SHORETEL APPLICATION NOTE for
Hewlett Packard Enterprise
Date: March 1, 2016
App Note Number: TC-16023
For use with: HP MSR1000 Series Router
& HP 1920/2920 Switches
Product: ShoreTel Connect Cloud & Onsite
System: ST Connect 21.75.1908.0
ShoreTel. Brilliantly simple business communications. Page 2 of 44
Contents
Contents .......................................................................................................................... 2
Introduction ..................................................................................................................... 3
HP Product Information ................................................................................................... 4
Architecture Overview ................................................................................................... 10
Requirements, Certification and Limitations .................................................................. 11
ShoreTel Configuration ................................................................................................. 13
HP Router Configuration ............................................................................................... 15
HP Switch Configuration (HP 2920) .............................................................................. 20
HP Switch Troubleshooting (HP 2920) .......................................................................... 25
HP Switch Configuration (HP 1920) .............................................................................. 28
HP Switch Troubleshooting (HP 1920) .......................................................................... 41
Conclusion .................................................................................................................... 43
Additional Resources .................................................................................................... 44
ShoreTel. Brilliantly simple business communications. ................................................. 44
ShoreTel tests and validates the interoperability of the Member's solution with ShoreTel's published
software interfaces. ShoreTel does not test, nor vouch for the Member's development and/or quality
assurance process, nor the overall feature functionality of the Member's solution(s). ShoreTel does not test
the Member's solution under load or assess the scalability of the Member's solution. It is the responsibility
of the Member to ensure their solution is current with ShoreTel's published interfaces.
The ShoreTel Technical Support organization will provide Customers with support of ShoreTel's published
software interfaces. This does not imply any support for the Member's solution directly. Customers or
reseller partners will need to work directly with the Member to obtain support for their solution.
ShoreTel. Brilliantly simple business communications. Page 3 of 44
Introduction
This application note describes the steps required to configure an HP MSR 1000 series AC
Router and HP 1920/2920 series POE Ethernet switches to support ShoreTel's Unified
Communications solution for both ShoreTel Connect Cloud and Onsite. This Application Note
assumes basic router configuration has been already completed. Only example configuration for
Router will be provided. Basic steps for switch configuration will be provided.
Supported Phone Types
All ShoreTel IP phones supported on ShoreTel Connect Cloud and Onsite will be supported with
HP Switches.
HP Networking Overview and Contact
HP creates new possibilities for technology to have a meaningful impact on people, businesses,
governments and society. With the broadest technology portfolio spanning printing, personal
systems, software, services and IT infrastructure, HP delivers solutions for customers' most
complex challenges in every region of the world. More information about HP is available at
www.hp.com or in sales guide located at HP Networking Pocket Guide - 2014 - US English
ShoreTel. Brilliantly simple business communications. Page 4 of 44
HP Product Information
HP MSR1000 Router Series
The HP MSR1000 Router Series is a family of high-performance, entry-level, small branch
routers that deliver integrated routing, switching, security, mobility, and SIP in a single box. With
its integrated infrastructure and modular design, the MSR1000 reduces complexity and simplifies
your network while enabling faster time to service and enhanced performance. The MSR1000
increases flexibility and agility through open standards and by delivering support for a leading
selection of connectivity options.
Router Features
Reduce Complexity and Simplify Your Network
The HP MSR1000 Router Series simplifies your network through integrated
routing/switching/security/voice/3G and 4G LTE WAN.
Single pane of glass management with HP Intelligent Management Center makes
administration easier.
Zero-touch deployment and Dynamic VPN reduces management complexity
Enhance Time to Service and Branch Performance
The HP MSR1000 Router Series offers high performance routing with up to 500Kpps
forwarding and 160Mbps of IPSec encryption throughput to meet bandwidth-intensive
applications demands for small branch offices.
Comprehensive feature set enables branch services to support your needs.
Integrated security eases the transition to the cloud.
Powerful security capacity and high port density satisfies small branches with embedded
hardware encryption.
Increase Affordability and Reduce TCO
The HP MSR1000 Router Series delivers an entry-level modular router to reduce your TCO
through open standards, power and space savings, and energy-efficient hardware.
No additional licensing complexity or cost for advanced features.
Increase Flexibility and Agility, Fortify Resiliency and Survivability
The HP MSR1000 Router Series is built on a modular platform with a wide range of
connectivity options that enables the right design for your small branch needs.
Based on open standards for ease of network integration.
4GE LTE and 3G WAN access support enables service and business continuity in the branch.
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Advanced hardware architecture with multi-core processors provides reliable, high
performance functionality.
HP Router Supported Models
Model Number Description
HPMSR1002-4
AC Router
2 SIC slots or 1 DSIC slot , 1 RJ-45 autosensing 10/100/1000 WAN
port ,1 SFP fixed Gigabit Ethernet SFP port , 4 RJ-45 autosensing
10/100/1000 LAN ports , and 1 Serial port
HP MSR1003-8
AC Router
3 SIC slots or 1 DSIC slot and 1 SIC slot , 2 RJ-45 autosensing
10/100/1000 WAN ports and 8 RJ-45 autosensing 10/100/1000 LAN
ports
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HP 1920/2920 Switch Series
HP 1920 Switch
The HP 1920 Switch Series, part of the HP Office Connect portfolio, is designed for smaller
organizations dealing with bandwidth-demanding applications. The switches are ideal for
environments that require advanced features for granular control and where smart-managed
flexibility is a must for easy network configuration and management.
The switches deliver advanced smart-managed fixed configuration Gigabit switches that build
on the marketing-leading price/performance of the HP 1910 Switch Series. They feature a new
48-port PoE+ model, IPv6 support and advanced silicon technology.
Features
Simplifies Network Deployment and Management for Small Organizations
The HP 1920 Switch Series, ideal for small organizations features easy-to-use, out of the
box, plug-and-play deployment.
The series offers a complete portfolio of choices for increased flexibility. It consists of nine
rack-mountable models with internal power supplies including four non-Power over Ethernet
(PoE) models: 8G-, 16G-, 24G- and 48G- port; five PoE+ models: (2) 8G-, (2) 24G- and 48G-
port.
These smart-managed switches use an intuitive Web management interface, based on our
industry-leading HP 1910 Switch Series, to simplify deployment and management while
offering you greater granularity of control of key features.
