Request For Proposal (RFP) For Providing Facility
Management Services at IDBI Bank (Kolkata Zone)
I have read and hereby correctly state all data as required, and accept all terms/conditions/ criteria and other aspects, mentioned above on this page which has not been modified, unconditionally. Signature (with Company’s Seal) _____ of (Authorized Signatory/
Director of the ServiceProvider)
FMS/IDBI Bank/Kolkata Zone
1
Corrigendum for modification of date for Pre-Bid meeting for RFP for providing Facility
Management Services at IDBI Bank –Kolkata Zone.
Date 04.11.2019
Sr.
No
RFP
Page No
Para No Existing Clause Modified / Revised Clause
1 29 Instruction
for
submission
of Technical
Bid/Price
Bid under
point No.9
A pre-Bid meeting of all the
intending Bidders shall be held on
12th November 2019 at 2:30 p.m.
at Bank’s Zonal Office Premises
at 44 Shakespeare Sarani,Kolkata.
Pre-Bid meeting has been fixed
at 2:00 p.m. on 11-11-2019 at
IDBI House,7th
floor 44
Shakespeare Sarani, ,Kolkata-
700017.
Request For Proposal (RFP) For Providing Facility
Management Services at IDBI Bank (Kolkata Zone)
I have read and hereby correctly state all data as required, and accept all terms/conditions/ criteria and other aspects, mentioned above on this page which has not been modified, unconditionally. Signature (with Company’s Seal) _____ of (Authorized Signatory/
Director of the ServiceProvider)
FMS/IDBI Bank/Kolkata Zone
2
Regd. Office: IDBI Tower, WTC Complex,
Cuffe Parade, Mumbai - 400 005
Notice For Inviting Tender
Tender for Annual Maintenance Contract for providing Sweeping, Cleaning & other
services incidental to cleaning and sweeping at IDBI Bank establishments under Kolkata Zone
(West Bengal, Bihar & North-East states)
IDBI Bank Ltd., a premier Banking institution having its Zonal Office at IDBI House, 44
Shakespeare Sarani, Kolkata-700017 and at various places under Kolkata Zone (W.B, Bihar & NE
States) as spelt out in the attached Appendix proposes to invite Sealed Tenders for proposal from
professional agencies, who are providing Sweeping, Cleaning and other services incidental to cleaning and
sweeping to Commercial Banks, Government / Public Sector / Private organizations of repute / large hotels,
Commercial Complexes, autonomous bodies etc. for similar Services at its branches / establishments under
Kolkata Zone including Visiting Officer’s Flat (VOF) at Ballygunge and Alipore, Kolkata as given in the
Appendix.
Sealed Tenders are invited for a contract period of 3 years, from registered reputable House Keeping &
Facility Management Services agencies having a minimum of 5 years experience in providing House Keeping
& Facility Management Services. Agencies, who are providing House Keeping & Facility Management
Services for Commercial Banks, Pvt. Banks, Government / Public Sector / Private organizations of repute /
large hotels, Commercial Complexes, autonomous bodies etc. shall be considered for pre-qualifications.
The Bank has provided high quality interiors and the Bidder(s) should be experienced and have
capability to maintain them. The scope of work would involve cleaning & wet mopping of floors, dusting of
work stations, collecting and disposing of waste in municipal bins, cleaning of toilets & toilet fixtures,
window glass (both from inside & outside), telephones, lifts, walls, stairs, carpets, sofas, chairs, pedestal fans,
Request For Proposal (RFP) For Providing Facility
Management Services at IDBI Bank (Kolkata Zone)
I have read and hereby correctly state all data as required, and accept all terms/conditions/ criteria and other aspects, mentioned above on this page which has not been modified, unconditionally. Signature (with Company’s Seal) _____ of (Authorized Signatory/
Director of the ServiceProvider)
FMS/IDBI Bank/Kolkata Zone
3
venetian blinds, polishing of brass items, removing of cobwebs from ceilings, removal of stagnant water from
terrace and external drainage cleaning, open terrace cleaning etc. The work also includes engaging the
services of personnel for other incidental work such as messenger services, shifting/ movement of files,
documents, furniture, equipment etc. within and outside the bank’s premises, attending pantry work, serving
tea/water to customers, refilling of water bottles at workstations etc. These services will be required on all
days during the period of contract as per Bank’s requirement.
Bidders satisfying the eligibility criteria and attending the pre-bid meeting will only be eligible for
participation in tender process. Thus, Price Bid of prequalified bidders only will be opened. Bidders shall
furnish details regarding their Company, Organization Chart, Date of Incorporation, Experience etc as
indicated in the tender document. The tender document can be downloaded from the Bank's Website viz.
www.idbibank.in
The tender document comprises Technical Bid and Price Bid. The Technical/Price bid superscribing
"The Name of The Work" on the envelope and addressed to Deputy General Manager, IDBI Bank Ltd,
IDBI House, 44 Shakespeare Sarani, Kolkata-700017 and dropped in the tender box, kept for this purpose
at Seventh Floor on or before 2:30 pm on 16th November, 2019. The Technical Bid and Price Bid are
subject to the General Terms and Conditions of the TENDER document.
Yours faithfully,
Deputy General Manager
IDBI Bank Ltd
(Kolkata Zone)
Encl: As above
Request For Proposal (RFP) For Providing Facility
Management Services at IDBI Bank (Kolkata Zone)
I have read and hereby correctly state all data as required, and accept all terms/conditions/ criteria and other aspects, mentioned above on this page which has not been modified, unconditionally. Signature (with Company’s Seal) _____ of (Authorized Signatory/
Director of the ServiceProvider)
FMS/IDBI Bank/Kolkata Zone
4
INDEX
Sr.
