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www.telisca.com CTI | IP Phone XML | Audio Services | Contact Center UCCE
www.telisca.com CTI | IP Phone XML | Audio Services | Contact Center UCCE
telisca is a Cisco Developer Solution Partner
Created in 2004, 170 customers, 150 000 users.
20 products for Cisco IP Phones an CUCM CTI developments for UCCE (CTIOS) and JTAPI
Distributed by integrators, in Europe and Africa
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www.telisca.com CTI | IP Phone XML | Audio Services | Contact Center UCCE
170+170+ customerscustomers
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www.telisca.com CTI | IP Phone XML | Audio Services | Contact Center UCCE
Directory applications
IPS Global Directory Web Directory IPS Popup Personal Directory Directory export Corp. speed dials
ClickNDial
IP Phone XML applications
IPS Manager AssistantIPS LockIPS Phone Config
IPS Alarm CallbackIPS PagerIPS Lines SupervisorIPS ReservationIPS Door Camera
Audio applications
Busy AlerterTAnnounce
Voice Alarm
Voice CallbackVoice Alert
Call center
IPS Smart Pickup GroupDesktop Popup
Administration tools
Quick AdminQuick Num PlanDelog-RelogCUCM Query
Other
TSSOMissed Calls Alerter
Maintenance & support
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www.telisca.com CTI | IP Phone XML | Audio Services | Contact Center UCCE
T9predictive search
Merge and reformat multiple source directoriesLDAP, AD, SQL, CUCM,
Exchange, Domino, Excel, Text,
Ease search from IP Phone
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Search and dial from a Web interface
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Reverse l k
Synchronise O tlook or Notes address bookSynchronise directly on Exchange and Domino
Display callingcontact detail
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Customers preferred Clic to Call and directory
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Search contact and Dial : Select a number + hot ey, Personal contacts, Search inCorporate Directories, Replicate Outlook and Notes address
book, Outlook addin, Lotus Notes (Lotus Script), Search in Lotus Notes database, Dial f rom Web page (tel:) Search selected contact in directories.
CTI optional module : Popup (reverse lookup),
Telephony presence, Calendar presence,
CTI control, Call history,
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IP Phone only, easy user interface
Supports Extension Mobility
Centralized administration
Up t o9Managers per Assistant, Assistantnot available feature,
Pickup filtered call.
Bannerfilter satus
IPSMASURL button
MonitorsMgrs line
Filter statusand control
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Forward settings : Forward all No answer internal No answer external No answer detect. duration
Busy internal Busy external
Forward all toggle Fwd no answer toggle Donot disturb List /dial all speed dials Edit speed dials Edit BLF Line group login/logout Change language
Lock phone Change PIN code Clear call history
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IPS Pager IPS Alarm Callback
Before AfterIPS Door Camera
IPS Lines Su
per isorIPS Reser ation
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Helps callerwhen the called party is on line
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Play an announce, while ringing the destination phone
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Call destinations and send SMS, when an alert is raised.
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Automate Extension Mobility login from the PC
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Displays calling partys info
Agent can select the party
Agent handles multiple calls
Calls and Agents statistics
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Manage CUCM dial plans ranges
Synchronized with CUCM
Search available and leastused numbers
Report dial plan
usage
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DesktopPopupCTI client forCRM Popup integration
Missed Calls eMail AlerterSend an eMail on missed calls
Quick AdminCUCM administration delegation
Delog-RelogCapture login status, delog, relog users
CUCM QueryExportor Import data from CUCM database
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