Ladies’ Approved Specialty Attire Uniform Combinations
Garments Blazer Zip Vest Pants Skort Dress Tailored Skirt Heritage Blue White Zip Sweater Shell Mock Polo Apron Heritage Swoosh Bold Scarf Maternity White Maternity Navy Maternity Maternity Modesty Hijab Jacket Top Stripe Blouse Blouse Scarf Scarf Jumper Blouse Blouse Pants Jumper
MaternityJumper • • x x x x x x • • • • x • x • • • • • x x x •WhiteMaternityBlouse • • • x x x x x x x x • x x x • • • • • x • x •NavyMaternityBlouse x • x x x x x x x x x • x x x • • • • x x • x •MaternityPants • • • x x x x x x x x • x x x • • • • Special • • x needsonlyModestyJumper • • x • x x x x • • • • x • x • • • • x x x x •Hijab • • • • • • • • • • • • • • • • • • • • • • • •
Two Button Jacket (Blazer), Zip Jacket, Vest and Dress
TwoButtonJacket–DrycleanonlyZipJacket–DrycleanonlyVest–DrycleanonlyDress–Drycleanormachinewash
BottomsPants–DrycleanonlySkirt–DrycleanonlySkort–Drycleanonly
CoatsAll-weatherCoat–DrycleanonlyRaincoat–Machinewash
AccessoriesApron–MachinewashScarves–MaybedrycleanedTies–Drycleanonly
Uniform Care
Yournewuniformwasdesignedtobeeasilycaredforandcomfortable.Pleasenote:thetwobuttonjacket
(blazer)isconstructedwithspecialstiffenersandpaddingintheshouldersandthereforeshouldalwaysbedry
cleaned.However,ifyouneverintendtowearthetwobuttonjacket,youmaymachinewashallyourother
tailoreditems,suchasthezipjacket,vest,pants,skirt,andskort.(Ifyouwearmachine-washedclothingwith
yourtwobuttonjacket,thecolorwon’tmatchovertime.)
How to wear your
new uniform
Congratulations!
Your new
business casual
uniform is here.
We hope you’ll
appreciate the comfort
and fine details of your
Stan Herman
designed separates and
wear them with pride.
Quick Reference GuideTops
TailoredTop–DrycleanormachinewashWhiteBroadcloth–MachinewashHeritageStripe–MachinewashBlue–MachinewashPolo–Machinewash
SweatersZipSweater–MachinewashShell–MachinewashMockSweater–Machinewash
Men’s Approved Uniform Combinations
Garments Blazer Zip Jacket Vest Pants Heritage Stripe Blue Shirt White Shirt Zip Sweater Mock Polo Apron Heritage Tie Blue Tie Bold Tie
Blazer x x • • • • x • • x • • •ZipJacket x x • • • • x • • x • • •Vest x x • • • • x x x • • • •Pants • • • • • • • • • • • • •
HeritageStripeShirt • • • • x x • x x • x • xBlueShirt • • • • x x • x x • • • •WhiteShirt • • • • x x • x x • • • •ZipSweater x x x • • • • • • • • • •MockSweater • • x • x x x • x • x x xPolo(CustomerService) • • x • x x x • x N/A x x xApron(InFlightServices) x x • • • • • • • N/A • • •HeritageTie • • • • x • • • x x • x xBlueTie • • • • • • • • x x • x xBoldTie • • • • x • • • x x • x x
Necklace
Hacking Knot
1 2
Slip Knot
Square Knot
Ascot
1)Foldasquarescarfintoatriangleandplacethepointedendinfront.
2)Crosstheendsbehindyourneckandtieinfront
underneaththescarf.
3)Adjustthescarfandtuckthefrontintoyourblouse. Slip Knot
1)Placeanoblongscarfaroundyourneckwithoneendlongerthantheother.2)Tieasimpleknotinthelongerendandslidetheotherendthroughtheknot,thentightenslightly.
