Forward-Looking StatementStatement under the Private Securities Litigation Reform Act of 1995This presentation may contain forward-looking statements that involve risks, uncertainties, and assumptions. If any such uncertainties materialize or if any of the assumptions proves incorrect, the results of salesforce.com, inc. could differ materially from the results expressed or implied by the forward-looking statements we make. All statements other than statements of historical fact could be deemed forward-looking, including any projections of product or service availability, subscriber growth, earnings, revenues, or other financial items and any statements regarding strategies or plans of management for future operations, statements of belief, any statements concerning new, planned, or upgraded services or technology developments and customer contracts or use of our services.
The risks and uncertainties referred to above include – but are not limited to – risks associated with developing and delivering new functionality for our service, new products and services, our new business model, our past operating losses, possible fluctuations in our operating results and rate of growth, interruptions or delays in our Web hosting, breach of our security measures, the outcome of any litigation, risks associated with completed and any possible mergers and acquisitions, the immature market in which we operate, our relatively limited operating history, our ability to expand, retain, and motivate our employees and manage our growth, new releases of our service and successful customer deployment, our limited history reselling non-salesforce.com products, and utilization and selling to larger enterprise customers. Further information on potential factors that could affect the financial results of salesforce.com, inc. is included in our annual report on Form 10-K for the most recent fiscal year and in our quarterly report on Form 10-Q for the most recent fiscal quarter. These documents and others containing important disclosures are available on the SEC Filings section of the Investor Information section of our Web site.
Any unreleased services or features referenced in this or other presentations, press releases or public statements are not currently available and may not be delivered on time or at all. Customers who purchase our services should make the purchase decisions based upon features that are currently available. Salesforce.com, inc. assumes no obligation and does not intend to update these forward-looking statements.
First, some logisticsQuestions, answers, and staying in touch.
How do you ask a question?Please ask in the *APAC Success Central* Community group and use the hashtag #APACsummer19
Every question will earn a Release Champion
badge
Will this be recorded?Yes! This will be shared on the community
Where can you get the presentation?By email after the session and on the Trailblazer Community.
Where can you go to get more information?Use the Release Readiness groupwww.salesforce.com/success-releasereadiness
Today’s Speakers
Victor SoSalesforce Principal Success Specialist
Raghavendra MuttSalesforce Principal Success Specialist
Winnie HoeSalesforce Principal Success Specialist
Pooja BhattacharyaSalesforce Senior Success Specialist
Summer ’19 Highlights• Top Features for Sales, Service,
Marketing, Community, Einstein Analytics, Success Cloud
• Resources • Q&A
Agenda
... my users want a UI more like the one they’re used to.I would like to move to Lightning Experience but ...
Record Details (behind a tab)
Related Lists(excluding Activities)Activities as a separate
component
Related List Quick Links (hovers)
Record Details
Related Lists(including Activities)
Related Lists(including Activities)
Transition to Lightning Experience faster, smoother, and with less friction than ever
New Full Record View
Related List Quick Links (hovers)
Record Details
Related Lists(including Activities)
Related List Quick Links (hovers)
Record Details
Related Lists(including Activities)
Setup > Record Page Settings > Full View (Beta)
Marketing Cloud
Datorama Connector for Marketing Cloud Email and MobileInstall a prebuilt app to connect, visualize, and act on your Email Studio data in Datorama.
Advertising Studio Integration with Google Advanced MatchIncrease match rates with new identifiers. Match customer data to Google with mobile ID, phone, address and more.
Marketing Cloud Integration with Google Analytics 360 EnhancementsUse Google Analytics 360 to power cross-channel journeys in Marketing Cloud.
Learn moreDeep Dive Webinar - June Release: June 27 Release notes | Demos | Marketing Cloud Trailblazer group
Community Cloud
Record EnhancementsHuge productivity boosts for users across partner, employee & service use cases.
Partner Communities EnhancementsSend email on case, Account relationship reporting and feed tracking on channel program members.
New Lightning App for CMS (Beta)Create content and re-use it across your Communities.
Learn moreRelease notes | DemosCommunity Cloud Trailblazer group
Einstein Analytics: Insights and Prediction Builder
Work with Filter Logic in the ExplorerRefine your data with clicks not code. The most asked for Einstein Analytics idea is here!
