““The Lebanese ICT Strategy and The Lebanese ICT Strategy and A Proposal for Regional ICT Cooperation”A Proposal for Regional ICT Cooperation”
Dr. Raymond KhouryDr. Raymond KhouryTechnical Cooperation Unit DirectorTechnical Cooperation Unit Director
Office of the Minister of State for Administrative ReformOffice of the Minister of State for Administrative Reform (OMSAR) (OMSAR), Lebanon, Lebanon
ALECSO Regional MeetingALECSO Regional MeetingNovember 2-5, 2002, Cairo, EgyptNovember 2-5, 2002, Cairo, Egypt
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National ICT Policy and Strategy
Major Indicators
Analysis of survey and list of Government applications
Best achievements
The Lebanese E-Government Strategy
Priority projects
Regional Framework for ICT Development
Presentation OutlinePresentation Outline
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National ICT Policy and StrategyNational ICT Policy and Strategy
Background MITC established in May 24th, 1997
Lebanese ICT Policy and Strategy document published in 1998 and revised in 2001
Objectives A Strategy for ICT
Defining national Goals
Raising national awareness
Emphasizing the Importance of Government Leadership
Ensuring Private sector Support
Ensuring alignment with International standards
A Reference framework for international Investors and Donors
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IndustryIndustry
Learning and EducationLearning and Education
Government as a major user of ICTGovernment as a major user of ICT
Government as Facilitator Government as Facilitator
Government as a RegulatorGovernment as a Regulator
CommunicationsCommunications
Cultural ConsiderationsCultural Considerations
Sector Information ServicesSector Information Services
Vision for LebanonVision for Lebanon
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Required National ICT ResourcesRequired National ICT Resources
Hard Infrastructure
Soft Infrastructure
Government Support and Incentives
Telecommunications
Systems/Applications
Facilities for tech parks / zones
National ICT policy
ICT laws and regulations
Relaxed procedures
Tax and labor incentives
Investment / capital markets
Human resources
Capacity building plans
Entrepreneurship progs
Local ICT industry
E-Society
ICT DevelopmentICT Development
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Major IndicatorsMajor Indicators Mobile phone use in the Arab Countries (2000)Mobile phone use in the Arab Countries (2000)
Country Percent
United Arab Emirates 33.3
Qatar 25.6
Lebanon 16.0
Kuwait 12.7
Bahrain 11.2
Oman 5.7
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Major IndicatorsMajor IndicatorsNumber of ISP in Arab Countries (2000)Number of ISP in Arab Countries (2000)
CountryCountry NumberNumber
Egypt 34
Saudi Arabia 25
Lebanon 16
Jordan 6
Morocco 6
Kuwait 5
Tunis 3
United Arab Emirates 1
Oman 1
Syria 1
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Rank Country
Number of Subscribers
(December 1998)
Number of Subscribers
(March 2000)
Number of Users
(March 2000)Number of Users per
account
SubscribersArab countries
(Percent)Users Arab countries
(Percent)
1 UAE 61,200 160,000 400,000 2.5 29 21
2 Saudi Arabia 18,700 100,000 300,000 3 18 16
3 Bahrain 11,700 15,000 37,500 2.5 3 2
4 Libya - 1,500 7,500 5 0 0
5 Sudan - 2,000 10,000 5 0 1
6 Qatar 8,500 18,000 45,000 2.5 3 2
7 Oman 12,700 20,000 50,000 2.5 4 3
8 Kuwait 22,000 40,000 100,000 2.5 7 5
9 Egypt 36,400 55,000 440,000 8 10 23
10 Yemen 2,200 3,000 12,000 4 1 1
11 Lebanon 30,700 65,000 227,500 3.5 12 12
12 Syria 30,700 4,000 20,000 5 1 1
13 Jordan 16,600 25,000 87,500 3.5 5 5
