1. Brochure Samples SERVICE RESPONSE CENTER Making every day a
better day. VALUE STATEMENTS Eliminate the black hole for service
requests Create a seamless, integrated solution model Allow primary
caregivers to focus on patient care rather than the management of
support services Maximize satisfaction: patients, nursing and staff
One-stop-shop for service requests and delivery Implemented systems
for throughput monitoring and patient workflow accountability
Maintaining Service Level Commitments to ensure customer needs and
service capabilities are aligned Metrics that define the needs of
the department and future planning Improved department
administration and productivity Lean Centric Our people make the
difference Quality of life means INSPIRATION. The understanding and
vision to lead by example. It means a new way of thinking and a new
way of doing business with our clients. Being the source of
innovative thinking. Understanding that budget limitations should
not limit performance. Knowing that to truly serve our clients, we
must be our clients; share their aspirations and the motivation to
excel. It means doing whatever it takes to create a better
experience for their people and the people they serve. Thats what
we do. SERVICE RESPONSE CENTER INCREASES EFFICIENCYIntegrates high
touch/high tech systems to support lean processes.Offers proven
solutions for reducing costs and enhancing quality
outcomes.Provides your customers with a proven faster, better,
cheaper, predictable service access and delivery experience across
all services. Transport Services Front Desk Concierge Materials
Management Security Valet Services Catering Conference and Meeting
Schedule Food and Nutrition Services Laundry and Linen Services
Engineering Environmental Services Patient Equipment Mangement
Solutions (PEMS) Office of Emergency Management (OEM)
2. Brochure Samples You can make requests on a 24/7 basis
Housekeeping Property Services Facilities Services support to all
outer properties Interpreter Services SHC only Outpatient Center
OPC Engineering and housekeeping Conference Room Reservation
Management SHC, LPCH and OPC (Outpatient Center) Therapy/Specialty
Beds (SHCLPCH) Place an order, bed return/removal, coverlet/sheet
change and repairs Patient Transport (SHC only) Transport status,
queries or priority upgrades Assistance in entering and tracking
tasks Dietary Support Services Engineering and Maintenance Disaster
Planning Support for code triage and code alpha Startup command
center Environmental HealthSafety SHC, LPCH and Outpatient Center
(OPC) Skylight Alerts SHCLPCH Noise Hotline SHC Monitoring of
Freezer/Refrigeration Units SHC, LPCH and Outpatient Center Patient
Equipment Mgmt PEMS (SHCLPCH) Bed delivery/pickup and
reconfigurations (non-rentals) Equipment delivery and pickup
Therapy/specialty bed pickup The Facilities Services Response
Center was created to help the organization focus on patient care
and allow caregivers to focus on helping the patient get well.
Studies showed that caregivers spent a lot of time calling around
to different departments to take care of the needs of the patient
and even more time following up on items that needed to be taken
care of in their work areas. The Facilities Services Response
Center is a single point of contact for the coordinated dispatch
and tracking of services. We work with each support service area to
develop the most effective and efficient way to handle their needs.
Our call center is open 24 hours a day, 7 days a week to ensure
requests are handled promptly and with exemplary service. We are
your service advocates and our focus is to have you spend more time
with our patients and less time worrying about logistics. We are
committed to providing you with an experience that will exceed your
expectations. One call does it all! FACILITIES SERVICES RESPONSE
CENTER Outside line 650 498 4400 Internal extension x 8-4400
[email protected] WHAT WE NEED One Call Does It All Your Name
Department Contact Number Room Number Service Request
3. Brochure Samples ON-SITE SOLUTIONS FOOD AND NUTRITION
SERVICES VISITOR AND STAFF DINING FEATURES Sodexo provides
innovative patient and retail food service concepts, excellence in
clinical nutrition, Food Management process, best practices and
capable on-site management. BENEFITS Cutting-edge patient programs
that significantly increase quality and patient satisfaction.
Energize and nourish the spirits of staff and visitors alike with
sumptuous cuisine in a setting that aligns with the core values of
wellness, diversity and sustainability. ENVIRONMENTAL SERVICES
FEATURES Delivers experienced on- site management trained
specifically to lead and motivate Environmental Services employees.
We provide staffing plans based on the latest labor- saving
technology and a network of resources and best practices using our
Environmental Services systems. BENEFITS Reduces costs, saves time,
improves patient satisfaction and improves hospital experience for
staff and visitors. SERVICE RESPONSE CENTER FEATURES Combines
high-tech with high-touch systems to provide a single, organized
point of contact for all internal customer service requests.