Keeps Your Business up and Running and Protected
The HP 1920 Switch Series with upgraded models and options is built on the market-leading,
proven reliability of the HP 1910 Switch Series with advanced silicon technology for lower
power consumption and an enhanced feature set for more robust operation.
Enhanced security features such as Access Control List, IEEE 802.1x and VLANs guard your
network from unwanted or unauthorized access.
Management security restricts access to critical configuration commands, offers multiple
privilege levels with password protection and supports secure http (https).
The switch series is covered by the HP Limited Lifetime Warranty 2.0 with next day advance
hardware placement, 24x7 phone support for 3 years and business day phone and email
support for as long as you own the product.
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Delivers Improved Performance, While Lowering the Total Cost of Ownership
The HP 1920 Switch Series delivers advanced functionality in smart-managed switches,
including Layer 3 static routes, SFP ports, IPv6 support, rate limiting, link aggregation and
IGMP.
Smaller enclosures facilitate flexible deployment.
The switch series includes PoE+ options to power IP devices without the cost of additional
cabling.
Advanced silicon technology, green features like Port shutdown and EEE compliance for
greater energy-efficiency and the Limited Lifetime Warranty significantly reduce TCO.
Supported Switch Models
Model Number Description
HP1920-48G-PoE+
Switch (370W)
48-port gigabit advanced smart managed PoE+ switch with a 370W
power budget and 4 SFP ports
HP1920-24G-PoE+
Switch (370W)
24-port gigabit advanced smart managed PoE+ switch with a 370W
PoE+ power budget and 4 GbE SFP ports
HP1920-24G-PoE+
Switch (180W)
24-port gigabit advanced smart managed PoE+ switch with a 180W
PoE power budget and 4 GbE SFP ports
HP1920-8G-PoE+
Switch (180W)
Switch
8-port gigabit advanced smart managed PoE+ switch with a 180W
PoE+ power budget and 2 GbE SFP ports
HP1920-8G-PoE+
Switch (65W)
8-port gigabit advanced smart managed PoE+ switch with a 65W
PoE+ power budget and 2 GbE SFP ports
For more information, please visit HP 1920 Switch Series
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HP 2920 Switch
The HP 2920 Switch Series provides security, scalability and ease of use for enterprise edge,
SMB and branch office access layer deployments. A powerful HP Networking ASIC delivers low
latency, more packet buffering, and adaptive power consumption to this robust Basic Layer 3
switch that supports modular stacking, 10GbE, RIP routing, PoE+, ACLs, sFlow and IPv6.
The HP 2920 Switch Series can be managed with the optional HP Intelligent Management Center
(IMC) software for a single view of your entire network and is ready for the Software-defined
Network (SDN) with OpenFlow support.
Features
Flexible, Scalable and SDN Ready Access Layer Switches
The HP 2920 Switch Series provides security, scalability and ease of use for enterprise edge,
SMB and branch office access layer deployments.
Cost-effective pay as you grow modular stacking, support for up to four 10GBASE-T (or
SFP+) links and upgradeable power supplies allow your network to quickly scale when
needed.
Robust Basic Layer 3 feature set includes static and RIP routing, PoE+, ACLs, sFlow, IPv6
and requires no software licensing.
Software-defined Network (SDN) enabled with OpenFlow support for your network.
High Performance and Power at the Edge
The HP 2920 Switch Series is designed with a powerful HP Networking ASIC, providing low
latency, increased packet buffering, and adaptive power consumption so the network can
support the media-rich, bandwidth intensive applications your business depends on.
Increase performance with selectable queue configurations and associated memory buffering
that meets your network application requirements.
With up to 740W of internal PoE+ power, the 2920 Switch Series can easily scale to 1440
Watts with a simple connection to an external power supply (EPS) or redundant power supply
(RPS).
Plug and play stacking with automated failover enhances network resiliency and RPS support
delivers power redundancy.
Efficient 80plus.org Silver Grade Power Supplies, Energy Efficient Ethernet and LLDP-MED
conserve energy resources. Removable power supplies reduce downtime during upgrades
and servicing.
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Security and Quality of Service You Can Rely On
The HP 2920 Switch Series includes security and quality of services features to build a
network that meets ever-changing corporate policies and compliances and help protect your
data from both inside and outside attacks.
Flexible authentication options include standards based security protocols such as 802.1X,
MAC and Web Authentication, to enhance security and policy-driven application
authentication.
Powerful multilevel-access security controls include source-port filtering, RADIUS/TACACS+,
SSL, Port Security, and MAC address lockout.
Simplify with a Single View of the Network
The HP 2920 Switch Series can be seamlessly managed with the optional HP Intelligent
Management Center (IMC) Software to provide end-to-end network transparency with a
consistent network experience through comprehensive configuration, compliance and policy
management.
RMON and sFlow provide advanced monitoring and reporting capabilities for statistics,
history, alarms and events.
Out-of-band Ethernet management port keeps management traffic segmented from your
network data traffic.
Supported Switch Models
Model Number Description
HP2920-48G-PoE+
Switch (487w)
44 RJ-45 autosensing 10/100/1000 PoE+ ports , 4 RJ-45 dual-
personality 10/100/1000 PoE+ ports and 2 module slots
HP2920-48G-PoE+
Switch (740w)
44 RJ-45 autosensing 10/100/1000 PoE+ ports , 4 RJ-45 dual-
personality 10/100/1000 PoE+ ports and 2 module slots
HP2920-24G-PoE+
Switch (475w)
20 RJ-45 autosensing 10/100/1000 PoE+ ports ,4 RJ-45 dual-
personality 10/100/1000 PoE+ ports and 2 module slots
For more information, please visit HP 2920 Switch Series
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Architecture Overview
ShoreTel Connect Cloud via MPLS Network
HP MSR Router / ShoreTel Provided Router
HP 1920/2920 Switch
ShoreTel Cloud N/W
MPLSN/W
ShoreTel Phone1
ShoreTel Phone2
ShoreTel Phone3
Figure 1: ShoreTel Connect Cloud Network via MPLS
ShoreTel Connect Onsite Network
HP 1920/2920 Switch
LAN
ShoreTel IP Phone1
ShoreTel IP Phone 2
ShoreTel IP Phone 3
ShoreTel HQ Server
DHCP Server
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Requirements, Certification and Limitations
Only HP 1920/2920 Series Switches with PoE feature are supported.
802.1x functionality between ShoreTel and HP Switches is not currently certified.