14 Morocco 11,200 15,000 52,500 3.5 3 3
15 Tunisia 4,700 22,000 110,000 5 4 6
Total 236,000 545,500 1,899,500 3.5 * 100 100
Internet Use Statistics in the Arab Internet Use Statistics in the Arab Countries (2000)Countries (2000)
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Internet Host Count Statistics (2001)Internet Host Count Statistics (2001)Rank Country Domain Hosts
AllHosts
DuplicateNames
Level 2Domains
Level 3Domains
1 Japan jp 3,413,281 3,532,502 119,221 111 84,829
2 United States us 2,251,445 2,363,832 112,387 89 3,727
3 United Kingdom uk 2,080,906 2,435,877 354,971 58 62,279
4 Germany de 1,916,512 2,008,300 91,788 136,281 689,453
5 US Military mil 1,916,026 2,075,247 159,221 77 194,999
6 Canada ca 1,814,505 2,305,743 491,238 7545 460,970
7 Italy it 1,574,380 1,606,158 31,778 30,586 342,821
8 Australia au 1,311,492 1,411,849 100,357 62 43,633
9 Organizations org 1,087,665 1,234,438 146,773 150,644 857,032
10 Netherlands nl 1,082,089 1,110,974 28,885 39,517 419,137
53United Arab
Emirates
ae
26,764 26,966 202 8 596
74 Egypt eg 5,422 39,280 33,858 7 269
75 Lebanon lb 5,147 5,195 48 7 280
76 Kuwait kw 4,594 4,673 79 7 1,509
77 Tonga to 4,553 4,762 209 2,577 3,226
78 Kazakhstan kz 4,199 4465 266 265 2,428
79 Namibia na 3,439 3,486 47 11 141
80 Mauritius mu 3,286 3,288 2 6 3,265
81 Bermuda bm 3,167 3,177 10 133 2,740
82 Saudi Arabia sa 3,167 3,424 257 9 166
total 93,047,785 103,432,319 10,384,534 2,454,681 26,500,025
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CUSTOMIZED APPLICATION AGENCY
Archiving النقل و العامة األشغال وزارة
MIS
Sports Club & Federation والرياضة الشباب وزارة
Records والرياضة الشباب وزارة
Data Base Centralization الثقافة وزارة
Arab Summit Forms الثقافة وزارة
French Summit الثقافة وزارة
Hotel Reservation الثقافة وزارة
Accounting / Auditing الثقافة وزارة
Accounting / Auditing الصناعة وزارة
Accounting / Auditing والمياه الطاقة وزارة
Payroll والمياه الطاقة وزارة
List of Customized Applications in the List of Customized Applications in the Public AdministrationPublic Administration
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Payroll المهجرين وزارة
Personnel المهجرين وزارة
اإلستثمارات تطبيق المهجرين وزارة
الوزارة موازنة المهجرين وزارة
Commercial Register العدل وزارة
Personal Judges File العدل وزارة
Employees العدل وزارة
Judicial Inspection العدل وزارة
العدل كتاب العدل وزارة
الشوره مجلس العدل وزارة
Monitoring for Industries البيئة وزارة
Environmental Database البيئة وزارة
اإلستشفاء برنامج العامة الصحة وزارة
List of Customized Applications in the List of Customized Applications in the Public Administration (cont’d)Public Administration (cont’d)
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Rights Access Information System اإلجتماعية الشؤون وزارة
Stock Control والمياه الطاقة وزارة
Attendance والمياه الطاقة وزارة
Intellectual Property Protection Registration والتجارة اإلقتصاد وزارة
Insurance and Licensing Control system والتجارة اإلقتصاد وزارة
Product Price Tracking والتجارة اإلقتصاد وزارة
Cabinet Organization والتجارة اإلقتصاد وزارة
Consumer Protection والتجارة اإلقتصاد وزارة
Trade Companies والتجارة اإلقتصاد وزارة
List of Customized Applications in the List of Customized Applications in the Public Administration (cont’d)Public Administration (cont’d)
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وتحصيلها المطار رسوم تحديد نظام النقل و العامة األشغال وزارة
العابرة الطائرات نظام النقل و العامة األشغال وزارة
اإليجارات نظام النقل و العامة األشغال وزارة
التعويضات نظام النقل و العامة األشغال وزارة
اإلجازات نظام النقل و العامة األشغال وزارة
النفقة عقود نظام النقل و العامة األشغال وزارة
