THE CHALLENGE

Trilab's goal was to provide more information to its potential clients through

sharing the experiences of its existing customers.

The company recognized the importance of reviews in influencing purchasing

decisions.

‘’eKomi is one of the most well-known review services in

Italy. eKomi also has a very good reputation in the certified

reviews sector, and in e-commerce internationally. ’’

‘’Since we implemented the eKomi Solution, accompanied

by other improvements and investments in our website,

our sales increased by 150%.”

THE RESULT

“Even our review conversion rate has increased by 2.6%.”

RECOMMENDATION

‘’We cannot imagine our business without eKomi certified reviews

and being able to publish them on our website.”

Success Story

The eKomi Solution “Through our eKomi Email Solution, we are collecting

certified customer and product reviews. In turn, we are able to

display them through our eKomi widget, which helps clients along

their purchasing decision.’’

SERVICE EXPERIENCEIMPLEMENTATION

Trilab is the leading online hair care products shop in Italy. Established in 2014, the store offers more than 2,000 professional products from a wide variety of brands.

Client since 2015 Customer reviews ✓Product reviews ✓

Reviews Collected < 5933 Average Monthly reviews 189

Positive: 97.16%Negative: 1.38%Neutral: 1.46%

“Implementing the eKomi Solution was easy and quick thanks to

eKomi’s Magento Plugin.’’

August 2017

Interview with Giovanni Bianco,

Marketing Co-founder and Owner of Trilab

Beauty Vertical

WHY ?

‘’The eKomi system is flexible and compatible

with many different Shop Systems.’’

“The integrated coupon system has helped us increase our

client loyalty.”

“Traffic to our website has increased, and conversely our returns and

cancellation rates have decreased. Our SEO has improved as well.’’

How would Trilab rate

?

http://ekomi.com/ usa@ekomi-group.com Phone: +1 844-356-6487

Become part of the success!

Get in touch.

January 2018