Visual Data PrepJoin, aggregate, cluster, detect anomalies, and predict missing values with the power of Einstein.
Learn moreWebinar recordingLive Webinar: Einstein Analytics Deep Dive (July 10)
Get helpEinstein Analytics Group salesforce.com/success-analytics
Help Portal EnhancementsReschedule and cancel customer support appointments direct from the Help portal.
New and refreshed AcceleratorsGet 1:1 expert help on even more business challenges with new Accelerators for Service, Pardot, and Marketing Cloud.
Pardot Jump Start1:1 guidance from our implementation experts to get you up and running in 2 weeks or less.
Proactive Monitoring: New AlertsGet comprehensive protection for your most critical business processes in Sales, Service and Marketing Cloud.
Learn moreTake the Success Cloud trail
Success CloudUS & Canada only
Skip this slide for International webinar delivery - AMER features only
DO NOT TRANSLATE THIS SLIDE
Sandbox Preview Starts
Pre-Release Org Sign Up
Release Module
Release Weekends
Global Release
Webinars
Release Overview Deck
& Feature Matrix
ReleaseSite
Release Notes
Release Readiness Live!
Release Exams on Trailhead
18/4 22/4 3-4/5 3/5 3/5 7/5 17/5 | 7/6 | 14/6 7/6 June / July July
Release Milestones : Summer ’19
Browse our event calendar to take a deeper dive into new features :
Release Overview Webinars• General Overview• Sales Cloud
Cloud Specific Release Webinars• Service Cloud• Einstein• Community Cloud• Success Cloud• Marketing Cloud…and more!
Summer ‘19 Release Readiness LIVE
Register for live sessions or view recordings!
Summer ’19 Release Webinars
bit.ly/Summer19Webinars
Sign Up for the Release Readiness Email Series!
Get the resources and tips you need to ensure your success with the next Salesforce Release by signing up for the Getting Started with Release Readiness series - just three well-timed emails that will give you step-by-step guidance and helpful tools for creating a release strategy that works for you and your org.
bit.ly/ManageSFReleases To receive the Release Readiness series for Winter ’20, sign up by July 30 2019.
(deadline for Summer ‘19 has passed)
Come Ask An Expert - Live Q&A!Bounce your ideas around and get Best Practice Feedback
Come talk to our experts every week:Ask Salesforce Anything:
https://sfdc.co/AskSalesforceAnything
Pardot Ask an Expert Office Hours:
https://sfdc.co/Pardotofficehours
Tip Be top of the call and add your questions on the *APAC Success Central* Community post
Reminder Add link to your calendar
Watch Brian Coles’ Story
TRAILBLAZER INNOVATION
REGIONAL SUCCESS
PRODUCT SUCCESS
CUSTOMER SUCCESS HUB
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Join our family (Ohana) of Customer Success groups in the Trailblazer Community!!
Official groups featuring Blaze are the best places for Trailblazers to connect, learn, get inspired and stay up to date on the latest customer success resources – all in your own language and region.
Start Here
RELEASE READINESS TRAILBLAZERSYour home base to stay up to date on Salesforce’s major releases
**ABOUT THIS GROUP**
The “Times Square of Release Readiness” is your home base to #BeReleaseReady
• Get to the latest announcements, resources and events for the upcoming major release
• One stop shop for all release resources
• Ask questions about new features, and connect with product managers and other Trailblazers
Download the latest Community Newsletters Trailblazer Innovation & Customer Success
>>Key Resources<<
Picks from the Pack: Group Highlights
Webinars & Recordings
Lightning Roadmap
Release At-a-Glance
Community Q&A
Remember to join the group and read the weekly digest!
*APAC SUCCESS CENTRAL*Your home for all APAC Salesforce resources
**ABOUT THIS GROUP**
This group is dedicated to bring together all customers in the APAC region to share
common experience and localised resources. Ask questions, get answers,
stay updated and share experiences.
• One stop shop for all APAC resources
• Ask questions and connect with other customers
Download the latest Community Newsletters: APAC Picks from the Pack
>>Key Resources<<
Picks from the Pack: APAC HighlightsWebinars & RecordingsLightning RoadmapWelcome to Ohana kitCommunity Q&A
Remember to join the group and read the weekly digest!
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