#scrm11
SCRM11
Tweets from SCRM11
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Event Participants
Following needn't be something you only do to people. follow documents, follow campaigns, follow work. #scrm11
06-May-11 13:36 | alsibley
I wonder when SFDC will extend Chatter to following customers by integrating fully with Jigsaw...? #scrm11
06-May-11 13:36 | TheIanHendry
salesforce has a facebook like app within it for the internal org's use - can follow colleagues, docs, oppos,campaigns in newsfeed #scrm11
06-May-11 13:35 | richardbagnall
Chatter - Lotus Notes with pictures. Discuss :) #scrm11
06-May-11 13:35 | chrisabutler
@ericstahl talking us through Salesforce.com 's Facebook-like functionality. #scrm11
06-May-11 13:34 | jangles
Cool, taking a look at the corporate social CRM from @salesforce There's so much information about individualsout there! #scrm11
06-May-11 13:34 | SocialMediaLond
RT @CatrionaTweets: #scrm11 Meant to say: we're hiring business developers in the UK. Get in touch if u rsmart, social media savvy & love consultative selling
06-May-11 13:33 | MiChmski
Now starting "How to Grow Your Internal Corporate Network to Leverage Collective Knowledge and Experience"with @salesforce #scrm11
06-May-11 13:32 | SocialMediaLond
@ericstahl and @xormazabal Salesforce - Social CRM and private social networks #SCRM11
06-May-11 13:31 | timsgreenhalgh
RT @chrisabutler: Eric Stahl presenting with an iPad and an overhead projector. Bizarre juxtaposition ofcenturies :) #scrm11
06-May-11 13:31 | aden_76
#scrm11 internal social networking, bringing Facebook metaphor into the work place
06-May-11 13:31 | Finlaymure
RT @Bethgranter: What @joodoo9 is talking about now is really how tags use folksonomy and categories usetaxonomy #scrm11
06-May-11 13:30 | richardbagnall
Next up: @ericstahl and @xormazabal of Salesforce.com on the internal part of social networking #scrm11
06-May-11 13:29 | jangles
Eric Stahl presenting with an iPad and an overhead projector. Bizarre juxtaposition of centuries :) #scrm11
06-May-11 13:29 | chrisabutler
RT @pointer5005: Integrating new forms of social interaction with legacy systems and processes is a headache#scrm11 good topic to talk...
06-May-11 13:29 | sunrightnow
RT @timsgreenhalgh: @chrisabutler Provoke away, Chris - only way we'll get anywhere practical! If socialmedia becomes a channell, we're stuffed! ;) #scrm11
06-May-11 13:29 | netskyf
@chrisabutler Provoke away, Chris - only way we'll get anywhere practical! If social media becomes a channell,we're stuffed! ;) #scrm11
06-May-11 13:28 | timsgreenhalgh
Running out of the lemon sweets in Row F, prepared to broker a deal in exchange for the green ones. #scrm11
06-May-11 13:28 | ADKRobertson
What @joodoo9 is talking about now is really how tags use folksonomy and categories use taxonomy #scrm11
06-May-11 13:27 | Bethgranter
Integrating new forms of social interaction with legacy systems and processes is a headache #scrm11 good topicto talk with #clearvale
06-May-11 13:26 | pointer5005
#scrm11 Meant to say: we're hiring business developers in the UK. Get in touch if u r smart, social media savvy &love consultative selling
06-May-11 13:26 | CatrionaTweets
@aden_76 lol detected the good lead ;) #scrm11
06-May-11 13:25 | netskyf
Interesting methods from @jodoo9 & Brandwatch re social CRM - thanks for informative talk - hope to be able tosee slides on web? #scrm11
06-May-11 13:25 | nessclick
@timsgreenhalgh couldn't agree more. I was trying to be a little provocative :) #scrm11
06-May-11 13:25 | chrisabutler
Think the Salesforce guys are thinking about snapping up Brandwatch and @joodoo9...or borrowing his naughtygoogle tricks ;) #scrm11
06-May-11 13:25 | aden_76
Interesting article on mapping customer/social media data: http://on.mash.to/m5Gd8o #scrm11
06-May-11 13:24 | oursocialtimes
Listening to Brandwatch at #SCRM11 and thinking to myself 'you asked for detail and you got it so don'tcomplain!'
06-May-11 13:24 | b1an
@chrisabutler It's the whole idea of "channel", Chris. Channel = silo. Too compressed to inform strategic thinkingabout Social CRM #SCRM11
06-May-11 13:23 | timsgreenhalgh
@timrabjohns Thank you!! :-) #scrm11
06-May-11 13:23 | CatrionaTweets
RT @richardbagnall: Luke @lbrynleyjones is doing a fabulous job manually updating #scrm11 tweets to the bigscreens. Who needs automation? ;-)
06-May-11 13:23 | jangles
Luke @lbrynleyjones is doing a fabulous job manually updating #scrm11 tweets to the big screens. Who needsautomation? ;-)
06-May-11 13:22 | richardbagnall
RT @alsibley: Nobody cares about your products, people care about their problems #scrm11
06-May-11 13:22 | SarangaB
RT @alsibley: Brandwatch MD Giles Palmer throws down the presentation gauntlet and breaks out the laserpointer. #scrm11
06-May-11 13:21 | domsoar
@Ben_Farkas Thanks ;-) #SCRM11
06-May-11 13:20 | CatrionaTweets
RT @Bethgranter: Some good realistic understanding of data and stats from @joodoo9 refuting some previouslymentioned #scrm11
06-May-11 13:20 | geeteemagee
RT @Bethgranter: Go @joodoo9 ! I am a massive fan of @brandwatch definitely the best-looking platform andawesome data crunching #scrm11
06-May-11 13:20 | audeokdoki67
RT @the_networks: Chris Butler: RT @Finlaymure: #scrm11 social CRM creates opportunities for SME get itright and chall... http://bit.ly/kIfSTl #socialCRM
06-May-11 13:20 | channel_tweet
RT @Bethgranter: Go @joodoo9 ! I am a massive fan of @brandwatch definitely the best-looking platform andawesome data crunching #scrm11
06-May-11 13:20 | geeteemagee
Chris Butler: RT @Finlaymure: #scrm11 social CRM creates opportunities for SME get it right and chall...http://bit.ly/kIfSTl #socialCRM
06-May-11 13:19 | the_networks
just wanted to say great preso from catriona oldershaw from synthesio - quality slides & good case studies#scrm11 @catrionatweets
06-May-11 13:19 | timrabjohns
Thanks :) RT @bethgranter: (...) I am a massive fan of @brandwatch definitely the best-looking platform andawesome data crunching #scrm11
06-May-11 13:18 | juliusdietz
RT @timsgreenhalgh Detailed, case study based offering from @catrionatweets @Synthesio #SCRM11Excellent stats. Deck will be worth dwnldng
06-May-11 13:18 | Ben_Farkas
RT @Liberatelloyd: RT @OurSocialTimes: Accor Hotels saw 55% positive sentiment increase + 11% increase inonline bookings in 1 year w/ @Synthesio #scrm11
06-May-11 13:17 | Synthesio
Some good realistic understanding of data and stats from @joodoo9 refuting some previously mentioned#scrm11
06-May-11 13:17 | Bethgranter
RT @Bethgranter: Go @joodoo9 ! I am a massive fan of @brandwatch definitely the best-looking platform andawesome data crunching #scrm11
06-May-11 13:17 | brandwatch
RT @Finlaymure: #scrm11 social CRM creates opportunities for SME get it right and challenge the big boys
06-May-11 13:17 | chrisabutler
RT @podenterprises: #scrm11 Checkout the Webank case study on the Broadvision stand. #clearvale veryinteresting.
06-May-11 13:17 | manud
#scrm11 social CRM creates opportunities for SME get it right and challenge the big boys
06-May-11 13:15 | Finlaymure
RT @OurSocialTimes: Accor Hotels saw 55% positive sentiment increase + 11% increase in online bookings in 1year w/ @Synthesio #scrm11
06-May-11 13:15 | Liberatelloyd
RT @Bethgranter: Go @joodoo9 ! I am a massive fan of @brandwatch definitely the best-looking platform andawesome data crunching #scrm11
06-May-11 13:14 | HannahGodfrey1
RT @OurSocialTimes: Accor Hotels saw 55% positive sentiment increase + 11% increase in online bookings in 1year w/ @Synthesio #scrm11
06-May-11 13:13 | Ben_Farkas
RT @TheIanHendry: @bethgranter But are those the folks formerly known as Friends or Likers? ;-) #scrm11
06-May-11 13:11 | avllonch
Google alerts finds less than 5% of the social media mentions that Metrica's social media monitoring affiliate coBrandwatch does #scrm11
06-May-11 13:11 | richardbagnall
Giles from Brandwatch 'Google alerts are a bit dangerous' :) I'm intrigued #scrm11
06-May-11 13:11 | chrisabutler
Really enjoying all the #scrm11 tweets today. Keep them coming; some great insights.