Version Support
HP 1920/2920
Series Switches
(WB.15.12.0015)
HP MSR1000
Series Router
(5.20.106)
ShoreTel
Release
ShoreTel
Connect
Cloud
5.6.17351-
1.official.el6
5.6.17351-
1.official.el6
ShoreTel
Connect
Onsite
21.75.1908.0 NA
ShoreTel. Brilliantly simple business communications. Page 12 of 44
Certification Testing Results Summary
Table 1: Test Cases for HP 1920 / 2920 Series Switches
ID Name Description Result
s 1.1 Switch PoE Switch’s PoE ports will successfully bring up the
ShoreTel IP phones. Power used by Phone while on
or off hook is less than Allocation power.
PASS
1.2 DHCP Dynamic
Configuration for IP
phones
The ShoreTel IP phones are dynamically configured
by the DHCP server. IP address and Voice VLAN ID
are assigned by the DHCP server and successfully
registered with ShoreTel Communication manager.
PASS
1.3 Static configuration
for IP phones
The ShoreTel IP phones are also statically
configured with IP addresses and Voice VLAN IDs
and registered with ShoreTel Communication
manager successfully.
PASS
ID Name Description Result
s 1.4 Sending data traffic
and voice traffic on
the same switch port
The PCs are connected behind the ShoreTel IP
phone (in both the static and DHCP dynamically
configured case). The PCs are successfully
assigned an IP address and data VLAN ID.
Sending data traffic from the PCs does not interrupt
the ongoing phone call.
PASS
1.5 QoS The QoS function is clarified according to DSCP
set on the ShoreTel IP phones. The HP switch
successfully classifies the voice traffic and
queueing/schedule accordingly.
PASS
Table 2: Test Cases for ShoreTel
ID Name Description Result
s 2.1 Place call Verify successful call placement with normal dialing
to a variety of terminating phones.
PASS
2.2 Call waiting Verify appropriate notification and successful
connection of incoming call while busy with another
party.
PASS
2.5 Transfer – blind Verify successful blind transfer of connected call. PASS
2.6 Transfer – monitored Verify successful monitored transfer of connected
call.
PASS
ShoreTel. Brilliantly simple business communications. Page 13 of 44
Configuration Overview
The following sections document the major steps needed to configure the ShoreTel system with
the HP 1920/2920 series switches.
ShoreTel Configuration
There is no specific configuration required on the ShoreTel telephony system to interoperate with
the HP Ethernet switches, although you may need to configure the ShoreTel system for proper
QoS functionality. ShoreTel Director allows you to configure DiffServ or ToS Byte settings in the
Call Control Options page (see below for example). Please note that ShoreTel Director requires
the settings in decimal, thus a DiffServ setting of 46 corresponds to a setting of 184.
For Call Control Quality of Service, although legacy value of 104 is still supported but we highly
recommend to modify this value to 96 which corresponds to DiffServ setting of 24. Configuring
this parameter with the actual DiffServ or ToS Byte setting will result in undesired results. For
further assistance in configuring the DiffServ/ToS Byte parameter, please refer to ShoreTel’s
Administration Guide or contact ShoreTel Network Services.
In ShoreTel Connect Director, navigate to Call Control Options and verify the values for DiffServ
/ToS Byte under Voice Encoding and Quality of Service as well as Call Control Quality of Service
and Video Quality of Service settings as shown below in Figure 3.
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Figure 3: Call Control - Options
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HP Configuration
This following section describes basic configuration procedures for the HP MSR1000 Series
Router and HP 1920/2920 Series Switches.
HP Router Configuration
This Application note assumes basic router configuration has been completed. To connect to
ShoreTel Connect Cloud via MPLS network, you would also require HP MSR1000 Series Router.
The following router configuration should only be treated as an example and for any network
specific configuration questions, please contact ShoreTel Connect Cloud Support.
[HP]display current-configuration
#
version 5.20.106, Release 2510
#
sysname HP
#
clock timezone "Central Time(US,Canada)" minus 06:00:00
#
domain default enable system
#
telnet server enable
#
dar p2p signature-file flash:/p2p_default.mtd
#
port-security enable
#
rta server enable
#
password-recovery enable
#
job ter
#
acl number 2020 name TELNET
rule 0 permit source 207.7.218.21 0
rule 5 permit source 10.11.2.11 0
rule 10 permit source 207.7.218.26 0
rule 15 permit source 208.103.94.229 0
rule 20 permit source 199.101.107.130 0
ShoreTel. Brilliantly simple business communications. Page 16 of 44
rule 25 permit source 10.10.100.6 0
rule 30 permit source 64.124.169.2 0
rule 35 permit source 207.7.218.166 0
rule 40 permit source 208.103.94.83 0
rule 45 permit source 66.11.220.78 0
rule 50 permit source 208.103.94.30 0
rule 55 permit source 10.10.103.0 0.0.0.127
rule 60 permit source 172.16.0.0 0.0.0.7
rule 65 permit source 10.10.126.0 0.0.1.255
rule 70 permit source 192.168.170.0 0.0.1.255
#
acl number 3000 name QOS
rule 0 permit ip source 10.91.144.0 0.0.0.224
#
vlan 1
#
domain system
access-limit disable
state active
idle-cut disable
self-service-url disable
#
traffic classifier voice operator and
if-match acl 3000
#
traffic behavior mark-voice
remark dscp ef
queue ef bandwidth pct 80 cbs-ratio 25
#
qos policy voip
classifier voice behavior mark-voice
#
dhcp server ip-pool voip
network 10.91.144.128 mask 255.255.255.224
gateway-list 10.91.144.129
dns-list 64.242.250.6 64.242.250.7
option 150 ip-address 208.103.83.129
option 156 ascii "ftpservers=208.103.83.129"
#
rta template telnet
ShoreTel. Brilliantly simple business communications. Page 17 of 44
#
user-group system
group-attribute allow-guest
#
local-user admin
password cipher $c$3$Cds9m9weDU01PC6e7kN9+IfI2oVf4JNB
authorization-attribute level 3
service-type web
local-user support
password cipher $c$3$4xqhJpSWdluJ/5ZaIkQ5Oj/oEJWEVUEabpmw
authorization-attribute level 3
#
user-profile support
user-profile privilege
#
interface Aux0
async mode flow
link-protocol ppp
#
interface Cellular0/0
async mode protocol
link-protocol ppp
#
interface Serial2/0
link-protocol ppp
ip address 67.133.17.174 255.255.255.252
qos apply policy voip outbound
#
interface NULL0
#
interface LoopBack0
ip address 10.56.39.252 255.255.255.255
#
interface Vlan-interface1
#
interface GigabitEthernet0/0
port link-mode route
#
interface GigabitEthernet0/1
port link-mode route
ShoreTel. Brilliantly simple business communications. Page 18 of 44
ip address 10.91.144.129 255.255.255.224
#
interface GigabitEthernet0/3
port link-mode route
shutdown
#
interface GigabitEthernet0/2
port link-mode bridge
#
interface GigabitEthernet0/4
port link-mode bridge
#
interface GigabitEthernet0/5
port link-mode bridge
#
interface GigabitEthernet0/6
port link-mode bridge
#
interface GigabitEthernet0/7
port link-mode bridge
#
interface GigabitEthernet0/8
port link-mode bridge
#
interface GigabitEthernet0/9
port link-mode bridge
#
bgp 64998
network 10.56.39.252 255.255.255.255
network 10.91.144.128 255.255.255.224
undo synchronization
peer 67.133.17.173 as-number 209
peer 67.133.17.173 description CL
#
dhcp enable
#
ntp-service source-interface LoopBack0
ntp-service unicast-server 10.10.100.224
#
load xml-configuration
ShoreTel. Brilliantly simple business communications. Page 19 of 44
#
load tr069-configuration
#
user-interface tty 12
user-interface aux 0
user-interface vty 0 4
acl 2020 inbound
user privilege level 3
set authentication password cipher
$c$3$zOJN1U4HX+tM8lXd7mabXBJMe/87g1vLRQYM
terminal type vt100
#
return
[HP]
ShoreTel. Brilliantly simple business communications. Page 20 of 44
HP Switch Configuration (HP 2920)
This section describes the configuration for HP 2920 series switch to work with ShoreTel IP
Phones.
