Who I Am…
I am a business process expert recognized for my passion
for efficiency and effectiveness.
2 Ruth-Ann McKellin 847.702.7707 [email protected] 6/11/2012
What I Do…
I partner with internal and external stakeholders to
create the business process transformation necessary
to increase profit, reduce cost, and improve quality.
3 Ruth-Ann McKellin 847.702.7707 [email protected] 6/11/2012
How I Accomplish This…
I accomplish this by
• providing breakthrough Business Process improvements
within strategic projects
• incorporating Performance Measures to support the
ongoing processes
• implementing Change Management to prepare the
workforce for change and to make the new environment
“stick.”
4 Ruth-Ann McKellin 847.702.7707 [email protected] 6/11/2012
Successful Quality Improvement
Requires All Three Elements
Process Improvement
Performance Measurement
Organizational Change
Responsibilities and My Approach
My Approach ◦ I work with stakeholders
to identify and prioritize
opportunities to reach
quality, efficiency, and
effectiveness goals.
◦ I compose teams of
stakeholders, who are
involved in developing,
implementing, and
sustaining changes. These
representatives are
informed and integrated.
6 Ruth-Ann McKellin 847.702.7707 [email protected] 6/11/2012
Responsibilities ◦ Identify opportunities to
improve existing processes
and/or create new
processes to progress
toward established goals.
◦ Serve as a liaison between
all stakeholders to
implement desired changes
– by fostering
communications,
coordinating efforts and
facilitating progress.
1) My Interpersonal Style
Inquisitive mindset
◦ I am naturally curious, always asking “How?” and “Why?”
Servant-Leader management style
◦ I remove blocks so my team can excel.
Excellent verbal and written communication skills
◦ I have these skills in both German and English
Ability to interact with all levels within the organization
◦ I communicate and work effectively with staff level to Board members.
Expert facilitation skills.
Excellent customer service, negotiating, and team building skills.
7 Ruth-Ann McKellin 847.702.7707 [email protected] 6/11/2012
2) My Working Style
Strong analytical, organizational, and planning skills
High attention to detail
Excellent problem-solving skills
◦ I apply data analysis and creative insights to develop
solutions to complex issues.
Ability to work efficiently and set priorities under
time constraints
8 Ruth-Ann McKellin 847.702.7707 [email protected] 6/11/2012
3) My Technical Expertise Project management skills
◦ I have extensive experience in project management and am also formalizing this experience by getting the PMP certification (in process).
Knowledge of industry recognized business process improvement methodologies
◦ I keep current with Lean Six Sigma, TQM, BPI, Kaizen, etc. and am a Certified Six Sigma Green Belt.
Strong business process modeling and analysis skills; ability to analyze and document complex business processes ◦ I have expertise in business process modeling and use quantitative and
qualitative methods of analysis. I am Chair of Business Process Improvement for the local American Society of Quality (ASQ) chapter.
9 Ruth-Ann McKellin 847.702.7707 [email protected] 6/11/2012
3) My Technical Expertise Solid knowledge of business process fundamentals,
assessment and redesign methodology, Business
Process Management concepts and practices
◦ I have used standard BPR and BPM methodologies for
many years.
Knowledge of organizational and/or business
change management principles and methods.
◦ I teach Organizational Behavior and Change Management
at the MBA level and have applied the principles and
methods in all my projects.
10 Ruth-Ann McKellin 847.702.7707 [email protected] 6/11/2012
References “Ruth-Ann McKellin is truly one of the smartest people I know! She possesses the
patience and process expertise to quickly ramp up to SME-level knowledge of the
various parts of an organization, exactingly hone in on root issues, and thus construct
optimal solutions for successful resolution. Her approach is both warm and
professional, and at the same time, direct and without sugar coating. If you value
integrity, tenacity and the wit of someone who “gets it”, Ruth-Ann McKellin is someone
you want on your team.” April 15, 2009
Christine Resko, Senior Corporate Recruiter - IT, DeVry Inc
“Ruth-Ann is an outstanding leader and business management consultant with both a
strategic perspective and the ability to execute well at the required level of detail. With
her excellent process skills, technical vision and business acumen, she has earned the
respect of all those around her. Ruth-Ann is one of the most impressive, forward-
thinking, and visionary people I have had the pleasure to work alongside.
Ruth-Ann is very knowledgeable, extremely competent, and provides new insights on
"old data". She has an in-depth knowledge of the tools and methodologies available to
her. Ruth-Ann is the type of leader that would tell you how it was and not skate
around issues. She is a great asset to any organization and I would work with her again,
given the opportunity.” November 2, 2007
Marci Rakestraw Business Advisor (Relationship Manager), DeVry Inc.
11 Ruth-Ann McKellin 847.702.7707 [email protected] 6/11/2012
References, continued “Ruth-Ann is one of the most logical and rational people that I have had the pleasure to work with. Her abilities to think in an intellectual capacity provided great benefit to the organization. She is very professional and her output of work was exceptional. I could always count on her to provide strategic thought for the business. Her interactions with her customers were superb in that she was able to provide solutions for the challenges they faced on a daily basis. I really enjoyed working with Ruth-Ann and would do so again if the opportunity arose. She is definitely someone you would want to have on your team.” November 1, 2007
Christopher Meyer, Manager-IT PMO, DeVry Inc.
“Ruth-Ann and I are both members of the Chicago Area Lean Six Sigma Leadership Network. Ruth-Ann is continuously adding new insights to our meeting discussions and is very articulate expressing her ideas. Her positive attitude and her striving for improvement motivate everyone in the meeting to match her efforts. I strongly feel that she would be of value to any company or group that has her as a member.” January 26, 2012
Tom Newton, Manufacturing Project Engineer, Trainer, Writer, Rauland-Borg
12 Ruth-Ann McKellin 847.702.7707 [email protected] 6/11/2012