Benefits• 1200 DMIPs for OS’s like Linux, Win CE, RTOS• 10M polygons/second for robust GUIs• Multi window overlay for hardware accelerated user
interface
Sample Applications• Industrial/home automation• Point of service• Single board computers• Digital signage
Power• Total Power: 700mW• Standby Power: 12mW
Schedule and packaging• Production: Now• ZCN: 17x17mm BGA, 0.65mm pitch, 491-ball.
Utilizes Via Channel™ array technology with 0.8mmpitch plus design rules
• ZER: 23x23mm PBGA, 1.0mm pitch, 484-ball
Peripheral limitations may apply among different packagesSome features may require third party supportAll speeds shown are for commercial temperature range only
9
AM3894/2 Cortex™-A8 based processors
Availability of some features, derivatives, or packages may be delayed from initial silicon availability
Peripheral limitations may apply among different packagesSome features may require third party supportAll speeds shown are for commercial temperature range only * Initial sampling will be for the XAM3894 1.0GHz
ARM®
Cortex-A81.2 GHz/1.5 GHz*
L3/L4 Interconnect
Serial Interface
32K/32K L1
256K L2
Display
Display processor
Resizer
System
Memory Interface
ParallelEDMA x4
Timers x8
WDT
UART x3SPI
I2C x2McASP x3
SD/SDIOGPIO
USB 2.0+ PHY x2
(host and device)EMAC
10/100/1G x2(GMII, MII)
Graphics(AM3894 only)
PowerVR SGX
3D Gfx
SecurityAES, 3DES
RNG
PCIe (2.0) x2 lanes
McBSP
SPDIF
DDR2/3 x2SATA x2(3Gbps)
Smart Card x2
Async EMIF/NAND
HS OSD SD OSD
SD Encoder SD DAC x3
HD Encoder HD DAC x3
HDMI Xmit(w/HDCP)
HDMI PHY
HD Video I/O x2
64K RAM512K
SharedRAM
Benefits• Faster program execution and more simultaneous
applications• Communicate simultaneously over multiple high speed
connections• Reduced BOM parts count
Sample Applications• Networking & Communications (routers, gateways,
switches, servers, NAS)• Single board computers• Interactive kiosks• Multi-display products• Industrial control / HMI
Software and development tools• Linux, WinCE and drivers direct from TI• Android and RTOS (QNX, Green Hills, etc) from
partners• Full featured and low cost development board options
Schedule and packaging• Samples: Now• Production: 4Q’11• Dev. Tools: Now (DDR2). DDR3 will be available 1Q11.• Packaging: 25x25, 0.65mm via channel array, 1031 ball
10
AM3715/03 Cortex™-A8 based processors
L3/L4 Interconnect
Memory InterfaceConnectivity
USB HS Host x3
USB OTG
I2C x3
WDT x2
NAND
Timers
MCSPI x4
McBSP x5
MMC/SD/SDIO x3
GP x12
UART w/ IrDA
HDQ/ 1-wire
UART x3
Serial Interface
LPDDR1
3D Graphics
Accelerator(AM3715 only)
Video ProcessingFront End
VideoInput
(12-bit)
Display Subsystem
10 bit DAC
10 bit DAC
LCD Controller
Video Encoder
ARM®
Cortex™-A8800MHz/1
GHz32K/32K L1
256K L2
64K SRAM
AM3715/03 Processors
Benefits• 2000DMIPS for OS’s like Linux, Win CE, RTOS• Up to 30% reduction in power• 20M polygons per second for robust GUIs
Sample Applications• Smart connected devices• Patient monitoring• Single board computers• Low power PC
Power• Dynamic Voltage and Frequency Scaling (DVFS) • Total Power: 735mW (800MHz)• Standby Power: 0.1mW (600MHz)
Schedule and packaging• Production: Now• CBP: 12x12mm PBGA, 0.4mm pitch, 515-ball,
Package on Package (PoP)• CBC: 14x14mm PBGA, 0.5mm pitch, 515-ball, PoP• CUS: 16x16mm PBGA, 0.65mm pitch. 423-ball.
Utilizes Via Channel™ array technology with 0.8mm pitch plus design rules
Peripheral limitations may apply among different packagesSome features may require third party supportAll speeds shown are for commercial temperature range only
11
AM335x Cortex™-A8 based processorsBenefits• High performance Cortex-A8 at ARM9/11 prices• PRU Subsystem for flexible, configurable
communications
Sample Applications• Building automation Printers• Home networking Advanced toys• Medical appliances Smart toll systems
Software and development tools• Linux, WinCE and Android drivers direct from TI• RTOS (QNX, Green Hills, etc) from partners• Full featured and low cost development board options
Schedule and packaging• Samples: 4Q’11; Production: 2Q’12• Dev. Tools: 4Q’11• Packaging: 13x13mm, 0.65mm pitch via channel array;
and 15x15mm, 0.8mm pitch
Package differences
Availability of some features, derivatives, or packages may be delayed from initial silicon availability.
