SAMPLE PROCESSING
1 Qt. Bottles100 gr. Samples
Sample Standard Size: 100 gr. – (1 gal.)Turnover time: 2-3 daysSent by Courier: UPS
Sample Label
•Sends samples to customer and email confirmation
• After1 month: 1st email follow up
• After 2 months: 2nd email follow up
•Sends a closing email at 3rd month.
Shipping Confirmation Email
Follow Up Emails
Dear John Doe: A 100 g. sample of Aerosil R972 was sent to your attention on DD-MM-YYYY.
We would like to follow up with you about this sample, please feel free to contact us if you need additional information.
For technical support please contact [email protected] For sales support or make an order please contact [email protected] Thank you for your consideration. AVS Pharma Services
Next Steps
• Courier Selection (Fedex – UPS)• Fine Tune the email templates (define tech
contacts, attachments, cc)• Beta Test the System using existing
waiting list (November 2011)• Go Live (December 2011)