Secrets of Virtual

LeadershipSari Stenfors, PhDRadical Inclusion

sari@radical-inclusion.com

21st Century

Organizations

Work patternsOrganizational structures

Organic Work Patterns• Virtual workers• Project orientation vs. organization orientation• Difference between work and play is not clear• Information comes from a variety of sources in

a variety of forms• Multitasking

Fuzzy Organizations• Stakeholders (not employees) define the

organization• Variable hierarchies and structures• Networks (organization’s own and individuals’

personal)• Dispersed workers, information, structures• Global multicultural teams• Transparency

Web2.0 Economics• Resource is not always a cost: user-led innovation,

crowdsourcing (Apple)• New business models: revenue(Google), use

(iPhone)• One product is enough for everybody• Complete markets (Amazon)• Transparency (Price comparison, Yelp)• Einsteinian physics• Pareto statistics

Management

Leadership

Virtual Is Different

Virtual Leader Creates

Structures

Virtual Leader’s Check-listAre there spaces/structures/processes for:Motivation- Common goals, individual expectations and self-worthBelief- Hero stories, role models, common experiencesUse of all resources- Take advantage of physical and virtual networksMultilevel physical and virtual collaboration patterns- Different types of communication at different times and channelsMultiple perspectives- Multiple sources and multicultural viewsSafe argumentation and feedback- Innovation from questioning and curiosity Prototyping- Learn and try again

Co-writing, Discussions, Prototyping

File Storage and Resource Library

Coordination, Project Management and

Scheduling

Client Center

Kitchen

Radical Inclusion Office

Asynchronous and

Synchronous Meetings

Vision,Gardening

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