1
The future of managed business transformations
Kuno Brodersen
2
The Situation
3
The ecosystem
Business
Moment
4
Reacting to marketdynamics
5
Rock the world
Business
Moment
Business
Moment
Business
Moment
Business
Moment
React rapidly
Act driven by design
6
Product architecture
7
Research at Carlsberg ITby Morten Gryning, PhD, QualiWare
• How do trust, transparency, and service quality interact within an Business-IT alignment perspective
• What are the barriers in the process?
• Barriers found:
• Separate languages
• Separate mindset
• Complexity in organisation
• Historical IT failures
• Trust in information
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Research project
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• Integrity, reliability, responsiveness, and satisfaction was not significantly increased
• Competence-based trust and assurance was significantly increased
• None of the measured concepts decreased in value
Results from the research
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Number of web-based update licenses
0
50000
100000
150000
200000
250000
300000
350000
2013 2014 2015 2016
# users
# users
11
Why did clients chooseQualiWare?
1. Need for communication/collaboration across the organization across all platforms
2. Ease of use for business users including look-and-feel and persona based interface
3. Digital business design (Customer Journeys, Business Eco Systems, Business Model Canvas, Capability modelling, roadmaps)
4. Social Analytics, Business Performance and governance automation
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Drivers for Change
Driver Impact to the customer QualiWare Response
New user types Persona defined information handling
Collaboration, web, mobile
Digital Business Complexity and securityProactive business design
Full EA coherency, Social analytics, Advanced analytics reporting, Eco-system, Customer journey mapping, bi-modal
Short time-to-value Rapid reaction to market dynamics
Cloud, Industry offerings, open architecture, ready-to-go collaboration platform
Industry 4.0 Design-based production Industry 4 support embedded across the product. Digital Factory project
Strategizing the future Investments and projects EI consistency, Training and certification, Chris Potts
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Innovations
Period What Why So What (i.e. client impact)
Historically Meta modeling (1992) Completeness Relevant solution
Repository (1992) Easy sharing Scale the consistency of data
HTML (1995) Easy sharing Scale the use of content
Current Collaboration Involve, democratize Enabling positive change
Social Analytics Make informed decisions
Optimize change effort
Digital Business Blurring of markets Grow business
Mobile App Collaboration, operational excellence
Agile business, quality, performance
Digital Business Design New user types, Innovation, Ideation
Engage, create, grow
Model Presenter
(“story telling”)
See section 1.7.6
Communicate, transparency
Engage, educate, enable positive change
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The journey
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Customer Journey Map
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Business Eco-system
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Business Model Canvas
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Business Outcomes & Metrics to apply to the future Customer Journey Map
19
Business Capabilities
20
Business outcomes
• Business Capabilities
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Strategic Roadmap
22
Predefined reports, matrices and analyses
23
As-is and to-be scenarios
24
BPM
Coreprocessesbreaks down to subprocesses…
…and are visualized by workflow diagrams
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APM
26
Digital Factory – Product architecture
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28
Individualized and role specific web access.
Access and roles controlled by Active Directory
Knowledge content shared and maintained across the entire enterprise.
- All employees engaged and motivated.
- Updates and changes communicated across enterprise
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Model presentation
30
Collaboration
31
Compliance & Improvements
32
Monitor, social analytics
33
Consistency
• Governance workflows
• Ownership
• Approvals
• Escalations, SLA, quality control
• Role-based user interface
34
News and future
34
35
Product architecture
36
Collaboration
37
Key changes in QualiWare 6.3 (October 1st)
What Why So What (i.e. client impact)
Mobile New user types must collaborate and require on-demand access
Instant end-user engagement,Innovation, compliance, governance and decision making.
Digital Business & Enterprise Design
Customers must be able to identify, design and exploit business moments.
Rapid reaction on market dynamics
Enterprise Investment/ Economic Architecture
Strategy and transformation Support decision making
Web based reporting The architecture must be available in other contexts and for decision making
Business users presented with valuable relevant information
Collaboration bundle Customers want a simple purchase and quick start
Shorter time to value.
Compliance bundle Need for a single source of truth on compliance
Improved performance and customer satisfaction.
Web modeler Business content owners wish to participate in the content maintenance.
Increased Quality, efficiency and collaboration
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Dark theme
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Light Theme
40
Business Eco-system
41
Business Model Canvas
42
EDML Framework
43
Archimate
44
Enterprise Investment
45
App
46
Web modeler
47
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