06-May-11 13:10 | thisisnumero
RT @alsibley: Brandwatch MD Giles Palmer throws down the presentation gauntlet and breaks out the laserpointer. #scrm11
06-May-11 13:09 | martinsteers
@bethgranter But are those the folks formerly known as Friends or Likers? ;-) #scrm11
06-May-11 13:09 | TheIanHendry
Refreshing honesty from @joodoo9 re his preso: "First time doing this one, I'm not as slick as I should be"#scrm11
06-May-11 13:08 | jangles
Brandwatch MD Giles Palmer throws down the presentation gauntlet and breaks out the laser pointer. #scrm11
06-May-11 13:08 | alsibley
@TheIanHendry Nope, Facebook itself calls them Followers now (was in their most recent newsletter toadvertisers) #scrm11 so there ;P
06-May-11 13:06 | Bethgranter
@brandwatch redefining Social CRM as Web Based Customer Issues/Relations #scrm11
06-May-11 13:05 | Bethgranter
Go @joodoo9 ! I am a massive fan of @brandwatch definitely the best-looking platform and awesome datacrunching #scrm11
06-May-11 13:04 | Bethgranter
Up next - Giles Palmer, Brandwatch (@jodoo9) 'How to Identify Social Media Mentions That Matter' #scrm11
06-May-11 13:03 | Liberatelloyd
RT @MarkTamis: This morning we had the helicopter view with examples, this afternoon we'll talk about the toolsof the trade #scrm11 < Good!
06-May-11 13:03 | TheIanHendry
Back from lunch! So again with the question, what is CRM? with @jodoo9 from @brandwatch #scrm11
06-May-11 13:03 | SocialMediaLond
This morning we had the helicopter view with examples, this afternoon we'll talk about the tools of the trade#scrm11
06-May-11 13:02 | MarkTamis
Next up in the after-lunch slot: @joodoo9 on 'how to ID social media mentions that matter' #scrm11
06-May-11 13:02 | jangles
Next up Brandwatch's own @joodoo9 Giles Palmer - get the right preso out Gilo! :-) #scrm11
06-May-11 13:02 | richardbagnall
stoked on hearing what the happs after #scrm11
06-May-11 13:00 | aadneskaalid
RT @jangles: Nice one @Aden_76: "Is Salesforce planning to buy Intuit?" @ericstahl reply: "Can't comment onacquisitions" :) #scrm11
06-May-11 12:59 | tek_fin
RT @TheIanHendry: Enjoying the Old Skool rave music during the lunchtime break at #scrm11 :-) <- was justthinking precisely that!
06-May-11 12:58 | jangles
Hmmm post-apocalyptic elevator music! #scrm11
06-May-11 12:57 | chrisabutler
Enjoying the Old Skool rave music during the lunchtime break at #scrm11 :-)
06-May-11 12:55 | TheIanHendry
RT @BrentLeary: Was really disappointed @mjayliebs & @ekolsky didn't come to blows during panel w/@marktamis, but it was still good stuff! #scrm11
06-May-11 12:51 | jayhawkscot
@jangles thanks Neville, great to talk to you too #scrm11
06-May-11 12:46 | Liberatelloyd
The Twubs service for streaming the hashtag tweets, projected onto wall, is pretty good http://twubs.com/scrm11#scrm11
06-May-11 12:46 | jangles
Thx @catrionatweets for putting off lunch to answer my questions. Social media for Do-ers, not just Listeners.#SCRM11
06-May-11 12:44 | lizcable
RT @cheekyclaire_: I shall be marking the social crm conference speakers courtesy of @brandwatch's badges#scrm11 http://twitpic.com/4u2f27
06-May-11 12:43 | geeteemagee
Enjoyed chatting with @liberatelloyd over lunch. #scrm11
06-May-11 12:43 | jangles
@reachstudents good panel discussion = interesting topics, great conversationalists, encourage engagementwith audience. Qs at end. #scrm11
06-May-11 12:41 | jangles
via @ekolsky , FB doesn't reveal much about Likers via the API in spite of what folks may think #scrm11
06-May-11 12:37 | mikeander
hope things are going well at #scrm11 looking forward to hear updates from @finlaymure
06-May-11 12:34 | phileaton
Attending Social CRM 2011. #SCRM11
06-May-11 12:33 | MarthaToulouse
Good marketing insight: RT @miiacom: Nobody cares about your products, people care about their problems#scrm11
06-May-11 12:31 | ryanbow
#facetious RT @jangles: Nice one @aden_76: "Is Salesforce planning to buy Intuit?" @ericstahl reply: "Can'tcomment on acquisitions" #scrm11
06-May-11 12:29 | DuenaBlomstrom
@aden_76 if you look at scrm - not social media - you will find that most of the people are using it for customerservice these days #scrm11
06-May-11 12:21 | ekolsky
RT @katyhowell: Social media management is not the same as community management < yes! #scrm11
06-May-11 12:20 | lysettegauna
Liberate Media: Is social media "just" a channel ? Prickly point at Social CRM event #SCRM11:http://bit.ly/kXCofm #socialCRM
06-May-11 12:18 | the_networks
@mjayliebs people are the platform #scrm11 social CRM
06-May-11 12:18 | robertsteel
RT @oursocialtimes: Accor Hotels saw a 55% move negative > positive in sentiment + 11% increase in onlinebookings over 1 year using @synthesio #scrm11
06-May-11 12:18 | Synthesio
@bethgranter Do you mean "Friends" or "Likers"? #scrm11
06-May-11 12:17 | TheIanHendry
Was really disappointed @mjayliebs & @ekolsky didn't come to blows during panel w/ @marktamis, but it wasstill good stuff! #scrm11
06-May-11 12:17 | BrentLeary
@timsgreenhalgh is any channel just a channel? #scrm11
06-May-11 12:15 | chrisabutler
Fair amount of lip service from the panel on customer experience, not a lot of padding out though #scrm11
06-May-11 12:15 | jenjeng
Great panel discussion. Now, lunch! #scrm11
06-May-11 12:14 | jangles
RT @jangles: Nice one @Aden_76: "Is Salesforce planning to buy Intuit?" @ericstahl reply: "Can't comment onacquisitions" :) #scrm11
06-May-11 12:14 | aden_76
Nice one @Aden_76: "Is Salesforce planning to buy Intuit?" @ericstahl reply: "Can't comment on acquisitions" :)#scrm11
06-May-11 12:13 | jangles
Liberate Media: Is social media "just" a channel ? Prickly point at Social CRM event #SCRM11:http://bit.ly/kXCofm
06-May-11 12:12 | _social_club_
RT @issawolfe: Exciting times ahead... RT @katyhowell Big data means we need better Analytics. It is the nextbig career thing @issawolfe # #scrm11
06-May-11 12:12 | richardbagnall
Is social media "just" a channel ? Prickly point at Social CRM event #SCRM11
06-May-11 12:11 | timsgreenhalgh
Facebook API is actually supposed to allow you to export all your followers' names but there's a bug atmhttp://bit.ly/lEVEAr #scrm11
06-May-11 12:11 | Bethgranter
RT @Bethgranter: it's against Facebook T&Cs to grab your page followers names via a script, unless you buildan app where users authenticate it #scrm11
06-May-11 12:07 | timsgreenhalgh
it's against Facebook T&Cs to grab your page followers names via a script, unless you build an app where usersauthenticate it #scrm11
06-May-11 12:07 | Bethgranter
Thanks for the mentions at Social CRM #SCRM11 @katyhowell @catrionatweets @fabiodebe @nessclick -much appreciated!
06-May-11 12:07 | timsgreenhalgh
Agreed with @ekolsky , FB doesn't reveal much about Likers via the API in spite of what folks may think #scrm11
06-May-11 12:06 | TheIanHendry
Social crm 2011 final: Social CRM 2011 presentation http://slidesha.re/lHcn9H - #scrm11 http://slidesha.re/ixxZtJ#SRM
06-May-11 12:04 | _social_club_
Exciting times ahead... RT @katyhowell Big data means we need better Analytics. It is the next big career thing@issawolfe # #scrm11
06-May-11 12:04 | issawolfe
Do right by your customers and then worry about the channels. Social media is *just* a channel! #scrm11
06-May-11 12:04 | sabfrancis
RT @Finlaymure: #scrm11 twitter is an accelerator it would of happened anyway!! >> in ref to Egypt uprisings.
06-May-11 12:04 | nessclick
@chrisabutler @robertsteel - here you go guys - engagement time :) #scrm11
06-May-11 12:03 | nessclick
#scrm11 twitter is an accelerator it would of happened anyway!!
06-May-11 12:03 | Finlaymure
Good gender balance of audience at #scrm11 but only one female speaker. Although maybe I can't complain as Ididn't offer to speak.
06-May-11 12:03 | Bethgranter
RT @timsgreenhalgh: Panel #SCRM11 @mjayliebs says social CRM includes planning for "what if" in onlineengagment >> be prepared!
06-May-11 12:02 | nessclick
RT @HannahGodfrey1: We have loads of case study dashboards set up on the Brandwatch stand to show you:AT&T, Gaviscon, Ryanair, Macdonalds and more! #SCRM11
06-May-11 12:02 | richardbagnall
RT: agree. Are we talking insight or scrm? The same thing? #scrm11 mixing up dealing with customers 1 to 1with wider market analysis
06-May-11 12:01 | wormaldo
RT @robertsteel: a lot of talk about collaborating and engaging at #SCRM11 but not from the panel to theaudience
06-May-11 12:01 | chrisabutler
@aden_76 hey! For some of us, that's money well spent #SCRM11
06-May-11 12:00 | b1an
We have loads of case study dashboards set up on the Brandwatch stand to show you: AT&T, Gaviscon,Ryanair, Macdonalds and more! #SCRM11
06-May-11 12:00 | HannahGodfrey1
Enjoying the cut and thrust panel discussion, very engaging @marktamis @ekolsky @mjayliebs @ericstahl#scrm11
06-May-11 12:00 | jangles
a lot of talk about collaborating and engaging at #SCRM11 but not from the panel to the audience
06-May-11 11:59 | robertsteel
#scrm11 know your place on twitter you can't please everyone!!
