Download - Say It Just Right

Say It Just Right

www.TotalCommunicationsCoach.com

Say What You Want to Say

With Confidence


Open-Ended Questions

Whenever I have something to say, I usually what do you usually do? People who always say what they think,

make me. . .how do these people make you feel? Confrontations with others cause me to. . .do

you love conflict or do you shy away?. . .


GOALS

Define conflict Distinguish what to

do when Learning Stance—

Three C’s SIJR Model


THE THREE C’S

Change? Who can you Change? Curiosity—Genuine

stance Compassion—

Genuine concern for the other


Communication

Behavior that TransmitsMeaning from Sender to

Receiver

Sender

Receiver


Types of Communication

Visual 55%

Vocal 38%

Verbal 7%


Vocal Exercise

I didn’t say he stole the money



I didn’t say he stole the moneywww.TotalCommunicationsCoach.com

Behaviors

Openly Aggressive

Passive Aggressive

Assertive

Passive


Aggressive BehaviorsI’m Okay, You’re Not

Demanding Angry Condescending Threatening Blaming Controlling


Passive BehaviorsYou’re Okay, I’m Not

WithdrawsWalks Away Holds Feelings Inside Doesn’t Talk Becomes Depressed Suffers


Passive Aggressive Behaviors

Complains Backstabs Gossips Loud Nonverbals Doesn’t Follow Through PoutsMartyrdom


Assertive BehaviorsI’m Okay, You’re Okay

Problem Solving Disclosing Information Giving Checking Interdependency/Team Player Negotiating Directing LISTENING!!!!


Communicate with Confidence

To know what you’re thinking and feeling and to be able to say it just right.


Say It Just Right™ Model

Decision Points--Costs--Limits--Power

Specify Problem Invite the Other to Talk Join Feeling with Fact Resolve the Problem


Detours

Put-Off Distracting Denying Blaming Joking Reinterpreting

“Poor Me” Negative-vibes Apologizing Threatening Debating Procrastinating


Ways to Counter Detours

Persist Disagree Emphasize Feelings Agree. . .but State consequences

Dismiss Redefine Answer Fast Question/probe