Cowl
Cowl
1)Foldasquarescarfintoatriangleandplacethepointed
endinfront.
2)Crosstheendsbehindyourneckandtiethemontopinfront.
3)Pullthecenterfoldofthescarfovertheknotandtuckthe
pointsintoyourneckline.
Hacking Knot
1)Foldanoblongscarfinhalflengthwise.
2)Placearoundyourneckandpullthetwoendsthrough
thecenterfold.
3)Adjustthescarfaroundyourneck.
Side Knot
1)Foldasquarescarfintoatrianglewiththedesiredtipsfor
showout;forexample,theUSAirwayslogosontheheritage
scarfortheredtipsontheboldscarf.
2)Foldthepointsapproximately1”towardsthecenterandthen
foldrepeatedlyuntilthescarfisanarrowstrip.
3)Placethescarfaroundyourneckwiththefoldatthetop.
4)Tiethescarfinasquareknotaroundyourneckbytyingthe
rightsideovertheleftandtheleftovertheright.
Square Knot
1)Foldasquarescarfintoatriangle.
2)Drapethescarfaroundyourneckandtieasquareknotinthe
scarfbytyingtherightsideovertheleftandtheleftovertheright.
3)Youcanweartheknotinthefrontortotheside.
Necklace Knot
1)Foldasquarescarfintoatriangle.
2)Foldthepointsapproximately1”towardsthecenterand
thenfoldrepeatedlyuntilthescarfisanarrowstrip.
3)Tieasimpleknotinthecenter.
4)Placearoundyourneck,tieinbackandtuckendsintocollar.
Cowl
1 2 3
Side Knot
Ladies’ Approved Uniform Combinations
Garments Blazer Zip Jacket Vest Pants Skort Dress Tailored Top Skirt Heritage Stripe Blue Blouse White Blouse Zip Sweater Shell Mock Polo Apron Heritage Scarf Swoosh Scarf Bold Scarf
Blazer x x • • • • • • • • x • • • x • • •
ZipJacket x x • x x • • • x • • • x • • • • •Vest x x • • x x • • • • x x x x • • • •
Pants • • • x x • x • • • • • • • • • • •
Skort • • • x x • x • • • • • • • • • • •
Dress x x x x x x x x x x • x x x • • • •2Piece(TailoredTop) • • x • • x • x x x • x x x • • • •
2Piece(Skirt) • • • x x x • • • • • • • • • • • •
HeritageStripeBlouse • • • • • x x • x x • x x x • x • x
BlueBlouse • • • • • x x • x x • x x x • • • •
WhiteBlouse • • • • • x x • x x • x x x • • • •
TwinSet(ZipSweater) x x x • • • • • • • • • • • • • • •
TwinSet(Shell) • • x • • x x • x x x • x x • • • •
MockSweater • • x • • x x • x x x • x x • • • •
Polo(CustomerService) • • x • • x x • x x x • x x N/A x x x
Apron(InFlightServices) x x • • • • • • • • • • • • N/A • • •
HeritageScarf • • • • • • • • x • • • • • x • x xSwooshScarf • • • • • • • • • • • • • • x • x xBoldScarf • • • • • • • • x • • • • • x • x x
Legend
•–Looksgreat
x –Notallowed
Blazers/Zip jackets/Vests•Blazers,zipjacketsandvestsareoptionalyear-round.•Maybewornopen,buttonedorzippedasapplicable.•Sleevesmaynotberolledorpushedup,withtheexceptionofladies’cuffsonthezipjacket,whichweredesignedtobeturnedbackifdesired.•Don’toverstuffyourpockets.•Pocketsquaresareprohibited.
Pants•Men’spantslengthmustbelongenoughtotouchthetopoftheshoeandcoverthejoiningoftheheelinbackoftheshoe.•Ladies’pantslengthmustmeetthemiddleofthebackoftheshoe.
Skirts•Yourhemmustnotbemorethanoneinchaboveorbelow,yourkneecap.