LLDP Configuration
The following section describes the configuration procedure for enabling LLDP on HP 2920 series
switches.
1. Log into the HP 2920 series switch using serial console and enter configuration mode of switch
HP-2920-24G-PoEP# configure
HP-2920-24G-PoEP(config)#
2. Configure LLDP basicTLV parameters by executing following commands in global mode:
HP-2920-24G-PoEP(config)# lldp config all basicTlvEnable port_descr
HP-2920-24G-PoEP(config)# lldp config all basicTlvEnable system_name
HP-2920-24G-PoEP(config)# lldp config all basicTlvEnable system_descr
HP-2920-24G-PoEP(config)# lldp config all basicTlvEnable system_cap
3. Configure LLDP MedTLV Policies by executing following commands in global mode:
HP-2920-24G-PoEP(config)# lldp config all medTlvEnable capabilities
HP-2920-24G-PoEP(config)# lldp config all medTlvEnable network_policy
HP-2920-24G-PoEP(config)# lldp config all medTlvEnable location_id
HP-2920-24G-PoEP(config)# lldp config all medTlvEnable poe
HP-2920-24G-PoEP(config)#
4. Enable LLDP by executing following command.
HP-2920-24G-PoEP(config)# lldp run
VLAN Configuration
The following section describes configuration procedure for creating default and voice VLAN on
HP switches. This Application Note assumes Switch uplink is further connected to layer 3 device
which will take care of routing or any other services like DHCP.
1. Log into the HP 2920 series switch using serial console and enter configuration mode of switch
HP-2920-24G-PoEP# configure
HP-2920-24G-PoEP(config)#
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2. Configure default vlan by entering into vlan configuration mode and executing following
commands:
HP-2920-24G-PoEP(config)# vlan 1
HP-2920-24G-PoEP(vlan-1)# ip address dhcp-bootp
HP-2920-24G-PoEP(vlan-1)# exit
Note: The last two steps will configure basic default VLAN. Now, if you would like to designate a
switch as a “Voice” only switch, please refer to step 3 otherwise go directly to step 4.
3. To convert existing default VLAN to “Voice” VLAN , please executing following commands :
HP-2920-24G-PoEP(config)# vlan 1
HP-2920-24G-PoEP(vlan-1)# name VOICE
HP-2920-24G-PoEP(vlan-1)# voice
HP-2920-24G-PoEP(vlan-1)# exit
4. To configure both data and voice vlan , configure new vlan and make that VLAN a Voice VLAN
by executing following commands:
1. HP-2920-24G-PoEP(config)# vlan 10
2. HP-2920-24G-PoEP(vlan-10)# name VOICE
3. HP-2920-24G-PoEP(vlan-10)# voice
HP-2920-24G-PoEP(vlan-1)# ip address 10.40.15.1 255.255.255.0
HP-2920-24G-PoEP(vlan-10)# untagged 1
4. HP-2920-24G-PoEP(vlan-10)# tagged 3-24
5. HP-2920-24G-PoEP(vlan-10)# exit
The above given procedure will create voice VLAN 10 with tagged ports 2-24 and untagged port
1 (Uplink to ShoreTel managed router on Connect Cloud). Any ShoreTel phone connected to
ports 3-24 will automatically move from default data VLAN to Voice VLAN with IP address from
network 10.40.15.x.
QOS Configuration
ShoreTel. Brilliantly simple business communications. Page 22 of 44
The following section describes the configuration procedure for enabling QOS on HP 2920 series
switches.