Peripheral limitations may apply due to pin multiplexing; applies to both packages
Some features may require third party support.All speeds shown are for commercial temperature range only.
NOTES:(1) Use of TSC will limit available ADC channels.(2) 3DES crypto acceleration not supported. Run time security also not supported.(3) LPDDR1 is limited to 180 MHz.SED: single error detection/parityECC: Error Checking & Correction
ARM®
Cortex-A8720 MHz
L3/L4 InterconnectSerial
Interface
32K/32K L1 w/SED
256K L2 w/ECC
64K RAM64K
SharedRAM
Display
24 bit LCD Ctrl (WXGA)
Touch Scr. Ctrl. (TSC) (1)
Secure Boot& Crypto acc. (2)
PRU SS
PRU x2200 MHz
12K RAMw/SED
Peripherals8K P. w/SED8K D. w/SED
System & Parallel
Memory InterfaceLPDDR1/DDR2/DDR3(16b, 200MHz Clock)(3)
NAND/NOR/Async(16b ECC)
EDMA
Timers x8
WDT x2
RTC
eHRPWM x3
eQEP x3
eCAP x3
JTAG/ETBADC (8ch)
12-bit SAR (1)
UART x6
SPI x2
I2C x3McASP x2
(4ch)
CAN x2(2.0B)
MMC/SD/SDIO x3
GPIO
USB 2.0 OTG+ PHY x2
EMAC 2-port switch
10/100/1Gw/1588
(MII,RMII, RGMII & MDIO)
Graphics
PowerVR SGX
3D Graphics
15x15mm 13x13mm
ARM speed 550/650/720 MHz 550 MHz
USB 2.0 OTG + PHY x2 x1
EMAC 2-port switch Single port PRU All I/O pins Reduced I/O pins
12
ARM9™ software summary
OS Kernel
AM17x and AM18x
ARM9 with on chip USB, Ethernet, SATA
Application Level Software
User InterfaceBrowser/
Media Players
Video, Imaging, Speech, Audio
Codecs and
Frameworks (ARM9)
Application Frameworks – Java, Qt, GStreamer, Flash, Android, DShow, Direct Draw
Accelerators – PRU
“Applications”
TI Base SW/Components
TI HW/Libraries
3rd party/Customer
Board Support Package •Linux – Open Source – TI Developed •Windows Embedded CE – TI Owned, Developed by Microsoft Gold Partner•Commercial Linux and Android – Many Partners•RTOS – QNX, VxWorks, Nucleus, Integrity etc.
13
AM1808/06/02 ARM9™ based processorsBenefits
• Multiple connectivity and interface options• Rich, intuitive user interfaces• High system integration = reduced system cost
Sample Applications• Industrial/home automation• Test & measurement• Portable data terminals
Power• Total Power: 402mW• Standby Power: 37mW
Schedule and packaging• Production
• AM1808/06: Now• AM1802: 1Q’11
• Samples: AM1802: Now• ZCE: 13x13mm nFBGA, 0.65mm pitch, 361-balls
(AM1808/06)• ZWT: 16x16mm BGA, 0.8mm pitch, 361-balls• Extended Temperature Grade Options
• Commercial (0C to 90C) • Extended (-40C to 90C) (AM1802)• Industrial (-40C to 105C) (AM1808/06)
• Pin to pin compatible processor: OMAP-L138
Peripheral limitations may apply among different packagesSome features may require third party supportAll speeds shown are for commercial temperature range only
L3/L4 Interconnect
ARM9
Memory Interface
Connectivity
10/100 EMAC
SATA
USB HS w/ PHY
USB OTG w/ PHY
I2C x1
GP x3
Flash/SDRAM
Timers
SPI x2
McASP
MMC/SD/SDIO x2
WDT x1
UART x3
McBSP x2
Serial Interface
LPDDR1/DDR2
uPP
UHPI
PRUSubsystem
Video Ports
Input x2
Display Subsystem
LCDController Output x2
eCAP x3
PWM x2
I2C x2
AM18xProcessor
300 MHz
128K SRAM
16K/16K L1
375/456 MHz
MMC/SD/SDIO x1
1802/1808 1806/18081802 1808
14
AM1810 overview
Interconnect
ARM9 PRUSubsystem
with PROFIBUS
Video Ports
Input x2
Memory Interface
Connectivity
Display Subsystem
LCDController
EMAC
SATA
USB HS w/ PHY
USB OTG w/ PHY
I2C x2
GP x3
Flash/SDRAM
Timers
SPI x2
McBSP x2
MMC/SD/SDIO x2
WDT x1
McASP
UART x2
Serial Interface
LPDDR1/DDR2uPP
UHPI
Output x2
eCAP x3
PWM x2
16K/16K L1
PROFIBUS UART
AM1810Processor
15
Sitara™ software and ecosystem
Complementing great processors with great software!
