@ncsumarit @oitdesign
THE MAKING OF A
WEB TEAMJen Riehle McFarland
#highedweb16 #mpd8
▸The Making of a Web Team
▸The Positions
▸The Processes
▸The Planning
▸No one has paid me for my opinions
▸ I like to use Storm Troopers to explain my points
ABOUT THIS PRESENTATION
st3f4nflickr#highedweb16 #mpd8
9/2014 1 full-timer 9/2015 3 full-timers4 part-timers/interns
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▸Started in the NC State Help Desk during undergrad
▸B.S. & M.S. from NC State
▸Self-taught in web design
▸Likes Star Wars
ABOUT ME
#highedweb16 #mpd8
▸Located in Raleigh, NC
▸Land-grant college established 1887
▸ 34,015 students; 2,336 faculty; 6,733 staff
▸ 11 colleges plus the Graduate School
▸Go Wolfpack!
ABOUT NC STATE
#highedweb16 #mpd8
Major Campus Multisites
Unit-level Multisites
Stand-aloneSingle Installs + Small Multisites
OIT
ORIED
DASA
OFA
HR
Free “Blogs” Environment
Premium “Hosted” Environment
Rest of campus…?
ABOUT NC STATE WEB
▸Housed in central IT; part of Outreach, Communications & Consulting
▸Maintain major campus WordPress multisite environments
▸Build custom WP themes and plugins for campus general use
▸Web design, development, support, & training for campus-based clients
ABOUT OIT DESIGN
#highedweb16 #mpd8
THE POSITIONSPART ONE
#highedweb16 #mpd8
▸October 2009: Web Hosting Service rolls out to campus
▸ 2012: Drupal & WordPress Services (free WordPress “Blogs” and premium “Hosted” environments)
▸ July 2013: Nick “the Drupal guy” leaves
▸ July 2014: Ross “the other Drupal guy” leaves
A LITTLE HISTORY…
2009 2012 2013 2014#highedweb16 #mpd8
ADD REQUISITE 3 MONTHS…
OCTOBER 2014▸HighEd Web Portland & Leadership Academy
▸Perspectives on Leadership
▸Being More Strategic
▸Governance Planning
▸What’s next for you?
▸Here’s Brian!
▸Two WordPress people, OMG!
#highedweb16 #mpd8
AND IT WAS GOOD
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FALL 2014▸More work coming in all the time
▸Moving Drupal users to WordPress
▸New clients, including DASA (60+ sites)
▸New campus brand released
▸New OIT website
#highedweb16 #mpd8
HOW DO WE GROW?We have the clients.
There’s a need for our services.
How do we get positions in an era of hiring freezes and budget cuts?
#highedweb16 #mpd8
1. INTERNS
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2. LEVERAGE
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3. PARTNERSHIPS
NEW POSITION▸ Joint position with Office of Research, Innovation &
Economic Development
▸ “Lives” in our unit and reports to me
▸Primary on ORIED projects, but Design team shares support
▸Here’s Chris!
▸We have three people!
#highedweb16 #mpd8
9/2014 1 full-timer 9/2015 3 full-timers3-4 part-timers/interns
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THE PROCESSESPART TWO
#highedweb16 #mpd8
INTERNS
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THE INTERN PROGRAM▸Unit 1 Topics (Fall)
▸ Introduction to the NC State Web and WordPress (Sept)
▸Communications and Customer Service
▸Branding
▸ Security (Oct)
▸CyberSecurity Awareness Month
▸WordPress Security
▸Advanced WordPress Administration (Nov)
▸Unit 2 Topics (Spring)
▸Data Security (Jan)
▸Campus rules
▸Crisis and Change (Feb)
▸Communications
▸ Project Management basics
▸Accessibility & Usability (March)
▸Documentation & Communications (April)
#highedweb16 #mpd8
TEAM BUILDING
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TEAM BUILDING: FRISBEE GOLF
TEAM BUILDING: BOWLING!
TEAM BUILDING: HOCKEY!
TEAM BUILDING: COWORKING
st3f4nflickrOFFICE HOURS
▸Client information
▸Meeting notes
▸Project status updates
▸ Incoming help requests
▸Known issues
▸Awesome new ideas!
▸Personal schedules
SHARING IS CARING
#highedweb16 #mpd8
TOOLS: SLACK
TOOLS: SERVICE NOW
TOOLS: GITHUB
TOOLS: GOOGLE DOCS
TOOLS: ASANA
TOOLS: WUNDERLIST
TOOLS: SLACK
MEETINGS
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MEETING SPACE
JUST SAY “NO” TO TECHNOLOGY
THE WHITEBOARD
THE CLIENT BOARD
DESIGNATED DISSENTER
THE PLANNINGPART THREE
#highedweb16 #mpd8
RETREATING
RETREAT▸August, 2016
▸1/2 day; included Kim (ORIED) and David (PT-er)
▸Agenda
▸Myers-Briggs Test
▸Assessing the viability of our goals
▸Specific Fall 2016 semester goals
▸Evaluating our tools
#highedweb16 #mpd8
N (INTUITION) S (SENSING)I solve problems by working through facts until I understand the problem.
I am pragmatic and look to the "bottom line."
I start with facts and then form a big picture.
Sometimes I pay so much attention to facts, either present or past, that I miss new possibilities.
I solve problems by leaping between different ideas and possibilities.
I am interested in doing things that are new and different.
I like to see the big picture, then to find out the facts.
Sometimes I think so much about new possibilities that I never look at how to make them a reality.
#highedweb16 #mpd8
1.) IMPROVE SOME OF OUR HABITS2.) WORK MORE/BETTER WITH OCC UNITS 3.) DEVELOP NEW CAMPUS PARTNERSHIPS
4.) DEVELOP NEW TRAINING FOR CAMPUS
5.) CONTRIBUTE TO THE WORDPRESS COMMUNITY
GOALS
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GOALS: NEW TRAINING
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GOALS: GROW THE COMMUNITY
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GROW THE COMMUNITY
https://wpcampus.org
#wpcampus
@wpcampusorg
#highedweb16 #mpd8
Major Campus Multisites
Unit-level Multisites
Stand-aloneSingle Installs + Small Multisites
OIT
ORIED
DASA
OFA
HR
Free “Blogs” Environment
Premium “Hosted” Environment
Rest of campus…?
GOALS: NEW PARTNERSHIPS
GOALS: BIG PICTURE st3f4nflickr
REMEMBER CHRIS?
YEAH, HE LEFT.#highedweb16 #mpd8
BACK TO TEAM BUILDING
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GOALS: WORK WITH OCC UNITS
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SUMMING UP…
1. Positions
2. Processes
3. Planningoffice politics
office politics
office politics
human resourcestraining
campus policies
communication
management responsibilities
time-management
managing expectations
crises
turnover
project management
orientation
deadlines
requirements-gathering
funding sourcesbudgets
new technologies
new services
relationships
employee schedules
priorities
destroying dreams
the unexpected
scope creepjustifying stuff
#highedweb16 #mpd8
THIS IS MY STORY…
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WHAT’S YOURS?
BIG THANK YOUS!
St3f4n (aka DocChewbacca) https://www.flickr.com/photos/st3f4n/
My Team(<3)
#highedweb16 #mpd8
QUESTIONS?Jen McFarland, @ncsumarit
#highedweb16 #mpd8
OIT Design: https://design.oit.ncsu.edu Github: https://github.ncsu.edu/oitdesign WP Campus: https://wpcampus.org/ Slides: http://www.slideshare.net/ncsumarit/
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