Updates: What has struck you from the Horizons
programme so far?
What have you done as a result of your learning and what has been the impact
of this?
What current leadership challenges do you face?
How resilient are you feeling? Scale 1-10
• How to apply the BOUNCE methodology to build 6 core resilience factors
• How to maintain high performance and wellbeing during times of stress
• Strategies to manage your energy and optimise your strengths in the face of difficulty
• Specific techniques to deal effectively with setbacks and negative events
• How to build and leverage your social support network to help overcome challenges
What you will learn
Work-related stress is widespread
40 % staff reported feeling unwell as a result of stress
“..promoting the idea that humans can flourish in the workplace, by ensuring that staff have opportunities for growth and development, the experience of supportive relationships at work, work environments that promote
their physical health, and leaders who provide the resources that enable them to cope effectively with the
demands of their work..”
How negative stress arises• Stress occurs when the demands of a situation exceed the
person’s ability to control them
• Stress is internal – it depends on how the person views their situation
• The more you believe you have control over the situation, the lower your stress
“stress occurs when the perceived pressure exceeds your perceived
ability to cope”
Data Collection:•Online surveys•Strengths Engagement Index•Feedback•Performance Appraisals•Video Stories•Business Results
Adapted from Robert Yerkes and John Dodson
• Changes to sleep patterns • Headaches/migraines • Comfort eating • Increase in number of colds • Nausea • Increased tiredness • Poor time management • Increased
smoking/alcohol/caffeine • Unable to concentrate
Signs and symptoms of stress
Different people respond to stress in different ways
Symptoms can be a combination of emotional,
psychological or physiological ones
• In your toolkit, tick as many of the stress symptoms you identify in yourself.
• Reflect on where they are situated? Are they clustered into one area or is there an even spread?
Your own stress symptoms
“Having the strength and flexibility to deal effectively with set-backs and challenges”
Brewerton and Brook, 2006
“The ability to adapt in the face of adversity, trauma or tragedy.”
The American Psychological Association
“The positive capacity of people to cope with stress and adversity. This coping may result in the individual “bouncing back” to a previous state
of normal functioning, or using the experience of exposure to adversity to produce a “Steeling effect” and function better then expected”
Masten, 2009
Resilience Defined
BOUNCE B Build a social support network
O Optimise your mindset U Understand your Strengths N Nurture yourself C Control the Controllables E Enable yourself to deliver
BOUNCE QUIZ
In your toolkit, complete the brief quiz to see how you score on the following resilience factors…
BOUNCE B Build a social support network
O Optimise your mindset U Understand your Strengths N Nurture yourself C Control the Controllables E Enable yourself to deliver
Building Support
We are wired for connection Reduction in stress-related illness Increased self-confidence Improved problem-solving Release of the hormone oxytocin (reduces anxiety & fear)
High levels of social support have been associated with improved psychological and physiological health:
Building SupportIn pairs or small groups:
Who can you turn to for help and advice? Who would you like to build stronger
connections with? Who fuels your energy? Who drains your energy and why? What roles would you like the key people
on your map to play?• Mentor• Collaborator• Feedback Giver• Sponsor• Coach• Resilient Role Model
BOUNCE B Build a social support network
O Optimise your mindset U Understand your Strengths N Nurture yourself C Control the Controllables E Enable yourself to deliver
The Highway to Hope
FOCUS
OptimismPositivityCertaintyenergy
StrengthsSuccesses
OpportunitiesSolutions
collaborations
HopeMeaning
TrustPurpose
InnovationConnection
EMOTIONS OUTCOMES
NegativityPessimism
Doubtdepletion
WeaknessFailure
Threats problems
Politics
MistrustFear
Short term thinking
Disconnectionisolation
TRIGGER CHOICE
The Byway to Bleakness
The positive roadThink of a current obstacle or challenge you are facing that’s taking you down “The byway to bleakness ” Attempt to move your thinking on this to the highway to hope by answering the following questions
•What opportunities might this present? Who could benefit?
•Who can I connect with for support and guidance?
•What strengths can I draw upon in this situation?
•What would a successful outcome look like? What could a great solution be?
•How can I see this as an opportunity to grow or develop?
•What’s worked well in the past that can help here? What learning can I transfer to this situation?
Come up with a new statement or belief that
takes you along The highway to hope
What actions can you take to help you stay
there?
BOUNCE B Build a social support network
O Optimise your mindset U Understand your Strengths N Nurture yourself C Control the Controllables E Enable yourself to deliver
Understand and apply your Strengths
“Underlying qualities that energise us,
contribute to our personal growth
and lead to peak performance.”
Brewerton and Brook, 2006
Provide Sense of who we are at our best
Strong internal ‘can do’ voice
New, creative ways of working with challenges/issues
Improved confidence
Productive energy
Opportunities to collaborate
Understand and Apply your Strengths
You at your best…
Data Collection:•Online surveys•Strengths Engagement Index•Feedback•Performance Appraisals•Video Stories•Business Results
In pairs/small groups:Select 3-4 strengths cards in the pack which you feel represent you at your best and discuss the following:
How have you used these strengths before to overcome challenges?
How will you use these strengths to deal with challenges ahead?
What strengths will you need from others to ensure you are successful?
Positive Stretch In small groups/pairs discuss the following questions:
• What aspects of your role are in the zone of comfort?
• What skills and techniques will you need to practise to challenge yourself and move into the zone of stretch?
• How can you use your strengths to help you gain additional stretch?
• What support from co-workers and stakeholders will you need?
• How will you go about getting this support?
• How will you avoid panic and burnout?
BOUNCE B Build a social support network
O Optimise your mindset U Understand your Strengths N Nurture yourself C Control the Controllables E Enable yourself to deliver
BOUNCE B Build a social support network
O Optimise your mindset U Understand your Strengths N Nurture yourself C Control the Controllables E Enable yourself to deliver
Think of a current situation that’s stressful for you
In the diagram, list what’s within your control and what isn’t
Explore new or different ways to shift the situation by focusing on what’s within your control
Reflect in your pairs and in your toolkit
Regaining Control
BOUNCE B Build a social support network
O Optimise your mindset U Understand your Strengths N Nurture yourself C Control the Controllables E Enable yourself to deliver
Prioritisation
1. How can you create more time for, and move forward your higher priorities
2. How can you problem solve away (e.g., delegate, defer, drop, etc.) your lower value priorities
Taking action
Think of a time when you have coped well with change,
uncertainty, stress or negative pressure in the past.
What’s your one piece of advice on coping with pressure and
building resilience based on your own experience- that you would
like to offer others?
Takeaways
Data Collection:•Online surveys•Strengths Engagement Index•Feedback•Performance Appraisals•Video Stories•Business Results
A resilient individual is not Someone who avoids stress,
but someone who learns how to tame and master it.
Southwick & Charney, 2013
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