Standards, improvement, efficiency: an MLA perspective
Andrew Stevens
MLA
Standards, improvement, efficiency: an MLA perspective
Andrew Stevens
MLA
Local government policy framework• Community led priorities and
performance management• Community
involvement/engagement in design and delivery of services
• Cross sector and cross authority working – partnerships and complex delivery chains
• Cost reduction and efficiency
• Local Authority as commissioner – working with a mix of public and private sector provision
Efficiency and public librariesChallenges:• Gershon, Spending Review
and more (or less)• Resources too thinly spread• Complexity and duplication
of processes• Standardise processes but
also fostering innovation• Models to drive
improvement• Getting the best from local,
regional and national capacity
Standards help technology to be a good servant
Better for customers• Faster, more flexible service delivery• Seamless, accessible and easy to use
resources • Connecting local and wider resources• Membership, inter library lending, catalogue
access …
Better for libraries• Cost reduction – aggregation and streamlining
of backroom process • Reduced potential for error• Know what you get• Value from investment – flexible application
Better for suppliers• Clarity of user requirements• Cost reduction• Focus on common agenda for improvement• Innovation focused on added value
What next for MLA?
Standards• EDI• Stock categories• Publishers pilot• Link to LMS specifications
Good practice• Costing tool • Good practice
Strategic fit• Emerging libraries action plan• Service models and efficiency
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