Alabama EBTQuick Reference Guide for VeriFone® Vx510 Terminal

1) Press Logon Clerk .

2) Enter clerk ID number (4 digit number)then press .

3) Enter clerk password (4 to 8 numbers)then press .

(ScreenflashesDialing ...Connected, Sending, Receiving.)

4) Press any key to begin transactions.

Settle/Clear Voucher Transaction

Log On Terminal

Manual Voucher Processing

1) Press Retailer Options .

2) Press for Logon / Logoff Clerk.

3) Press for Logoff Clerk.

Retailer Call Center 1-800-477-8604

Log Off Terminal

Retailer Options #1

1-Logon / Logoff Clerk

2-Reports

3-Shift Totals

4-Void Last Tran

5-Reprint Last Recpt

Back Main

Logon / Logoff Clerk

Current Clerk: XXXX

1-Logon Clerk

2-Logoff Clerk

Back Main

Fill in the form as follows: 1. Retailer prints the recipient’s EBT card number.2. Retailer prints the recipient/cardholder’s name.3. Retailer prints store name.4. Retailer prints store address.5. Retailer prints city, state, and zip code.6. Retailer checks reason for using manual voucher.7. Retailer prints the store’s seven-digit FNS authorization

number.8. Retailer prints the amount of the transaction. Retailer

cannot alter this amount after the authorization call.9. Retailer checks type of transaction.

10. Retailer calls for voucher authorization number.11. Retailer prints the voucher authorization number

here. This is the number received from the ARU or CallCenter.

12. Recipient signs here. Only authorized persons maysign the voucher.

13. Retailer (checker or front-end supervisor) signs themanual voucher.

14. Retailer prints the date of the transaction.15. Retailer gives copy of voucher to recipient.

The manual voucher must clear within 15 calendar days after the date of telephone authorization. If the retailer does not clear the manual voucher within 15 calendar days after receiving telephone authorization, the authorization number expires. The liability for the transaction will then rest with the retailer.

1) Press Retailer Options .

2) Press the purple button under the ()arrow to scroll down to Retailer Options#2.

3) Press for Voucher Clear.

4) Press for Food Stamp.

5) Enter Card Number then press .

6) Enter Voucher Number then press .

7) Enter Voucher Authorization Numberthen press .

8) Press for Purchase or for Return. If Return, terminal prompts for aSupervisor ID and password.

9) Enter Purchase Amount.(ScreenflashesDialing ...Connected, Sending, Receiving.)

Retailer Options #1

1-Logon / Logoff Clerk

2-Reports

3-Shift Totals

4-Void Last Tran

5-Reprint Last Recpt

Back Main

Retailer Options #2

1-Voucher Clear

2-Clerk Maintanance

3-Ret Receipt Copies

4-Terminal Config

Back Main

Voucher Clear

1-Food Stamp

Back Main

FS Voucher Clear

Enter Card Number

---------------

Back Main

FS Voucher Clear

Voucher #

---------------

Back Main

FS Voucher Clear

Voucher #

---------------

Auth #:------

Back Main

FS Voucher Clear

Voucher Type

1-Purchase

2-Return

Back Main

FS Voucher Clear

Type: Purchase

Enter Amount

$----

.--

Back Main State and Local Solutions goEBT-AL-1214

OFFLINE FOOD BENEFIT VOUCHER

Federal regulations prohibit representation of this voucher by retailer if voice authorization is denied.

In signing this voucher, I believe the food benefitsare available for the full amount of this transaction.

Fri 01/03/14 12:00am

- TERMINAL LOGGED OUT -

Logon Clerk F3

Retailer Options F4

Logon Clerk

Clerk ID: _ _ _ _

Back Main

Logon Clerk

Clerk ID: XXXX

Back Main

Password:_ _ _ _ _ _ _ _

Logon Clerk

APPROVED

Clerk XXXX Logged On

Keep retailer receipt

for records

<<Press Any Key>>

Fri 01/03/14 12:00am

SWIPE CARD to Begin.

Manual Entry F3

Retailer Options F4

1QZ.

2ABC

Fri 01/03/14 12:00am

SWIPE CARD to Begin.

