WHO IS SENTIS?Sentis is a global business dedicated to creating sustainable organisational change in the world around us. Our mission at Sentis is to assist individuals and organisations change their lives for the better and we do this through the application of psychology to safety, leadership and well-being in the workplace.

Sentis is an organisation that is genuinely passionate about people, safety and well-being. With our team of psychologists, NeurosafetyTM and organisational culture professionals, we pride ourselves on enhancing safety, cultural and leadership performance within the mining, resources, construction and utilities sectors.

The word Sentis originates from the Latin words Securus Mens Mentis which means safe mind. The human mind is our focus and we believe the mind is an individual’s most important safety and performance tool.

What we do

At Sentis, we understand the psychology behind what drives attitudinal and behavioural change at both the individual and organisational level. We use this knowledge to push the boundaries of conventional approaches to safety and employee well-being to create lasting and impactful solutions that transform cultures and enhance organisational performance.

Our range of services includes:

§ Assessments

§ Training

§ Coaching

§ Specialist Services

Sentis will actively engage with you so that we can get to know you and your people, your organisation, your goals, and your challenges. Our services and solutions target a range of organisational issues, and drawing on our global cross-industry professional and psychological skills, we will develop a unique solution for you that will achieve positive change specific to your business.

Our solutions include the services of a highly experienced research team who are dedicated to assessing your well-being and safety culture before, during and after solution implementation, thus allowing you to track the impact of our services against your organisation's outcomes.

It doesn’t matter where you are in the world, we’ll get there and we’ll partner with you to enhance the safety and success of your workforce through genuine empowerment and increased internal motivation of your leaders and workforce.

Up to 96% of incidents are a result of the choices that people make…

Are you willing to challenge traditional thinking about safety leadership and move beyond a simple focus on behaviour to establish a culture of safe choices? Fo

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We have worked with the following companies:

Agnew Gold Mine

Aker Solutions

Aker Solutions - Boddington Gold Mine Expansion Project

Alliance

Anglo American Capcoal

Anglo American Moranbah North

Barrick - Kanowna

Bechtel Australia

BHP Billiton Aluminium South Africa

BHP Billiton Energy Coal South Africa

BHP Billiton Illawarra Coal - Dendrobium Coal Preparation Plant

BHP Billiton Mt Arthur Coal

BHP Billiton New Mexico Coal

BHP Billiton Olympic Dam

BHP Billiton Worsley Alumina (including Efficiency & Growth Expansion Project)

BHP Billiton Aluminium Mozambique

BHP Billiton Iron Ore

BMA Norwich Park

Boeing Australia

Centralines

Consolidated Minerals

Duane Arnold Energy Center

Dyno Nobel Asia Pacific & Americas

Energex

Ergon Energy

Exxon Mobil

Fiji Electricity Authority

Finning Canada For

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GE Oil & Gas

Genesis Energy

Gladstone Power Station (NRG)

Goldfields International Services

JV Driver Projects

Marine Harvest

Meridian Energy

Maryborough Sugar Factory

Orrcon Steel

Power and Water Corporation

Queensland Mine Rescue Services

Queensland Nitrates

Queensland Rail

Rio Tinto Alcan - Boyne Smelter

Rio Tinto Alcan - Bell Bay

Rio Tinto Alcan - Tomago

Rio Tinto Iron Ore - Paraburdoo

Rio Tinto Alcan - New Zealand Aluminium Smelter

Sedgman - Coal and Metals

Sibelco

Skorpion Zinc

SPARQ

Stanwell Corporation

St Ives Gold Mining Company

Teekay Marine Services

Troy Construction

UGL

Ulan + Alliance

WDS - Delco and Divcon

Wesfarmers Curragh

Willbros Construction Services

Our clients are located across the globe: Australia, USA, Canada, New Zealand, Indonesia, Ireland, Fiji, Norway, France, UK, Sweden, Netherlands, Mozambique, Namibia and South Africa.We can come to every corner of the globe whether on a rig in the middle of the ocean, at an underground mine in a remote part of Africa, or around the corner in your office in the city centre. If you prefer, we can also provide our services remotely using a range of interactive technologies.

