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SAP Patching Strategy at
Newcastle University
Discover our Approach for Keeping Up-to-Date with
Support Packages and Enhancement Packages
Alan Cecchini
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University Facts and Figures
UG students = 16872PG students ===6002
2
Income = 405 million
Staff (academic) ==5429 (2430)
World-class reputation for research excellenceFirst UK university to establish an international branch campus (Malaysia)
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Agenda
Patching Challenges and Drivers
Our New Strategy
Future Plans
3
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Agenda
Patching Challenges and Drivers
Our New Strategy
Future Plans
4
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ERP CRM,
Portal, BW,
PI
SRM BCM
SAP ComplexityStaff Resources
SAP Deployment
5
1999 2005 2010 2012 2014
Agreed new patching strategy
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HR CLC packages
(legal driven)
Major upgrades 2008
(support driven)
Adhoc patching
(project driven)
Technology updates
(application driven)
Pre-2012 - Reactive Maintenance
6
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Patching Barriers
7
Skills and experience
Increasing complexity
Large deltas
Lessons not learned
Relentless change
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Integration Complexity
8
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Benefits of Regular Patching
9
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Agenda
Patching Challenges and Drivers
Our New Strategy
Future Plans
10
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Strategy Highlights
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Consistenttimeframe
Decouple
HR CLCs
Development
continuityContinuous
improvement
Patch all SAP systems
annually at same time
(SPs EHPs)
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Strategy in Practice
System 2012 (1
st
year) 2013 (live) 2014
SAP ERP
SAP CRM
SAP SRM
SAP Portal
SAP BW
SAP PI
12
[(planned)
EHP4,5,6+ SPs
(upgraded)
EHP1 + SPs
EHP1 + SPs
SPs
SPs
EHP2 + SPs
EHP2 + SPs
SPs
EHP7+ SPs
EHP3+ SPs
EHP3+ SPs
SPs
SPs
SPs
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Most Recent Patching Exercise
System 2013 Patching (live Feb 2014)
SAP ERP 6.0 EHP6, NW 7.0 EHP3
SAP CRM 7.0 EHP2, NW 7.0 EHP3
SAP SRM 7.0 EHP2, NW 7.0 EHP3
SAP Portal
NW 7.0 EHP2 *
SAP BW
NW 7.0 EHP2 *
SAP PI NW 7.1 EHP1
13
EHP level increased, all othersystems only patched with SPs
We hadplannedto apply
EHPs butNWupgraderequired
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Upgrade Dependency
14
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System 2013 Patching (live) NW Upgrade
SAP ERP 6.0 EHP6, NW 7.0 EHP3 EHP6, NW 7.0 EHP3
SAP CRM 7.0 EHP2, NW 7.0 EHP3 EHP2, NW 7.0 EHP3
SAP SRM 7.0 EHP2, NW 7.0 EHP3 EHP2, NW 7.0 EHP3
SAP Portal NW 7.0 EHP2 NW 7.4
SAP BW NW 7.0 EHP2 NW 7.4
SAP PI NW 7.1 EHP1 NW 7.4
System 2013 Patching (live) NW Upgrade 2014 Patching
SAP ERP 6.0 EHP6, NW 7.0 EHP3 EHP6, NW 7.0 EHP3 EHP7+,NW 7.4
SAP CRM 7.0 EHP2, NW 7.0 EHP3 EHP2, NW 7.0 EHP3 EHP3+, NW 7.4
SAP SRM 7.0 EHP2, NW 7.0 EHP3 EHP2, NW 7.0 EHP3 EHP3+, NW 7.4
SAP Portal NW 7.0 EHP2 NW 7.4 NW 7.4
SAP BW NW 7.0 EHP2 NW 7.4 NW 7.4
SAP PI NW 7.1 EHP1 NW 7.4 NW 7.4
Planned Maintenance
maintenance scope
System 2013 Patching
SAP ERP 6.0 EHP6, NW 7.0 EHP3
SAP CRM 7.0 EHP2, NW 7.0 EHP3
SAP SRM 7.0 EHP2, NW 7.0 EHP3
SAP Portal NW 7.0 EHP2
SAP BW NW 7.0 EHP2
SAP PI NW 7.1 EHP1
15
[(go live Jul 2014])(go live Feb 2014]) [(go live Feb 2015])
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Project Governance
x80
x40
x6
x3 Project Managers
SAP Team Leads
SAP Specialists
Business Users
16
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Patching Timeline
17
[9 week dev chill
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Testing and Issues Management
18
.
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service.sap.com/bfp
Evaluating New Capabilities
19
http://service.sap.com/bfphttp://service.sap.com/bfphttp://service.sap.com/bfp7/26/2019 SAP Patching Strategy at Newcastle University
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Evaluating New Capabilities
20
www.sapsolutionbrowser.com
http://www.sapsolutionbrowser.com/http://www.sapsolutionbrowser.com/7/26/2019 SAP Patching Strategy at Newcastle University
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Evaluating New Capabilities
21
www.sapimprovementfinder.com/public
http://www.sapimprovementfinder.com/publichttp://www.sapimprovementfinder.com/public7/26/2019 SAP Patching Strategy at Newcastle University
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Matrix for SAP ERP system:
Determining Browser Support
All major browsers supported
22
service.sap.com/pam
http://service.sap.com/pamhttp://service.sap.com/pam7/26/2019 SAP Patching Strategy at Newcastle University
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Lessons Learned -Planning
23
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Lessons Learned -System Refreshes
24
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Lessons Learned - Issues Review 2012
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We challenged these
The value of our Impact Analysis tier 65% High issues identified
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Lessons Learned - Issues Review 2013
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14
%tests performed
- 2013 (3633 tests) vs 2012 (4476 tests)
9
%test completion
- 2013 (QA 94%) vs 2012 (QA 85%)
51% issues overall - 2013 (127 issues) vs 2012 (258 issues)
53
%high priority issues
- 2013 (36) vs 2012 (77)
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Agenda
Patching Challenges and Drivers
Our New Strategy
Future Plans
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Future Plans
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Contact details:Name Email Tel
Alan Cecchini
(SAP DevelopmentManager)
[email protected] +44 (0) 191 2085351
Wrap Up
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Questions?
mailto:[email protected]:[email protected]Top Related