• Production quality Software Development Kit including: – Drivers and kernel port to Linux, Android, Windows
Embedded CE and other industry leading operating systems (Green Hills, QNX, etc…)
– Development tools for Linux and Windows Embedded CE – Proof-of-concept demonstration and example software
• Active open source community accompanied by the world’s largest ecosystem of 3rd party tools and application specific solutions
16
HLOS software availabilityTI owned –No charge
TI owned – No charge
Linux Android WinCE*
Community CommercialFroyo(2.2)
Community
G’bread(2.3)
Community6.0 R3 WEC 7.0
AM17x Now Now Not planned Not planned Now Not planned
AM18x Now NowCommunity
(rowboat)Not planned Now Not planned
OMAP35x Now Now Now Now Now 3Q11 #
AM35x Now Now Now Now Now 3Q11 #
AM37x Now Now Now Now Now 3Q11 #
AM389x Now 3Q11 Not planned Now Not planned Not planned
* WinCE requires runtime royalties to Microsoft# WEC 7 early access available December 2010
Highly reusable software code base enables scaling between Sitara™ ARM MPUs and across TI’s embedded processing portfolio
17
RTOS software availabilityGreen Hills Wind River QNX Mentor Quadros
Integrity VxWorks Neutrino Nucleus RTXC
AM17x Now Now Now Now Now
AM18x Now Now Now Now Now
OMAP35x Now Now Now Now Now
AM35x Now Now Now Now Now
AM37x Now 3Q11 Now Now Now
AM389x Now TBD TBD TBD TBD
• RTOS licensing needs to be done between RTOS partner and customer• Other RTOS: Micro Digital (SMX), Micrium (uC/OS II), and ENEA (OSE5) are available on AM18x
18
Software Highlights Software Block Diagram
Sitara Kits Available Today
Android™, Linux®, and WinCE® EZ Software Development Kits save time and money Include royalty free board support packages, example
applications and benchmarks Developed and supported by TI Take full advantage of the processor, graphics and
display subsystems Supported on a variety of hardware platforms including
evaluation modules and community development boards Develop in your preferred environment
Eclipse-based Code Composer Studio™ IDE Variety of OS-specific tools Extended debug capability with TI/commercial
JTAG emulators
Versatile RTOS offering through variety of RTOS partners
Comprehensive support ecosystem leveraging TI’s E2E and open source development communities available 24/7
Embedded Processors Wiki
SW Support
SW Partner Network
TI Software Support
Software, Tools & Development Kits Overview for Sitara™ ARM® Cortex™-A8 and ARM9™ MPUs
SitaraDevelopment Boards
19
TI provides Linux BSP and SDK Releases NRE or royalty FREE– Developed and supported by TI
– Major release every 6 months - roughly synchronized with the new kernel releases
– Release accessible either through ti.com or through open source GIT Trees
– BSP release includes: Linux drivers, UBoot, Linux file system
– SDK release includes: BSP release plus graphics SDK (Open GL ES API), Qt framework, performance benchmarks, Matrix application launcher, flashing tool and pin-mux utilities…
• Flash support available as plug in
– Standard tool chain (Code Sourcery G++ Lite, CCSv5) provided as part of the SDK release
Links• BSP availability/roadmap
• SDK availability/roadmap
• Linux Tool Chain
• Code Composer Studio v5
• Flash Support
• TI e2e Linux forum
• Embedded processor wiki
Links• BSP availability/roadmap
• SDK availability/roadmap
• Linux Tool Chain
• Code Composer Studio v5
• Flash Support
• TI e2e Linux forum
• Embedded processor wiki
Linux®
20
Linux® SDK
• Enables customers to quickly develop applications on TI platforms and products
• Components– Documentation
• Quick Start Guide, SW Developer’s Guide, User Guides
– Installer• Easy installation of all SDK components including all
target and host software components
– Matrix Application Launcher• User Interfaces based on Qt/WebKit & Ncurses• Touchscreen, mouse and keyboard support
– Example Applications and Demos• Benchmarks, 2D/3D demos, Web browser,
WLAN/Bluetooth® support…
– CCSv5 Beta (Eclipse IDE) – • Compile, build, debug (CodeSourcery Lite gcc tool
chain)• Qt SDK plug-in• Preconfigured projects for all example applications• Beta timing: September 2010
– Utilities• Flashing Tool, Pin Mux configuration
21
Android™ on – www.arowboat.org• Rowboat (www.arowboat.org) – a community
portal for Android on TI ARM® Cortex™-A8 platforms
– A completely free, open-source project for all customers, developers, and third parties
• Supported by TI Development team– Android base port and graphics support available for TI
EVMs and Community boards (Beagleboard now) on rowboat.