المحروقات توزيع نظام النقل و العامة األشغال وزارة
لإلدارة العائدة األليات إدارة نظام النقل و العامة األشغال وزارة
حرم ضمن العاملة السيارات إدارة نظامالمطار النقل و العامة األشغال وزارة
البرقيات فواتير إصدار نظام النقل و العامة األشغال وزارة
الشرف صالونات نظام النقل و العامة األشغال وزارة
التكسي سيارات نظام النقل و العامة األشغال وزارة
اإلحصاءات نظام النقل و العامة األشغال وزارة
Personnel المدنية مجلسالخدمة
List of Customized Applications in the List of Customized Applications in the Public Administration (cont’d)Public Administration (cont’d)
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Central Fund for the Displaced ( لتصدير(الجداول للمهجرين المركزي الصندوق
Central Fund for the Displaced ( لتصدير(الشيكات للمهجرين المركزي الصندوق
Archiving OGERO
Financial system OGERO
Customer care OGERO
Billing OGERO
Payroll OGERO
Fixed Assets OGERO
Human Resources لإلستخدام الوطنية المؤسسة
المهندسين نقابة دراسة لإلستخدام الوطنية المؤسسة
الجنوب في العاملة القوى دراسة لإلستخدام الوطنية المؤسسة
المعجل المهن تدريب لإلستخدام الوطنية المؤسسة
السر أمانة لإلستخدام الوطنية المؤسسة
List of Customized Applications in the List of Customized Applications in the Public Administration (cont’d)Public Administration (cont’d)
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ARC / INFO (GIS Application) لبنان كهرباء مؤسسة
Oracle 8 (GIS , Stock) لبنان كهرباء مؤسسة
Object Cobol (BT Billing System) لبنان كهرباء مؤسسة
Object Cobol (Payroll System) لبنان كهرباء مؤسسة
Object Cobol (Stock System) لبنان كهرباء مؤسسة
Object Cobol (General Accounting) لبنان كهرباء مؤسسة
MS SQL 7.0 : MT Billing System لبنان كهرباء مؤسسة
Unpaid Bills لبنان كهرباء مؤسسة
Statistics on Collection لبنان كهرباء مؤسسة
Archiving Applications لبنان كهرباء مؤسسة
Oracle : Stock System لبنان كهرباء مؤسسة
Fox Pro : Archiving Application لبنان كهرباء مؤسسة
List of Customized Applications in the List of Customized Applications in the Public Administration (cont’d)Public Administration (cont’d)
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Best AchievementsBest Achievements Thousands of Government Forms Available online and in a unified/coded format
from a Single Access Point
Customer Profile Office of the Minister of State for Administrative Reform (OMSAR) is responsible for
leading the Lebanese post-war public administration into the 21st century. The agency coordinates international donor contributions, carries out public procurement and provides ICT expertise and training for the Lebanese public sector.
Business Situation Many citizens did not know which official form they required in their dealings with
government, or where and how to get it. Citizens often had to make repeated visits to a government office, wasting their time and
that of officials in the process.Solution The Informs portal provides a single resource for all government forms, with advice and
instructions for completing them.Benefits Greater convenience for citizens Increased transparency for a more accountable public sector Time savings and more efficient back-office processes
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Hard InfrastructureHard Infrastructure
System ApplicationsSystem Applications A number of vertical applications have been deployed A number of vertical applications have been deployed (MoF tax system, NAJM customs system. Cadastre land (MoF tax system, NAJM customs system. Cadastre land registration system, Port of Beirut DMS, National registration system, Port of Beirut DMS, National Archives indexing and optical storage system, Legal Archives indexing and optical storage system, Legal Decisions DMS, .. etc.)Decisions DMS, .. etc.)
