The ORIENTATION & HANDBOOK
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Presenter: Sandra MillerConsultant/Trainer, Volunteer Centers of [email protected]
Administrator: Chelsea Martin Program Manager, Volunteer Centers of [email protected]
Michigan Community Service Commission, Michigan Nonprofit Association, Volunteer Centers of Michigan, Michigan Campus Compact, and the LEAGUE Michigan with support from the Connect Michigan Alliance Endowment Fund and the Corporation for National and Community Service, are proud to support the ENGAGE Volunteer Management training series.
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Goals
• Identify the purpose and importance of the volunteer orientation and handbook
• Provide specific examples for each step.
• Share tips and tools.
Orientation & Training
Orientation
• Provides volunteers with information about the organization, the volunteer program and how volunteers fit into the mission of the organization
• Puts a face to the organization• Facilitates the connection• Insures that the volunteer has the
correct information.
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“Orientation is the process of making volunteers feel comfortable with and understand the workings of the organization…and to let them understand how they can contribute to the purpose of the organization”
McCurley & Lynch, Volunteer Management, 2006
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ORGANIZATION & PLANNING
Varies by
Organization
Volunteer Position
Consider:• Number of people
to be oriented
• Number of staff/volunteers available to do the orienting
• Prior experience of the new volunteer
• Type of service—
length of commitment
Determine Organization
Structure
• Large, formal vs. Individual
• Specified time and date vs. Part of first day of service.
• Amount and type of information to be covered.
Planning
• Who will be responsible for the orientation?
• Determine time, place, and equipment/materials needed
• Get the word out.• Determine the agenda
and timeline
Online Orientations
Powerpoint or Video
STRUCTURE
Consider Volunteer Motivations and Needs
Make Connections
Meet New People
Feel Connected With Community
Meet Community Needs
• Organization’s Mission• Volunteer’s Role, Volunteer Case
Statement• Accomplishments• Current Goals/Needs
SUBSTANDARD HOUSING• 30% of income being paid
toward housing is considered “affordable”
• Approximately 24% of Appleton-Neenah-Oshkosh residents pay more than 30%.
• $21,400 is the income needed to afford the average 2 bedroom rental in the area.
• 60% of service occupations are paid less than $21,400.
• $64,226 is considered at “affordable” home for average wages.
• Less than 4% of homes in Appleton area sell at or below $60,000.00
525 First Street, Menasha
Before--
HABITAT RECLAIMS PROPERTIES AND COMMUNITIES
AFTER. . .
525 First Street, Menasha
A Simple, Decent,AffordableHOME
A Simple, Decent, Affordable Home
• Greater Fox Cities Area Habitat for Humanity invites people of all backgrounds, races and religions to build houses together in partnership with families in need.
• GFCAHFH is an equal opportunity lender
• GFCAHFH builds in Winnebago, Calumet, Outagamie Counties as well as Waupaca, New London, Nichols, Hilbert, Chilton, & Brillion.
• Habitat Homes are Energy Star and Green Built Certified
108 homes built, 104 mortgages104 families, = Over 350 CHILDREN
Serving FAMILIES
ORIENTATION TOPICS
Provide Relevant Information
The Organization
• Structure—board, staffing• Brief History including accomplishments• Contact Information• Relevant partnerships/affiliations
– Funding Streams
• Clients Served, Selection Process
• Volunteer Positions• Relevant Policies & Procedures
– Dress– Responsibilities (Code of Conduct)– Forms– Schedule—Training & Service– Evaluation & Performance Review– Volunteer Benefits– Communication Process
• Emails, newsletters, website, volunteer registration site. VO
LUN
TEER
RO
LES
Orientation Topics
StructureHow do you Make it Motivational?
Share Examples
The Orientation is NOT Training
Training is specific to the position or event
Include Stories
from volunteers & clients
THE VOLUNTEER HANDBOOK
Put It In Writing
PURPOSE• Risk Management
– Guidelines for Conduct
• Answers Questions– Why should I volunteer?– How will I be making a difference?– What is this organization all about?
• Accurate Information• Inspires and Motivates• Deepens Commitment
– Step in Effective Recruitment & Retention
• Table of Contents• Staff & Volunteer
Directory• Orientation Materials• Terms & Acronyms• Rules, Policies,
Expectations• Volunteer & Client Rights• Volunteer
Separation/Dismissal • Copies of Forms• Sign-off Form
HANDBOOK How do you make it interesting?
Save costs?
Share Examples
Unique & Evolving
This handbook will provide you with general policies and practices of . You are encouraged to familiarize yourself with the contents of this manual, for it will answer many questions concerning our organization and outline how volunteers like yourself can contribute. In order to retain necessary flexibility in the administration of policies and procedures reserves the right to amend any of the policies and/or benefits described in this manual.
Make It InterestingUnless someone like you cares a whole awful lot, nothing is going to get better. It's not. ~Dr. Seuss
If you think you are too small to be effective, you have never been in bed with a mosquito. ~Betty Reese
Thank you for “caring a lot”. Your persistence is appreciated. May you find that this volunteer experience with ____ further enriches you.
THANK YOU
Please respond to the evaluation that you will receive by email.
Your input is valuable
Join Us February 28 —
Volunteer Training and Supervision
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