1. Log into the HP 2920 series switch using serial console and enter configuration mode of switch
HP-2920-24G-PoEP# configure
HP-2920-24G-PoEP(config)#
2. Configure QOS with expedited forwarding and Priority 7 in Voice VLAN by executing following
command:
6. HP-2920-24G-PoEP(config)# vlan 10
HP-2920-24G-PoEP(vlan-10)# qos dscp ef
HP-2920-24G-PoEP(vlan-10)# exit
Sample Switch Configuration
The following is the sample configuration for a HP 2920 switch configured with only voice vlan:
HP-2920-24G-PoEP(vlan-1)# sh run
Running configuration:
; J9727A Configuration Editor; Created on release #WB.15.12.0015
; Ver #05:18.41.ff.35.0d:9b
hostname "HP-2920-24G-PoEP"
module 1 type j9727a
interface 3-24
name PHONE/PC
poe-lldp-detect enabled
exit
snmp-server community "public" unrestricted
oobm
ip address dhcp-bootp
exit
lldp config 1-24 dot1TlvEnable vlan-name
vlan 1
name "VOICE"
untagged 1-24,A1-A2,B1-B2
ip address dhcp-bootp
qos dscp ef
voice
exit
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spanning-tree
spanning-tree 1 admin-edge-port
spanning-tree 2 admin-edge-port
spanning-tree 3 admin-edge-port
spanning-tree 4 admin-edge-port
spanning-tree 5 admin-edge-port
spanning-tree 6 admin-edge-port
spanning-tree 7 admin-edge-port
spanning-tree 8 admin-edge-port
spanning-tree 9 admin-edge-port
spanning-tree 10 admin-edge-port
spanning-tree 11 admin-edge-port
spanning-tree 12 admin-edge-port
spanning-tree 13 admin-edge-port
spanning-tree 14 admin-edge-port
spanning-tree 15 admin-edge-port
spanning-tree 16 admin-edge-port
spanning-tree 17 admin-edge-port
spanning-tree 18 admin-edge-port
spanning-tree 19 admin-edge-port
spanning-tree 20 admin-edge-port
spanning-tree 21 admin-edge-port
spanning-tree 22 admin-edge-port
spanning-tree 23 admin-edge-port
spanning-tree 24 admin-edge-port
spanning-tree mode rapid-pvst
Sample Switch Configuration (VLAN)
The following is the sample configuration for a HP 2920 switch configured with a voice and data
vlan:
HP-2920-24G-PoEP# sh run
Running configuration:
; J9727A Configuration Editor; Created on release #WB.15.12.0015
; Ver #05:18.41.ff.35.0d:9b
hostname "HP-2920-24G-PoEP"
module 1 type j9727a
interface 1
ShoreTel. Brilliantly simple business communications. Page 24 of 44
name UPLINK-TO-SHORETEL
exit
interface 2
name UPLINK-TO-FIREWALL
exit
interface 3-24
name PHONE/PC
poe-lldp-detect enabled
exit
snmp-server community "public" unrestricted
oobm
ip address dhcp-bootp
exit
lldp config 1-24 dot1TlvEnable vlan-name
vlan 1
name "DATA"
untagged 2-24,A1-A2,B1-B2
ip address dhcp-bootp
forbid 1
exit
vlan 10
name "VOICE"
untagged 1
tagged 3-24,A1-A2,B1-B2
ip address x.x.x.x x.x.x.x
forbid 2
qos dscp ef
voice
exit
spanning-tree
spanning-tree 1 admin-edge-port
spanning-tree 2 admin-edge-port
spanning-tree 3 admin-edge-port
spanning-tree 4 admin-edge-port
spanning-tree 5 admin-edge-port
spanning-tree 6 admin-edge-port
spanning-tree 7 admin-edge-port
spanning-tree 8 admin-edge-port
spanning-tree 9 admin-edge-port
spanning-tree 10 admin-edge-port
ShoreTel. Brilliantly simple business communications. Page 25 of 44
spanning-tree 11 admin-edge-port
spanning-tree 12 admin-edge-port
spanning-tree 13 admin-edge-port
spanning-tree 14 admin-edge-port
spanning-tree 15 admin-edge-port
spanning-tree 16 admin-edge-port
spanning-tree 17 admin-edge-port
spanning-tree 18 admin-edge-port
spanning-tree 19 admin-edge-port
spanning-tree 20 admin-edge-port
spanning-tree 21 admin-edge-port
spanning-tree 22 admin-edge-port
spanning-tree 23 admin-edge-port
spanning-tree 24 admin-edge-port
spanning-tree mode rapid-pvst
HP Switch Troubleshooting (HP 2920)
ShoreTel. Brilliantly simple business communications. Page 26 of 44
The following section describes basic troubleshooting procedures on a HP 2920 series switch.
Power Consumption
To check power consumed by ShoreTel phone on specific port of switch:
1. HP-2920-24G-PoEP(config)# sh power-over-ethernet 5
2. Status and Counters - Port Power Status for port 5
3. Power Enable : Yes
4. LLDP Detect : enabled
5. Priority : low Configured Type :
6. AllocateBy : usage Value : 17 W
7. Power Class : 0 Detection Status : Delivering
8. Over Current Cnt : 0 MPS Absent Cnt : 6
9. Power Denied Cnt : 0 Short Cnt : 0
10. Voltage : 57.3 V Current : 69 mA
11. Power : 3.9 W Pre-std Detect : off
12. HP-2920-24G-PoEP(config)#
VLAN Configuration
To verify VLAN configuration, execute following command :
1. HP-2920-24G-PoEP(vlan-1)# sh vlan 1
2.
3. Status and Counters - VLAN Information - VLAN 1
4.
5. VLAN ID : 1
6. Name : VOICE
7. Status : Port-based
8. Voice : Yes
9. Jumbo : No
10.
11. Port Information Mode Unknown VLAN Status
12. ---------------- -------- ------------ ----------
13. 1 Untagged Learn Up
14. 2 Untagged Learn Up
15. 3 Untagged Learn Down
16. 4 Untagged Learn Down
ShoreTel. Brilliantly simple business communications. Page 27 of 44
17. 5 Untagged Learn Up
18. 6 Untagged Learn Down
19. 7 Untagged Learn Down
20. 8 Untagged Learn Down
21. 9 Untagged Learn Down
22. 10 Untagged Learn Down
23. 11 Untagged Learn Up
24. 12 Untagged Learn Up
25. 13 Untagged Learn Down
26. 14 Untagged Learn Down
27. 15 Untagged Learn Down
28. 16 Untagged Learn Down
29. 17 Untagged Learn Down
30. 18 Untagged Learn Down
31. 19 Untagged Learn Down
32. 20 Untagged Learn Down
33. 21 Untagged Learn Down
34. 22 Untagged Learn Down
35. 23 Untagged Learn Down
36. 24 Untagged Learn Down
37.
38. Overridden Port VLAN configuration
39.
40. Port Mode
41. ---- ------------
42. HP-2920-24G-PoEP(vlan-1)#
LLDP Configuration
To check LLDP information of connected ShoreTel IP phone on a specific port of a switch:
13. HP-2920-24G-PoEP(vlan-1)# sh lldp info remote-device 2
14.