Multitude of General Security applications developedMultitude of General Security applications developed
Some horizontal (cross agency) applications have Some horizontal (cross agency) applications have been developed (Information offices, been developed (Information offices, Budget System, Budget System, ..etc.). Others in the works include HR database for ..etc.). Others in the works include HR database for the civil service, personnel and financial systems for the civil service, personnel and financial systems for agencies, ..etc.agencies, ..etc.
Other vertical applications recently completed includeOther vertical applications recently completed includeCOOP medical benefits and compensation system, COOP medical benefits and compensation system, NSSF systems, Commercial Registration system, andNSSF systems, Commercial Registration system, andInsurance Control Commission system.Insurance Control Commission system.
NAJM 2 customs system expansion to cover all ports NAJM 2 customs system expansion to cover all ports of entry (5 locations); Port tracker system application of entry (5 locations); Port tracker system application to address cargo manifest for port of Beirut. to address cargo manifest for port of Beirut.
What has been achieved …What has been achieved …
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Policies and ProceduresPolicies and Procedures
Institutionalizing neededInstitutionalizing needed Removal of outdated technical controls and updating Removal of outdated technical controls and updating reformsreforms commercial code system commercial code system
Work on simplification of all government proceduresWork on simplification of all government procedures
Modernization of national tax systemModernization of national tax system
Work on new organizational structure of ministries Work on new organizational structure of ministries and autonomous agenciesand autonomous agencies
What has been achieved …What has been achieved …
New public sector tendering law drafted along with New public sector tendering law drafted along with implementation decreesimplementation decrees
Digital Signature law under review by special parliament Digital Signature law under review by special parliament committee and near enactment.committee and near enactment.
ICT laws and regulationsICT laws and regulations IPR and online banking laws passed in 1999IPR and online banking laws passed in 1999
Work underway for drafting certificate authentication, Work underway for drafting certificate authentication, privacy protection and other ICT laws by MoET.privacy protection and other ICT laws by MoET.
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Policies and ProceduresPolicies and Procedures
ICT Policy and StandardsICT Policy and Standards Policy and strategy document prepared in 1999Policy and strategy document prepared in 1999
Ministerial ICT committee appointed by Prime Ministerial ICT committee appointed by Prime Minister in early 2001 to handle national ICT matters Minister in early 2001 to handle national ICT matters with private-public sector partnershipswith private-public sector partnerships
Standards guidelines for ICT projects in the public Standards guidelines for ICT projects in the public sector under preparationsector under preparation
What has been achieved …What has been achieved …
E-government strategy document completed and E-government strategy document completed and presented to Council of Ministers for approval.presented to Council of Ministers for approval.
Soft InfrastructureSoft Infrastructure
Human resourcesHuman resources Good number of civil servants trained on ICT products Good number of civil servants trained on ICT products (OMSAR has trained in access of 2500)(OMSAR has trained in access of 2500)
A sizeable number of civil servants have been trained A sizeable number of civil servants have been trained on administration of ICT solutions (some 150+ through on administration of ICT solutions (some 150+ through OMSAR projects)OMSAR projects)
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Soft InfrastructureSoft Infrastructure
Human resourcesHuman resources Assessments of ICT staff requirements for a number of Assessments of ICT staff requirements for a number of ministries and agencies have been made. ministries and agencies have been made.
Capacity building plansCapacity building plans With the support of the local industry continuous or in-With the support of the local industry continuous or in-service training plans are being achieved.service training plans are being achieved.
ICT events are also being attended on a constant basis ICT events are also being attended on a constant basis by key government staff to stay current with global by key government staff to stay current with global ICT developments.ICT developments.
Draft of new ICT cadre and salary scale for government Draft of new ICT cadre and salary scale for government at large currently under review. at large currently under review.
The new Institute for Public Administration to play a The new Institute for Public Administration to play a key role in in-service capacity building.key role in in-service capacity building.
An E-SocietyAn E-Society ICT awareness campaigns by the government are being ICT awareness campaigns by the government are being prepared as well as prepared as well as Multi-purpose community telecenters..
