Training and Education Support Industry Skills Unit Meadowbank
A workbook for people undertaking entry units for Hairdressing
Version 1
Product Code: 2555
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© Community Services Health Tourism and Recreation Curriculum Centre © 2007 TAFE NSW
ACKNOWLEDGMENTS TAFE NSW – Community Services, Health, Tourism and Recreation Curriculum Centre would like to acknowledge the support and assistance of the following people in the production of this workbook:
Writer: Barbara Fallone, Teacher Contributors: Donna Colombini, Teacher; Donna Cooper, Teacher;
Gabriele Seidel-Wynne, Teacher; Jo Laforce, Teacher Coordinator: Julie Walker, Head Teacher
Program manager: Narelle Goiser, Program Manager Instructional designer/ editor:
Kate Robinson, Kate Robinson Media
Proofreader: Nina Paine, Written Right Stills photography: Addison West, Jo Laforce and Barbara Fallone The Salon character illustrations:
Jo Kay
Fact sheet illustrations Erin Cassidy
Thank you to the TAFE Institutes, teachers and students and to Rose Borg, Violetta Kola and Deahna Foti from Mink Hair + Spa who gave their time voluntarily for this resource.
Enquiries to TAFE NSW, Training and Education Support, Industry Skills UnitLocked Bag 6, Meadowbank, NSW 2114, phone (02) 9942 3200.
ISBN: 978-0-7348-9000-9
© The State of New South Wales, Department of Education and Training, TAFE
NSW, Community Services, Health, Tourism and Recreation Curriculum
Centre, 2007.
Copyright of this material is reserved to Community Services, Health, Tourism and
Recreation Curriculum Centre, TAFE NSW. Reproduction or transmittal in whole or
in part, other than for the purposes of private study or research, and subject to the
provisions of the Copyright Act, is prohibited without the written authority of
Community Services, Health, Tourism and Recreation Curriculum Centre, TAFE
NSW.
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© Community Services Health Tourism and Recreation Curriculum Centre © 2007 TAFE NSW
TABLE OF CONTENTS
INTRODUCTION .................................................................................................................... 1
Aim ............................................................................................................. 1
How the Workbook is set out....................................................................... 1 Case studies .............................................................................................................. 2
About the icons ........................................................................................... 3
Helpful tips ................................................................................................. 4 Self-paced learning .................................................................................................... 4 Using the Workbook .................................................................................................. 4 How to answer short answer questions ...................................................................... 5
Assessment ................................................................................................. 6
Recognised Prior Learning .......................................................................... 7
UNIT 1: FOLLOW PERSONAL HEALTH AND SAFETY ROUTINES AT WORK ...................... 8
OH&S – Risk assessment ........................................................................... 10
Fact sheets: Handle and use chemicals safely ........................................... 11
Tips for: Handle and use chemicals safely ................................................. 22 Working with hazards – what can you do? “Prevention is better than cure!” ............. 22 Tips for safe working with chemicals ........................................................................ 22 Tips for how to look after yourself ............................................................................ 23
Activity 1: Handle and use chemicals safely .............................................. 24 Performance criteria ................................................................................................ 24 Case study .............................................................................................................. 24
Fact sheets: Handle hairdressing equipment safely ................................... 30
Tips for: Handle hairdressing equipment safely ......................................... 37 Checklist: Passing and handling equipment safely .................................................... 37
Activity 2: Handle hairdressing equipment safely ..................................... 38 Performance criteria ................................................................................................ 38 Case study .............................................................................................................. 38
Fact sheets: Practise personal hygiene ...................................................... 44
Tips for: Practise personal hygiene ........................................................... 47
Activity 3: Practise personal hygiene ........................................................ 48 Performance criteria ................................................................................................ 48 Case study .............................................................................................................. 48
Fact sheets: Practise healthy posture ....................................................... 53
Tips for: Practise healthy posture ............................................................. 58
Activity 4: Prastice healthy posture .......................................................... 59 Performance criteria ................................................................................................ 59 Case study .............................................................................................................. 59
Review exercises ....................................................................................... 63
Workplace task ......................................................................................... 66 Self-assessment quiz ............................................................................................... 66 Checklist: Personal protective equipment ................................................................. 67 Checklist: How to care for your hands ...................................................................... 67 Checklist: How to check your posture ...................................................................... 68
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© Community Services Health Tourism and Recreation Curriculum Centre © 2007 TAFE NSW
Instructions: A. Prepare a colour .............................................................................. 68 Instructions: B. Clean the equipment used for a colour ............................................ 69
Skills Passport .......................................................................................... 70
Suggested responses: Follow personal health and safety routines at work . 72 Activity 1: Handle and use chemicals safely.............................................................. 72 Activity 2: Handle hairdressing equipment safely ...................................................... 73 Activity 3: Practise personal hygiene ........................................................................ 73 Activity 4: Practise healthy posture .......................................................................... 74 Review exercises ...................................................................................................... 74 Self-assessment quiz ............................................................................................... 74
UNIT 2: MAINTAIN AND ORGANISE WORK AREAS .......................................................... 75
OH&S – Risk assessment ........................................................................... 76
Fact sheets: Organise work areas .............................................................. 77
Tips for: Maintain and organise work areas ............................................... 82 Checklist: Setting up your work area ....................................................................... 82