15. LLDP Remote Device Information Detail
16. Local Port : 2
17. ChassisType : network-address
18. ChassisId : 10.40.12.76
19. PortType : mac-...
20. PortId : 00 10 49 18 6d 84
21. SysName : Serial Number: 001049186D84
ShoreTel. Brilliantly simple business communications. Page 28 of 44
22. System Descr : Shoretel 565g Boot Version: S6C.3.8.2 on Apr 20 2012 App ...
23. PortDescr :
24. Pvid :
25. System Capabilities Supported : bridge, telephone
26. System Capabilities Enabled : bridge, telephone
27.
28. Remote Management Address
29. MED Information Detail
30. EndpointClass :Class3
31. Media Policy Vlan id :1
32. Media Policy Priority :6
33. Media Policy Dscp :46
34. Media Policy Tagged :False
35. Poe Device Type :PD
36. Power Requested :8.3 W
37. Power Source :From PSE
38. Power Priority :Unknown
39. HP-2920-24G-PoEP(vlan-1)#
QOS Configuration
To verify QOS is properly configured on switch , please execute following command:
40. HP-2920-24G-PoEP(vlan-1)# sh qos vlan-priority
41.
42. VLAN priorities
43.
44. VLAN ID Apply rule | DSCP Priority
45. ------- ----------- + ------ -----------
46. 1 DSCP | ef 7
HP Switch Configuration (HP 1920)
This section describes the configuration for HP 1920 series switch to work with ShoreTel IP
ShoreTel. Brilliantly simple business communications. Page 29 of 44
Phones.
LLDP Configuration
The following section describes the configuration procedure for enabling LLDP on HP 1920 series
switches.
Log into the HP 1920 series switch using serial console and enter configuration mode of switch
160. < HP-1920-24G>_cmdline-mode on
161. All commands can be displayed and executed. Continue? [Y/N] Y
162. Please input password: Jinhua1920unauthorized
163. Warning: Now you enter an all-command mode for developer's testing, some
commands may affect operation by wrong use, please carefully use it with our
engineer's direction.
164. < HP-1920-24G>
Enable LLDP by executing following command.
HP-2920-24G-PoEP(config)# lldp run
VLAN Configuration
The following section describes configuration procedure for creating default and voice VLAN on
HP switches. This Application Note assumes Switch uplink is further connected to layer 3 device
which will take care of routing or any other services like DHCP.
Log into the HP 1920 series switch using serial console and enter configuration mode of
switch
7. <HP-1920-24G>system-view
8. System View: return to User View with Ctrl+Z.
9. [HP-1920-24G]
Configure default vlan by entering into vlan configuration mode and executing following
commands:
10. [HP-1920-24G]vlan 1
11. [HP-1920-24G-vlan1]name DATA
12. [HP-1920-24G-vlan1]quit
To use the default-vlan as the voice vlan , please executing following commands :
ShoreTel. Brilliantly simple business communications. Page 30 of 44
13. [HP-1920-24G]int GigabitEthernet 1/0/3
14. [HP-1920-24G-GigabitEthernet1/0/3]port link-type access
15. Please wait... Done.
16. [HP-1920-24G-GigabitEthernet1/0/3]port access vlan 1
17. [HP-1920-24G-GigabitEthernet1/0/3] poe enable
18. [HP-1920-24G-GigabitEthernet1/0/3] stp edged-port enable
19. [HP-1920-24G-GigabitEthernet1/0/3] qos trust dscp
20. [HP-1920-24G-GigabitEthernet1/0/3]quit
To configure both data and voice vlan , configure new vlan and make that VLAN a Voice VLAN
by executing following commands:
21. [HP-1920-24G]vlan 10
22. [HP-1920-24G-vlan10]name VOICE
23. [HP-1920-24G-vlan10]quit
24. [HP-1920-24G]
25. [HP-1920-24G] int GigabitEthernet 1/0/3
26. [HP-1920-24G-GigabitEthernet1/0/3]port link-type hybrid
27. [HP-1920-24G-GigabitEthernet1/0/3] port hybrid vlan 1 untagged
28. Please wait... Done.
29. [HP-1920-24G-GigabitEthernet1/0/3] voice vlan 10 enable
30. [HP-1920-24G-GigabitEthernet1/0/3] poe enable
31. [HP-1920-24G-GigabitEthernet1/0/3] stp edged-port enable
32. [HP-1920-24G-GigabitEthernet1/0/3] qos trust dscp
33. [HP-1920-24G-GigabitEthernet1/0/3]quit
The above given procedure will create voice VLAN 10, named VOICE, and allow any ShoreTel
phone connected to port 3 will automatically move from default data VLAN to Voice VLAN with
IP address from the voice network.
QOS Configuration
The following section describes the configuration procedure for enabling QOS on HP 1920 series
switches.
Log into the HP 1920 series switch using serial console and enter configuration mode of switch
34. <HP-1920-24G>system-view
35. System View: return to User View with Ctrl+Z.
[HP-1920-24G]
Configure QOS with expedited forwarding and Priority 7 in Voice VLAN by executing following
ShoreTel. Brilliantly simple business communications. Page 31 of 44
command:
[HP-1920-24G] int GigabitEthernet 1/0/3
36. [HP-1920-24G-GigabitEthernet1/0/3] qos trust dscp
Sample Switch Configuration
The following is the sample configuration for a HP 1920 switch configured with only voice vlan:
<HP-1920-24G>dis current-configuration
#
version 5.20.99, Release 1104
#
sysname HP-1920-24G
#
voice vlan track lldp
#
domain default enable system
#
ipv6
#
telnet server enable
#
password-recovery enable
#
vlan 1
name VOICE
#
domain system
access-limit disable
state active
idle-cut disable
self-service-url disable
#
user-group system
group-attribute allow-guest
#
local-user admin
password cipher $c$3$G2QJNOE8yf2hcs5sCk5UrVibnKEJ0aIvzdQoCQ==
authorization-attribute level 3
service-type telnet terminal
service-type web
ShoreTel. Brilliantly simple business communications. Page 32 of 44
#
stp mode rstp
stp enable
#
interface NULL0
#
interface Vlan-interface1
description VOICE
ip address dhcp-alloc
#
interface range GigabitEthernet1/0/1 to GigabitEthernet1/0/24
description PHONES/PC
port link-type access
port access vlan 1
stp edged-port enable
undo port auto-power-down
poe enable
qos trust dscp
#
load xml-configuration
#
user-interface aux 0
authentication-mode scheme
user-interface vty 0 15
authentication-mode scheme
#
return
<HP-1920-24G>
Sample Switch Configuration (VLAN)
The following is the sample configuration for a HP 1920 switch configured with a voice and data
vlan:
#
sysname [Hostname]
#
voice vlan track lldp
#
domain default enable system
#
ipv6
ShoreTel. Brilliantly simple business communications. Page 33 of 44
#
telnet server enable
#
password-recovery enable
#
vlan 1
name DATA
#
vlan 10
name VOICE
#
domain system
access-limit disable
state active
idle-cut disable
self-service-url disable
#
user-group system
group-attribute allow-guest
#
local-user admin
password simple p@ssw0rd!
