Staying connected: Reduce the risk of email and BlackBerry® downtime
Bill VenteicherSaaS Account Manager
Applications Business Process Consulting Infrastructure Support2
Agenda
• Email is Critical To Your Business
• Email is Fragile and Prone to Downtime
• Leading Causes of Email Failure in Enterprise Email Systems
• Consequences of Email Downtime
• Protecting Email with SaaS Solutions
• Dell EMS Email Continuity and BlackBerry Continuity
Staying connected: Reduce the risk of email & BlackBerry® downtime
Applications Business Process Consulting Infrastructure Support3
Email is critical to your business
And one of the most commonly used business applications worldwide
• BlackBerry is increasingly being used as the preferred mobile medium.4
• Email is the primary communication channel for sales, customer support & business communications
• Email is considered by state and federal courts as a business record
75%Of most companies’ IP is in email messages &
attachments¹
68%Projected growth
rate for email between 2008 –
2012 3
5 min.Downtime/year employees find
acceptable 2
1 ESG, “Unlocking True Power of Enterprise Message Management”, September, 2005.2 Osterman Research, 2007, Survey commissioned by Dell MessageOne.3 Michael D. Osterman, Osterman Research, June 2008.4 http://techcrunchies.com/use-of-blackberry-for-internet-access/
Applications Business Process Consulting Infrastructure Support4
Businesses rely on BlackBerry®
For staying connected in a mobile and global market place
• 83% check email on vacation
• 59% check email the second it
arrives
• 59% check email in bed
According to respondents who use BlackBerry devices:
So what do you do if both email and the BES server go down?
1“BlackBerry Statistics” by M. Carrasco, WIRED 2007.
Applications Business Process Consulting Infrastructure Support5
Email availability is a necessity
…and a serious challenge for many CIOs, IT & staff
Challenges of Email Management• Providing high availability• Helping eliminate email downtime• Providing wireless access /
availability• Scalability costs & capabilities• Staffing costs• Email storage
Applications Business Process Consulting Infrastructure Support6
Despite heavy investmentEmail still fails
Companies face a 72% likelihood of an email outage in the next year
42% of outages last more than 24 hours
86% of all outages last more than two hours
Source: Dell MessageOne EMS Activation Data, 2008.
Businesses face a 72% chance of an email outage in the next 12 months.*
The Risk of Email Outages Remain Common
41%
23%
18%
11%
7%
Storage/Database
Hardware
Internet/Connectivity
Exchange/Active Directory
Data Center/Infrastructure
Applications Business Process Consulting Infrastructure Support7
What’s the impact?
Email outages place your company at risk
• Inability to conduct business as usual
• Key employees lose the ability to send/receive email via BlackBerry
• Loss of productivity
• Data loss
• Compliance / regulatory risks
1 Why Email Fails: Dell MessageOne Survey of Email Outages, 2008.
Why does email fail?
Applications Business Process Consulting Infrastructure Support9
#1: Local infrastructure outages
Are commonplace and responsible for the majority of email outages
Common Causes:
• Human error - construction work destroyed fiber lines causing an extended network outage
• Data center power outage
• Cold weather caused pipes to burst and flood a 5th floor data center
• Network downtime – in itself contributes to 11% of all email outages²
Sources 1,2: Why Email Fails: Dell MessageOne Survey of Email Outages, 2008.
Infrastructure failure accounts for 41% of all email outages¹
Applications Business Process Consulting Infrastructure Support10
#2: Hardware failure
A wide array of hardware / server-related failures contribute to outages
• Includes servers, drives, cables, RAM, cache, etc.
• Outages occur even when customers build highly redundant servers
• Other common causes:- RAM defect corrupting database
- Catastrophic drive failure knocking out server OS
- Power/UPS/HVAC failure taking down server
- Logic board defect causing clusters to fail to communicate
1 Why Email Fails: Dell MessageOne Survey of Email Outages, 2008.
Hardware failure accounts for 23% of all email outages¹
Applications Business Process Consulting Infrastructure Support
#3: Exchange / AD corruption
Represents significant risk to your email environment
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Common Causes:• System complexity
• Configuration errors / software corruption
• Directory failures / directory corruption
• Migrations, faulty patches, upgrades
• Viruses, worms and malware
A national financial services firm lost approximately $6 million from a virus-related email outage; and their financial planners lost access to their email calendar, used to track customer appointments.