06-May-11 11:59 | Finlaymure
@timrabjohns hmmm 2.2 or Honeycomb? #scrm11
06-May-11 11:58 | chrisabutler
RT @mjayliebs: Social CRM 2011 presentation http://slidesha.re/lHcn9H - #scrm11
06-May-11 11:58 | CustomerKing
Panel is focusing far too much on customer service #scrm11
06-May-11 11:58 | aden_76
Using Sony as a case study is a red herring. Sony's problems stemmed from hardware hacking, which isn't goingto be solved with CRM #scrm11
06-May-11 11:58 | alsibley
Panel #SCRM11 @mjayliebs says social CRM includes planning for "what if" in online engagment.
06-May-11 11:57 | timsgreenhalgh
@mjayliebs: customer buying processes usually start online but in many cases conclude with a phone call.#scrm11
06-May-11 11:57 | BrentLeary
Well said! RT @CatrionaTweets: Don't forget to stop by the @synthesio stand at the event to get your very ownSynthesio mug!! #scrm11
06-May-11 11:56 | fabiodebe
#scrm11 listening to social media, can't just be listening there has to be a strategy!!
06-May-11 11:56 | Finlaymure
#scrm11 not sure but is Eric stahl an android? Not many smiles from him...
06-May-11 11:56 | timrabjohns
RT @pointer5005: #scrm11 panel seem to be mixing up dealing with customers 1 to 1 with wider analysis formarket understanding
06-May-11 11:56 | Bethgranter
Isn't answer to how to deal with 000s mentions a day to take overview stats AND manually analyse v. influentialmentions only? #scrm11
06-May-11 11:55 | Bethgranter
Don't panel discussions usually involve the audience? #scrm11
06-May-11 11:55 | chrisabutler
Interesting panel discussion at #scrm11 with net-7, thinkjar, salesforce.com + sword ciboodlehttp://twitpic.com/4u2z38
06-May-11 11:55 | richardbagnall
RT @robertsteel: 95% of social data is noise. stop fighting fires and focus on your most important customers.#scrm11
06-May-11 11:55 | martinsteers
Don't forget to stop by the @synthesio stand at the event for your very own, magnificent, Synthesio mug!!#scrm11
06-May-11 11:54 | CatrionaTweets
Social CRM is more than just monitoring Facebook and Twitter #scrm11
06-May-11 11:54 | IHeggs
95% of social data is noise. stop fighting fires and focus on your most important customers. #scrm11
06-May-11 11:54 | robertsteel
#scrm11 panel seem to be mixing up dealing with customers 1 to 1 with wider analysis for market understanding
06-May-11 11:54 | pointer5005
join the dots - capture social data e.g. twitter hashtags to your customers profile #scrm11
06-May-11 11:53 | robertsteel
We need to connect the dots!Do you have your customer email and twitter account together in a database?Now Ifeel we're talking CRM. #scrm11
06-May-11 11:53 | crisdresch
#scrm11: how well do you know your customers? You may have their email address but do you have their TwitterID or Facebook?
06-May-11 11:52 | tmisera
Hope #scrm11 is going well! So sorry we couldn't be there! If anyone has any questions please let me know!~Tammy :) #TKF
06-May-11 11:52 | MarketMeSuite
RT @Finlaymure: #scrm11 social CRM, how do we deal with 4000 tweets a day? Filter Filter Filter lol
06-May-11 11:51 | martinsteers
RT @ADKRobertson: @aden_76 Was thinking the exact same thing! Dave Angel, Eco-Warrior. #scrm11 YES!
06-May-11 11:50 | DanielleSheerin
#scrm11 social CRM, how do we deal with 4000 tweets a day?
06-May-11 11:50 | Finlaymure
Panel view on crisis management is too simplistic. Mmmm #scrm11
06-May-11 11:49 | katyhowell
@aden_76 Was thinking the exact same thing! Dave Angel, Eco-Warrior. #scrm11
06-May-11 11:48 | ADKRobertson
@aden_76 I'm sure I saw @ekolsky talking to Arthur Atkinson during the break & I've never seen him and SimonDay together #scrm11
06-May-11 11:48 | chrisabutler
We have also had the first mention of @Dsearls and VRM...but not in any detail #scrm11
06-May-11 11:46 | aden_76
implementing social CRM - what do you want to do? Start with the business objectives! #scrm11
06-May-11 11:45 | robertsteel
"@b1an: Sales pitch from Salesforce on the #SCRM11 panel... #yawn" Agree
06-May-11 11:45 | nick_rink
Is it just me or does @ekolsky look a bit like Simon Day of Fast Show fame? http://bit.ly/jSigvH #scrm11
06-May-11 11:45 | aden_76
Lively panel #SCRM11: @marktamis @ekolsky @mjayliebs @erictstahl tussling over what, when and where tomeasure.
06-May-11 11:45 | timsgreenhalgh
Estaban is a feisty debator. V entertaing to watch the eye-rolling when others are talking #scrm11
06-May-11 11:45 | kelda
RT @twelpforce: @jangles http://bit.ly/j4NWTH Thanks for the shout out - If you need us, tweet us! via@Agent3012 <- #scrm11
06-May-11 11:44 | jangles
Panel discussion at #scrm11. Is 360deg customer view possible? Engaged customers might help fill the gap.#clearvale
06-May-11 11:44 | pointer5005
@nessclick :-) #scrm11
06-May-11 11:44 | CatrionaTweets
Aaargh listening recommended again. It is analysing data that has significance, not listening. #scrm11
06-May-11 11:43 | katyhowell
Thx RT @DanielleSheerin: Love the idea if setting up your listening dashboard according to user journey re hotelexample from #scrm11
06-May-11 11:43 | CatrionaTweets
"We're making a huge bet on social" - Salesforce.com 's @ericstahl in ref to @Radian6 acquisition. #scrm11
06-May-11 11:43 | jangles
Sales pitch from Salesforce on the #SCRM11 panel... #yawn
06-May-11 11:42 | b1an
@jenjeng Thank you! :-) #scrm11
06-May-11 11:42 | CatrionaTweets
@timsgreenhalgh Glad you thought so! :-) #SCRM11
06-May-11 11:42 | CatrionaTweets
RT @mjayliebs: Social CRM 2011 presentation http://slidesha.re/lHcn9H - #scrm11
06-May-11 11:40 | Ciboodler001
Panel #SCRM11 - Salesforce's Eric Stahl 'we're making huge bet on social'
06-May-11 11:40 | timsgreenhalgh
#scrm11 For implementation of scrm then look at #clearvale as they do it today. And it doesn't need backroomstaff!!!
06-May-11 11:39 | podenterprises
@MarkTamis @mjayliebs @mjayliebs and Salesforce's Eric Stahl doing a panel conversation on implementingsocial crm for brands. #scrm11
06-May-11 11:38 | BrentLeary
How do you start CRM? You start with listening, but you dont stop there. #scrm11
06-May-11 11:37 | SocialMediaLond
Next: panel discussion on implementing social CRM for brands, with @marktamis @ekolsky @mjayliebs@erictstahl #scrm11
06-May-11 11:37 | jangles
So the automated monitoring tools are really not automated. There are people behind it refining the data. LOL#scrm11
06-May-11 11:35 | katyhowell
Now hearing about 'Implementing social CRM for brands', great panel with diff perspectives #scrm11
06-May-11 11:35 | Paul_TaylorUK
#scrm11 Checkout the Webank case study on the Broadvision stand. #clearvale very interesting.
06-May-11 11:33 | podenterprises
Tools just facilitate though, it seems the real success is in the motivation of staff to respond, engage and manage#scrm11
06-May-11 11:33 | katyhowell
Check out this SlideShare presentation : Brent leary social crm - london http://slidesha.re/kM0TiZ #scrm11
06-May-11 11:32 | robertsteel
RT @timsgreenhalgh: Detailed, case studies from @catrionatweets Synthesio at #SCRM11 - excellent stats.Deck will be worth downloading.
06-May-11 11:32 | fabiodebe
Who is here from MarketMeSuite? #scrm11
06-May-11 11:30 | TheIanHendry
RT @mjayliebs: Social CRM 2011 presentation http://slidesha.re/lHcn9H - #scrm11 <Nice, SImple, Short>
06-May-11 11:29 | sales20network
@fabiodebe no need for tools to be free just affordable. Which is where people like us come in #scrm11
06-May-11 11:29 | chrisabutler
RT @pointer5005: Lot of talk about community and collaboration at #scrm11 #clearvale
06-May-11 11:28 | podenterprises
@LibertyLndnGirl Well, there isn't much to respond to that :) #SCRM11
06-May-11 11:26 | fabiodebe
#SCRM11 Slides from 3rd speaker @mjayliebs: Social CRM 2011 presentation now online here:http://slidesha.re/lHcn9H - @oursocialtimes
06-May-11 11:25 | nessclick
RT @mjayliebs: Social CRM 2011 presentation http://slidesha.re/lHcn9H - #scrm11 <- thx!
