©2019 GovQA | GovQA.com
Slay the Public Records Request Dragon
Quickly, Securely, and in the Cloud
Jen SnyderChief Sales Officer
Gary GeddesAccount Executive, Government Solutions
Naming Your Dragons
©HBO
LitigationComplexity Legislation
Intake - Volume & BreadthProcessing - TrackingReview - Exceptions
Complexity
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Complexity17%
42%
21%
10%
10%
1
2-10
11-20
21-30
31+
How many different departments are involved in your Public Records Processing? (52 Responses)
83%
Regulatory Compliance
Time or InaccuracyData Security (Privacy)
Litigation
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Image Courtesy ©HBO
LitigationYes31%
No69%
Has your organization been a part of any lawsuits related to your Public Records Handling? (52 Responses)
Exclusions (body/dash)
Internal Affairs (complaints)
State Reporting (WA HB 1594)
Legislation
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Legislation
Yes37%
No63%
Are you actively tracking any legislation in your state that will have an impact on your Public Records Process? (52 Responses)
Image Courtesy ©HBO
LitigationComplexity Legislation
9 Ways to Battle Your Dragons
Proactive Sharing
The simplest request to process is the one you never receive
1
Litigation
Legislation
Complexity
Parallel Processing
Avoid repetitive work wherever possible by processing requests in tandem
2
Litigation
Legislation
Complexity
Collaborating
Make it easy for resources to provide the documents you need
3
Litigation
Legislation
Complexity
Identifying Personal Info
Consider OCR (Optical Character Recognition) and modern redaction tools that automate the process of identifying sensitive information
4
Litigation
Legislation
Complexity
Accountability
Track customer email deliverability
Track internal participant behavior and report on that
5
Litigation
Legislation
Complexity
Securing in the Cloud6
Litigation
Legislation
Complexity
The modern public cloud is:- More secure- More accessible- More reliable- More compliant
Public Sector organizations should consider a provider with a dedicated government cloud
CJIS IRS-1075 (FTI)
Planning to Adapt
Senate Bill 944Guidelines around government elected officials sharing public information on private devices
7
Litigation
Legislation
Complexity
Logging Exemptions
Clearly identify and document reasons for non-release
(Request, Document, Redactions)
8
Litigation
Legislation
Complexity
Reporting
A system to comply with state and local oversight requirements
9
Litigation
Legislation
Complexity
©2019 GovQA | Confidential | GovQA.com
8
9
7
6
5
4
3
2
1
Identifying PII
Collaborating
Parallel Processing
Proactive Sharing
Reporting
Logging Exemptions
Planning to Adapt
Securing in the Cloud
Accountability
9 Ways to Battle Your Dragons
Q&A
©2019 GovQA | Confidential | GovQA.com
[email protected] [email protected]
Jen SnyderChief Sales Officer
Gary GeddesAccount Executive, Government Solutions
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