Case Study
Sofbang Offers Mobility for Field ServiceOracle Mobile Cloud Service (MCS)PaaS 4 SaaS: Enhancing the Customer Service Experience (CX)
KEY HIGHLIGHTS
IndustryManufacturing
- Gallup
"Mobile technology has enabled today’s workforce to work and operate beyond the confines of the traditional four-walled office space."
Overview
Mobility is transforming the field service industry. With the use of mobile technologies, organizations are better positioned to reduce costs, raise productivity, and generate revenue while influencing brand perception, delivering superior service, and meeting customer demands. Research suggest, there are six innate advantages of workplace mobility, these include; increased collaboration, improved flexibility, enhanced communica-tion, a tailored user experience, reduced talent churn and increased revenue potential.
Extending Oracle Service Cloud with Mobility
Simplifying the Field ServiceAutomation Experience
Mobilize asset-centric or paper-intensive tasks
Increasing speed, efficiency and visibility
Increase productivity and reduce errors
Business Challenges
A large Fortune 500 customer of Sofbang was expanding their existing Oracle footprint by enhancing their Field Service automation; which empow-ers the field service technicians to work effectively in the field and report in real-time. Although standard processes were in place their application still lacked various functionalities. The customer was dealing with:
Usability issues that could reduce user adoption
No automation in remote areas
Lack of mobility platform
Lack of Cloud vision
Lacking a clean look and feel
Founded in 2000, Sofbang is a leading solutions provider and system integrator of the Oracle Cloud Platform, Oracle Mobile and Oracle Fusion Middleware suite of products. Our “Designed for Change” solutions are built with scalability, flexibility and extendibility in mind.
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The goal was to help our customer provide an assessment, recommen-dation and roadmap for their current field service mobile application to optimize the mobile app user experience and provide a direction for their enterprise mobile strategy.
Sofbang took over inflight, developing the field service mobile applica-tion with a more-improved user experience. Sofbang also improved the customers current architecture by leveraging Oracle MCS platform featuring; Storage, for better integration with backend applications; Adjusted mobile application source code, allowing better language management; Labels and languages development in MCS, which can be updated through the administrative portal and synced into the mobile application, to be displayed in multi-languages subsequently optimizing their business processes.
Sofbang uses the Oracle Mobile Cloud Service (MCS) to provide the platform security, analytics, tools and applications for a robust mobile backend as a service (MBaaS) solution.
The Solution
Business Needs82% state mobility is a strategic initiative
Top strategic action in business is data integration between the field and back office system
Switched from paper-based manual workflows to digital
Improved customer experience
Improved IT efficiency and value, PaaS speeds application deployment
20% reduction in time for field service debriefs
Reduction in manual process
Oracle platform reduces the amount of support needed for the applica-tions and services
Customer Impact
Integrated and extended Oracle Service Cloud, Oracle Field Service Cloud and E-Business Suite
Founded in 2000, Sofbang is a leading solutions provider and system integrator of the Oracle Cloud Platform, Oracle Mobile and Oracle Fusion Middleware suite of products. Our “Designed for Change” solutions are built with scalability, flexibility and extendibility in mind.
© Copyright 2018 by Sofbang LLC. All rights reservedwww.sofbang.com Share this onhttps://www.facebook.com/Sofbang-457364924384588/
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https://www.linkedin.com/company/sofbang-llchttps://www.linkedin.com/company/sofbang-llchttps://www.linkedin.com/company/sofbang-llc
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