Making Metrics Actionable: SharePoint 2013 Usage and
Adoption
Joel OlesonManaging Director of Salient6
@joeloleson
SharePoint Joel
• Recognized as #1 SharePoint Influencer 2012 in Forbes.com
• Voted Most Popular SharePoint Blog 2012 – SharePointJoel.com
• Global Epic Traveler - TravelingEpic.com – Building friendships in over 130 countries
Are Your Metrics Actionable?• Usage Reports don’t have to be boring…
– What will you do when X happens?
• What are you looking for when you look at your usage logs…– Adoption– Who is using it? What departments and offices/cities/regions/areas– Mobile Adoption– Browser Changes & Usage– Maturity – wouldn’t it be great to understand - How it’s being used?– Impact to your roadmap?– ROI and Business Value Planning– Something to share with the working groups, committees, or CXOs…
It’s Ultimately About Understanding Your Users
What do your
users really want
and need?
Consider the following• Fulfilment – if you want to see what path your users are
following through the site• Top documents, filetypes, sites, pages – while you may
get top sites in a site collection or top destinations on a portal
• How is the product being used? – many site collections, how many unique owners, and on and
on about details about file types used, and site template types used
• Enterprise rollups –– how IS search being used and what people are using it.
Agenda
• Browsers + OS - Standards and Support• Mobile Usage - OS, Devices• SharePoint 2010 vs. 2013 Browser + Mobile Support • SharePoint 2013 What’s New • Locations - Multilingual, Bandwidth, Global Usage • Popularity and Search• Resolution - Screen Size• Responsive Web Design
Browsers + OS
Top Browser Report
Operating Systems
The Browser Wars Continue
Mobile Usage
SPYam Access
Sales Today…Smart Phones + Tablet > PC
Mobile OS + Device
Mobile vs. Desktop Web Traffic
Top Mobile Platforms(ComScore)
Browser 2013 Supported 2010 Supported 2007 Supported
Internet Explorer 10 X X (Win 8) Limits
Internet Explorer 9 X X X (SP2 Compatibility Mode)
Internet Explorer 8 X X X (SP2)
Internet Explorer 7 - X X (SP1)
Internet Explorer 6 - - (publishing sites only) X (SP1)
Internet Explorer Mobile on WP 7.5+
X Limited requires config
Google Chrome (latest) X Limited *
Mozilla Firefox (latest) X Limited * Limited (SP2)
Apple Safari (latest) X Limited * Limited only Mac (SP2)
iOS Safari X Limited requires config -
Android 4 (latest) X - -
64 Bit IE Browsers – better than 2010, but I still recommend avoiding them they have problems with ActiveX, this goes for Windows 8 and Surface as well.
Avoid.Relies heavily on ActiveX Controls
which only work in IE 32bit
Avoid (Considered Tier 2)
SharePoint 2010 vs. 2013+ Mobile Support
SharePoint 2013 Device Support
Mobile Device OS OS Browser SmartPhone
Device Slate or Tablet
Device
Windows Windows Phone 7.5 or later versions
Internet Explorer Mobile
SupportSurface
Supported
iOS5.0 or later versions
Safari SupportiPad
Supported
Android4.0 or later versions
Android Support Verify
Locations, Departments, Languages
Departmental% of Visits
Sales HR Finance IT
Site Types & Service Offering
Sales Regions or Areas
Understanding Language and Location
Adoption
SharePoint 2013What’s New?
What’s New in SharePoint 2013Usage & Analytics
• Lots of New Excel-based Reports– Site and Search usage report (Excel)
• Catalogs and Popularity• Usage in Search Analytics• Search Driven Content Web Part Integration
for Showing What’s Popular (What’s Hot)• Item Usage Reports
Worse in 2013• No Browser Reports• No OS Reports• No Top Pages• Unique Visitors is daily count to create
monthly
Usage Details: ViewsSite Collection: Team Site
Search
Popularity and Search
Most Popular Items
Most Popular — Search Integration
Office365
RWD – Responsive Web Design• Responsive Web Design – Designing for Many Res
resolutions provides different content based on real estate
Starbucks.com
Take aways• SharePoint 2013 Usage Reports are worse.• Popularity and Usage in Search is for the better, but
practical fundamental traffic metrics are harder to get.
• You need to dig into the Usage Analytics database or analyze the IIS Logs
• Bots with free product will get you some basic answers on specific pages
• Many customers who care about creating action based reporting will get a third party product.
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