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DE D: 16 A, 2013
: CDAC//C14013
F I
(I I)
C D A C,
G C R N. 9, J, M 400 049
T : 022 26201606, 26201574, F: 02226232195/26210139
E : @.
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C1. INVITATION FOR RFP........................................................................................................................ 3
1. ........................................................................................................... .................... 3
2. C ............................................................................................. .................... 43. B D ................................ 5
4. ...................................................... ............................. 85. ........................................................................................................... .......... 86. A ............................................................................ ..................................... 107. C.................................................... ......................................................... 108. C E ......................................................... 129. ............................................................................................ ........................... 13
2. INSTRUCTIONS FOR SUBMISSION OF PROPOSALS........................................................................... ........ 261. ......................................................... ............................................... 26
3. GENERAL CONDITIONS.................................................................................................................... 271. ................................................................. ........................... 27
2. C ................................................................................... 273. A D................................................................. ........................... 274. D..................................................................................................................... 275. C.................................................... ........................................................... ........ 276. .................................................... ............................................... 28
7. ..................................................................................................... .................. 288. A ................................................................................................... ........ 289. D............................................................ ............................................... 2910. ........................................................ ......................................................... 2911. ....................................................... ........................................................... ........ 30
12. D............................................................................................. ............................ 304. PROJECT DELIVERABLES....................................................................................... ............................ 31
1. D .................................................. ............................ 312. A.............................................................................................................................. 333. & D........................................................ ..................................... 344. E ....................................................... .................. 345. .................................................... ............................................... 366. D .................................................................................... ............................ 387. ...................................................... ........................................................... ........ 418. .................................................. ........................................................... ........ 44
5. FORMS FOR RESPONDING (TECHNICAL AND FINANCIAL)......................................................................... 451. E C................................................................................................. 452. ...............Error! Bookmark not defined.3. ............................................. 504. 1: D E A .................................. 525. 2: D E /C / ....... 526. 3: D D......................................................................... 537. 4: C/E/A /C / D......................................................................................................... 548. 5: D......................................................... ..................................... 559. 6: ................................................................................. ........ 5710. 7: B .................................................................................. 5811. 8: B .................................................... ........ 5912. B ........................................................ ............................................... 6113. 9: B................................................... ..................................... 63
ANNEXURE A:QUALITY AND COST BASED SELECTION (QCBS)...................................................... .................. 67ANNEXURE B:MOBILE SEVATECHNICAL SUPPORT......................................................... ............................ 68
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voice inputs from the users
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The IVR system should be capable of integrating with TTS system for
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P. T A M A T. T
A.
10.
M S P CDAC
,
SLR:
. .
%
1.A B
G10
2.
D S
R S
(SRS) S CDAC /DY
10
3.
U D
P
M S S
I,
(COTS
M S S)
20
4.C
I A10
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C DY
5.
30 D
C D (G
L) M SS
SRS
10
6.
O M
C ( Y )
O&M
20
7.
O M
C ( Y )
O&M
20
8. 100
Note: The above mentioned payment terms is provisional and the final payment terms
and schedule will depend upon the contract order and will be detailed out in the
agreement that will be signed between C-DAC and selected Implementation partner.
11. I
T I P , CDAC
, , , , ,
, , , .
/ I P .
12. D
P
. CDAC () /
, )
RFP CDAC
)
S
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4. D
1. D I
T I P (IP) CDAC SLA. T
IP ,
RFP , IP
CDAC.
T
IP. A
/ IP
CDAC / CDAC.
T IP, .
I GL, IP
, , , ,
,
.
.. / D
()
1. E A D + 0
2.P B G R. 50 L (
)D + 1
3.
D P P D, D &
I M S ( 2
). T
& .
D + 1
4.
a. S R S (SRS) D
b. D M P C C
c. E P
d. C M & S C
M P
e. T , &
D + 2
5. D H DC D + 3
6.
a. T / S D D
L P D D
L D D /
D + 3
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C, D V A
S F
P F
I / C D F
T M
7.
S CDAC
SMS G S S
V G S S
USSD G S S
G P
S
A S
D + 4
8.
a. D T A M S,
T I ( / / /
A / ) T C /
M C
T A
E
a. R T / E T / T
D + 4
9. a. S b. S O P
D + 4
10.
M S S I P D C
S
a. SMS G S S
b. V G S S
c. USSD G S S
d. G P S S
e. S P
f. A S
D + 4
11.
M S S I E C
T O P DC
a. SMS G S S
b. V G S S
USSD G S S
D + 4
12. C D + 5
13.U T & U M
T , & D + 5
14. M S S I DR (B) D C D + 6
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S
a. SMS G S S
b. V G S S
c. USSD G S S
d. G P S S
g. S P
e. A S
15.