authorization-attribute level 3
service-type telnet terminal
service-type web
#
stp mode rstp
stp enable
#
interface NULL0
#
interface Vlan-interface1
description DATA
ip address dhcp-alloc
#
interface Vlan-interface10
description VOICE
ip address [Voice_IP] [Prefix_Length]
undo shutdown
#
ShoreTel. Brilliantly simple business communications. Page 34 of 44
interface GigabitEthernet1/0/1
description UPLINK-TO-SHORETEL-RTR
port link-type access
port access vlan 10
undo poe enable
undo port auto-power-down
stp edged-port enable
qos trust dscp
#
interface GigabitEthernet1/0/2
description UPLINK-TO-FIREWALL
port link-type access
port access vlan 1
undo poe enable
undo port auto-power-down
stp edged-port enable
qos trust dscp
#
interface GigabitEthernet1/0/3
description PHONE/PC
port link-type hybrid
port hybrid vlan 1 untagged
voice vlan 10 enable
undo port auto-power-down
poe enable
stp edged-port enable
qos trust dscp
#
interface GigabitEthernet1/0/4
description PHONE/PC
port link-type hybrid
port hybrid vlan 1 untagged
voice vlan 10 enable
undo port auto-power-down
poe enable
stp edged-port enable
qos trust dscp
#
interface GigabitEthernet1/0/5
description PHONE/PC
ShoreTel. Brilliantly simple business communications. Page 35 of 44
port link-type hybrid
port hybrid vlan 1 untagged
voice vlan 10 enable
undo port auto-power-down
poe enable
stp edged-port enable
qos trust dscp
#
interface GigabitEthernet1/0/6
description PHONE/PC
port link-type hybrid
port hybrid vlan 1 untagged
voice vlan 10 enable
undo port auto-power-down
poe enable
stp edged-port enable
qos trust dscp
#
interface GigabitEthernet1/0/7
description PHONE/PC
port link-type hybrid
port hybrid vlan 1 untagged
voice vlan 10 enable
undo port auto-power-down
poe enable
stp edged-port enable
qos trust dscp
#
interface GigabitEthernet1/0/8
description PHONE/PC
port link-type hybrid
port hybrid vlan 1 untagged
voice vlan 10 enable
undo port auto-power-down
poe enable
stp edged-port enable
qos trust dscp
#
interface GigabitEthernet1/0/9
description PHONE/PC
ShoreTel. Brilliantly simple business communications. Page 36 of 44
port link-type hybrid
port hybrid vlan 1 untagged
voice vlan 10 enable
undo port auto-power-down
poe enable
stp edged-port enable
qos trust dscp
#
interface GigabitEthernet1/0/10
description PHONE/PC
port link-type hybrid
port hybrid vlan 1 untagged
voice vlan 10 enable
undo port auto-power-down
poe enable
stp edged-port enable
qos trust dscp
#
interface GigabitEthernet1/0/11
description PHONE/PC
port link-type hybrid
port hybrid vlan 1 untagged
voice vlan 10 enable
undo port auto-power-down
poe enable
stp edged-port enable
qos trust dscp
#
interface GigabitEthernet1/0/12
description PHONE/PC
port link-type hybrid
undo port auto-power-down
voice vlan 10 enable
port auto-power-down
poe enable
stp edged-port enable
qos trust dscp
#
interface GigabitEthernet1/0/13
description PHONE/PC
ShoreTel. Brilliantly simple business communications. Page 37 of 44
port link-type hybrid
port hybrid vlan 1 untagged
voice vlan 10 enable
undo port auto-power-down
poe enable
stp edged-port enable
qos trust dscp
#
interface GigabitEthernet1/0/14
description PHONE/PC
port link-type hybrid
port hybrid vlan 1 untagged
voice vlan 10 enable
undo port auto-power-down
poe enable
stp edged-port enable
qos trust dscp
#
interface GigabitEthernet1/0/15
description PHONE/PC
port link-type hybrid
port hybrid vlan 1 untagged
voice vlan 10 enable
undo port auto-power-down
poe enable
stp edged-port enable
qos trust dscp
#
interface GigabitEthernet1/0/16
description PHONE/PC
port link-type hybrid
port hybrid vlan 1 untagged
voice vlan 10 enable
undo port auto-power-down
poe enable
stp edged-port enable
qos trust dscp
#
interface GigabitEthernet1/0/17
description PHONE/PC
ShoreTel. Brilliantly simple business communications. Page 38 of 44
port link-type hybrid
port hybrid vlan 1 untagged
voice vlan 10 enable
undo port auto-power-down
poe enable
stp edged-port enable
qos trust dscp
#
interface GigabitEthernet1/0/18
description PHONE/PC
port link-type hybrid
port hybrid vlan 1 untagged
voice vlan 10 enable
undo port auto-power-down
poe enable
stp edged-port enable
qos trust dscp
#
interface GigabitEthernet1/0/19
description PHONE/PC
port link-type hybrid
port hybrid vlan 1 untagged
voice vlan 10 enable
undo port auto-power-down
poe enable
stp edged-port enable
qos trust dscp
#
interface GigabitEthernet1/0/20
description PHONE/PC
port link-type hybrid
port hybrid vlan 1 untagged
voice vlan 10 enable
undo port auto-power-down
poe enable
stp edged-port enable
qos trust dscp
#
interface GigabitEthernet1/0/21
description PHONE/PC
ShoreTel. Brilliantly simple business communications. Page 39 of 44
port link-type hybrid
port hybrid vlan 1 untagged
voice vlan 10 enable
undo port auto-power-down
poe enable
stp edged-port enable
qos trust dscp
#
interface GigabitEthernet1/0/22
description PHONE/PC
port link-type hybrid
port hybrid vlan 1 untagged
voice vlan 10 enable
undo port auto-power-down
poe enable
stp edged-port enable
qos trust dscp
#
interface GigabitEthernet1/0/23
description PHONE/PC
port link-type hybrid
port hybrid vlan 1 untagged
voice vlan 10 enable
undo port auto-power-down
poe enable
stp edged-port enable
qos trust dscp
#
interface GigabitEthernet1/0/24
description PHONE/PC
port link-type hybrid
port hybrid vlan 1 untagged
voice vlan 10 enable
undo port auto-power-down
poe enable
stp edged-port enable
qos trust dscp
#
interface GigabitEthernet1/0/25
description SPARE-UPLINK
ShoreTel. Brilliantly simple business communications. Page 40 of 44
port link-type trunk
port trunk permit vlan all
undo port auto-power-down
undo stp edged-port
qos trust dscp
#
interface GigabitEthernet1/0/26
description SPARE-UPLINK
port link-type trunk
port trunk permit vlan all
undo port auto-power-down
undo stp edged-port
qos trust dscp
#
interface GigabitEthernet1/0/27
description SPARE-UPLINK
port link-type trunk
port trunk permit vlan all
undo port auto-power-down
undo stp edged-port
qos trust dscp
#
interface GigabitEthernet1/0/28
description SPARE-UPLINK
port link-type trunk
port trunk permit vlan all
undo port auto-power-down
undo stp edged-port
qos trust dscp
#
load xml-configuration
#
user-interface aux 0
authentication-mode scheme
user-interface vty 0 15
authentication-mode scheme
#
return
ShoreTel. Brilliantly simple business communications. Page 41 of 44
HP Switch Troubleshooting (HP 1920)
The following section describes basic troubleshooting procedures on a HP 1920 series switch.