06-May-11 11:25 | jangles
RT @mjayliebs: Social CRM 2011 presentation http://slidesha.re/lHcn9H - #scrm11
06-May-11 11:25 | jesus_hoyos
@chrisabutler True, but enterprise has the money to drive innovation in the space, which will generate good freetools in the future #scrm11
06-May-11 11:25 | fabiodebe
RT @solvis: RT @mjayliebs: Social CRM 2011 presentation http://slidesha.re/lHcn9H - #scrm11
06-May-11 11:25 | timsgreenhalgh
RT @mjayliebs: Social CRM 2011 presentation http://slidesha.re/lHcn9H - #scrm11
06-May-11 11:25 | solvis
RT @linkhumans: Remember - "Fish where the fish are" #scrm11
06-May-11 11:24 | solvis
RT @LibertyLndnGirl: #SCRM11. I'd be more impressed w/ the example of Orange engaging if anyone had everresponded to my NUMEROUS tweets about how shit they are
06-May-11 11:24 | jangles
RT @LibertyLndnGirl: #SCRM11. I'd be more impressed w/ the example of Orange engaging if anyone had everresponded to my NUMEROUS tweets about how shit they are
06-May-11 11:24 | Eliteturkeytour
Detailed, case study based offering from @catrionatweets Synthesio at #SCRM11 - excellent stats. Deck will beworth downloading.
06-May-11 11:23 | timsgreenhalgh
RT @nessclick: #SCRM11 The slides from our first speaker, @BrentLeary:The Social Contract are now availablehere: http://slidesha.re/kM0TiZ
06-May-11 11:23 | ThomasPichon
RT @nessclick: Social CRM conf from @socialtimes in London today see http://bit.ly/gEMrEk for live streamingfollow #scrm11 for live tweets.
06-May-11 11:23 | solvis
@oursocialtimes Cheers, I meant the ones on twubs.com just browser text size increase would be great #scrm11
06-May-11 11:23 | Bethgranter
Social CRM 2011 presentation http://slidesha.re/lHcn9H - #scrm11
06-May-11 11:23 | mjayliebs
Social CRM is NOT just about Enterprise Class Solutions. We mustn't forget the little guys #scrm11
06-May-11 11:23 | chrisabutler
RT @oursocialtimes: RT @lbrynleyjones Pippa Middleton's bum's Twitter account: @pippasass #scrm11
06-May-11 11:23 | kessey
Beautiful slides from @CatrionaTweets #scrm11
06-May-11 11:22 | jenjeng
#SCRM11. I'd be more impressed w/ the example of Orange engaging if anyone had ever responded to myNUMEROUS tweets about how shit they are
06-May-11 11:22 | LibertyLndnGirl
RT @manud: Clearvale too, aka the social business cloud.RT @MarkTamis: @chrisabutler software vendors -IBMM, Jive etc #scrm11
06-May-11 11:22 | IHeggs
enjoying #scrm11: did you know that customers who use chat are 4 times more likely to purchase on your site?
06-May-11 11:21 | tmisera
RT @LibertyLndnGirl: #SCRM11. please can you show us the slides for the LiveSteam. REALLY annoying
06-May-11 11:21 | Eliteturkeytour
@JonathanBJ Social CRM conf from @socialtimes in London today see http://bit.ly/gEMrEk for live streaming &follow #scrm11 for live tweets.
06-May-11 11:21 | nessclick
RT @podenterprises: #scrm11 Ecosystem...... Try #clearvale for a real one.
06-May-11 11:21 | pointer5005
RT @iheggs: Make sure you have a big net . . .RT @LinkHumans: Remember - "Fish where the fish are"#scrm11
06-May-11 11:20 | SocialMediaLond
RT @fabiodebe: On engaging online: "fish where the fish are" by listening first where the relevant conversationabout your brand is happening #SCRM11
06-May-11 11:19 | Cybercom
Two people from London are mentioning #scrm and tweeting my blog post when #scrm11 is running. What is itabout? Have I missed something? :)
06-May-11 11:19 | JonathanBJ
@bethgranter Not sure we can change the size of the Twitter feed. Will find out. Glad the sound's LOUDER now;) #scrm11
06-May-11 11:19 | oursocialtimes
On engaging online: "fish where the fish are" by listening first where the relevant conversation about your brand ishappening #SCRM11
06-May-11 11:19 | fabiodebe
RT @jesus_hoyos: RT @jangles: "Customers don't want a relationship with you, they want the benefits arelationship can offer" - @mjayliebs #scrm11
06-May-11 11:18 | hickoryduck
RT @nick_rink: Two winners from the Royal Wedding were Regaine for Prince Will's head and @pippasass#scrm11 Hmm, which one to follow?
06-May-11 11:18 | manud
#scrm11 Ecosystem...... Try #clearvale for a real one.
06-May-11 11:18 | podenterprises
Make sure you have a big net . . .RT @LinkHumans: Remember - "Fish where the fish are" #scrm11
06-May-11 11:17 | IHeggs
RT @nessclick: #SCRM11 The slides from our first speaker, @BrentLeary:The Social Contract are now availablehere: http://slidesha.re/kM0TiZ
06-May-11 11:17 | aden_76
#SCRM11 The slides from our 1st speaker, @BrentLeary:The Social Contract are now available here:http://slidesha.re/kM0TiZ @oursocialtimes
06-May-11 11:17 | martinsteers
@suzyspaatz Stop by @Synthesio stand at the next break and we'll tell you more quirky things about royalwedding monitoring :) #SCRM11
06-May-11 11:17 | fabiodebe
RT @LibertyLndnGirl: #SCRM11. please can you show us the slides for the LiveSteam. REALLY annoying
06-May-11 11:16 | sulia_fashion
When working in #SCRM - expect crisis to break any time. Dealing with one now while sitting in #SCRM11
06-May-11 11:15 | b1an
Remember - "Fish where the fish are" #scrm11
06-May-11 11:15 | LinkHumans
It was easier reading event tweets from the twubs.com page. Can we change it back? #scrm11 #whinge
06-May-11 11:14 | alsibley
RT @oursocialtimes: RT @jangles "Customers don't want a relationship with you, they want the benefits arelationship can offer" - @mjayliebs #scrm11
06-May-11 11:14 | PeterJSouthern
"@nessclick: #SCRM11 The slides from our first speaker, @BrentLeary:The Social Contract are now availablehere: http://slidesha.re/kM0TiZ"
06-May-11 11:14 | nick_rink
#SCRM11. please can you show us the slides for the LiveSteam. REALLY annoying
06-May-11 11:14 | LibertyLndnGirl
Slides from session 2 #SCRM11 3 Reasons why you are going to implement social CRMhttp://slidesha.re/l3J8MR @ekolsky @oursocialtimes
06-May-11 11:14 | martinsteers
Accor Hotels saw a 55% move negative > positive in sentiment + 11% increase in online bookings over 1 yearusing @synthesio #scrm11
06-May-11 11:14 | oursocialtimes
Love the idea if setting up your listening dashboard according to user journey re hotel example from@catrionatweets #scrm11
06-May-11 11:13 | DanielleSheerin
#SCRM11 The slides from our first speaker, @BrentLeary:The Social Contract are now available here:http://slidesha.re/kM0TiZ
06-May-11 11:13 | nessclick
FT: "Sony chief apologises for hack attack" Letter on blog. Social CRM? http://on.ft.com/jfKcDg #scrm11
06-May-11 11:12 | jangles
RT @miiacom: Nobody cares about your products, people care about their problems #scrm11
06-May-11 11:11 | tomas_crespo
integrate listening and action - Accors Hotels link sentiment analysis to employee reward programme #scrm11@catrionatweets
06-May-11 11:11 | ClaireMDavidson
RT @aden_76 Congratulations to @jenjeng who has won a guitar pen for saying the word bum #scrm11 >thanks. I am very proud.
06-May-11 11:11 | jenjeng
RT @alsibley Nobody cares about your products, people care about their problems #scrm11 #gov20
06-May-11 11:10 | DCHilary
RT @fabiodebe: And now again about Pippa's bottom popularity on social media :) #SCRM11
06-May-11 11:09 | kessey
RT @fabiodebe: Laughter at #SCRM11 when @CatrionaTweets showed conversations with peoplerecommending Prince William to start using Regaine hair loss foam
06-May-11 11:09 | kessey
Congratulations to @jenjeng who has won a guitar pen for saying the word bum #scrm11
06-May-11 11:08 | aden_76
Two winners from the Royal Wedding were Regaine for Prince Will's head and @pippasass #scrm11 Hmm,which one to follow?