M S S I E C
T O DR
a. SMS G S S
b. V G S S
c. USSD G S S
D + 6
16. Q W
17.
a. D F M S
S C, , DLL,S , D, .
b. U & F S R D
D
c. M M A M
M S
d. SLA M &
D + 6
18.
a. P I S CDAC
b. C L & R R H
c. M
d. D/W// P MR M S S
e. V DY
19.
A O & M :
a. U ,
b. L , ,
c. U , ,
d. S .
20.O D S C CDAC
P
21. P S O D + 36
2. A
T I P
S R ( ) . F, I P
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. T I
P
CDAC CDAC.
CDAC I P
.
3. & D
1. I I P
S S, I P
S L
A I P CDAC
2. CDAC /
P B G
3. T S RFP. I
I A, 10%
4
12 .
4. B 12 , CDAC
I P
5. I CDAC
I P ,
I P
4. E K
T
W/C/A , S L
A
1. T I P
, , ,
.
CDAC CDAC
.
2. D , I P
CDAC / ,
SLA.
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3. T I P CDAC
CDAC
4. T I P
. CDAC . S
. T I P CDAC
I P
.
5. A ,
I P , IP (,
, ) CDAC
.
6. T I P
( , )
, , ,
CDAC .
7. T I P E M CDAC I P R,
CDAC
.
8. I
, I P
CDAC .
9. T I P E M
. T I P
.
CDAC .
10. T I P
,
.
11. T E M , T ,
CDAC I P
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12. CDAC I P
6 .
13. T I P
E M K T.
14. CDAC I P
I P
I P
CDAC R
I P. T I P CDAC
("E M P")
P
I, O M SLA.
i. A R I P
;
ii. P CDAC R
I P .
iii. T I P E M P
.
iv. E E M P I A
CDAC / DY.v. I , P I,
P E M P.
vi. D , I P
.
vii. T E M N A
90 E D A.
5.
T S L R (SLR)
I P CDAC
M S P. T SLR
:
1. T 24X7*365
2. M S S 99.5%
S 97.5%. T
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3. E 2
4 , T O
C
4. E 4
10 , T O
C
5. T S D 30
2
6. T S D 3
24
7. A 95% 5 ,
O
8. A 2
C
T SLR
.
T IP
. T
IP CDAC :
. R IP SLR.
. D ,
.
. R
.
. O .
T SLR :
. D SLR SLR ,
. T SLR SLR
P.
. O SLR SLR P
P.
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6. D
T D SLR :
. I P O SLR
. I P
O SLR
. I M S S DC DR O
a. SMS G S S
b. V G S S
c. USSD G S S
d. G P S S
e. S P
f. A
T D, :
.
B B
1 D
H,
C O S
P DC
D + 90
D
N G
90
120
1%
CV
G
120
150
4%
CV
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G
150
T
A
2 M S SI
E C
T O
D + 120
D
N G
120
150 D
1%
C
V
G
150
180
G
150
4%
C
V
T
A
3 D
H,
C O
S DR
D + 120
D
N G
120
150
1%
C
V
G
150
180
G
4%
C
V
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180
T
A
4 M S S
I P
D C
S
D + 120
N G
120
150
5%
C
V
G
150
180
G
180
7%
C
T
C
5 T M
S S
D + 180
N G
180
200
5%
C
G
200
220
10%
C
7 D
D M (U,
I,
O,
D+100
N G
100
120
2%
C
G
120
140
4%
C
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M,
T)
7.
. B
B
1 M S P U
/ A
>=99% N 97%
99%
1%
C
V
95%
97%
2%
P
H
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T S
S G
P13 N 4
7
1%
C
V
8
10
2%
C
V
3 S R
S R
>=99%
24() 7
() 365()
N 95%
98%
1%
C
V
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7 T
P
A N E . B 2 , 0.1%
C V
8 R
>=98%
24()7()
365()
N 95%
98%
1%
C
V
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8.
T :
A. : T
1V : S ' W I
S
2 H S: A
' . W
3 M S: A
. A
4L S: F /
, .
B. : T
.
1 H P: T , ,
H N E
I
2 M P: P , ,
N
, O H
3L P: T ,
S R
E U R
N: T SLA
.