Activity 1: Organise work areas ................................................................. 83 Performance criteria ................................................................................................ 83 Case study .............................................................................................................. 83
Fact sheets: Clean work areas ................................................................... 91
Tips for: Clean work areas ....................................................................... 102 Tips for cleaning work areas and equipment ........................................................... 102 Checklist: Safe use of cleaning and disinfecting products and equipment ............... 102 Tips for safe disposal of waste ................................................................................ 103 Checklist: Disposing of waste ................................................................................. 103
Activity 2: Clean work areas ................................................................... 104 Performance criteria .............................................................................................. 104 Case study ............................................................................................................ 104
Review exercises ..................................................................................... 110
Workplace task ....................................................................................... 113 Self-assessment quiz ............................................................................................. 113 Instructions: Prepare the work area for a haircut ................................................... 114
Skills Passport ........................................................................................ 116
Suggested responses: maintain and organise work areas ......................... 118 Activity 1: Organise work areas .............................................................................. 118 Activity 2: Clean work areas ................................................................................... 119 Review exercises .................................................................................................... 120 Self-assessment quiz ............................................................................................. 120
UNIT 3: PREPARE CLIENTS FOR SALON SERVICES ..................................................... 121
OH&S – Risk assessment ......................................................................... 122
Fact sheets: Gown and protect clients .................................................... 123
Tips for: Gown and protect clients .......................................................... 125 Tips for gowning up ............................................................................................... 125 Checklist: Gowning service .................................................................................... 125
Activity 1: Gown and protect clients ....................................................... 126 Performance criteria .............................................................................................. 126 Case study ............................................................................................................ 126
Fact sheets: Prepare hair for shampoo service ........................................ 131
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© Community Services Health Tourism and Recreation Curriculum Centre © 2007 TAFE NSW
Tips for: Prepare hair for shampoo service .............................................. 141 General tips .......................................................................................................... 141
Activity 2: Prepare hair for shampoo service ........................................... 142 Performance criteria .............................................................................................. 142 Case study ............................................................................................................ 142
Fact sheets: Shampoo hair ...................................................................... 150
Tips for: Shampoo hair ............................................................................ 157 General tips .......................................................................................................... 157
Activity 3: Shampoo hair ........................................................................ 158 Performance criteria .............................................................................................. 158 Case study ............................................................................................................ 158
Fact sheets: Apply and remove treatment products ................................ 164
Tips for: Apply and remove treatment products ...................................... 167 Tips for applying and removing treatments ............................................................. 167 Tips for massage treatment .................................................................................... 167
Activity 4: Apply and remove treatment products ................................... 168 Performance criteria .............................................................................................. 168 Case study ............................................................................................................ 168
Review exercises ..................................................................................... 175
Workplace task ....................................................................................... 179 Self-assessment quiz ............................................................................................. 179 Checklist: Shampoo procedure............................................................................... 180 Checklist: Preparing for treatment application ........................................................ 181 Checklist: Treatment procedure ............................................................................. 182 Instructions: Prepare clients for salon services ....................................................... 182
Skills Passport ........................................................................................ 184
Suggested responses: Prepare clients for salon services .......................... 186 Activity 1: Gown and protect clients ....................................................................... 186 Activity 2: Prepare hair for shampoo service ........................................................... 187 Activity 3: Shampoo hair ........................................................................................ 188 Activity 4: Apply and remove treatment products .................................................... 189 Review exercises .................................................................................................... 190 Self-assessment quiz ............................................................................................. 190
UNIT 4: DRY HAIR TO SHAPE ......................................................................................... 191
OH&S – Risk assessment ......................................................................... 193
Fact sheets: Consult with senior operator and prepare for service .......... 194
Tips for: Consult with senior operator and prepare for service ................ 198 Working with your senior operator ......................................................................... 198 Working with clients .............................................................................................. 198 OH&S and care of tools and equipment .................................................................. 198
Activity 1: Consult with senior operator and prepare for service ............. 199 Performance criteria .............................................................................................. 199 Case study ............................................................................................................ 199
Fact sheets: Complete dry ...................................................................... 208