Skorts•Thisisamorecasuallook,soyoumaywearyourhemuptotwoinchesabovethetopof,andnomorethanoneinchbelowyourkneecap.
Zip dresses•Mustbezippedupcompletelywithallhooksandeyessecurelyfastened.•Yourhemmustnotbemorethanoneinchaboveorbelowyourkneecap.
Tailored tops•Allbuttonsshouldbebuttoned.
Ladies’ blouses•Yourblouseshouldlookneat,cleanandfreshlypressed.•Wearyourlongsleeveblousebuttonedatthewrist,unlessyourcuffhascontrastingtriminside.Ifso,youmaywearthemneatlyturnedbacktoshowthetrim.•Tuckyourheminwhenwearingyourskirtorskortand/oranyoutergarmentsuchasablazer,zipjacket,vestorzipsweater.•Youmaywearyourblouseoutoveryourpantsonly;ensureitglidessmoothlyoveryourtorsotocreateaslimminglookandisnolongerthanthebottomofthezipperonyourpants.•Ifyouchoosetowearyourblouseoveryourpants,youmustbeabletoraiseyourarmswithoutyourmidriffshowing;ifnot,yourblousemustbetuckedin.•Ifyoutuckyourblouseintoyourpants,yourbeltmustbevisible.
Men’s shirts•Yourshirtshouldlookneat,cleanandfreshlypressed.•Yourshirtmustbetuckedinatalltimes,withthebeltvisible.•Yourcollarmaybewornwithonlythetopbuttonunbuttoned.•Wearyourlongsleeveshirtbuttonedatthewrist,unlessyourcuffhascontrastingtriminside.Ifso,youmaywearthemneatlyturnedbacktoshowthetrim.•Collarstaysmustbeworniftheshirtisdesignedwithcollarstayinserts.
Coats•Onlycompany-approvedcoatsmaybeworn.•Yourbeltmaybebuckledortiedneatlyinthefrontorback.•Ifyourbeltisnotbuckledortied,theendsmustbetuckedneatlyintoyourcoatpockets.•Men’scoatsmustbebelowtheknee.•Ladies’coatsmustbetwoinchesbelowtheskirtordressornolongerthanthebottomofthecalf.
Winter scarf•Yourcompany-approvedwinterscarfmaybewornonlywithyourall-weathercoat,raincoat,blazerorzipjacket.
Inclement weather gearThis section applies to gloves, non-company approved winter scarves, ear muffs, knit winter hats and umbrellas:•Allitemsmustbesolidblackanddevoidofalllogosotherthanapproved,currentUSAirwayslogos.•Maybewornorusedoutdoorsorinjetwaysonly.•Glovesmaybesmoothleather,simulatedleather,orknitandonlywornwithcompany-approvedcoats.•Knithatsmustbeofaprofessionaldesign.
Footwear •Allfootwearmusthaveaclosedtoeandheelinplain,smooth,hardleather.•Mustbeprofessionalstyle,clean,polished,andingoodcondition.•Menmustwearblackshoes;ladiesmaywearblackornavyaslongastheshoesmatchtheuniform.•Solesandheelsmustmatchthecoloroftheshoes.•Ifyourequirespecializedshoesduetohealthreasonsthataren’tavailableinblack–ornavyforladies–thecompanywillpayforreasonableexpensesforprofessionaldyeing.Employeesarerequiredtohaveadoctor’sletterdocumentingtherequirementforspecialshoesinordertobereimbursedfordyeingexpenses.•Ladiesmaywearanklebootswiththeirpantsonly,asanoption.•Winterbootsmaybeworntoandfromworkduringinclementweather,butnotwhileonduty.•Seeyourdepartmentguidelinesforadditionaldetailsonappropriatefootwear.