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5. F ( F)
1. E C
E
C
C
1G I
E 10
1.1
Y E
I VAS/
USSD/SMSC/IVRD N
1 P
E
4
1.2
E
S/C/PSU
G D
VAS/USSD/SMSC/B
SMS/IVR
1 P
E
4
1.3
R T
L NCCP TRAI
RFP
1 P
2
2
2
C
E 20
2.1
B SMS P
D
1
4
4
2.2SMS G D
1
4
4
2.3IVRS D
1
4
4
2.4USSD D
1
4
4
2.5M AD
1 4
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4
3
H
CE 15
3.1 SMS L
G
10B
25B = 2 ;
G 25B
50B =
3; V
SMS > 50B = 4
( 3
31
D
2012. ) 4
3.2 V L
G 100
M
250 M = 2
; G
250 M
500M =
3; V
V L > 500M = 4 (
3
31
D
2012. ) 4
3.3 USSD L
G 50
M
100M = 2
; G
100
250 M =3; V >
250M = 4
4
3.4SMS/V/USSD VAS UB
G 0.5
M
1M = 1
; G
1M
5M=
2; G
> 5MU = 3 3
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(
3
31
D
2012. )
4E
E 20
4.1
I
M
(SMS G/
1
, USSD G/
5 ,
IVRS
10 , A 1000 )
3
. (
3 31
D 2012.)
2
10
10
4.2
I
M
(SMS G/ 1
, USSD G/
5 ,
IVRS
10 , A
1000 )
2 I
(
3 31
D
2012.)
2
10
10
5
D 10
5.1 E P T
1 P
5
(
M 10
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)
10
6
F
P P D,
D &
I M
S . 15
7
E &
K
10
100
2. G
T Y E VAS I
. I, , P O C C
T Y E G S/C/PSU
. I, , P O
C C F TRAI NCCP , ://.../
A R N D R
A S R N
D R
F SMS P, SMS
SMS G R B SMS (MT)
1.9 12 .
R , ,
F SMSC/IVR/USSD/ M A D, / /
T O/G D/PSU'
.
M A D S/C/PSU C
.
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F SMS/IVR/USSD/SMSV VAS S U B L R I,
W O, P O/C C . C
SMS/IVR/USSD/SMSV, A S
T O .F G A/C/E,
A
// S/C/PSU F G S U C G D,
F I A/B P A/R P
A/P/L
A/A (N I)
I E T M() HR M
BA
3.4.2
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3. I F
( )
P
D
T,
,
C D A C (CDAC)
G C R N. 9, J,
M 400049
R: RFP N
S: S RFP I P
F M S N R. FN .
D S,
1. H RFP , , ,
RFP N I P F M S N R,
RFP .
2. W RFP
. W , ,
, , .
3. W , ,
RFP , 180
RFP .
4. W
.
5. W
.
6. W / .
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O :
.I D
1. N :
2. A :
3. N, D A
RFP:
4. T . :
5. M . :
6. F . :
7. E :
W RFP
.
S,
[FIRMS NAME]
N
T
S
D
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4. F 1: D E A
S N. D
1. D
A
F
E
2 I
F/C ( . /
. ..)
D ( . C #)
D
R #
Y E
(
)
(
)
(
I )
5. F 2: D E G /C
G/
S N. I D
G I
1. C N
2. N
D
3. P T
4. S D/E D5. C S ( , )
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6. N
E
7. Y E ( Y)
:
D , , CC
6. F 3: D D
[U ,
/
F 5 F 15]
S N. I D
G I
1. C N
2. N
D
3. P T
4. S D/E D
5. C S (
, )
6. N
D/
7. D/L
H
8. N
9. N
.
:
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D
(
):
R , ,
.
7. F 4: G C/E/A
/C G / D
S N. I D
G I
1. C N
2. N
D
3. P T
4. D
E/AG
5. C S (
, ) :
D
(
):
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R ,
,
.
8. F 5: D
T , ,
, , . T CV
A
E
A
A
E
Curriculum Vitae (CV) for Proposed Professional Staff Template
1. :
2. F [I ]:
3. [I ]:
4. D B: :
5. E [I /
, , ,
]:
6. A:
7. [I 5 E
]:
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8. C E: [L
]:
9. [F : , , ,
, ]:
10. E [S ,
,
( ): , ,
, P .]:
F [Y]: T [Y]:
E:
P :
11. D A
B I C H A
[L
]
[A
,
]
N :
Y:
L:
C:M :
P :
A :
12. / :
13. C:
I, , , CV
, , . I
,
.
D:
[S ]
F (I
):
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9. F 6:
W P: I
, ,
. T
,
. A , ,
, , . T
W S.
T
,
:
S N. A
1 2 3 4 5 6 7 8 9 10 11 12 N
1
2
3
4
5
.
.
N
D .
T
,
RFP.
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10. F 7: F B G
W ( '
R') RFP
:, I P F M S N
R ( " P") , C
D A C (CDAC), G C R N. 9, J,
M 400049.