Private sector ICT awareness through PCA PiPOP Private sector ICT awareness through PCA PiPOP initiative and media and organizing successful initiative and media and organizing successful conference and exhibitions such as Termium.conference and exhibitions such as Termium.
What has been achieved …What has been achieved …
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The road ahead …The road ahead …
1.1. Current ICT achievements are mainly the result of grants and loans from Current ICT achievements are mainly the result of grants and loans from international funding organizations (IFOs) i.e. fixed programs with pre-international funding organizations (IFOs) i.e. fixed programs with pre-defined project components. Some government funds provided in-kind. A defined project components. Some government funds provided in-kind. A number of ICT projects fully funded by government.number of ICT projects fully funded by government.
2.2. A “situation” map on all e-government related achievements in the A “situation” map on all e-government related achievements in the government is being formulated government is being formulated (The National Government Map)(The National Government Map)
3.3. All government services forms and their procedures involving ministries All government services forms and their procedures involving ministries and agencies (1600) have been consolidated and documented – the and agencies (1600) have been consolidated and documented – the foundations of the ‘digital nervous system’ for the Lebanese E-foundations of the ‘digital nervous system’ for the Lebanese E-government. A ‘One-stop-shop’ point of information portal for these government. A ‘One-stop-shop’ point of information portal for these forms and procedures has been developed – forms and procedures has been developed – informs.gov.lb.informs.gov.lb.
4.4. With 2 & 3, a Government of Lebanon E-government Strategy and With 2 & 3, a Government of Lebanon E-government Strategy and implementation plan has been formulated and presented to senior implementation plan has been formulated and presented to senior officials. Strategy and plan cover local, national and international e-officials. Strategy and plan cover local, national and international e-government requirements. Sent to Council of Ministers for endorsement.government requirements. Sent to Council of Ministers for endorsement.
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The road ahead …The road ahead …
5.5. Initial implementation focus will be on revenue generating / cost Initial implementation focus will be on revenue generating / cost reducing applications such as bill collections, tourism services and e-reducing applications such as bill collections, tourism services and e-procurement applications. Percentage of increased revenues procurement applications. Percentage of increased revenues requested requested to be earmarked for an e-government fund.to be earmarked for an e-government fund.
6.6. Cooperation with and technology transfer from international ICT Cooperation with and technology transfer from international ICT conglomerates and consulting firms will be key throughout the conglomerates and consulting firms will be key throughout the implementation process.implementation process.
7.7. Work is to continue on gradually building the optimal ICT cadre in the Work is to continue on gradually building the optimal ICT cadre in the government to be able to handle ICT usage and administration government to be able to handle ICT usage and administration requirements. requirements.
8.8. The general public, academia and business community will be involved The general public, academia and business community will be involved in the e-government implementation plan so as to reach an E-society in the e-government implementation plan so as to reach an E-society status in a timely manner. Expertise from Lebanese expatriates will status in a timely manner. Expertise from Lebanese expatriates will also be solicited.also be solicited.
9.9. Sharing knowledge and expertise with regional countries will also be Sharing knowledge and expertise with regional countries will also be key.key.
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Evolution of Lebanese E-Government ProjectsEvolution of Lebanese E-Government Projects
Donor-Guided Projects1994-00 Base
Beneficiary-Oriented Projects1998-04BackOffice
Citizen-Oriented Projects2002+FrontOffice
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The Lebanese E-Government StrategyThe Lebanese E-Government StrategyStrategic Objectives:Strategic Objectives:
1. Dissemination of all public sector information that a citizen is entitled to through various communication channels – the Internet, via hotlines, through government service centers, etc.
2. Fulfillment of all public sector services for citizens online through any government office or through the Internet regardless of the geographical location of this office or the residence of the citizen.
3. Reduction to a minimum the information and supporting documents required of a citizen to fill out a public sector formality. No re-entry of the same information is to be required.