Hosiery/Tights/Socks•Hosiery,tights,orsocksmustbewornatalltimeswhileinuniform.•Socksmustbeblackornavyincolorandmayhaveaprofessionalstylemutedpattern,designoralternativecolor.•Socksmustbehighenoughsothetopsdon’tshowatanytime.•Women’shosierymustbecomplementarytotheuniformand/orlegcolor. •Black–withblackshoesonly. •Navythatmatchestheuniform–withnavyshoesonly. •Natural,neutralorskin-tonewitheither;whiteandcreamarenotallowed.
Undergarments•Undergarmentsarerequiredandmustnotbereadilyvisibleunderyouruniform.
Jewelry•Seeyourdepartmentexpectationsfordetails.
Placement of optional pins•Placeyourservicepin0.5inchesbelowthecenterofyourrequirednamebarorwings;menalsomaywearasatietac.•Placeyourholidayorcompany-approvedpinonyourrightlapelorchestimmediatelyopositeyourrequirednamebarorwings.•Company-approvedpinsareasfollows:•Servicepins•Unionpins•USAirwayscurrentaircraftfleetpins•HumanitarianEmergencyResponseTeampins•Companypromotionalpinsorstickerswhichmustbewornaccordingtotheinstructionsprovidedwiththepromotionalmaterials
Holiday Accessories
GeneralIt’simportanttolookprofessionalatalltimes,includingholidays.Thosewhowishtocelebratewithholidayaccessoriesmustfollowcurrentuniformexpectationsandguidelinesandbeinkeepingwithaprofessionalbusinesscasualstyle.Pleaserefertoyourdepartmentguidelinesforfurtherdetails.
Applicabledates:•Valentine’sDay–February14(only)•St.Patrick’sDay–March17(only)•IndependenceDay–July4(only)•Halloween–October31(only)•ThanksgivingHolidayWeek(Wednesday–Sundayonly)•WinterHolidaySeason(December1–January2)
Shells/Mock sweaters•Shellsmustbewornoutandcanbenolongerthanthebottomofthezipperofthepants.•Mocksweatersmaybeworntuckedinorleftout,withthehemnolongerthanthebottomofthezipperofthepants.
Zip sweaters•Maybewornopenorzipped.•Ladies’cuffsaredesignedtobeworndownorturnedback.Ifyou’reafemaleflightattendant,youmaypushupyoursleevesgentlyduringservicetopreventthemfromgettingsoiled.•Maybewornwithsleevesdrapedortiedneatlyaroundshoulders.•Maynotbeworntiedaroundthewaist.•Maynotbetuckedintoanybottom.
Ladies’ Polos(CustomerServiceonly)•Maybewornyear-round;noothercompanypoloshirtsareallowed.•Yourhemmustbetuckedinwhenwearingaskirtorskortandwhenwearinganyoutergarmentsuchasablazer,zipjacket,vestorzipsweater.•Youmaywearyourpolooutoveryourpantsonly;ensureitglidessmoothlyoveryourtorsotocreateaslimminglookandisnolongerthanthebottomofthezipperofthepants.•Ifyouchoosetowearyourpolooutoveryourpants,youmustbeabletoraiseyourarmswithoutyourmidriffshowing;ifnot,yourpolomustbetuckedin.•Ifyoutuckyourpolointoyourpants,yourbeltmustbevisible.
Men’s Polos (CustomerServiceonly)•Maybewornyear-round;noothercompanypoloshirtsareallowed.•Yourshirtmustbetuckedinatalltimes,withthebeltvisible.
Apron (InFlightServicesonly)•Mustbewornatalltimesduringservice.•Adjusttheneckstrapsoyourapronfitsproperlyoveryourtorso.•Maybetiedinbackorinfront.