Contemplation: The person acknowledges that there is a problem with their current behaviour or practices, however they are not ready or are uncertain that they want to change. Creating an argument for change and providing motivation will assist them to Preparation.

Preparation: A person has made the commitment to change and is taking the necessary steps to prepare themselves for action and to support the change in the long term.

Action: This is where the change is put into place. An individual starts to think and behave differently. An individual passes into the Maintenance stage through the ongoing application of these new attitudes and behaviours.

The Stages of Change Model1 provides an explanation of change at an individual level. The Model identifies the predictable and necessary stages that each individual will progress through in order to achieve sustainable attitudinal and behavioural change.

Pre-contemplation: A person does not see a reason to change. To initiate the change process and drive individuals to Contemplation, the individual’s thinking must be challenged by providing a motivation to think and act differently.

THE CHANGE PROCESSImplementing a safety, well-being or leadership cultural change process necessitates an understanding of the psychology behind the change process.

Maintenance: A person shows a continued commitment to sustaining the new behaviour (and not falling back into old habits). The change has progressed from the cognitive to the practical, and new ways of operating are the norm.

Sentis’ approach to cultural change parallels this process, tailoring the implementation of a change process around a number of phases designed to motivate and guide individuals, and ultimately a business through these stages with the goal of developing a culture that values safety and well-being. This process is represented by the three phase ZIP flow model.

Pre-contemplation

Contemplation

Preparation

Action

Maintenance

1Prochaska & DiClemente (1987)

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Organisation

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Preparation

§ Engagement and education sessions

§ Pre-shift and close out process

§ Refresher sessions

§ Leadership engagement sessions

§ Leadership coaching

§ Peer Coaching Process

§ ZIP Coach Process

§ Integration of ZIP Framework into

business systems and tools

Implementation

Maintenance

Pre Contemplation ContemplationPreparation

ActionMaintenance

Secondly, Sentis works with you to prepare your organisation for change, using activities such as assessing impacted groups, establishing sponsor roadmaps and steering committees, and developing a communication plan as well as a plan to counteract resistance.

PHASE 2: IMPLEMENTATION

Managing Change

The change process begins for the workforce using a layered approach targeting three areas: Individual, Leaders and Organisation. Activities could include:

§ ZIP Training for Leaders and Teams (and ZIP Coaches)

§ Individual coaching for senior leaders and group coaching for front line leaders

§ Implementing strategies and plans created in the ZIP Preparation Phase

§ Ongoing data collection and regular progress reporting and meetings

PHASE 3: MAINTENANCE

Reinforcing Change

The final phase involves measuring, supporting and sustaining the changes made, while better preparing the business to respond to opportunities to drive further change and improvement. Actions could include:

§ Monthly, quarterly and/or half yearly consultation services

§ Refresher programs and quarterly campaigns

§ Ongoing coaching for Leaders and ZIP Coaches

§ Ongoing assessment and feedback, including post implementation evaluation

PHASE 1: PREPARATION

Preparing for Change

This phase identifies the “what” and the “how” of the change process.

Firstly, Sentis seeks to develop a genuine understanding of your business and the nature of your current safety culture – to tailor the way we work to suit your business, your needs and your goals. Activities could include:

§ Quantitative and qualitative scoping that provides a baseline against which cultural change can be assessed

§ Identifying and prioritising the most important opportunities to achieve quick wins

§ Undertaking a pilot program to test the suitability of the proposed approach

The Three Phase

ZIP Flow Model

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.REDUCE WORKPLACE INCIDENTS & IMPROVE SAFETY ATTITUDES

ZIP Well-being

From an organisational perspective, the goal of ZIP Well-being is to strengthen productivity, engagement, resiliency, teamwork, and efficacy in the workplace, as well as reduce absenteeism, improve retention and increase openness to change.

It is well known that the leadership of an organisation directly impacts on the well-being culture and performance of a business. Therefore, the leadership component of ZIP Well-being will provide your leaders with:

§ the opportunity to reflect on their own well-being attitude and choices, and how this impacts the people they lead;

§ a foundation in the neuroscience of leadership;

§ a framework to directly influence the psychology and attitudes of the people they lead; and

§ information and tools to assist leaders to encourage their team members to make better well-being choices.