06-May-11 11:08 | nick_rink
Great work. Thanks for sharing! “@ekolsky: Just uploaded 'Three reasons you will do social crm'..."http://t.co/vi0Vdr4 #SCRM11
06-May-11 11:08 | thomjeff
Listening to @CatrionaTweets presentation at #scrm11 - talking about social media winner of the Royal Wedding!wink wink nudge nudge ;)
06-May-11 11:08 | nessclick
RT @lbrynleyjones Pippa Middleton's bum's Twitter account: @pippasass #scrm11
06-May-11 11:08 | oursocialtimes
Great account was today mentioned at #scrm11 - @pippasass great profile pic btw, haha
06-May-11 11:08 | crisdresch
@jangles yes, I will put on slideshare and then share with Luke and on the #scrm11 HT
06-May-11 11:08 | mjayliebs
RT @fabiodebe: Laughter at #SCRM11: @CatrionaTweets shows conversations w/ ppl recommending PrinceWilliam to start using Regaine hair foam
06-May-11 11:07 | SuzySpaatz
And now again about Pippa's bottom popularity on social media :) #SCRM11
06-May-11 11:06 | fabiodebe
Laughter at #SCRM11 when @CatrionaTweets showed conversations with people recommending Prince Williamto start using Regaine hair loss foam
06-May-11 11:06 | fabiodebe
RT @cheekyclaire_: I shall be marking the social crm conference speakers courtesy of @brandwatch's badges#scrm11 http://twitpic.com/4u2f27
06-May-11 11:05 | mlyeadon
RT @kelda: Not feeling all that social so using my phone as a prop so I don't have to talk to anyone. Is that vbad? #scrm11 < proper social
06-May-11 11:05 | aden_76
Social CRM - virtuous circle of co-creation and collaboration via @catrionatweets #scrm11
06-May-11 11:03 | SocialMediaLond
RT Agree! @DanielleSheerin: Social crm is a totally different beast from traditional, record-centric crm@catrionatweets #scrm11
06-May-11 11:03 | IHeggs
RT @Bethgranter: @oursocialtimes Can you turn the volume up please? I am apparently a bit deaf as well as abit blind! #scrm11
06-May-11 11:02 | MarkTamis
@mjayliebs enjoyed your session, thanks. Will you be sharing your deck? #scrm11
06-May-11 11:02 | jangles
@oursocialtimes Can you turn the volume up please? I am apparently a bit deaf as well as a bit blind! #scrm11
06-May-11 11:02 | Bethgranter
Social crm is a totally different beast from traditional, record-centric crm @catrionatweets #scrm11
06-May-11 11:02 | DanielleSheerin
Nobody cares about your products, people care about their problems #scrm11
06-May-11 11:01 | miiacom
Catriona Oldershaw, (@catrionatweets) Synthesio UK up next to talk about Implementing enterprise class SocialCRM #scrm11
06-May-11 11:01 | Liberatelloyd
RT @miiacom: We live in a bubble: many many people don't use social media. Don't assume you can reacheveryone! #scrm11
06-May-11 11:00 | mercastello
RT @podenterprises: #scrm11 If you are hearing these great presentations but wondering how? CheckoutClearvale from Broadvision as a real way to deliver E2.0
06-May-11 11:00 | IHeggs
Collaboration is the word of the day today #scrm11
06-May-11 11:00 | alsibley
Very much enjoyed talking to the audience at #scrm11 - great group, very engaging - thank you - Mitch
06-May-11 11:00 | mjayliebs
@kelda That's what I do all the time! #scrm11
06-May-11 11:00 | Bethgranter
I shall be marking the social crm conference speakers courtesy of @brandwatch's badges #scrm11http://twitpic.com/4u2f27
06-May-11 11:00 | cheekyclaire_
good one!!! RT @MarkTamis: Success in social media is not about auto-pilot (enhance with tools, not replace) via@brentleary #scrm11
06-May-11 11:00 | twieberneit
@CatrionaTweets on stage at #SCRM11... show some love for our top kiwi gal!
06-May-11 10:59 | fabiodebe
Good coffee at #scrm11, nice biscuits too... now @catrionatweets with "Implementing Social Media Listening &Engagement for Global Brands"
06-May-11 10:59 | SocialMediaLond
RT @ekolsky: Just uploaded 'Three reasons you will do social crm' to SlideShare. http://slidesha.re/kciVYH#SCRM11 *Thx for sharing!
06-May-11 10:59 | solvis
Not feeling all that social so using my phone as a prop so I don't have to talk to anyone. Is that v bad? #scrm11
06-May-11 10:59 | kelda
RT @brentleary: @jangles just put them up on slideshare - http://slidesha.re/kM0TiZ. #scrm11
06-May-11 10:59 | solvis
Coffee break done, next up: @CatrionaTweets on 'implementing enterprise-class social CRM' #scrm11
06-May-11 10:59 | jangles
RT @miiacom: We live in a bubble: many many people don't use social media. Don't assume you can reacheveryone! #scrm11
06-May-11 10:58 | solvis
@oursocialtimes hey, just ordered streaming ticket - how long til the link/etc comes through? #scrm11
06-May-11 10:57 | Treesiepops
RT @MarkTamis: Success in social media is not about auto-pilot (enhance with tools, not replace) via@brentleary #scrm11
06-May-11 10:57 | sebprovencher
RT @jesus_hoyos: RT @brentleary: @jangles just put them up on slideshare - http://slidesha.re/kM0TiZ.#scrm11
06-May-11 10:57 | hickoryduck
We live in a bubble: many many people don't use social media. Don't assume you can reach everyone! #scrm11
06-May-11 10:55 | miiacom
RT @ekolsky: Just uploaded 'Three reasons you will do social crm' to SlideShare. http://slidesha.re/kciVYH#SCRM11 (with hashtag now)
06-May-11 10:50 | _richardhughes
RT @jesus_hoyos: Sigan a #SCRM11 - evento de #scrm en Londres!
06-May-11 10:50 | crmlatino
RT @alsibley: Nobody cares about your products, people care about their problems #scrm11
06-May-11 10:50 | wadyz77
RT @jangles: Next up : @mjayliebs on 'coordination or collaboration' #scrm11
06-May-11 10:49 | jesus_hoyos
RT @birdseeds: Social CRM seems to lack bite/purpose without Enterprise 2.0 #scrm11
06-May-11 10:49 | jesus_hoyos
RT @jesus_hoyos: RT @brentleary: RT @alsibley: Nobody cares about your products, people care about theirproblems #scrm11
06-May-11 10:49 | hickoryduck
RT @brentleary: @jangles just put them up on slideshare - http://slidesha.re/kM0TiZ. #scrm11
06-May-11 10:48 | jesus_hoyos
RT @brentleary: RT @alsibley: Nobody cares about your products, people care about their problems #scrm11
06-May-11 10:48 | jesus_hoyos
RT @nick_rink: According to @mjayliebs customers are only interested in discounts and offers, not community#scrm11 - see also IBM study
06-May-11 10:48 | jesus_hoyos
RT @jangles: "Customers don't want a relationship with you, they want the benefits a relationship can offer" -@mjayliebs #scrm11
06-May-11 10:47 | jesus_hoyos
RT @brentleary: @mjayliebs: Community is not only external - it's internal as well. #scrm11
06-May-11 10:46 | jesus_hoyos
Customers don't want a relationship with you, they want the benefits a relationship can offer - @mjayliebs#scrm11 via @jangles #scrm #smm
06-May-11 10:45 | bsak
RT @ekolsky: Just uploaded 'Three reasons you will do social crm' to SlideShare. http://slidesha.re/kciVYH#SCRM11 *Thx for sharing!
06-May-11 10:43 | jesus_hoyos
RT @adgenius: RT @jangles: "Customer service is not the new marketing, it is customer service" - @mjayliebs#scrm11
06-May-11 10:42 | jesus_hoyos
RT @katyhowell: RT @womarketing: RT @marktamis: coordinate with other departments before you collaborate- @mjayliebs #scrm11
06-May-11 10:42 | jesus_hoyos
RT @BrentLeary: @mjayaliebs: Social Media Management is not the same as Community Management.#scrm11
06-May-11 10:42 | jesus_hoyos
RT @brentleary: RT @nessclick: "Phone skills & people skills are just as impt" via @mjayliebs #scrm11
06-May-11 10:41 | jesus_hoyos
Clearvale too, aka the social business cloud.RT @MarkTamis: @chrisabutler software vendors - IBMM, Jive etc#scrm11
06-May-11 10:41 | manud
Time for some coffee and conversation at #scrm11 Find us on #BroadVision stand, talking all things #Clearvale:collaboration and engagement
06-May-11 10:40 | indentmarketing
Ah! It's beauYOUtiful! (and arrived just in time!) :) RT @martinsteers: Synthesio at #scrm11http://twitpic.com/4u23jo
06-May-11 10:38 | MiChmski
RT @richbussy: Great point not made often enough: many many people don't use social media. Don't assumeyou can reach everyone! #scrm11
06-May-11 10:38 | DanParks1
Got my conference coffee hit - and so the day begins. #scrm11 morning all.
06-May-11 10:38 | _Jemima
Sigan a #SCRM11 - evento de #scrm en Londres!
06-May-11 10:37 | jesus_hoyos
RT @podenterprises: #scrm11 If you are hearing these great presentations but wondering how? CheckoutClearvale from Broadvision as a real way to deliver E2.0
06-May-11 10:37 | manud
RT @podenterprises: #scrm11 Clearvale (broadvision) delivers social CRM via Enterprise Social Networkingplatforms for REAL Business.
06-May-11 10:37 | manud
RT @ekolsky - #sCRM is an interim step on path to social business & collab enterprise #SCRM11 < agreed,have a look at http://ht.ly/4OxqM
06-May-11 10:36 | jesus_hoyos
RT @influencepeeps: Live streaming tickets Social CRM 2011 London r available all day, videos afterwards#scrm11 http://bit.ly/gFmm2N #scrm
06-May-11 10:35 | jesus_hoyos
Fascinated by excellent speakers at #scrm11 - you can tune in for £ or follow the #tag for insight and links.
