• Authentication• Routing• Orders• Appointment Scheduling• FAQ

How Companies Are Preparing

2000%JUMP

Researching AI Implementing Bots

2016 2020

Handling All: Simple to Complex, Repeatable, Process-Driven

PEER INTO THE

OF CUSTOMEREXPERIENCE

FUTURE

• Troubleshooting• Payment Processing• Surveys• Reminders

What Machines Are Doing

Handling Human Only

• Upselling• Empathy Situations

• High ValueEngagements

Find Out What Customers Want

ResearchTechnology

Implement

GO!

1

23

4

Developing a Roadmap

NON-HUMAN

85 15HUMAN

What HumansAre Doing

%%

SAY62%

The New CompetitiveBattleground

ContactCenter

Customer Experiencewill overtake price and product as key brand Contact Center differentiator.

Product

Price

WARNINGIf you don’t follow suit, you’ll soon be farbehind and unable to compete.

The technology you need to be competitive and successful in 2020 is available today and ready to implement.

2020

Start Today

Artificial intelligence

Fast-To-Market

Scales to YourBusiness

Automating Customer Service. Intelligently.

2020AI Process

AutomationVirtual Agents Bots

1

1 1

2

3

1: Gartner 2: Deloitte 3: Walker