4. Provision of a single point of notification for a citizen to use in informing the government of any change in personal or business information.
5. Realization of all government procurement processes online based on a harmonized commercial coding schema to become a lead example for electronic commerce on the national level.
6. Attainment of all intra-government information exchanges and communiqués online.
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The Lebanese E-Government StrategyThe Lebanese E-Government StrategyUnderlying Principles:Underlying Principles:
1. Assure timely enactment of the required institutional, regulatory and legal frameworks for the administration at large.
2. Realize a comprehensive network and systems infrastructure throughout the administration and adopt a secure means of data entry for all system applications through the use of smart card technology and biometrics.
3. Give civil servants and citizens alike the opportunity to be part of the electronic or networked society notwithstanding their financial, social or educational conditions.
4. Work in partnership with the private sector, academia and non-government organizations (NGOs) on the proliferation of ICT literacy.
5. Take a leading-by-example role in the development of e-commerce through an e-procurement initiative.
6. Actively involve the local ICT industry in the various e-government related projects and constantly work on promoting this industry for it to be a national resource in support of the national Information Society.
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The Lebanese E-Government StrategyThe Lebanese E-Government Strategy
• KEY PLAYERS IN THE PUBLIC AND PRIVATE SECTORS- Central Government Bodies- Ministries and Autonomous Agencies- Mouhafazats and Municipalities- Embassies, consulates and missions abroad- Banking and Financial Services Sector- National ICT Sector- Non-Government Organizations
• E-GOVERNMENT-ENABLING ACHIEVEMENTS- Assessments and Studies- Infrastructure- Systems and Applications- Training and Capacity Building- Legislative Work- National AwarenessM
odu
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The Lebanese E-Government StrategyThe Lebanese E-Government StrategyM
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• Legalizing Electronic Information and Services
• Protection of Electronic Information
• Security of Electronic Services
PPrivacyrivacyAAuthenticityuthenticityIIntegrityntegrity of Informationof InformationNNon-Repudiationon-Repudiation
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The Lebanese E-Government StrategyThe Lebanese E-Government Strategy
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Mod
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DATA CENTERSDATA CENTERS
NATIONAL INFRASTRUCTURE NATIONAL INFRASTRUCTURE FOR GOVERNMENT FOR GOVERNMENT
OPERATIONSOPERATIONS
GLOBAL INFRASTRUCTURE GLOBAL INFRASTRUCTURE FOR EMBASSIES, CONSULATES FOR EMBASSIES, CONSULATES
AND MISSIONSAND MISSIONS
P K IP K I
INFORMATION INFORMATION PORTALSPORTALS
SERVICES SERVICES PORTALSPORTALS
ENABLING ENABLING APPLICATIONSAPPLICATIONS
S e r v i c e sS e r v i c e s
NATIONAL ID OR NATIONAL ID OR E-GOV SMART CARDE-GOV SMART CARD
DELIVERY AND DELIVERY AND ACCESS CHANNELSACCESS CHANNELS
TELECENTERS
OutputInput
Internet WWW
The Lebanese E-Government StrategyThe Lebanese E-Government Strategy
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• ENABLING APPLICATIONS:• Government Email and Directory Services• Workflow, Document Management and Archiving• Information and Decision Support
• INFORMATION PORTALS:• Government Forms and Supporting Documents• Sector Specific portals – Tourism and Business
• SERVICES PORTALS:• Government to Citizen (G2C and C2G)• Government to Business (G2B and B2G)• Government to Employee (G2E and E2G)• Government to Government (G2G)
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The Lebanese E-Government StrategyThe Lebanese E-Government Strategy
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• BUILDING NATIONAL CAPACITY:• Promoting Internet utilization by C and B• Developing and offering high quality and
affordable Internet services• Supporting national ICT industry and
promoting investments• Enhancing ICT curriculum at all education
levels• Setting up ICT training centers or academies
Mod
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• INTERNAL GOVERNMENT TRAINING AND CAPACITY BUILDING:• Promoting ICT knowledge for civil servants• Setting up ICT training centers in government institutes
• E-GOVERNMENT O & M STRUCTURE:• Government-wide central O & M unit • Ministry and agency specific O & M units• Establishing ICT cadre and salary scale in government
The Lebanese E-Government StrategyThe Lebanese E-Government Strategy
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The Lebanese E-Gov Strategy: The Lebanese E-Gov Strategy: Priority Projects (1 to Priority Projects (1 to 2 years)2 years)
Mod
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• Legal Framework:• Drafting and enactment of ICT-related legislation and regulation
along with implementation decrees.• Technical Framework:
• Interconnecting through a secure network information infrastructure central government bodies, a number of key ministries and several international offices.