06-May-11 10:35 | lizcable
RT @jangles: "Customers don't want a relationship with you, they want the benefits a relationship can offer" -@mjayliebs #scrm11
06-May-11 10:35 | craigcsb
RT @ekolsky - #sCRM is an interim step on path to social business & collab enterprise #SCRM11 < agreed,have a look at http://ht.ly/4OxqM
06-May-11 10:33 | absolutesubzero
RT @alsibley: Nobody cares about your products, people care about their problems #scrm11
06-May-11 10:33 | vipulk
RT @MarkTamis: Success in social media is not about auto-pilot (enhance with tools, not replace) via@brentleary #scrm11
06-May-11 10:31 | Ale_Donadio
Live streaming tickets are available all day (and videos afterward) #scrm11 http://bit.ly/gFmm2N via @MiChmski@oursocialtimes
06-May-11 10:30 | aponcier
RT @nessclick: "Phone skills & people skills are just as impt" via @mjayliebs #scrm11
06-May-11 10:27 | BrentLeary
Synthesio at #scrm11 http://twitpic.com/4u23jo
06-May-11 10:26 | martinsteers
RT @nessclick: Love that! Listen up peeps: "You don't have to choose to use twitter and blogger but you have torespect those that do!" @mjayliebs #scrm11
06-May-11 10:25 | TonyEbikemeJr
RT @richbussy: Great point not made often enough: many many people don't use social media. Don't assumeyou can reach everyone! #scrm11
06-May-11 10:25 | katyhowell
RT @nessclick: Love that! Listen up peeps: "You don't have to choose to use twitter and blogger but you have torespect those that do!" @mjayliebs #scrm11
06-May-11 10:25 | nick_rink
Great point not made often enough: many many people don't use social media. Don't assume you can reacheveryone! #scrm11
06-May-11 10:25 | richbussy
RT @alsibley: Nobody cares about your products, people care about their problems #scrm11
06-May-11 10:25 | vemuruadi
RT @nick_rink: Over 200 million blogs now on the internet #scrm11
06-May-11 10:24 | Training_Source
Love that! Listen up peeps: "You don't have to choose to use twitter and blogger but you have to respect thosethat do!" @mjayliebs #scrm11
06-May-11 10:24 | nessclick
It's all about the customer - Passion, Loyalty, Value @mjayliebs - #SCRM11
06-May-11 10:24 | timsgreenhalgh
Aside from being careful what you say though, being a better company means you can be more transparentanyway #scrm11
06-May-11 10:23 | Bethgranter
Agreeing with @mjliebs about social network differentiation. Some of those photos are just not good for biz (notmine I might add) #scrm11
06-May-11 10:22 | chrisabutler
Lot of talk about community and collaboration at #scrm11 #clearvale
06-May-11 10:21 | pointer5005
RT @katyhowell: Social media management is not the same as community management < yes! #scrm11
06-May-11 10:21 | bobeshkeeper
RT @ekolsky: Just uploaded 'Three reasons you will do social crm' to SlideShare. http://slidesha.re/kciVYH#SCRM11 (with hashtag now)
06-May-11 10:20 | jangles
RT @katyhowell: #BigData means we need better Analytics. It is the next big career thing @issawolfe # #scrm11*Indeed.
06-May-11 10:19 | SuzySpaatz
@mitchlieberman not everyone is social #scrm11
06-May-11 10:19 | kessey
"Phone skills & people skills are just as impt" #scrm11
06-May-11 10:18 | nessclick
RT @whomovedmytweet: @mjayaliebs: Social Media Management is not the same as Community Management.#scrm11: @mjayaliebs: Social Media... http://bit.ly/kpSr8k
06-May-11 10:18 | IKO_System
@SocialMediaLond @crisdresch to answer good crm tools includ Sugar, Salesforce, SAP, Siebel, Saleslogix,Nimble to come, ...#scrm11
06-May-11 10:18 | twieberneit
#scrm11 @mjayliebs Great presentation Mitch.
06-May-11 10:18 | podenterprises
We need to train to be old school social #scrm11
06-May-11 10:18 | kessey
RT @womarketing: RT @marktamis: coordinate with other departments before you collaborate - @mjayliebs#scrm11
06-May-11 10:18 | katyhowell
Love the irony from @mjayliebs @ #scrm11: as we get more social, we need training in "traditional" social skills.#scrm
06-May-11 10:18 | lbrynleyjones
Customer Service is not the new Marketing @mjayliebs - #SCRM11
06-May-11 10:18 | timsgreenhalgh
RT @jangles: "Customer service is not the new marketing, it is customer service" - @mjayliebs #scrm11
06-May-11 10:18 | adgenius
+1 RT @BrentLeary: @mjayliebs: Community is not only external - it's internal as well. #scrm11
06-May-11 10:18 | netskyf
RT @katyhowell: Social media management is not the same as community management < yes! #scrm11
06-May-11 10:18 | Hunt4answer
Some people need training in offline social skills like phone, digital natives find social media comms natural <- Ithink that's me #scrm11
06-May-11 10:17 | Bethgranter
RT @MarkTamis: coordinate with other departments before you collaborate - @mjayliebs #scrm11 | Necessaryto align people & processes indeed
06-May-11 10:17 | netskyf
RT @marktamis: coordinate with other departments before you collaborate - @mjayliebs #scrm11
06-May-11 10:17 | womarketing
RT @ekolsky: Just uploaded 'Three reasons you will do social crm' to SlideShare. http://slidesha.re/kciVYH#SCRM11 *Thx for sharing!
06-May-11 10:17 | SuzySpaatz
We are all in the business of customer service #scrm11
06-May-11 10:17 | katyhowell
"Customer service is not the new marketing, it is customer service" - @mjayliebs #scrm11
06-May-11 10:17 | jangles
@mjayliebs: Community is not only external - it's internal as well. #scrm11
06-May-11 10:17 | BrentLeary
@mjayaliebs: Social Media Management is not the same as Community Management. #scrm11: @mjayaliebs:Social Media... http://bit.ly/kpSr8k
06-May-11 10:17 | whomovedmytweet
@mjayliebs making good points about service. SCRM + ITIL v3 (he didn't say that) makes sense to me #scrm11
06-May-11 10:16 | chrisabutler
@mjayliebs: I get more information from my 19 yr. old via SMS than when he's sitting right in front of me.#scrm11
06-May-11 10:16 | BrentLeary
RT @b1an: It's not customer experience, it's customer service experience - and we need to aim to build loyalty#SCRM11 #custserv
06-May-11 10:16 | guy1067
RT @alsibley: "social media management is not the same as community management." Did not expect that to bementioned today! #Like #scrm11
06-May-11 10:16 | avllonch
Key is to identify effective communication, collaboration, and engagement within the corporate environment#scrm11 So, try @clearvale
06-May-11 10:15 | indentmarketing
"@TrendsLondon: 'insolvency', 'circuses', #scrm11 & 'provokes' are now trending in #Londonhttp://trendsmap.com/gb/london"
06-May-11 10:15 | nick_rink
It's not customer experience, it's customer service experience - and we need to aim to build loyalty #SCRM11
06-May-11 10:15 | b1an
RT @ekolsky Just uploaded 'Three reasons you will do social crm' to SlideShare. http://slidesha.re/kciVYH#SCRM11 via @liberatelloyd
06-May-11 10:13 | timsgreenhalgh
RT @alsibley: Nobody cares about your products, people care about their problems #scrm11
06-May-11 10:13 | akshayhartalkar
RT @BrentLeary: @mjayaliebs: Social Media Management is not the same as Community Management.#scrm11
06-May-11 10:13 | aden_76
We're trending folks! :) RT @TrendsLondon: 'insolvency', 'circuses', #scrm11 & 'provokes' are now trending in#London http://j.mp/a0zb3y
06-May-11 10:13 | nessclick
RT @LinkHumans: Stop assuming everyone is social. More channels does not mean talk more. #scrm11
06-May-11 10:13 | nick_rink
'insolvency', 'circuses', #scrm11 & 'provokes' are now trending in #London http://trendsmap.com/gb/london
06-May-11 10:12 | TrendsLondon
"social media management is not the same as community management." Did not expect that to be mentionedtoday! #Like #scrm11
06-May-11 10:12 | alsibley
Social media management is not the same as community management < yes! #scrm11
06-May-11 10:12 | katyhowell
@mjayaliebs: Social Media Management is not the same as Community Management. #scrm11
06-May-11 10:12 | BrentLeary
#scrm11 If you are hearing these great presentations but wondering how? Checkout Clearvale from Broadvisionas a real way to deliver E2.0
06-May-11 10:12 | podenterprises
coordinate with other departments before you collaborate - @mjayliebs #scrm11
06-May-11 10:12 | MarkTamis
Creating value is not the same as creating content @mjayliebs - #SCRM11
06-May-11 10:12 | timsgreenhalgh
Stop assuming everyone is social. More channels does not mean talk more. #scrm11
06-May-11 10:12 | LinkHumans
RT @ekolsky: Just uploaded 'Three reasons you will do social crm' to SlideShare. http://slidesha.re/kciVYH#SCRM11 (with hashtag now)
06-May-11 10:11 | Liberatelloyd
RT @Bethgranter: How many people have been a member of tennis/golf/horse club? How middle class is thisaudience? #scrm11 with you comrade!