At an individual level, outcomes we have seen in participants in the ZIP Well-being process include:

§ Reduced stress and increased resilience

§ Increased conviction to take on challenges and deal with change

§ Improved health

§ Improved organisational commitment

§ Enhanced confidence and self-esteem

§ Increased job satisfaction

§ A healthier family and community

ZIP Coach

An important element of any culture change initiative driven by an external organisation is the transition phase whereby the client becomes an independent driver of the process. This is where the ZIP Coach process comes in, either during or at the completion of the ZIP Safety or ZIP Well-being training programs.

The goal of ZIP Coach is to ensure that the necessary expertise has been developed within your organisation to ensure further gains and a strengthening of culture is driven internally.

You choose the key individuals within your organisation who have the scope and authority to facilitate change when needed. These individuals become your internal ZIP Coaches and will assist in achieving long-term goals across the safety culture of your organisation.

Each ZIP Coach receives advanced training in high level influencing and coaching skills and is provided with ongoing support through coaching by Sentis coaches.

ZIP Support Materials

A range of support materials is available to enhance the learning and retention of core information provided in the ZIP training. These include workbooks, focus statements, coaching diaries, factsheets, posters and other visual aids.

ZIP Safety

ZIP Safety is not a program in “what” is safe, nor is it instructions on “how” to follow procedures. What keeps a person safe most of the time is their skills, knowledge and attitudes towards safety. ZIP Safety focuses on the link between safety attitudes and safety performance.

ZIP Safety applies a framework for enhancing your organisation’s safety systems using the latest neuroscience developments with the goal of:

§ increasing the level and quality of individual employee engagement with safety tools and practices, and reinforcing effective attitudes and personal responsibility for safety;

§ supporting leaders to directly improve safety performance in their team and enhancing the culture of leadership within your organisation;

§ creating and maintaining a cultural framework that supports ongoing improvement in safety and performance.

Our research shows that clients who have integrated ZIP into their safety programs have achieved positive results across a number of important safety outcomes.

The outcome is a reduction in incident and injury rates and the associated costs incurred when someone is injured in the workplace. This is often accompanied by a positive shift in employee safety attitudes and the safety culture of the organisation. ZIP has also demonstrated positive well-being outcomes for a number of clients, in terms of improving stress levels and psychological health reported by employees. Fo

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The Zero Incident Process (ZIP) is a psychologically based process for achieving long-term sustainable individual and organisational change in the culture and performance of a business in relation to safety and well-being.

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the safety Culture survey

Psychological forces within an organisation can influence the beliefs, attitudes and behaviour of employees, and the complex interplay of individuals, teams and departments can determine the extent to which an organisation realises its safety performance goals. Sentis offers a Safety Culture Survey that is designed to assess shared perceptions of safety-relevant factors in operation within organisations. Following analysis of the data, organisations are provided with a tailored report and feedback presentation to guide strategic planning and the development of specific interventions.

site scoping Process

The Site Scoping Process is a multi-faceted process designed to thoroughly assess a site across a number of elements, including Practices, Environment, Leadership and Person factors. The Scoping Process involves comprehensive time on site, firstly, to observe and collect data against a range of activities including site meetings, risk assessment processes, inductions and training activities, and secondly, to interact with and collect data from a number of key site personnel. The resulting Assessment Report incorporates information and ratings from the Site Scoping Process with the data obtained from the Safety Culture Survey. This report will comprise a detailed explanation of the current safety climate, strengths and development opportunities for the site, as well as recommendations for both short and long-term improvements.

the ZeROscale-safety

The ZEROScale-Safety (ZS-S) is an assessment tool utilised as part of the ZIP Safety process for the purposes of individual personal development. It measures individual’s personal beliefs regarding safety – specifically across five core safety attitudes: Safety Control, Risk Awareness,

Operating Attitude, Stress Management and Professional Orientation. The results of the ZS-S provide insights into individuals’ thinking patterns regarding safety and whether these attitudes, which drive particular behaviours, either help or hinder their ability to stay safe.

the ZeROscale-Well-being

Similarly to the ZS-S, the ZEROScale-Well-being (ZS-W) is an assessment tool used within the ZIP Well-being process for individual personal development. The ZS-W assesses a core set of well-being attitudes that have been linked to important health, safety and well-being outcomes for individuals and organisations. These well-being attitudes consist of Brain Tools (Well-being Locus of Control and Directed Attention), Risk Awareness, Operating Attitude, Stress Management and Professional Orientation.