• Services Framework:• Utilities subscription and billing services• Civil and criminal records• Completion of the online customs system• Residence and work permits for foreigners• Passport and visa petitions and issuances• Vehicle registration and excise tax payments
• Capacity-building / Promotions / Operations Framework:• ICT cadre and salary scale; ICT training; training centers;
promote e-gov strategy; completing O & M structure and staffing O&M central unit and a few field units.
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Joining the Global KJoining the Global K--Based SocietyBased Society
NationalNational
RegionalRegional
GlobalGlobal
NationalNational
RegionalRegional
GlobalGlobal
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Why?
To address and preserve certain cultural aspects, mainly related to the Arabic language -
multimedia content, localized ICT systems (Internet, E-commerce, ..)
To share experiences and best practices on various ICT building blocks or resources for
faster national ICT development
To establish common standards or principles for ICT-enabled interactions or
transactions between regional countries
To collectively reduce regional tariffs between countries (telecom, online trade, ..) to
globally competitive levels
To help one another and succeed in joining the global KB society as a percentage of a
sizeable population (nearing 200 million)
Regional Framework for ICT DevelopmentRegional Framework for ICT Development
35ALECSONov 2002
Scenario 1: Scope and implement a regional program that addresses all ICT resources for
all regional countries starting with in-country assessments and ending after several
iterations / workshops with a regional framework document.
Scenario 2: Form a number of so called ‘Communities of Practice’ between regional
countries so that all pertinent knowledge is shared amongst the right peers at the right time
to achieve the right regional outcomes. Examples of such Communities can include:
‘ICT Awareness / Training’ Community of Practice
‘ICT Hard Infrastructure / Security’ Community of Practice
‘Technology Parks / Zones’ Community of Practice
‘ICT Legislation and Standards’ Community of Practice
‘Entrepreneurship / Investment Funding’ Community of Practice
Scenarios for realizing this FrameworkScenarios for realizing this Framework
36ALECSONov 2002
Scenario 2 (continued): these ‘Communities of Practice’ can function in parallel leading to
common subject area understandings and agreements in the shortest time possible. These
subject area agreements can then be grouped to form a regional framework document.
Scenario 2 is the most appropriate (even used in developed countries)!
Mode of Operation?
Hold inaugural and periodic community meetings as frequent as need be
Set up mail lists for each identified Community of Practice
Frequently share information online with each community member (community web site or
portal)
Involve subject area international organizations when need be (mentors) and establish ties with
similar subject area ‘Communities of Practice’ from other regions of the globe.
Scenarios for realizing this FrameworkScenarios for realizing this Framework
37ALECSONov 2002
Mode of Operation (continued)?
Formulate some consensus before each meeting so that certain agreements could
be announced at each meeting
Publicize the work of each community to draw in additional regional and
international support and cooperation
Hold regional conferences / seminars for all identified communities to attend
and cross-share various knowledge and results so that an overall regional KB
society framework can be reached as quickly as possible.
Scenarios for realizing this FrameworkScenarios for realizing this Framework
38ALECSONov 2002
Government-supported
Arab League and related organizations
GCC
National Funds
Regional Funds
Development Banks
Universities
From each member country
Regional Organizations
Regional Policy Centers
Regional Offices of International ICT Companies
All UN Agencies!