06-May-11 10:11 | DanielleSheerin
Social Media Management is not the same as Community Management @mjayliebs - #SCRM11
06-May-11 10:11 | timsgreenhalgh
RT @ekolsky: Just uploaded 'Three reasons you will do social crm' to SlideShare. http://slidesha.re/kciVYH#SCRM11 (with hashtag now)
06-May-11 10:10 | Bethgranter
RT @ekolsky: Just uploaded 'Three reasons you will do social crm' to SlideShare. http://slidesha.re/kciVYH#SCRM11 (with hashtag now)
06-May-11 10:10 | katyhowell
To add to last comment - it becomes a horses for courses question. #scrm11
06-May-11 10:10 | chrisabutler
+2 RT @blaisegv: :D +1 RT @alsibley: Nobody cares about your products, people care about their problems#scrm11 #prodmgmt
06-May-11 10:10 | Ycnt_ibdonlyjen
RT @ekolsky: Just uploaded 'Three reasons you will do social crm' to SlideShare. http://slidesha.re/kciVYH#SCRM11 (with hashtag now)
06-May-11 10:09 | nick_rink
@mjayliebs asks who is scored on social media followers. We are not as a biz but I am in my other life as arecording artist #scrm11
06-May-11 10:09 | chrisabutler
Has marketing gone social crazy? What does a fans number mean? I guess we dont really know #scrm11
06-May-11 10:08 | SocialMediaLond
How many people have been a member of a tennis/golf/horse club? I.e. How middle class is this audience?!#scrm11
06-May-11 10:08 | Bethgranter
RT @TheIanHendry: RT @jangles: "Customers don't want a relationship with you, they want the benefits arelationship can offer" - @mjayliebs #scrm11
06-May-11 10:08 | lindsayjhopkins
Just uploaded 'Three reasons you will do social crm' to SlideShare. http://slidesha.re/kciVYH #SCRM11 (withhashtag now)
06-May-11 10:08 | ekolsky
RT @oursocialtimes: RT @jangles "Customers don't want a relationship with you, they want the benefits arelationship can offer" - @mjayliebs #scrm11
06-May-11 10:07 | fredvandijk
RT @HannahGodfrey1: @mjayliebs "in order to engage you need to listen first" absolutely! #SCRM11 | Wise !listening is key to understanding
06-May-11 10:07 | netskyf
@oursocialtimes can you make the twitter stream projection a bit bigger please? #scrm11
06-May-11 10:07 | Bethgranter
first 3 speakers were/are all excellent but all had ugly, ugly slides. Social CRM is not about design ;) #scrm11
06-May-11 10:07 | aden_76
RT @SocialMediaLond: Do you have any good examples of CRM tools?. #scrm11 - many good CRM tools andsuites. #scrm is fragmented
06-May-11 10:06 | twieberneit
@marktamis I refer the Honourable Gentleman to my previous answer :) the important people don't and shouldn'tcare. The customers #scrm11
06-May-11 10:06 | chrisabutler
Which part of a company is listening to online conversations? This differs, depending on the sector and what'sbeing said @mjayliebs #SCRM11
06-May-11 10:06 | timsgreenhalgh
RT @alsibley: Nobody cares about your products, people care about their problems #scrm11
06-May-11 10:05 | snarayan
RT @BrentLeary: @jangles just put them up on slideshare - http://slidesha.re/kM0TiZ. #scrm11 <- thx!
06-May-11 10:05 | jangles
@mjayliebs "in order to engage you need to listen first" absolutely! #SCRM11
06-May-11 10:05 | HannahGodfrey1
@twieberneit Do you have any good examples of CRM tools? I hope we hear more about that today in theconference. #scrm11
06-May-11 10:05 | SocialMediaLond
RT @jangles: "Customers don't want a relationship with you, they want the benefits a relationship can offer" -@mjayliebs #scrm11
06-May-11 10:05 | _robindickinson
RT @jangles: "Customers don't want a relationship with you, they want the benefits a relationship can offer"@mjayliebs #scrm11 - discounts?
06-May-11 10:04 | adrianmoss
RT @nick_rink: According to @mjayliebs customers are only interested in discounts and offers, not community#scrm11 - see also IBM study
06-May-11 10:04 | twieberneit
@chrisabutler software vendors - IBMM, Jive etc #scrm11
06-May-11 10:04 | MarkTamis
‘Customers do not want a relationship with your business, they want the benefits a relationship can offer to them’#scrm11 @mjayliebs
06-May-11 10:04 | Liberatelloyd
RT @jangles "Customers don't want a relationship with you, they want the benefits a relationship can offer" -@mjayliebs #scrm11
06-May-11 10:04 | oursocialtimes
RT @alsibley: Nobody cares about your products, people care about their problems #scrm11
06-May-11 10:04 | Bethgranter
According to @mjayliebs customers are only interested in discounts and offers, not community #scrm11
06-May-11 10:04 | nick_rink
@marktamis Which 'industry' is moving towards term social business? Us? Do the customers care? I doubt it :)#scrm11
06-May-11 10:04 | chrisabutler
:D +1 RT @alsibley: Nobody cares about your products, people care about their problems #scrm11
06-May-11 10:03 | blaisegv
RT @jangles: "Customers don't want a relationship with you, they want the benefits a relationship can offer" -@mjayliebs #scrm11
06-May-11 10:03 | avllonch
RT @alsibley: Nobody cares about your products, people care about their problems #scrm11 - bec of thatvendors move to the term solutions
06-May-11 10:03 | twieberneit
RT @jangles: "Customers don't want a relationship with you, they want the benefits a relationship can offer" -@mjayliebs #scrm11
06-May-11 10:03 | TheIanHendry
RT @alsibley: Nobody cares about your products, people care about their problems #scrm11
06-May-11 10:03 | BrentLeary
Mitch Lieberman Sword Ciboodle @mjayliebs - #SCRM11 Customers don't want a relationship with business,just the benefits this can offer
06-May-11 10:03 | timsgreenhalgh
"Customers don't want a relationship with you, they want the benefits a relationship can offer" - @mjayliebs#scrm11
06-May-11 10:03 | jangles
@TheIanHendry the 'industry' is moving to the term 'social business' #scrm11
06-May-11 10:02 | MarkTamis
Nobody cares about your products, people care about their problems #scrm11
06-May-11 10:02 | alsibley
RT @Birdseeds: Social CRM seems to lack bite/purpose without Enterprise 2.0 #scrm11 < Don't like 'Enterprise2.0', sounds exclusive of SMEs
06-May-11 10:02 | TheIanHendry
RT @jangles: "I had best customer service from my bank in years last week because I was complaining aboutthem on Twitter." - @ekolsky #scrm11
06-May-11 10:01 | thisisnumero
@jangles just put them up on slideshare - http://slidesha.re/kM0TiZ. #scrm11
06-May-11 10:01 | BrentLeary
No apologies for the occasional bit of shameless self-publicity :) #scrm11
06-May-11 10:01 | chrisabutler
RT @jangles: "I had best customer service from my bank in years last week because I was complaining aboutthem on Twitter." - @ekolsky #scrm11
06-May-11 10:01 | aden_76
Having a laptop open at a conference has always been acceptable at tech conferences (well last 8 years that I'vebeen going)#scrm11
06-May-11 10:00 | Bethgranter
Interesting point from @ekolsky about SMBs not having #SCRM tools. That's why we introduced The Networkwith wecando.biz #scrm11
06-May-11 10:00 | chrisabutler
RT @HannahGodfrey1: We are going to be live demoing how Brandwatch can be used for scrm during thebreaks #SCRM11
06-May-11 10:00 | audeokdoki67
Next up at #scrm11 Mitch Lieberman @mjayliebs from Sword Ciboodle 'Why Social CRM Requires EveryDepartment to Raise their Game'
06-May-11 10:00 | Liberatelloyd
disagree RT @SocialMediaLond: Social CRM is easier to do without any tools. Great news for small businesses!#scrm11
06-May-11 10:00 | twieberneit
RT @jangles: "I had best customer service from my bank in years last week because I was complaining aboutthem on Twitter." @ekolsky #scrm11
06-May-11 10:00 | snuggsy
Social CRM seems to lack bite/purpose without Enterprise 2.0 #scrm11
06-May-11 09:59 | Birdseeds
@mjayliebs is now up to talk about "Why Social CRM Requires Every Department to Raise their Game" #scrm11
06-May-11 09:59 | SocialMediaLond
Just need support and help RT @SocialMediaLond: Social CRM is easier to do without any tools. Great news forsmall businesses! #scrm11
06-May-11 09:59 | martinsteers
Next up : @mjayliebs on 'coordination or collaboration' #scrm11
06-May-11 09:59 | jangles
Social CRM is easier to do without any tools. Great news for small businesses! #scrm11
06-May-11 09:57 | SocialMediaLond
@netskyf Hmmm, I'm a kiwi but do not have All Black level rugby tackling skills ... but will try my best #scrm11
06-May-11 09:54 | CatrionaTweets
Hearing @ekolsky talk about social CRM success @BestBuy has had with @Twelpforce #scrm11
06-May-11 09:54 | jangles
@CatrionaTweets Super! keep him on stage then ;) #scrm11
06-May-11 09:54 | netskyf
@TheIanHendry as always, not everyone is on twitter #scrm11 | & opt-in will be key
06-May-11 09:53 | MarkTamis
@netskyf Yes, they are like streaming the whole event #scrm11 http://bit.ly/gFmm2N
06-May-11 09:53 | CatrionaTweets
@MarkTamis Although can be hard to match up identities between database customers and Twitterscreennames unless you ask them #scrm11
06-May-11 09:53 | TheIanHendry
RT @CatrionaTweets: Likewise! :-) RT @jangles: Love @ekolsky 's slides and his energy to explain #scrm11 | isanyone filming? :)
06-May-11 09:52 | netskyf
@MarkTamis But the Twitter API (open and free) enables fairly neat SCRM > Twitter integration #scrm11. Morethan FB/LI currently
06-May-11 09:52 | TheIanHendry
RT @HannahGodfrey1: We are going to be live demoing how Brandwatch can be used for scrm during thebreaks #SCRM11
06-May-11 09:51 | Hons
RT @Liberatelloyd: 'Success in social media for business as it relates to customers can be considered socialCRM success - for now' @ekolsky #SCRM11
06-May-11 09:51 | netskyf
RT @Bethgranter: Not many case studies of social crm success, lots of social media success stories. Exactly!Great to clarify difference #scrm11
06-May-11 09:51 | Onvizi
@TheIanHendry still you're missing the link back into your customer database #scrm11
06-May-11 09:50 | MarkTamis
RT @Liberatelloyd: 'Success in social media for business as it relates to customers can be considered socialCRM success - for now' @ekolsky #SCRM11
06-May-11 09:50 | timsgreenhalgh
RT @HannahGodfrey1: We are going to be live demoing how Brandwatch can be used for scrm during thebreaks #SCRM11
06-May-11 09:50 | brandwatch
'Success in social media for business as it relates to customers can be considered social CRM success - for now'@ekolsky #SCRM11
06-May-11 09:50 | Liberatelloyd
Not many case studies of social crm success, lots of social media success stories. Exactly! Great to clarifydifference #scrm11
06-May-11 09:50 | Bethgranter
@BrentLeary yw, enjoyed your presentation, thanks. Are you making your deck available? #scrm11
06-May-11 09:49 | jangles
"I had best customer service from my bank in years last week because I was complaining about them on Twitter."- @ekolsky #scrm11
06-May-11 09:49 | jangles
@MarkTamis And FB integ made tougher by privacy settings. Much easier on Twitter, don't even have to sign upto read/mine posts #scrm11
06-May-11 09:48 | TheIanHendry
RT @katyhowell: Big data means we need better Analytics. It is the next big career thing @issawolfe # #scrm11
06-May-11 09:48 | vivio_gr
RT @MarkTamis: We've seen SaaS, PaaS, IaaS - @brentleary introduces LaaS : Listen as a Strategy #scrm11
06-May-11 09:48 | PROJECTCONSULT_
#scrm11 The crossover point between internal and external communities is vital. Look at the ecosystem fromClearvale.