Accessories•Company-approvedscarvesandtiesareoptionalyear-round.•Whenworn,tiesmustbecompletelytiedatalltimesandcoverthetop(collar)button.•Thebroadendofthetieshouldfallbetweenthetopandbottomofthebeltbuckle.•Tiesmaynotbetuckedintoshirts,pantsorbelts.•Whenworn,scarvesmaybetiedonlyincompany-approvedstylesasindicatedinthisguide.•Scarvesmaynotbewornortiedinthehair,orusedasabandanaorbelt.•Pocketsquaresmaynotbewornwithyouruniform.•TheCompany-approvedbeltistheonlybeltthatmaybewornwithyouruniform.•Yourbeltmustbewornatalltimeswithanygarmentwithbeltloops.•Thebeltmaynotbewornoveranygarmentwithoutbeltloops.
Uniform expectations
General•Unlessspecificallyindicated,theseexpectationsrefertobothmenandladies.•Refertothechartsinthisguidetoseewhichgarmentscanbeworntogether.•Yournewuniformandaccessoriesmayonlybewornwhenperformingyourjoborcommutingtoandfromwork.•Maintainalluniformitemsinaclean,crispandpresentableconditionatalltimes.•Uniformpiecesaregender-specificandmaynotbeorderedbytheoppositesex.•Garmentsmustbeworninthemannerinwhichtheyweredesigned.•Garmentsthatdon’tfitproperlymustbereplacedwiththeappropriatesize.•Alterationsthatchangethestyleoftheuniformaren’tpermitted,suchastaperingyourbottomgarments.
Identification/Insignia•Company-approvednamebars(CustomerService)andwings(InFlightServices)mustbewornonthegrommetsofyouroutermostgarmentatalltimes.•Threeisthetotalmaximumnumberofcompany-approvedinsigniaallowedforalluniformgarmentsworntogetheratanyonetime.Youmaychooseanycombinationofthreeofthefollowing:•USAirwaysnamebarsorwings(requiredatalltimes)
•Employeeservicepin•Unionpin•Company-approvedholidaypins•Company-approvedpromotionalpins
Express uniforms•UniformsforExpresswholly-ownedaffiliatesareidenticaltomainlineuniforms.Cross-trainedemployeesmayhavespecialneedsandshouldseetheirsupervisorfordetails.
Maternity wear•Ifyouneedmaternityclothes,USAirwayswillprovidetwosetsofmaternityuniformsonaloanerbasis.•Maternityuniformsmustbereturnedtoyourmanagerorsupervisor,drycleanedandpressed,whenyoureturnfromyourleaveofabsence.
Special attire•Thosewithspecialneeds,suchasreligiousormedicalaccommodations,mayorderadditionalapprovedgarmentsthroughTwinHill.Seeyoursupervisorfordetails.•Uniformsareawoolblend.Non-wooluniformalternativesareavailableforemployeeswithadoctor’sletterconfirmingtheemployeehasallergiesassociatedwithwool.
I make US fly.
Everything speaks
Airline travelers form opinions or choose an airline based on their impressions. Price, convenience, and other aspects play a part, but many travelers’ choices center on perceived quality differences between carriers.
Research shows that airline travelers see the behavior and appearance of airline personnel as an indicator of airline performance. If a customer sees that an employee goes the extra mile, exhibits a friendly and helpful attitude, and presents a crisp, clean image, the customer is much more likely to see the carrier as consistent, reliable and proficient.
As a uniformed employee, you have the power to make a deep and lasting impression on our customers by presenting a professional, crisp and consistent appearance. While each of us is important to the company’s success, those of you who represent US Airways to the traveling public have a unique role. As a frontline employee, you are US Airways.
Overview
The purpose of your new uniform is to make you easily identifiable to customers as a representative of US Airways. You’re expected to report to work in uniform and meet all uniform and appearance expectations covered here, as well as any updates, revisions, or changes published by your department.
Be sure you review your departmental guidelines which describe in detail the specific uniform and appearance standards that apply to you. If there’s a conflict between this handout and your department guidelines, your department’s policy applies. Employees who don’t meet these standards will meet with their manager or supervisor.
Any questions regarding these policies should be directed to your supervisor or via your department feedback channels.
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