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Quality Circles &empowered teams
Salman khan
Roll no :13Sub : HRM
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What is a Quality Circle?
Voluntary groups of employees whowork on similar tasks or share an areaof responsibilityThey agree to meet on a regular basisto discuss & solve problems related towork.
They operate on the principle thatemployee participation in decision-making and problem-solving improvesthe quality of work
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Characteristics of Quality Circles
Volunteers
Set Rules and PrioritiesDecision made by consensusOrganized approach toproblem solving
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History
Started in 1962 in Japan
Kaoru Ishikawa is the creator ofQuality Circles
Movement in Japan is coordinatedby Japanese Union of Scientistsand Engineers (JUSE)
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In India Quality Circles ispromoted by QCFI (QualityCircle Forum of India)Adopt prevention proceduresrather than corrective measuresMinimize scrap and downtime
Improving quality - increaseproductivity, theory of TotalQuality Control (TQC)
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How Do Quality Circles Work?
All members of a Circle need toreceive training
Members need to be empoweredMembers need to have the support ofSenior Management
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Benefits of QCs
Increased productivityImproved quality
Boost employee moraleEnhances creativity
Improved teamworkEmployee involvement
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Problems with QCs
Inadequate trainingNot entirely voluntary
Lack of Top ManagementinterestUnsure of PurposeDecision making does not
necessarily take place
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Innovation and QCs (IQC)
Cross functional teams,members drawn from different
departments
IQC communication website-facilitates exchange ofexperiences & interact
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Impart new tools & techniquesthrough workshops & courses
Members can come fromsuppliers as well - wider scope
Leaders or mentor organizationhelping other organization
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EMPOWERED TEAMS
Empowerment is a process ofawareness and capacity building,leading to greater participation,decision making, power and controland to transformative action. It is anactive, multidimensional process whichshould develop confidence and enablea period to take independent decisionsand follow up actions.
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Features of Empowered teams
They plan control and improve theirown work processes.They set their own goals and theirown work.They take responsibility forproduction quality of their products
and service.They may prepare their own budgetsand co-ordinate their work with other
department.
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