Power Consumption
To check power consumed by ShoreTel phone on specific port of switch:
47. <HP-1920-24G>display poe interface power GigabitEthernet 1/0/6
48. Interface CurPower PeakPower MaxPower PD Description
49. (W) (W) (W)
50. GE1/0/6 5.4 5.4 30.0
51. <HP-1920-24G>
VLAN Configuration
To verify VLAN configuration, execute following command :
43. <HP-1920-24G>display vlan 10
44. VLAN ID: 10
45. VLAN Type: static
46. Route Interface: configured
47. IPv4 address: 10.91.144.130
48. IPv4 subnet mask: 255.255.255.224
49. Description: VLAN 0010
50. Name: VOICE
51. Tagged Ports:
52. GigabitEthernet1/0/25 GigabitEthernet1/0/26 GigabitEthernet1/0/27
53. GigabitEthernet1/0/28
54. Untagged Ports:
55. GigabitEthernet1/0/1 GigabitEthernet1/0/3 GigabitEthernet1/0/7
56.
57. <HP-1920-24G>
LLDP Configuration
To check LLDP information of connected ShoreTel IP phone on a specific port of a switch:
52. <HP-1920-24G>display lldp neighbor-information interface GigabitEthernet 1/0/23
53.
54. LLDP neighbor-information of port 23[GigabitEthernet1/0/23]:
55. Neighbor index : 1
56. Update time : 26 days,9 hours,3 minutes,44 seconds
57. Chassis type : MAC address
ShoreTel. Brilliantly simple business communications. Page 42 of 44
58. Chassis ID : 1458-d0a4-5b40
59. Port ID type : Locally assigned
60. Port ID : 23
61. Port description : 23
62. System name : HP-2920-24G-PoEP
63. System description : HP J9727A 2920-24G-PoE+ Switch, revision WB.15.12.0015,
ROM WB.15.04
(/ws/swbuildm/WB_rel_knoxville_qaoff/code/build/anm(swbuildm_WB_rel_knoxville_
qaoff_rel_knoxville))
64. System capabilities supported : Bridge,Router
65. System capabilities enabled : Bridge
66.
67. Management address type : ipv4
68. Management address : 10.140.5.51
69. Management address interface type : IfIndex
70. Management address interface ID : Unknown
71. Management address OID : 0
72.
73. Port VLAN ID(PVID): 5
74.
75. Auto-negotiation supported : Yes
76. Auto-negotiation enabled : Yes
77. OperMau : speed(1000)/duplex(Full)
78.
79. Power port class : PSE
80. PSE power supported : Yes
81. PSE power enabled : Yes
82. PSE pairs control ability : No
83. Power pairs : Signal
84. Port power classification : Class 0
85.
86. <HP-1920-24G>
QOS Configuration
ShoreTel. Brilliantly simple business communications. Page 43 of 44
To verify QOS is properly configured on switch, please execute following command:
87. <HP-1920-24G>display qos trust interface GigabitEthernet 1/0/3
88. Interface: GigabitEthernet1/0/3
89. Port priority information
90. Port priority: 0
91. Port priority trust type: dscp
92. <HP-1920-24G>
HP Networking Technical Support
Web: http://h17007.www1.hp.com/us/en/networking/contact/#.VTaYTCFVhBc
Conclusion
HP MSR1000 Router Series and HP 1920/2920 Switches were successfully validated and
approved with ShoreTel Connect Cloud and Onsite.
World Headquarters +1 (800) 425-9385 Toll Free EMEA APAC
960 Stewart Drive +1 (408) 331-3300 Tel Inspired 8 Temasek Boulevard#41-03
Sunnyvale, CA 94085 +1 (408) 331-3333 Fax Easthampstead Road Suntec Tower 3
USA Bracknell, RG12 1YQ Singapore 038988
shoretel.com +44 (0) 1344 208800 Tel +65 6517 0800 Tel
Copyright © 2015 ShoreTel. All rights reserved. The ShoreTel logo and ShoreTel are registered trademarks of ShoreTel, Inc. in the United States and/or other countries. All other copyrights and
trademarks herein are the property of their respective owners. Specifications are subject to change without notice.
Additional Resources
ShoreTel Connect ONSITE System Administration Guide
ShoreTel Connect ONSITE Planning and Installation Guide
ShoreTel Connect ONSITE Client User Guide
Version Date Contributor Content
1.0 March 2016 J.Rodriguez Original App Note
ShoreTel. Brilliantly simple business communications.
ShoreTel, Inc. (NASDAQ: SHOR) is a leading provider of brilliantly simple IP phone systems and
unified communications solutions powering today’s always-on workforce. Its flexible
communications solutions for on-premises, cloud and hybrid environments eliminate complexity,
reduce costs and improve productivity.
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