Manual Entry F3

Retailer Options F4

1QZ.

1QZ.

1QZ. 2ABC

SNAP Benefit Purchase1) Swipe EBT card or press Manual

Entry to manually enter card number.

Note: The card must be present for manual entry.

2) Press to select Food Stamp Purchase.

3) Enter purchase amount and press .

4) Customer enters PIN on the PINpad and presses .

5) Approved Transaction. Dispense goods. Give the receipt to customer.

Reprint Last Receipt1) Press Retailer Options .

2) Press to select Reprint Last Receipt.

Select Transaction

1-Foodstamp Purchase

2-Foodstamp Return

3-Balance Inquiry

Main

SCAN OR ENTER ITEM #

Qty TotlSubtotal: 0.00

Food Stamp Purchase

APPROVED

DISPENSE GOODS

Give receipt to

CUSTOMER.

<<Press Any Key>>

Food Stamp Purchase

Enter Amount

$----

.--

Main

Retailer Options #1

1-Logon / Logoff Clerk

2-Reports

3-Shift Totals

4-Void Last Tran

5-Reprint Last Recpt

Back Main

Select Transaction

1-Foodstamp Purchase

2-Foodstamp Return

3-Balance Inquiry

Main

Food Stamp Return

* OVERRIDE REQUIRED

Suprv ID:XXXX

Password: --------

Main

Food Stamp Return

Enter Amount

$----

.--

Main

Food Stamp Return

* OVERRIDE REQUIRED

Suprv ID:----

Main

Food Stamp Return

$ XX.XX

Waiting for Customer

to ENTER PIN ...

Main

Food Stamp Return

APPROVED

ACCEPT GOODS

Give receipt to

CUSTOMER.

<<Press Any Key>>

SNAP Benefit Return1) Swipe EBT card or press Manual

Entry to manually enter card number.

2) Press to select Food Stamp Return.

3) Enter supervisor ID and press .

4) Enter supervisor password and press .

5) Enter return amount and press .

6) Customer enters PIN and presses . (ScreenflashesDialing ...Connected, Sending,

Receiving.)

7) Approved Transaction. Give the receipt to customer. Accept returned items.

SuppliesThe VeriFone Vx510 can use either of the following types of single ply thermal-sensitive replacement paper:• CRM0039 - High grade thermal paper, 2 1/4 inch (57 mm), or• CRM0027 - Medium grade thermal paper, 2 1/4 inch

Void Last Transaction1) Press Retailer Options.

2) Press for Void Last Tran.

3) Press for Yes and proceed to the next screen or press for No to return to previous menu.

4) Enter supervisor ID and press .

5) Enter supervisor password and press .

6) Enter card number or swipe card from last transaction.

(ScreenflashesDialing ...Connected, Sending, Receiving.)

7) Approved Transaction. Give the receipt to customer.

Retailer Options #1

1-Logon / Logoff Clerk

2-Reports

3-Shift Totals

4-Void Last Tran

5-Reprint Last Recpt

Back Main

Last Tran:

(Type of Transaction)

$ XX.XX

Void Tran?

Back Main

1-Yes

2-No

Void Last Tran

* OVERRIDE REQUIRED

Suprv ID:----

Back Main

Void Last Tran

* OVERRIDE REQUIRED

Suprv ID:XXXX

Password:--------

Back Main

Void Last Tran

Swipe ot type card

number from last

transaction.

Back Main

Void Last Tran

APPROVED

Void Successful

Give receipt to

CUSTOMER.

<<Press Any Key>>

Fri 01/03/14 12:00am

SWIPE CARD to Begin.

Manual Entry F3

Retailer Options F4

Fri 01/03/14 12:00am

SWIPE CARD to Begin.

Manual Entry F3

Retailer Options F4

Fri 01/03/14 12:00am

SWIPE CARD to Begin.

Manual Entry F3

Retailer Options F4

Fri 01/03/14 12:00am

SWIPE CARD to Begin.

Manual Entry F3

Retailer Options F4

1QZ.

5JKL

2ABC

1QZ.

2ABC

4GHI