06-May-11 09:47 | podenterprises
@TheIanHendry FB-based SCRM integration is shallow b/c it only touches the HTML surface, not databases andthe meaning they contain. #scrm11
06-May-11 09:47 | MarkTamis
RT @timsgreenhalgh: Companies must have social infrastructure inside that reflects, reinforces and developsexternal social customer links #SCRM11 @ekolsky
06-May-11 09:46 | katyhowell
Likewise! :-) RT @jangles: Love @ekolsky 's slides and his energy to explain #scrm11
06-May-11 09:45 | CatrionaTweets
RT @TheIanHendry: RT @MarkTamis: @TheIanHendry read this on FB likes value http://bit.ly/kSkARY #scrm11< Great viral tool, but what does it tell us?
06-May-11 09:45 | Cybercom
Live streaming tickets to Social CRM 2011 (London) are available all day (and videos afterwards) #scrm11http://bit.ly/gFmm2N #scrm #crm
06-May-11 09:45 | influencepeeps
Love @ekolsky 's slides and his energy to explain #scrm11
06-May-11 09:44 | jangles
RT @MarkTamis: @TheIanHendry read this on FB likes value http://bit.ly/kSkARY #scrm11 < Great viral tool, butwhat does it tell us?
06-May-11 09:44 | TheIanHendry
'The half life of data is about 30 seconds' Esteban Kolsky #SCRM11
06-May-11 09:44 | Liberatelloyd
Companies must have social infrastructure inside that reflects, reinforces and develops external social customerlinks #SCRM11 @ekolsky
06-May-11 09:43 | timsgreenhalgh
RT @twieberneit: RT @MarkTamis: analytics is critical - @ekolsky #scrm11 - this cannot be emphasized uponenough!
06-May-11 09:43 | Onvizi
@ekolsky is on FIRE - which is why the fire alarm just went off at #scrm11!
06-May-11 09:43 | BrentLeary
Half life of data is about 30 s these days lol #scrm11
06-May-11 09:43 | katyhowell
Analytics is where the value of social crm lies. If you're an analyst your job's safe ;) #scrm11
06-May-11 09:42 | kelda
The importance of grown-up analytics in Social CRM from @ekolsky. Hell yeah! #scrm11
06-May-11 09:42 | steve_read
sounds like @ekolsky is trying to provoke the audience at #scrm11 Interested to know if this is a goodengagement technique?
06-May-11 09:42 | conduce
@TheIanHendry read this on FB likes value http://bit.ly/kSkARY #scrm11
06-May-11 09:41 | MarkTamis
RT @Onvizi: Acc to @ekolsky half audience at #scrm11 are not listening, other half are tweeting >> guilty -Backto conf live tweet debate :(
06-May-11 09:41 | nessclick
Call for a better analytics engine! Loved the pic. Wonder if @ekolsky actually draw it... #scrm11
06-May-11 09:41 | SocialMediaLond
Advice from @ekolsky at #SCRM11 for grads - one word: analytics.... Couldn't agree more.
06-May-11 09:41 | b1an
Woo! Big ups to data analysts. I <3 data! #scrm11
06-May-11 09:41 | Bethgranter
Big data means we need better Analytics. It is the next big career thing @issawolfe # #scrm11
06-May-11 09:41 | katyhowell
FIRE ALARM TEST ONLY! Do not leave.. #SCRM11
06-May-11 09:41 | martinsteers
RT @MarkTamis: analytics is critical - @ekolsky #scrm11 - this cannot be emphasized upon enough!
06-May-11 09:40 | twieberneit
We are going to be live demoing how Brandwatch can be used for scrm during the breaks #SCRM11
06-May-11 09:40 | HannahGodfrey1
Emerging trend at #SCRM11: social CRM is all about listening unstructured data and make sense of it rather thanasking questions.
06-May-11 09:40 | fabiodebe
Esteban Kolsky @ekolsky #SCRM11 - increased customer data 'social noise' needs careful analysis to provide~ROI
06-May-11 09:40 | timsgreenhalgh
analytics is critical - @ekolsky #scrm11
06-May-11 09:40 | MarkTamis
@heatherAtaylor http://bit.ly/fJuNOB You could also watch the live stream (£) #scrm11
06-May-11 09:40 | jangles
RT @nick_rink Listen, engage, convert ... social media is simple, right? #scrm11 http://bit.ly/iKaelc
06-May-11 09:39 | HCMSanMarcos
@martinsteers but in itself it has no value apart from data collection #scrm11
06-May-11 09:39 | katyhowell
100x more data from social media than market research etc - but does contain a lot of noise so needs dissecting- from @ekolsky #scrm11
06-May-11 09:39 | nessclick
Reason two... big data is coming! #scrm11
06-May-11 09:38 | SocialMediaLond
#scrm11 The key is to identify Effective Communication within the corporate environment and ensuring privacyand accuracy.
06-May-11 09:38 | podenterprises
According to @ekolsky half the audience at #scrm11 are not listening, the other half are tweeting
06-May-11 09:38 | Onvizi
#scrm11 sounds fascinating - hope someone will be sharing their notes?
06-May-11 09:38 | tomharle
@katyhowell social engagement strategy should be in place before social marketing.. surely! lol #SCRM11
06-May-11 09:38 | martinsteers
@ekolsky should crowdsource drawing creation :) (he'll know I'm joking) #scrm11
06-May-11 09:38 | chrisabutler
@chrisabutler the challenge is how to understand & help customers with their 'jobs', and how communities can beused as a tool here #scrm11
06-May-11 09:37 | MarkTamis
RT @martinsteers: Love the picture of "drinking from the firehose" image #SCRM11
06-May-11 09:37 | BrentLeary
RT @jenjeng: Batting for IT with @aden_76 at #scrm11 < you could say we are The IT Crowd...but that would bea stupid thing to say.
06-May-11 09:37 | aden_76
Listening to #scrm11
06-May-11 09:37 | Cybercom
Love the picture of "drinking from the firehose" image #SCRM11
06-May-11 09:37 | martinsteers
RT @martinsteers: If you cant make todays SocialCRM conference it is being streamed, more details herehttp://goo.gl/kNd9X #SCRM11
06-May-11 09:36 | rlavigne42
RT @brandwatch: We're at #scrm11 today, come and say hello!
06-May-11 09:36 | HannahGodfrey1
@jangles where is #scrm11 ?
06-May-11 09:36 | heatherataylor
Goal of social CRM is migrating towards Collaborative Enterprise #scrm11
06-May-11 09:36 | suraj_atreya
Esteban Kolksy @ekolsky - Social CRM is an interim step on path to social business and collaborative enterprise#SCRM11
06-May-11 09:36 | timsgreenhalgh
Social crm is just a step towards collaborative enterprise #scrm11
06-May-11 09:36 | Bethgranter
Listening doesn't give you anything more than information that you don't use @ekolsky #scrm11
06-May-11 09:35 | SharonMDonovan
good work by @ekolsky to use a shot from Gene Hackman classic The Conversation #scrm11
06-May-11 09:35 | aden_76
'Don't listen - engage, respond, see what happens' #SCRM11 Esteban Kolsky (@thinkJar)
06-May-11 09:35 | Liberatelloyd
RT @SharonMDonovan: generational shifts:60s loyalty schemes,70s service economy;80s personal computers,90s www,00s social evolution #scrm11
06-May-11 09:34 | Phil_Mohr
@KerryatDell first speaker @BrentLeary ref'd the Dell Social Media Command Center in his preso #scrm11
06-May-11 09:34 | jangles
Businesses now dealing with communities rather than individuals #scrm11
06-May-11 09:34 | Onvizi
RT @SharonMDonovan: generational shifts: 1960s loyalty schemes, 70s service economy; 80s personalcomputers, 90s internet www, 00s social evolution #scrm11
06-May-11 09:34 | Bethgranter
The challenge as I see re Social CRM communities is not creating them it is creating ones consumers want touse #scrm11
06-May-11 09:34 | chrisabutler
RT @aden_76: clever stuff by @ekolsky he analysed people tweeting before his talk > ie those in the room -knowyour audience! Genius #scrm11
06-May-11 09:33 | nessclick
"Socially enabled generation" << nice. #scrm11
06-May-11 09:33 | alsibley
We've been training people to work in teams for years. It's not a surprise that we're now living in a social,collaborative world. #scrm11
06-May-11 09:33 | SocialMediaLond