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The Role of Retail Clinics in Today’s Healthcare System

Melissa ManconeProgram Manager, Innovative ServicesMinuteClinic

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A-SideA-SideB-SideB-Side

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MinuteClinic Pilot

28 sites in Southern California—allowing patients from a busy MinuteClinic to be seen by available NPs elsewhere in the market.  

....Sending SiteSending Site

Receiving SiteReceiving Site

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High Definition Video/High Fidelity Audio

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Quality Efforts

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100% Chart review for all TeleHealth cases100% call back for TeleHealth visitsPatient interaction reviews by NPs auditing the patient-side“Time Out” at each post-visit time to debriefPatient surveysProvider surveys

©2014 MinuteClinic. All rights reserved. CVS Caremark confidential and proprietary information. Not for distribution.

Pilot Services Offered

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Video:

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Telehealth visit compared to a traditional visit:

8N = 929

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Expanding Services and Increasing Access

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Among Existing MinuteClinics

2013

Physician Consults2014-15

2015-16

Home /Mobile

2014-15

Caremark Clients

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QUESTIONS

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