Rhonda Draper, RNDirector of Clinical Care
Services
Mona Reimers, FACMPE, CPC
Director of Revenue Services
BETTER DATA,BETTER DECISIONS
OUR STORY & EXAMPLES
• It’s easier than you think• Days and Weeks • NOT Months and Years!• We are here to foster creativity• Not a one-size fits all
BUSINESS INTELLIGENCE
DEFINITIONReporting and Tools that improve
business performance by integrating previously disparate
data to realize higher level decision-making and effectiveness
BUSINESS INTELLIGENCE
• Technology has improved and data storage costs are cheaper than ever and seem to be going down further.
• Integrating previously disparate data
• Its about competitive advantage through FOCUS.
BUSINESS INTELLIGENCE
TOOLS• Applying BI concept to the end user can have the greatest ROI
• Make it easy for the staff to:Do the right thingAt the right time
Every time
FOCUSED REPORTING
• Eliminate the distracting data like too many alert notes, 2000 page reports, etc.
• Eliminate un-necessary reporting. Notify ME when I need to know something.
DIY REPORTING TOOLSChoose your first project - ideally a
small step first successes should be in a few weeks
Discuss exactly where the data is entered (the software screen), who enters it, does it stay the same or change, if changes when & who
Is it free text or specific
GET STARTED!
Clearinghouse
PMDatabase
New ReportServer
Full Backup
INITIAL PROJECTS
A CANNED REPORTS
That goes on for 1,766 pages!
SIMPLIFIED TOOL
EASIER TO USE
FOCUSED TOOL
FOCUSED TOOL
Rather than a report that lists appeals to send:
FOCUSED REPORTING
Old Way•Run reports monthly for Days in A/R per provider, per payer, etc.
•Run reports everyday for pre-cert to look for Add on patients
•Plot on a graph month after month
FOCUSED REPORTING
New Way: A report in your email box on the 5th of the month with rolling averages ranked by degree of change A report that refreshes every 15 minutes that highlights what needs to be one based on the date of the event, payer and type of event
CLINICAL QUALITY REPORTS
CLINICAL REPORTING
MANAGEMENT REPORTING
ELIMINATE CHART REVIEW
AUTOMATED REPORTING
MANAGEMENT REPORTING
PRECERT REPORT – BEFORE
PRECERT REPORT – AFTER
SIMPLIFIED
INTUITIVE REPORTING
INTUITIVE REPORTING
AUTOMATED REPORTING
AUTOMATED REPORTING
MANAGEMENT REPORTING
MANAGEMENT REPORTING
STAFF REPORTING
LAY THE GROUND RULES
• Does the report need to refresh on its own?
• And how current will the report data be?
• What if different users need to change the data’s view? Will you have to re-run the report every time you change a filter
• Will end users be able to double click” for transactional detail?
RETURN ON INVESTMENT
Less Staff Time on TasksError proofing (i.e. pre-cert or appeals)
Some are soft costs and are immeasurable but important * Less frustration
* Trust that data is correct * Increase adoption of software
SUCCESSFUL ROLL OUT
• Roll out needs a marketing plan.
• Market what your project is doing to deliver value to the organization.
SUCCESSFUL ROLL OUT
• Involve some end-users in the sessions that identify the issue (problems) being solved and the conceptualizing of new or better BI tools.
• You can’t over DISCSUSS!
IN SUMMARY
You can get the data you want and use it in a way that only your practice needs to use it
Typical metrics are easier to get to and access to multiple data sources, trending and refreshing is easy and provides much more information than ever before
The ROI is nearly limitless if you put the information to work for your business
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