KNOW ALL MEN WE
( " B")
, C D A C (CDAC),
G C R N. 9, J, M 400049 ( "
P")
P, B ,
. S C S B
2012.
THE CONDITIONS :
1. I R
N I
RFP N
2. I R,
P B G RFP
.
W P
, P ,
P
, .
T 180
, B
.
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11. F 8: F B G
BANK GUARANTEE NO.:
DATE:PERIOD OF BANK GUARANTEE: VALID UPTO (36
S)
AMOUNT OF GUARANTEE: R. 50
T
,
C D A C (CDAC)
G C R N. 9, J,
M 400049
THIS DEED OF GUARANTEE EXECUTED ON THIS D 2010 N
B / ,
B C (A T U) A 1970,
H (H.O. A) B (B )
G B (
CDAC
.) C D A C (CDAC)
G C R N. 9, J, M 400049 (
B CDAC ).
W RFP N NO. (H
RFP N) M/. I P F
M S N R B M/. .
(H I P)
I P.
A
I PM S N R
I P , G B
I P .
NOW THIS GUARANTEE WITNESSETH AS FOLLOWS:
I C D A C, ,
I
M S N R, (N G B)
:
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) T R.
/ (R. )
I P
R. / (R.
) B
B
B .
) T
( .. 60 )
.
) T I P
, ,
C .
) N
T B R.
/ (R. ). T
( ) B
B G B ( )
( B ).
IN WITNESS WHEREOF (G B)
.
P
F
D
A S
S
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12. F B
(To be taken on letterhead and should be placed in the sealed cover containing
commercial Bid)
T:
,
C D A C (CDAC)
G C R N. 9, J,
M 400049
S,
1. H RFP ,
, I/W, , M RFP , ,
& C M S P CDAC.
2. I/ W RFP
RFP.
3. W B .
4. O C B R[A ] . T
&
5. O C B
C , CDAC .
6. E C B A S.
7. W CDAC B
T T C V .
8. W CDAC
. T
I .
9. I/W , , ,
, , RFP
,
.
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10. I I/W /
/ /
, .
Y ,
D D 2011
(S) (I )
D RFP R :
(N A C) S/S E:
1. F 23 F B
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13. F 9: F F B
T .
C
B
CDAC CDAC M
A. C
.
A
E
A
E
/
()
3
(/
* *3
)
1
MVAS
S
A
BE/B.T/M
CA
5 1
2S VAS
D
BE/B.T/BC
A
3 2
3J VAS
D
BE/B.T/BC
A
2 8
4
C CDAC
T M C T Y
G M R D.
.
A
/F
1MVAS S
A
S A
SMS/IVR/USSD 'F T
2 S VAS D SMS/IVR/USSD F T
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D M
S ,
S N/S D.
I
3J VAS
D
D SMS/IVR/USSD M
S ,
S N/S
D. I,
M G/DR S
24*7*365
F T
G C
T , I O C ( R
) P S DR S
.
B. G
I
()
1SMS G E / D
C
2B SMS S S E /
D C
3S C /L C S S
E / D C
4
a. M S S 3
b. M S S 1
3 c. M S S 1
4
5D C P DR D
C
6 C (1+2+3+4+5)
C. D G
I
()
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1USSD S, G S
E / D C
2D C P DR D
C
3 C C E1 I,P C I
4
a. M S S 3
b. M S S 1
3
c. M S S 1
4
5 C (1+2+3+4)
D. G (I)
. I
()
1V S, G S
E / D C
2D C P DR D
C
3C C E1 I,
P C I
4
a. M S S 3
b. M S S 1
3
c. M S S 1
4
5 C (1+2+3+4)
E. A D
. I
()
1 250 T 1
2 200 T 2
3 200 T 3
4 C (1+2+3)
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F.
I
()
1 G P E C
2P D C P DR D
C
3 C C
4
a. M S S 3
b. M S S 1 3
c. M S S 1 4
5 C (1+2+3+4)
G.
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7/22/2019 RFP Mobile Sewa
67/69
Request for Proposal (RFP) ver1.0 for Implementation Partner for Mobile Seva July 01, 2013
67 of 69
A A: C B (CB)
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. T 70%
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:
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TS = T
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T = W (70%)
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T+F = 1
H :FS = (LF 100)/ F
LF = ;
F = .
I ,
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7/22/2019 RFP Mobile Sewa
68/69
Request for Proposal (RFP) ver1.0 for Implementation Partner for Mobile Seva July 01, 2013
68 of 69
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I
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7/22/2019 RFP Mobile Sewa
69/69
Request for Proposal (RFP) ver1.0 for Implementation Partner for Mobile Seva July 01, 2013
, L III
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