– Includes: Code (binary and source), WiKi, How-to’s, links, IRC, FAQs, and more
– Large 3rd party network is contributing on rowboat and providing customized solutions
• TI Android Development Kit – Derived from rowboat to aid customers development and
out of the box experience.• Stable periodic snapshots (approx. every 6 months) available
on www.ti.com • Tested by TI quality assurance team• Include product specific documentation
Links• Android SW Roadmap
• Android Tool Chain
•TI Android e2e Forum
• Embedded processor wiki
Links• Android SW Roadmap
• Android Tool Chain
•TI Android e2e Forum
• Embedded processor wiki
22
Quick Tour … Browser, Apps, Performance
23
Windows® Embedded Compact 7.0 (Compact 7.0)• Windows Embedded Compact 7.0 is the next generation of CE
• It helps to:– Develop rich intuitive user interfaces with the power of Silverlight for
Windows Embedded – Experience immersive browsing (IE7) with updated standards support,
tabs, pan, zoom and support for Flash10.1 (Flash10.1 support coming soon)
– Provide seamless connection to Windows 7 via Windows Device Stage – Consume rich media with a new media library manager and support for
rich HD media streaming– Leverage HW better with support for ARM v7 (VFP and Neon support)
and hardware graphics acceleration– Deliver quick time to market with a reliable platform and familiar, easy-
to-use development kits
• More information and download instruction available at– http://www.windowsembedded.com/compact7
24
Graphics Support• 3D Graphics SDK is integrated into Linux®, Android® and Windows®
Embedded (CE) SDKs– Available free to customers/App developers for Linux, Android and WinCE– Utilizes POWERVR SGX 3D H/W accelerator– Khronos Open API (Open GL ES, Open VG) compliant – Standard development kits available for Linux, Android and WinCE – Proof-of-concept demonstration and example software with SDK
• Neon Accelerated 2D Graphics library available for Linux SDK from TI– BitBlt Engine Library Integrated with Qt 1.2 (Object code only)– Available for AM and DM37x processors now– Customer information required for delivery– Download link available with Linux SDK download page
• Neon Accelerated 2D graphics library available for WinCE and Android– Open Source Acceleration for Android (SKIA)– TI library for DirectDraw Acceleration for WinCE– Software as part of TI Android and WinCE deliverables
• Active 3rd party options and application specific solutions
25
TI Software Support
TI maintains a well-defined process and flow for software support, with robust online resources, tracking mechanisms and quick turnaround responses to customers
• Online resources– All questions, issues and enhancement requests are submitted using
e2e Community Forums with targeted response time of less than 24 hours
• Connects users directly with engineers developing & supporting TI products• Accesses extensive knowledge base on TI products• TI drives issues to closure and clearly marks answers
– Before posting questions, users should check for existing answers on TI’s Embedded Processing Mediawiki or e2e forums
– For issues that have tracking numbers, users can use SDOWP to check status
• Software related forums– Development Kits
• Code Composer Studio™ (CCS), TI compilers– Embedded Software
• Linux®, Android™, WinCE®, BIOS , Codecs forums More…More…
26
Follow progress on the problem resolution through online access to database if applicable
Information about problem is provided with URL for status tracking – move to step 3
No further action required
Otherwise, move to step 2
Software Support Flow
If SW Problem Identified
If Answer Found
Issue Not SolvedProvide additional information: go back to step 2
Problem solved Move to step 3Issue Solved
SW Problem Identified
Search existing FAQs on: • e2e Forums• Embedded Processor
Mediawiki
Provide issue information into the relevant SW e2e forum
Search issue in Forums/Wikis
Reporting the issue
Ste
p 1
Ste
p 2
Ste
p 3
Closing the Issue
Mark forum thread as answered
27
Migraine free development with TI
Sales and LogisticsSales and LogisticsBusiness modelSupply chain logisticsSales channelsMarket presence and
reputation
SupportSupportProduct scalabilityEase of useDocumentation/Sales Collateral DemosDeveloper Network and
community Ecosystem
SoftwareSoftwareOperating systemIndustry standard frameworks Software Development Kits (SDK)Applications and benchmarksDevelopment community
SiliconSiliconAnalog – Power/Signal Chain
RoadmapPackaging
Quality / Lifecycle commitments
ToolsToolsCode Composer Studio (TI IDE)
eXpressDSP™ Data Visualization toolOS specific tools (Code Sorcery for Linux; Visual Studio for
MS Windows Embedded CE, etc)Developer Network tools for enhanced debugging
Hardware Platforms Hardware Platforms System collateral
Evaluation hardwareSystem modulesLow cost boards
Starter kits
Top Related