1 Why Email Fails: Dell MessageOne Survey of Email Outages, 2008.
Exchange/Active Directory accounts for 23% of all email outages¹
Poster source: http://www.microsoft.com/downloads/details.aspx?FamilyID=FDCDF6E5-DE47-4B58-8086-282101BCDDE9&displaylang=en
Applications Business Process Consulting Infrastructure Support12
Few companies can respond when email fails
Email outages – Tier one RTO vs. actual company averages
2.0 Hours
32.0 Hours
Tier 1 RTO Average “Real-World”Downtime per Incident
Data loss windows begin with the last good backup and end when the organization is
back online.
Applications Business Process Consulting Infrastructure Support13
Common solutions for high availabilityAre on-premise, expensive, and don’t prevent against downtime and data loss
Clustering• Fastest failover, but doesn’t ensure
High Availability
• Expensive and complex to set up and maintain
• Doesn’t protect against power outages, network or local infrastructure
Replication Log Shipping
• Complex and expensive
• Require 2X the hardware, and additional software, staffing and maintenance
• Does not cover all outage scenarios
• Creates enormous data stores
• Complex and expensive to set up and maintain
• Replicates configuration errors across your environment
Microsoft Exchange 2007• Provides HA options but not complete
protection, in 3 options:− LCR: Doesn’t protect against server
failures− CCR: No manual failover; uses same AD
site − SCR: possible data loss; failover can take
longer than 30 min.• Provides HA primarily through log
shipping and clustering.
Applications Business Process Consulting Infrastructure Support14
High Availability: Exchange 2010
Exchange 2010 DAG will not completely protect your email from downtime
Database Availability Group (DAG)New in Exchange 2010:
• Database can be replicated to up to 16 servers.
• Utilizes log shipping and Microsoft clustering.
Potential Concerns:• 100% Exchange based solution
• Significant increase in database size and associated
• storage costs
• Windows 2008 Enterprise CALS like required for Windows
• Clustering functionality
• Maintenance and consistency of configuration
Applications Business Process Consulting Infrastructure Support15
Dell recommends:
A solution that provides these key capabilities, at a low TCO
Effectively eliminate email downtime• Failover in minutes• Failover for planned or unplanned events• Failover by mailbox, server, location or storage group
Help eliminate email data loss
• Regardless of status of local infrastructure, staff,
Active Directory® services
• Can restore email after a primary system outage easily
Protect wireless device communications• Protect BlackBerry® device availability if your environment or
BES server becomes unavailable
Deploy in as little as a day and expand as needed• Priced to provide a predictable cost structure
Protecting email: Best practices for a high availability solution at a low TCO
Applications Business Process Consulting Infrastructure Support17
Email Continuity: Low risk, low TCO
Helps ensure email is available and no email is ever lost
Email Continuity Services Benefit You:• Inexpensive – paid for as a monthly subscription
• Removes dependencies on local infrastructure
• Removes dependencies on BES server
• Does not require additional IT staff
• Email restored in minutes not hours or days
• Outages are virtually invisible to end users
Email continuity helps keep your email available during an outage even if your physical facilities, servers, software, connectivity or IT staff are
unavailable.
Applications Business Process Consulting Infrastructure Support18
Delivery model: On-Site or SaaS?
What are the benefits of using SaaS or ‘cloud-based’ services?
• Does not require on-site service – can be managed remotely
• Not dependent on local infrastructure or staff• No single points of failure• Geographically redundant• Quick deployment• Virtually infinitely expandable yet easily managed• Reduces IT complexity
Key Benefits of SaaS Email Continuity Solution
Applications Business Process Consulting Infrastructure Support19
SaaS: A less expensive paradigmFor deployment, management, maintenance, and staffing
Clustering Replication
LogShipping
Email Continuity
Cost $$$ $$$$ $$$$ $
Recovery Time (minutes) 0 60-120 60-120 1
Requires dedicated IT staff
Yes Yes Yes No
Susceptible to failures that effect primary
environmentYes Yes Yes No
Susceptible to worms / viruses
Yes Yes Yes No
On-Premise solution SaaS
1ComputerWorld, Getting “SaaSy” with IT Systems Management, July 2008
Companies using SaaS solutions say, “They enjoy the scalability and rapid deployment – often hours instead of months – that SaaS solutions can offer.” - ComputerWorld, Getting SaaSy with IT Systems Management
Applications Business Process Consulting Infrastructure Support20
Sample TCO calculationExample: 5,000 person business On-Premise vs. SaaS
CAT CODE Description One-time CostAnnual
Recurring Cost
HW/SWSecondary Hardware (5 Exchange Servers, 1 Active Directory, 1
backup drive) $35,000
SW Secondary Site Software (Exchange, win) $30,000
HW/SW Secondary Site switches, cross connects, hub, etc. $8,000
SW Replication Software $30,000 $ 6,000
HW/SW Server + BlackBerry software $10,000
HOTSITE Secondary site 1/2 rack, Secondary site electrical cost $25,000
HOTSITE Secondary site Bandwidth -- $10,000
BACKUP Secondary Site Backup (drive, software, tapes) $15,000 $5,200
STAFF Implementation - 3 months 1 FTE $30,000
STAFF Testing, Administration, Support -- $90,000
Project Safety Buffer (15%) $23,700 $ $20,430
Total One-Time Costs $181,700
Annual Recurring Costs $156,630
3-year TCO $651,590
Annual Average Cost $217,197
Dell Email Management services:Stay connected if email fails
Email ContinuityBlackBerry® Continuity
Applications Business Process Consulting Infrastructure Support
Dell software as a service market acceptanceMore than 10,000 companies depend on Dell SaaS to simplify IT
Award-winning on-demand servicesdelivered from aglobal network oftop-tier data centers
Over 10,000customers and6,000,000 usersdepend onDell SaaS services
22
Applications Business Process Consulting Infrastructure Support23
Dell Email Management Services (EMS)The comprehensive SaaS platform for email management
Dell Global Data Center Network
A standby email system that helps ensure that you never lose access to email, restores lost email after a primary system outage and
protects BlackBerry® users during primary system email outages.
