Certified Human Resources & Organizational Development Leader
TERRY LA COMBE
• Visionary Strategist
• Committed to Excellence in improving organizational performance and operational processes
• Systems Thinker
• Team Builder and Facilitator
• Change Agent
• Continuous and Quick Learner
• High Achiever
• Effective Communicator
• Appreciates Diversity
KEY ATTRIBUTES
• Organizational Development
• Leadership Development
• Facilitation
• Human Resources Generalist
• Performance Management
• Employee Relations
• Quality Improvement
• Program & Change Management
KEY FUNCTIONAL STRENGTHS
• > 15 years of in-depth experience
• 10 years leadership experience
• 5 years in corporate role supporting over 60 sites and 60,000 in Fortune 500 company
• 10 years with one company
• SPHR and DDI Master Trainer Certification
• MPA and BBA academic degrees from University of Memphis
• Microsoft Office software competence
HR & OD LEADER SUMMARY
Led strategic and operational human capital initiatives for 118 bed hospital with over 500 employees that included: recruitment, staffing, employee health, onboarding, performance management, employee relations, compensation and benefits, training, quality improvement, documentation and retention.
• Developed and implemented retention strategies that resulted in reducing overall turnover by 50% over 2 years.
• Instituted employee recognition program.
• Developed and facilitated training related to leadership development, new employee orientation, diversity awareness, team building, patient safety, quality improvement, customer service, on-the-job injuries, and HR processes.
• Created preceptor program.
• Led Employee Relations Committee.
• Published monthly newsletter and inserted content on intranet SharePoint site.
CENTENNIAL MED CENTER (TENET) HUMAN RESOURCES DIRECTOR
5/2007 – 7/2009
Led, supported and facilitated implementation of enterprise-wide HR and learning initiatives.
• Led support segment of enterprise-wide LMS implementation that resulted in over 1,000,000 completed courses in 5 years;.
• Led American Heart Association HeartCode project and enterprise-wide implementation that resulted in training 8,000 individuals in less than 3 years with estimated savings of $570,000.
• Led enterprise-wide Employee Engagement Survey process and developed post-survey action planning tools.
• Designed standardized processes and tools for onboarding, annual education requirements, nursing medication test, competency management, and performance management.
• Developed educator toolkit to support training needs assessment, curriculum development, training coordination, classroom delivery and program evaluation.
• Validated presentation and facilitation skills for leadership development trainers.
• Developed ILT and online training curriculum as needed.
• Participated on talent management process team that included identification of competencies, 360o assessment, feedback, development plans, experiential learning, mentoring and succession planning.
TENET HEALTHCARE DIR OF EDUCATION SYSTEMS & PROCESSES
2/2002 – 5/2007
Developed and facilitated implementation of employee development and patient education strategies and supported HR initiatives with a team that included 9 clinicians for more than 2,000 employees in 690 bed hospital.
• Built and led a team to support learning and HR initiatives. • Coordinated and facilitated new employee orientation. • Developed hospital onboarding and competency processes. • Led Employee Satisfaction Team in Target 100 cultural change process. • Led cultural integration of foreign nurses that resulted in 60% retention after 10 years. • Created cultural diversity awareness training and attended Memphis Diversity Institute
corporate facilitator training. • Led online education implementation.
SAINT FRANCIS HOSPITAL (TENET) DIRECTOR OF EDUCATION
11/1998 – 2/2002
• Tennessee Quality Examiner for Tennessee Quality Award using Baldridge criteria; 1997.
• Facilitated healthcare delivery performance improvement teams (UT Bowld Hospital).
• Co-chaired Safety Committee. Member of Employee and Labor Relations Committee. Facilitated change management training for over 1,000 employees after significant RIF (Regional Medical Center at Memphis).
• Created quality systems for ISO 9000 recognition (Tebco Manufacturing).
• Co-led start up of manufacturing operation that achieved the highest profit margin among all divisions within the company after 18 months of operations (Tebco Plating).
OTHER ACHIEVEMENTS
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