SUPERVISORY TOOLKIT
Goal Achievement & Task Management04/09/2023
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04/09/2023
Reversing Pyramid
Problem: 10 people form a 4-3-2-1 horizontal pyramid. They are to reverse the apex and the base of the pyramid by moving onlythree people. Which three people move? And what are the moves?
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Important Stuff Setting Standards
What setting you want today? Formal or Informal?
What learning environment would you prefer? Lecture-based or interactive?
Would you like others to talk on the phone during the program?
Would you like to receive rewards for good performance?
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Important Stuff
Setting Standards Not a training program This is an EXPERIENCE
– Learning Experience for ALL of us
Be ready to give and receive constructive criticism
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My Intro5
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My Intro6
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My Intro7
Learning Contract
A contract between YOU and YOURSELF
Write ONLY what you want to remember later
Not more than 10 points
“The Only Barrier to Learning the Truth is to Assume You Already Know It” Confucius
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Understanding the Expectation Game
Your ROLE as a Supervisor9
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Your Role as a Supervisor10
What do others expect of you?1. Boss2. Colleagues3. Juniors
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Your Role as a Supervisor11
A tricky business: Meeting the expectation of your team so they help YOU meet the expectation of your boss!
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Set SMART Goals that MOTIVATE
Setting Goals12
The Columbus Disease
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Learn - Energize - Inspire
He left but he didn’t know where he was going
When he got there he didn’t know where he was
When he got back he didn’t know where he had been
And he did this three times in seven years
IMPORTANCE OF SETTING GOALS
In the words of Zig Ziggler – video
Also notice the presentation style of Zig Ziggler
SMART Goals
S
•Specific
M
•Measurable
A
•Actionable
R
•Realistic
T
•Time bound
E
•Evaluate
R
•Revise
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Using SMART as a Planning Tool16
S
M
A
R
T
S
M
A
R
T
S
M
A
R
T
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SMART Goals17
List 2 SMART Goals for your team
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Secret Message18
Can you decipher the coded message?
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KPIs
Performance Measurement19
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ABC of Performance Measurement Success Factors
Elements or factors that help you achieve certain objectives
Examples ‘Timely completion of
work’ ‘Maintaining discipline’ ‘Achieving targets’ ‘learning and growing’
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ABC of Performance Measurement KPIs
Ways to measure success quantifiably
Examples ‘No of new customers
acquired’ - Sales ‘Employee turnover’ - HR ‘Mean Time Between
Failure’ - Operations ‘Availability of system’ - IT
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5 Essentials of KPIs22
Should be designed to measure some success factor
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5 Essentials of KPIs23
KPIs should measure LIVE performance – not past performance
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5 Essentials of KPIs24
KPIs should connect with ALL members of the team
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5 Essentials of KPIs25
Should be designed so that they can be measured in numbers of percentages
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5 Essentials of KPIs26
Should be derived from organizational objectives
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Identifying the Right Motivators for You and Your Staff
What Motivates You27
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What Motivates You? Motivators
Status Power Material Rewards Autonomy Expertise Creativity Affiliation Search of Meaning Security
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Motivators29
What MOTIVATORS work for your team?
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Looking at the academics of the concept
Motivation Concepts30
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Maslow’s Need Theory
Our needs influence our behavior
Needs appear in the order of importance
One advances to the next level once the previous is satisfied
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Herzberg’s Two Factor Theory32
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Herzberg’s Two Factor Theory33
Motivating employees is a process
It starts with taking away things that demotivate them
Then moving toward things that motivate them
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Seeing the TWO Together34
It’s the non-materials that motivate US to do our BEST
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Using the AIDA approach to get your team to take ACTION
Motivate to ACTION35
Attention
04/09/2023Hassan Bin Rizwan
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Delivery Self Talk Distraction Interest Level Need to be Involved
Interest
04/09/2023Hassan Bin Rizwan
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Ask Relate Partner WIIFT
Desire
04/09/2023Hassan Bin Rizwan
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The Elevator Pitch Activate the Imagination Connect with Emotions Show the Savings
Action
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Focus on One The Urgency of NOW Additional Incentive Prevent Negative Consequences
04/09/2023Hassan Bin Rizwan40
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