Tips for: Complete dry ............................................................................ 213 Client range for service .......................................................................................... 213 Do‟s and Don‟ts for dry hair to shape ..................................................................... 213
Activity 2: Complete dry ......................................................................... 214 Performance criteria .............................................................................................. 214
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© Community Services Health Tourism and Recreation Curriculum Centre © 2007 TAFE NSW
Case study ............................................................................................................ 214
Fact sheets: Finish hair .......................................................................... 219
Tips for: Finish hair ................................................................................ 221 Finishing products ................................................................................................ 221 Communication ..................................................................................................... 221
Activity 3: Finish hair ............................................................................. 222 Performance criteria .............................................................................................. 222 Case study ............................................................................................................ 222
Review exercises ..................................................................................... 226
Workplace task ....................................................................................... 228 Self-assessment quiz ............................................................................................. 228 Checklist: Tools, electrical equipment and styling aids ........................................... 229 Checklist: Safe use of electrical equipment ............................................................. 229 Checklist: Preparation before you commence your work ......................................... 230 Checklist: Questions to ask before using finishing techniques ................................ 230 Instructions: Dry hair to shape .............................................................................. 231
Skills Passport ........................................................................................ 232
Suggested responses: dry hair to shape ................................................... 234 Activity 1: Consult with senior operator and prepare for service ............................. 234 Activity 2: Complete dry ......................................................................................... 235 Activity 3: Finish hair ............................................................................................ 236 Review exercises .................................................................................................... 236 Self-assessment quiz ............................................................................................. 236
UNIT 5: ASSIST COLLEAGUES PROVIDING MULTIPLE SALON
SERVICES AS A TEAM MEMBER ................................................................................... 237
OH&S – Risk assessment ......................................................................... 238
Fact sheets: Communicate with hairdressing work team colleagues ........ 240
Tips for: Communicate with hairdressing work team colleagues .............. 247 Rules of thumb for working in a small group in a busy workplace .......................... 247 Code of ethics ........................................................................................................ 247
Activity 1: Communicate with hairdressing work team colleagues .......... 248 Performance criteria .............................................................................................. 248 Case study ............................................................................................................ 248
Fact sheets: Provide service to colleagues ............................................... 254
Tips for: Provide service to colleagues .................................................... 256 Advantages of being part of a team ......................................................................... 256 To be an effective member of a team ....................................................................... 256
Activity 2: Provide service to colleagues ................................................. 257 Performance criteria .............................................................................................. 257 Case study ............................................................................................................ 257
Fact sheets: Work in a team ................................................................... 264
Tips for: Work in a team .......................................................................... 276 Do‟s and Don‟ts of feedback ................................................................................... 276
Activity 3: Work in a team ...................................................................... 277 Performance criteria .............................................................................................. 277 Case study ............................................................................................................ 277
Review exercises ..................................................................................... 283
Workplace task ....................................................................................... 286
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Self-assessment quiz ............................................................................................. 286 Instructions: Assist colleagues providing multiple salon services ............................ 287
Skills Passport ........................................................................................ 290
Suggested responses: Assist colleagues providing multiple salon services as a team member ....................................................................................... 292
Activity 1: Communicate with hairdressing work team colleagues .......................... 292 Activity 2: Provide service to colleagues .................................................................. 293 Activity 3: Work in a team ...................................................................................... 294 Review exercises .................................................................................................... 295 Self-assessment quiz ............................................................................................. 295
GLOSSARY ...................................................................................................................... 296
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8 The Salon Workbook
© Community Services Health Tourism and Recreation Curriculum Centre © 2007 TAFE NSW
WRHCS205A
FOLLOW PERSONAL
HEALTH AND SAFETY ROUTINES AT WORK
UNIT 1
Fact sheets and activities contained within this unit will assist you to become competent in the following skills:
Handle and use chemicals safely
The symptoms, causes and common forms of occupational contact dermatitis are recognised and preventative routines are implemented according to
workplace procedures.
Protective gloves are worn for hairdressing chemical services according to manufacturer's product safety data sheets and workplace operator safety
procedures.
Facial masks and goggles are worn when mixing colour and/or lightening products where indicated in relevant legislation, manufacturer's product
safety data and according to workplace operator safety procedures.
Skin protective barrier creams are applied regularly to protect skin in regular contact with water and shampoo.
Cleaning and disinfecting products are diluted according to manufacturer's instructions and protective gloves are worn where indicated by manufacturer's product safety data sheets and workplace operator safety
procedures.