BENEFITS Tasks are prioritized based on degree of urgency and
optimizes labor productivity. TRANSPORT SERVICES FEATURES Complete
Transport Services program including patient admissions/discharges,
patient transfers/ pickups/returns, delivering/ returning
equipment, stat items and ad-hoc supply deliveries. BENEFITS
Improved patient throughput, increased patient turnover, reduced
patient wait time, established standards for different trip types,
quick resolution of issues and continuous quality monitoring of
performance and opportunities for improvement.
OPERATIONSMAINTENANCE FEATURES Sodexo works with you to extend the
useful life of your physical assets by providing proactive
maintenance for HVAC and other critical systems, fire protection,
emergency power, accurate cost tracking and efficient staffing.
BENEFITS Continuity of service, maximum uptime, higher
productivity, reduction in utilities consumption and lowered costs
across all services. ENERGY AND CONSTRUCTION SERVICES FEATURES
Sodexos Energy and Construction Services capabilities include
capital planning, financing, full design/build capabilities,
construction management and ongoing operations and maintenance.
BENEFITS Energy efficiencies, lower operating expenses, reduction
of carbon footprint, and maximized occupant comfort through a
comprehensive suite of energy solutions. CLINICAL TECHNOLOGY
MANAGEMENT FEATURES Sodexos technical professionals ensure that
your critical medical equipment is always performing at peak
efficiency so you can continually deliver exceptional care.
Includes repair parts and repair labor 24 hours a day, seven days a
week, for all equipment in your Medical Equipment Management Plan.
BENEFITS Increase the quality and efficiency of your equipment
management services, while reducing operational costs and, more
importantly, have peace of mind knowing that vital equipment wont
fail at critical times. LAUNDRY AND LINEN SERVICES FEATURES
Expertise in all aspects of laundry and linen management including
production, inventory control, washroom technology, linen and
equipment purchasing, distribution systems, human resources and
central accounting. BENEFITS Sodexos proven, innovative techniques
help you maximize the efficiency of your operation to minimize the
need for extensive investment in equipment replacement and achieve
a superior balance of cost and quality. VENDING SERVICES FEATURES
Sodexo conducts detailed analysis of work habits, schedules and
needs of our customer base to provide popular brands and healthy
selections of snacks/beverages/quick meals. BENEFITS One source for
products, equipment selection, installation, maintenance,
consolidated reporting and invoicing. PARTNER ORGANIZATIONS COMFORT
KEEPERS FEATURES Comfort Keepers provides a wide range of in-home
companion and personal care services that enable people recently
discharged from hospitals and rehabilitation centers to maintain
the highest possible level of independence. BENEFITS Comfort
Keepers is a reliable, high-quality resource that supports positive
health outcomes and a better experience beyond the hospital stay
itself. TELE-TRACKING TECHNOLOGIES (Partnership pricing discount)
FEATURES Tele-Tracking Technologies is the world leader of patient
flow automation solutions to the health care industry. BENEFITS
Reductions in bed assignment and room turnaround times, enhanced
patient throughput, increased patient/ family and employee
satisfaction, and enhanced financial performance from incremental
capacity created. CIRCLES A SODEXO COMPANY FEATURES Employees,
families, patients and visitors have access to a full range of
services via virtual or full- service on-site concierge. BENEFITS
Circles services are leveraged as employee benefits to decrease
stress for employees, heighten employee morale, increase
productivity and help maintain a top-notch workforce. BENEFITS AND
REWARDS SERVICES FEATURES Tailor-made reward and recognition
programs aligned with a companys culture and targeted to deliver
measurable results. BENEFITS Life-simplifying solutions that can
help clients attach, engage and retain employees by building
commitment, engagement and employee loyalty. SERVICE SPIRIT. TEAM
SPIRIT. SPIRIT OF PROGRESS. SODEXO UNIVERSITY FEATURES Through
Sodexo University, employees have access to diverse learning
opportunities specially designed to help them give best-in-class
service to our clients and customers. Experts from each business
line contribute to our specifically designed learning tools.
BENEFITS Comprehensive options include self-study, instructor-led
classes, online courses and partnerships with other organizations.
