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Page 1: Service Design in Government

London Oslo Rotterdam São Paulowww.liveworkstudio.com

organisational challenge

Service design & theMay 2014

PRESENTATION

Service Design in Government

7 April 2023Livework © 2013

Page 2: Service Design in Government

2Livework © 2013

GOVERNMENT ORGANISATIONS

SERVICE DESIGN CONTEXT

THE WORLD OF THE CITIZEN

SERVICE

Page 3: Service Design in Government

3Livework © 2013

GOVERNMENT ORGANISATIONS

SERVICE DESIGN CONTEXT

THE WORLD OF THE CITIZEN

SERVICE

LIFECYCLE EXPERIENCE

RELATIONSHIPS

Page 4: Service Design in Government

London Oslo Rotterdam São Paulowww.liveworkstudio.com

Understand

SERVICE DESIGN?

7 April 2023Livework © 2013

service users

Page 5: Service Design in Government

London Oslo Rotterdam São Paulowww.liveworkstudio.com

Understand

SERVICE DESIGN?

7 April 2023Livework © 2013

user experiences

Page 6: Service Design in Government

London Oslo Rotterdam São Paulowww.liveworkstudio.com

Understand

SERVICE DESIGN?

7 April 2023Livework © 2013

journeys

Page 7: Service Design in Government

London Oslo Rotterdam São Paulowww.liveworkstudio.com

Understand

SERVICE DESIGN?

7 April 2023Livework © 2013

interactions

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8Livework © 2013

GOVERNMENT ORGANISATIONS

SERVICE DESIGN CONTEXT

THE WORLD OF THE CITIZEN

SERVICE

LIFECYCLE EXPERIENCE

RELATIONSHIPS

Page 9: Service Design in Government

9Livework © 2013

GOVERNMENT ORGANISATIONS

SERVICE DESIGN CONTEXT

THE WORLD OF THE CITIZEN

SERVICE

EXPERIENCES INTERACTIONS

Page 10: Service Design in Government

London Oslo Rotterdam São Paulowww.liveworkstudio.com

Imagine new

SERVICE DESIGN?

7 April 2023Livework © 2013

experiences

Page 11: Service Design in Government

London Oslo Rotterdam São Paulowww.liveworkstudio.com

Imagine new

SERVICE DESIGN?

7 April 2023Livework © 2013

interactions

Page 12: Service Design in Government

London Oslo Rotterdam São Paulowww.liveworkstudio.com

Imagine new

SERVICE DESIGN?

7 April 2023Livework © 2013

service systems

Page 13: Service Design in Government

London Oslo Rotterdam São Paulowww.liveworkstudio.com

Test new

SERVICE DESIGN?

7 April 2023Livework © 2013

experiences

Page 14: Service Design in Government

London Oslo Rotterdam São Paulowww.liveworkstudio.com

Test new

SERVICE DESIGN?

7 April 2023Livework © 2013

interactions

Page 15: Service Design in Government

London Oslo Rotterdam São Paulowww.liveworkstudio.com

Test new

SERVICE DESIGN?

7 April 2023Livework © 2013

systems

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GOVERNMENT ORGANISATIONS

SERVICE DESIGN CONTEXT

THE WORLD OF THE CITIZEN

SERVICE

JOURNEYS INTERFACES

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17Livework © 2013

GOVERNMENT ORGANISATIONS

SERVICE DESIGN CONTEXT

THE WORLD OF THE CITIZEN

SERVICE

SYSTEMS PEOPLE

POLICY PROCESS PROCEDURESPRACTICE PRINCIPLES

Page 18: Service Design in Government

London Oslo Rotterdam São Paulowww.liveworkstudio.com

Understand

GOVERNMENT ORGANISATIONS

7 April 2023Livework © 2013

the organisation

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London Oslo Rotterdam São Paulowww.liveworkstudio.com

Build strong

GOVERNMENT ORGANISATIONS

7 April 2023Livework © 2013

principles

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London Oslo Rotterdam São Paulowww.liveworkstudio.com

Help organisations

GOVERNMENT ORGANISATIONS

7 April 2023Livework © 2013

align process with citizens

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London Oslo Rotterdam São Paulowww.liveworkstudio.com

Engage people

GOVERNMENT ORGANISATIONS

7 April 2023Livework © 2013

in future service vision

Page 22: Service Design in Government

London Oslo Rotterdam São Paulowww.liveworkstudio.com

Work with

GOVERNMENT ORGANISATIONS

7 April 2023Livework © 2013

day-to-day practice

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London Oslo Rotterdam São Paulowww.liveworkstudio.com

Navigate policy

GOVERNMENT ORGANISATIONS

7 April 2023Livework © 2013

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London Oslo Rotterdam São Paulowww.liveworkstudio.com

Connect

GOVERNMENT ORGANISATIONS

7 April 2023Livework © 2013

Digital to IT

Page 25: Service Design in Government

London Oslo Rotterdam São Paulowww.liveworkstudio.com 7. apríla 2023

CONTACT

www.liveworkstudio.com

Ben Reason

Livework © 2013

[email protected]

07989524789