T HE R OLE OF W OMEN IN C REATING W INNING T EAMS April
2012
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Why do I have to go first? Theres no I in Team Dorothy
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H IGH F IVE ! N ONE OF U S IS AS S MART AS A LL OF U S A team
is a wonderful thing. Difference between a team and a crowd High
Five energy! Ensure everyone wants to be in the team aim for
synergy/success (get everyone on board). Help ease uncertainty and
anxiety. Find things team members have in common.
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P URPOSE, V ALUES AND G OALS Work to achieve clarity of purpose
common Vision/Values/Goals (clear objectives). Meet and greet team
members properly have mutual respect. Set the teams personal and
professional goals high, and always use good judgment. Ensure that
there are clear team rules in place. Be personally responsible for
your teams actions. Let everyone talk and contribute everyone's
input is valuable. Believe in each other. Encourage team members to
leave their ego at the door.
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U NLEASHING AND DEVELOPING SKILLS Winning team members need
knowledge, skill, self belief and the right attitude to succeed.
Often not 1 big idea in business, but rather a series of smaller
ongoing moments. Apply Situational Leadership. Coaching and
mentoring. Knowledge sharing.
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C REATING T EAM P OWER Importance of Leadership create the mood
Collective power of a group outshines individual performance.
Members are empowered how much latitude and freedom will you allow?
Team spirit and culture is critical ensure that the members put the
team goals ahead of their own, work/play for each other, and enjoy
joint success. Ensure a Sense of Belonging
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R EPEATED R EWARD AND R ECOGNITION Catch them doing it right!
When you focus on the positive, you develop the habit of doing
things right. No one size fits all solution. Consider complete EVP
Recognise team as a whole.
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RELATIONSHIPS & TEAMS We are all in relationships. Conflict
resolved constructively. Good relationships in teams require:
knowledge, trust, integrity, vulnerability, dependability. Trust
leads to Understanding that leads to Behaviour that leads to
Results. People admire your talents but love your vulnerability.
Apologise when you are wrong, share with people what you are about,
be humble, tell your stories and be human Ken & Margie
Blanchard, March 2010.
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5 DYSFUNCTIONS OF A TEAM (P ATRICK L ENCIONI ) 5. Inattention
to Results Team members put their own needs (ego, career
development, recognition etc.) ahead of collective goals. 4.
Avoidance of Accountability Lack of a clear plan of action,
hesitancy and consequence management. 3. Lack of Commitment Lack of
direction and commitment makes employees (particularly high
performers ) disgruntled. 2. Fear of Conflict No open debate but
rather behind-the-back discussions and comments. 1. Absence of
Trust No vulnerability and unwilling to admit mistakes, weaknesses
or need for help.
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WHERE ARE YOUR TEAM MEMBERS? BYSTANDERS CHAMPIONS WEAK
LINKSLOOSE CANONS UNDERSTANDING COMMITMENT Evangelists
Saboteurs
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WINNING TEAMS USA EXPERIENCE Team ethos at Ritz Carlton Ladies
and Gentlemen serving Ladies and Gentlemen. As leaders, if you
engage your employees at an emotional level, they will engage your
customers in the same way. San Diego Padres employees are referred
to as team members with a common team goal of Making Major League
Memories.
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WINNING TEAMS USA EXPERIENCE Harrahs Casinos line-up meeting to
reinforce team objectives, hire for attitude and train for skills
(winning culture), and coach up or coach out. Ken Blanchard
Companies change starts top- down with a strong leadership team,
have a culture of servant leadership (winning team members must
serve the vision), and with teams, get buy-in, alignment, action
and consequences for non- performance.
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WINNING TEAMS USA EXPERIENCE Southwest Airlines build trust by
being transparent and show people you trust them, the company
culture is tight, stresses on teamwork and doing what is best in a
selfless manner. Pike Place Fish Market a team culture of energy,
fun and engagement exists, and ongoing training is important to
ensure that the company philosophy and values are upheld by
all.
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BUSINESS LESSONS ON TEAMS Guard against silo mentality (no
knowledge sharing) and power in organisations. Often ego is put
ahead of common sense. Admit your mistakes 1 st loss is often the
cheapest. Avoid committees have responsible team members.
Understand the role of luck and circumstance (internal/external
factors) in team success and failure
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I N C LOSING The nice thing about teamwork is that you always
have others on your side. The nice thing about teamwork is that you
always have others on your side. ~ Margaret Carty