EMPLOYEE BENEFITS FEATURES Our employees are our biggest asset and
we offer benefits and programs that improve the quality of daily
life for our employees now and into the future. BENEFITS Every
employee has a wide range of professional and personal
opportunities to improve the quality of their daily life. CORPORATE
CITIZENSHIP DIVERSITY AND INCLUSION FEATURES Sodexo is a leader in
diversity and our goal is to create a workplace where everyone is
respected. Our success is all about using the strength of our
employees diversity to serve our clients. BENEFITS Be an employer
of choice in your marketplace by aligning your culture with
Sodexos. SUSTAINABLE DEVELOPMENT FEATURES The Better Tomorrow Plan
adds a global approach to Sodexos continuing commitment to
improving the quality of daily life for customers in three key
areas the environment, health and wellness, and community
development. BENEFITS A significant impact on helping clients
fulfill their own sustainability objectives. It will engage
consumers and employees in helping to make changes that will have a
positive impact on our planet for future generations. 800 432 6663
9801 Washingtonian Blvd. Gaithersburg, MD 20878 www.sodexoUSA.com
2013 EDITION HEALTH CARE Portfolio of Comprehensive Services PEOPLE
Increasing employee, consumer and end-user satisfaction and
motivation through a more effective workforce PROCESSES Enhancing
the quality, efficiency and productivity of processes
INFRASTRUCTURE AND EQUIPMENT Through optimized asset utilization
and reliability, and contributing to the attractiveness of living
and work environments Sodexos Comprehensive Services contribute to
the performance of key components of our clients organizations:
their People, Processes, Infrastructure and Equipment. These
solutions help organizations improve performance in the following
ways. COMPREHENSIVE SERVICE SOLUTIONS
4. Brochure Samples NATURAL! BY SODEXO | Natural! by Sodexo |
Sodexo Health Care | 800.432.6663 | www.sodexoUSA.com Share Your
Commitment to Wellness Products are 100% Fruit Based Encourages a
Healthy and Well-Balanced Life Biodegradable Packaging As part of
its commitment to provide and promote varied and balanced food
options, Sodexo has created the Natural! food and beverage concept.
The offer aims at conveying the benefits of fruit and how it can
help metabolism. Natural! recipes are all based on 100% natural
products with no concentrates or added sugar. Studies show that
many Americans want to make healthy choices, and are looking for
support to accomplish that. Employers across the country are
assuming a greater role in walking the wellness journey with their
employees. Natural! is a great way to share your commitment to
wellness. Its an innovative food concept based 100% on fruit and
juice. No fillers or preservatives all natural. The brand is
bright, lively and welcomes consumers to come back to fruit in an
original and easy way. Natural! includes a line of smoothies,
juices and fruit cups. One of the biggest benefits for customers is
the products convenience. Ready-to-eat fruit thats tasty and
nutritious, too! Natural! is a true retail offer. The innovative
format promotes healthy eating trends that are relevant in todays
marketplace. The retail image of the brand is close to that of
street brands and will enhance the image of your location. Natural!
by Sodexo | Sodexo Health Care | 800.432.6663 | www.sodexoUSA.com
6CORE VALUES OF NATURAL! WHAT MAKES NATURAL! THE RIGHT
CHOICE?Todays market focus on wellness is rapidly growing; consumer
expectations for healthy offerings are high.Offers an attractive
line of nutritious, easy-to-consume fruit meeting the consumer
demand for wellness foods.The brand is on trend with todays
marketplace fruit and smoothie concepts.Flexible concept that can
be built to accommodate various size footprints. PROTECTOR: to
increase the bodys defenses SLIMMER: to help slim ENERGIZED: to
increase energy ANTISTRESS: to relax the body REJUVENATOR: to
rejuvenate skin DETOXIFIER: to purify the body BENEFITS AT A
GLANCEServes to validate location as a credible source of health
and wellnessConveys a message of care and concern about employee
well-beingIncreases employee and customer satisfactionImproves
sales of health and wellness itemsAdditional value through a
convenient product offeringPromotes an overall healthy environment
Natural! makes it easy and convenient for customers to eat
right.
5. February 2013 Sierra Tucson Treatment Center Tucson, AZ and
SIERRA TUCSON ENVIRONMENTAL SERVICES REVIEW AND EXPANDED
CAPABILITIES OVERVIEW HEALTH CARE JULY 2013 Book/Proposal Cover
Samples