Regional partners for this FrameworkRegional partners for this Framework
39ALECSONov 2002
40ALECSONov 2002
Multi-purposeMulti-purpose C Community Telecenterommunity TelecenterFloor PlanFloor Plan
Bath Room
Bath Room
Kitchen
Community Function Hall
InformationOffice
InternetAccessRoom
Training Room
Server /SwitchRoom
5 00
01
200
3 80
02
500
2 50
0
5 00
05
000
5 00
0
15 0
00
3 5003 0003 500
10 000
2 200 3 600 2 200
8 000 2 000
10 000
2 50
02
500
2 50
02
500
5 00
05
000
5 00
0
15 0
00
41ALECSONov 2002
Multi-purposeMulti-purpose C Community Telecenterommunity Telecenter3D Perspective3D Perspective
42ALECSONov 2002
PUBLICAGENCIES
WaterAuthorities
Sports CityAgency
LebaneseUniversity
NationalMusic
Institute
Regie
Administra
tion
Railways andPublicTransportationAuthority
NationalInstitute for
Bank DepositInsurance
Port ofBeirut
AgriculturalScientific
Research Authority
Cooperative ofGovernmentEmployees
ExecutiveCouncilfor MajorProjects
Council for
Execution of
Major Projects
for the City of
Beirut
PublicHospitalsManagementAgency
OGERO
Exhibition ofPresident
RachidKarame
Central Fundfor Social
Affairs
PublicAgency ofHousing
NationalEmploymen
t Agency
NationalSocial
SecurityFund
Agency for theEstablishmentandManagement ofIndustrial Zones
Internal Fund
for Technical
and Vocational
Education
Oil Refineriesat Tripoli and
Zahrani
SmallMunicipalities
Large
Municipalities
Controlled by the
Court of Audit
Beirut
MUNICIPALITIES
Central Fund ofthe Displaced
People
Council ofDevelopment
andReconstruction
CentralBank
SPECIAL PURPOSEAGENCIES
Agency for theOrganization of
South-WestSuburb of Beirut
City(Elissar)
Public Agencyfor
EncouragingInvestment
NationalArchivingAgency
National Councilfor Scientific
Research
The HigherCommission
forRelief
Council of theSouth
The NationalThe NationalGovernmentGovernmentMapMap
Ministry ofInterior
andMunicipalities
Ministry of ForeignAffairs andImmigrants
Ministry ofNationalDefense
Ministry ofTelecommunications
Ministry ofInformation
Ministry ofIndustry
Ministry ofFinance +
National Lottery
Ministry ofCulture
Ministryof Labor
Ministry of
Social Affairs
Ministry of Youth and Sports
Ministry ofPublic Works
andTransportation
Ministryof
Justice
Ministry ofPublic Health
Ministry ofEnergy and
Water
Ministry ofAgricultrure
Ministry of Economyand Trade
Ministry ofEnvironment
CIVIL SERVICEMINISTRIES
Ministry of Nationaland
Higher Education
Ministry ofDisplaced
Ministry ofTourism
Ministry Of National
DefenseCENTRAL
Presidency ofthe Council of
Ministers
CentralDisciplinary
Board
CivilServiceBoard
CentralInspection
Commission Court ofAccounts
ConstitutionalAssembly
Presidencyof the
Republic
ReligiousJudiciary
OMSAR
TheParliament
BODIES
The Internet…
www.informs.gov.lb
The Hotline…
1700
44ALECSONov 2002
Geographic Distribution of Ministries and Agencies
45ALECSONov 2002
Information Flow between Ministries and Agencies
Data Center
Data Center
Digital Nerve System
46ALECSONov 2002
Principle Pillars of the Lebanese e-government…
Digital Nerve System
National ID Smart Cards
DataCenter
DataCenter
DataCenter
Data Centers
47ALECSONov 2002
Principle application: National ID card with MRF containing the following information
• Civil records
• Medical information
• Social security and/or insurance
• Tax information
• Driver’s license
• Election card
• Others
National Smart Card with PKI and/or Biometrics
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