Handle hairdressing equipment safely
Scissors are held with points away from the body and passed with handles away from the body.
Scissor blades are wiped with care away from the body and towards the point.
Disposable razor blades are removed and replaced according to workplace safety procedures.
Used blades are disposed of according to relevant legislation and safe workplace practices.
Electrical sockets are switched off when inserting and removing plugs on thermal equipment.
Equipment with loose wires is discarded and reported according to workplace maintenance procedures.
Practise personal hygiene
Hands are washed thoroughly with antibacterial cleanser before and after client contact.
Relevant legislation and regulations are implemented after contact with
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© Community Services Health Tourism and Recreation Curriculum Centre © 2007 TAFE NSW
infectious disorders.
Practise healthy posture
Posture-supportive closed-toe footwear is worn in the workplace.
Client chairs are adjusted up or down where possible to avoid operator bending.
Straight back and shoulders with bending from the knees where required is consistently demonstrated.
To complete this unit it is recommended that you read the fact sheets and complete all the activities in each section:
Handle and use chemicals safely – fact sheets and activity 1
Handle hairdressing equipment safely – fact sheets and activity 2
Practise personal hygiene – fact sheets and activity 3
Practise healthy posture – fact sheets and activity 4.
When you have completed each of these sections, check your work in the activities against the suggested responses. There are also some review exercises for you to complete. When you are ready, you can attempt the:
Workplace task
Skills Passport.
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10 The Salon Workbook
© Community Services Health Tourism and Recreation Curriculum Centre © 2007 TAFE NSW
OH&S – RISK ASSESSMENT
Prior to completing any service in a hairdressing salon and/or at TAFE it is important to be aware of the risks involved. By law it is the responsibility of the facilitator and student to minimise Occupational Health and Safety (OH&S) risks. The risk assessment below identifies potential risks when following a personal health and safety routine at work. It includes an explanation of the safety measures required to ensure your own safety and the safety of others.
Hazard Risks Safety measures
Electrical equipment
Electric shock
Fire
Electrocution
Burns
Make sure power cords are in good condition.
Electrical appliances should be inspected
regularly by an electrician and tagged.
Do not use electrical equipment near
water.
Apply correct handling method and follow advice on the safe handling of equipment.
Chemicals Could burn skin
Carcinogenic
Eye burn
Ruin clothing
Dermatitis
Wear gloves.
Wear a dust mask.
Wear goggles.
Wear an apron.
Use barrier cream.
Bleach Carcinogenic
High acidity
Always wear a dust mask.
Always wear gloves, a mask and goggles.
Disinfectant
and cleaning
products
Increase the risk of
various health
problems
including
inhalation and dermatitis
Always read manufacturer‟s instructions
on how to use products.
Wear personal protective equipment (PPE) when using products.
Check the Manufacturer‟s Safety Data
Sheets (MSDS).
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© Community Services Health Tourism and Recreation Curriculum Centre © 2007 TAFE NSW
FACT SHEETS
ELEMENT 1: HANDLE AND USE CHEMICALS SAFELY
1.1 The symptoms, causes and common forms of occupational contact dermatitis are recognised and preventative routines are implemented according to workplace procedures
Dermatitis
Work-related dermatitis is a skin condition caused by things that people touch. In hairdressing the hands are the most commonly affected part of the body.
Hairdressers have been identified as an occupational group who are greatly at risk of contracting skin disorders, especially hand dermatitis. The term generally applies to inflammation of the skin, usually from exposure to irritants.
(Source unknown)
Dermatitis
What is dermatitis?
Dermatitis is a skin inflammation, caused by exposure to irritants.
There are three types of dermatitis you need to be aware of:
1) irritant contact dermatitis
2) allergic contact dermatitis
3) contact urticaria.
Irritant contact dermatitis
The most common form of dermatitis is irritant contact dermatitis. This is a toxic reaction of the skin and can be reduced by the wearing of gloves and moisturising the skin with the appropriate hand creams.
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© Community Services Health Tourism and Recreation Curriculum Centre © 2007 TAFE NSW
Irritant contact dermatitis can be caused by continual use of water, shampoo, conditioner, cleaning aids and chemicals.
Allergic contact dermatitis
Allergic contact dermatitis is a reaction to dyes, tints, perm solution and bleaches. Prevention is the key here. A chemical irritant known as a „sensitiser‟ causes allergic dermatitis, for example phenylendiamine in hair colouring and persulphate salts in bleach powders.
This condition may take longer to develop and causes a mild to severe dermatitis or eczema.
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