EMS Email Continuity™
Comprehensive email archiving, policy management, near sub-second
search, and storage management.
EMS Email Archive™
Designed to automatically eliminate spam, viruses, and unwanted content from your email environment.
EMS Email Security™
Applications Business Process Consulting Infrastructure Support
Dell Email Management ServicesEMS Email ContinuityQuickly switch to a standby email system if your primary fails
If something happens to your physical facilities, servers, software, network connectivity or even IT staff, you can activate EMS to ensure availability of email service and preservation of data.
Minimize RTO and RPO
Seamless continuity
Fully synchronized
Quick recovery
Helps lower TCO
Can be activated in minutes, helps ensure messages are never lost, makes primary email system outages virtually invisible.
Microsoft® Office Outlook® and BlackBerry® devices can continue to work even though Microsoft Exchange® is down.
Automatically synchronizes contacts, calendars, & distribution lists.
Automatically restores sent and received email back to the primarysystem with forensic information intact – no data-loss windows.
Near zero maintenance, deploys in as little as a day, predictable monthly costs.
Key Benefits:
Value Proposition:
24
Applications Business Process Consulting Infrastructure Support
EMS BlackBerry® continuityHelp keep your most important users if BlackBerry® Enterprise Server (BES) goes down
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Designed to provide:• Tight integration with EMS Email Continuity service, BES
server, and Exchange servers
• Automatic activation of software on each affected device allowing email services to continue without Exchange, BES, AD, or RIM
• Best available method of communication when activated (BES’ MDS, RIM’s BIS, Carrier’s TCP
Benefits:• Seamless end-user experience – continue using your
BlackBerry device with virtually no interruption
• Send and receive email via your BlackBerry device even if your BES server is down
• No deployment hassle for the end user
Applications Business Process Consulting Infrastructure Support
Overcoming IT limitations…and mother nature
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The Challenge
A California-based REIT with limited IT staff needed a way to provide BlackBerry email service in the event of a earthquake or power outage.
The IT department had 1 site and limited resources.
There was no option for redundant BES’; they needed BES independence.
The solution needed to be easy for non-technical end users
The Solution
EMS Email Continuity and BlackBerry Continuity provided a low cost email continuity and BlackBerry continuity in the event of a power outage or other full site failure.
Benefits• Low cost deployment• No additional IT staff to manage the continuity solution• Email high availability
EMS Email Continuity with BlackBerry
Continuity
Customer Profile
Easy to activate,seamless to end users.
California-based Real Estate Investment Trust
Applications Business Process Consulting Infrastructure Support
Staying connected in a global world
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EMS Email Continuity
Customer Profile
Easy to activate,seamless to end users.
Top six global accounting firm
The Challenge
A global accounting firm that employs over 7,000 in 50 offices around the world that had experienced a costly global email outage.
Needed a solution that would help eliminate email downtime.
Realized traditional replication solutions would not protect against the all types of outages.
The Solution
SaaS-based email continuity effectively eliminates email downtime
Protects against data corruptions, Active Directory corruptions,
Windows viruses
Complements Exchange 2007 implementations.
Benefits• Low cost deployment
• No additional IT staff to manage the continuity solution
• Email high availability
Thank You!For more information contact:[email protected]/modularservices
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