360º Feedback and assessment

360º assessments are feedback tools designed to obtain the perspectives of key stakeholders around an individual. Typically, they include ratings from an individual’s manager, peers and subordinates as well as a self-rating. 360º assessments are designed to increase levels of self-awareness and reflection and can prompt positive behaviour change, particularly when the process is facilitated effectively with professional and challenging feedback sessions.

Customised surveys

Sentis can create tailored surveys designed to gather information specific to client and/or site requirements. Sentis partners with clients in a consultative manner to discuss survey and reporting requirements and will create a customised survey, support the data collection process and create a targeted and comprehensive Assessment Report.

The research and assessments team at Sentis includes registered psychologists, data analysts and business leaders who offer a depth of experience in research and analysis. This experience allows us to offer both standard and tailored assessment tools to suit a client’s particular needs. We work closely with our clients to develop a genuine understanding of their organisational context so as to provide a research solution that is both practical and meaningful.

We offer a range of assessments that target the individual, leader and organisational level, as outlined below.

safety leadership survey

Leadership is a key predictor of safety in the workplace. The Sentis Safety Leadership Survey has been designed to measure the safety-relevant behaviours of leaders that may influence an organisation’s safety culture and the behaviours and attitudes of employees. This short 20-minute survey measures perceptions of safety behaviour and attitudes of frontline leaders across eight distinct safety leadership dimensions. Fo

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Any coaching process is most effective when tailored to the needs of the individual and the organisation. Accordingly, our approach targets the different needs of senior and executive leaders, through to middle management and front line leaders. Coaching is provided in either individual or group settings, and we also offer adaptive solutions such as site-based or remote coaching to give you greater flexibility.

Our coaches, the majority of whom have a background or registration in psychology, have significant experience in motivating and supporting individuals inside of change initiatives across a broad range of settings. This expertise provides an effective foundation for guiding and supporting your leaders and teams through the individual and organisational change process. Furthermore, our evidence-based approach in the coaching process will assist your people to develop greater skills in managing the challenges they face in their roles, whether they be related to safety, organisational change, or individual and team performance.

The basis of all our training events is the application of psychology and neuroscience to improving work-based results. With a strong focus on engaging participants in the change process, we offer the knowledge and skills to achieve the safety and well-being goals of the individual and the organisation.

We offer training programs for all levels of your organisation, including:

§ Safety programs for teams, supervisors and senior leaders (including our Zero Incident Process (ZIP) programs)

§ Well-being programs for teams and leaders

§ Organisational Coach development and training

§ Project Health Safety Environment Community (HSEC) Inductions for Supervisors

§ Project Workforce HSEC Inductions

Sentis can also work with you to build customised training events to align with your specific organisational objectives. Our facilitators are experienced in working across all levels of an organisation across a range of industries and cultures, having delivered training to more than 50,000 people within mining, resources, construction and utilities organisations. Furthermore, as our facilitators predominantly have psychology backgrounds, they are experts in both the delivery of training and the facilitation of processes that achieve individual and organisational change. c

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performance, or practical skills-based coaching with a short or long-term focus dependent on the stated goals and desired outcomes of the individual and the organisation.

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Training forms a significant component of our approach in assisting organisations to achieve their safety, well-being and leadership goals.

We aim to deliver unique solutions customised to your unique challenges and opportunities. We are also proud to announce the expansion of our advisory team to include translation and bilingual services encompassing English, French, Spanish, Portuguese and German.

Commencing in 2011, Sentis is proud to announce a significant expansion in its advisory team. We now offer holistic performance and cultural support for your organisation through our global team of advisors.

Whether it is a teamwork, safety, cultural, employee attraction, retention, or organisational development challenge, Sentis is happy to provide you with an end-to-end solution.

SpecialiSt SeRViceSThrough the effective application of psychology and neuroscience to specific organisational and safety challenges, our Specialist Services rely on a one-to-one consultative approach to develop tailored solutions to assist your organisation resolve or manage these challenges more effectively. We support ongoing adaptation and transition in response to such challenges.

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