No. Particulars Page Nos.
1 Notice for inviting Tender 1-2
2 Eligibility Criteria 4-24
3 Instruction for submission of Technical Bid/
Price Bid 25-33
4
Scope of work & specifications as regards type
of service /frequency of service,
equipments/chemicals
etc. to be used
34-42
5 General Terms and Conditions of the Technical
Bid 43-61
6
The Service Level Agreement to be executed
by the Successful Bidder(s) whose Technical/
Price Bid is accepted 62-71
7 Price Bid 72-75
8 General Terms and Conditions of the Price Bid 76-78
9 Deed of Indemnity (Annexure C) 79-82
10
Compliance Certificate to be submitted by the
Vendor every month with the Bill (Annexure
D) 83-84
11 No Dues Certificate to be submitted by the
Vendor (Annexure E) the time of termination of Contract (Annexure Z) 85-86
12
List of Bank’s Branches / Other units under
Kolkata Zone (West Bengal, Bihar & North
East States) 87-105
Request For Proposal (RFP) For Providing Facility
Management Services at IDBI Bank (Kolkata Zone)
I have read and hereby correctly state all data as required, and accept all terms/conditions/ criteria and other aspects, mentioned above on this page which has not been modified, unconditionally. Signature (with Company’s Seal) _____ of (Authorized Signatory/
Director of the ServiceProvider)
FMS/IDBI Bank/Kolkata Zone
5
Eligibility Criteria
1 The Bidder should be a registered entity eligible for providing services of unskilled nature and having
requisite valid license in terms of applicable laws/regulations/rules.
2 The work to be undertaken viz. providing Sweeping, Cleaning and other services incidental to cleaning
and sweeping upon acceptance of the bid herein will be strictly in accordance with license and terms and
conditions thereof issued from the authorities under applicable laws, not limited to the Contract Labour Act.
3 The Bidders should be experienced in providing Sweeping, Cleaning and other services incidental to
cleaning and sweeping (hereinafter called ‘the services’) and should have been in existence for the services for
the last 7 years.
4 The Bidder should have their Main / Registered office (s) in either of the states of Bihar, West Bengal and
North East states and branch offices in any of the states (for which they wish to carry out the work of
providing the said Services viz Sweeping, Cleaning and other services incidental to cleaning and sweeping
effectively).
5 The Bidder should have experience of providing said services (Sweeping, Cleaning and other services
incidental to cleaning and Sweeping) at any commercial Bank, Private Banks, Govt. / Public sectors/ Private
Organizations of reputed, Large Hotels, Autonomous bodies, Big Malls, Commercial complexes with work
orders for Annual Maintenance Contracts of buildings during last 3 financial years as under:
a. Atleast One (1) work order for Annual Maintenance Contract of buildings having minimum of Rs 7.28
crore (exclusive of GST & service charges) OR
b. Atleast Two (2) work orders for Annual Maintenance Contract of buildings having minimum of Rs 4.55
crore (exclusive of GST & service charges) each OR
c. Atleast Three (3) work orders for Annual Maintenance Contract of buildings having minimum of Rs 3.64
crore (exclusive of GST & service charges) each.
Request For Proposal (RFP) For Providing Facility
Management Services at IDBI Bank (Kolkata Zone)
I have read and hereby correctly state all data as required, and accept all terms/conditions/ criteria and other aspects, mentioned above on this page which has not been modified, unconditionally. Signature (with Company’s Seal) _____ of (Authorized Signatory/
Director of the ServiceProvider)
FMS/IDBI Bank/Kolkata Zone
6
6 The Annual Turnover of the bidder from similar line of business, during last 3 financial Years
ending 31st March 2019 shall be at least Rs. 2.75 Crore.
7 The bidder shall be a profitable firm / company during last 3 financial years ending March 2019 as per
its audited financial statements and records.
8 . The bidder shall submit satisfactory service certificates issued from two of their existing major clients with
details of contact person, Telephone Nos., e-mail etc. of said major clients.
9. The Bidders should ensure and confirm that
(i) they have the entire mandatory compliance certificates / registrations / license issued/ obtained in terms of
applicable laws/ rules/ regulations including both Central and State labour laws applicable for providing the
services under Kolkata Zone where the Bank has assigned them contract and
(ii) no violation/ breach of the said laws/ license issued/ conditions thereof have been made till date including
IDBI Bank
(iii) all registers, records and returns to be maintained in terms of the applicable laws are kept in order as
prescribed under various applicable laws.
10. The bidder shall submit pre bid, pre contract Integrity pact as per the format attached at Annexure VIII.
11.Minimum wages payable to the personnel to be engaged for the services by the bidder shall be strictly as
per the notifications issued by Chief Labour Commissioner, Ministry of Labour and Employment (Central
Government). The Bidder should comply with all relevant provisions of Contract Labour (Regulation
and Abolition) Act 1970 (hereinafter called ‘the Contract Labour Act’) and Central Rules 1971 and
should enclose the copies of the following:
a. Valid License issued from the Licensing Officers appointed in terms of the Contract Act, in the name of
bidder to employ contract labour under the Contract Labour Act
b. Registration certificate issued under the Employees Provident Fund Act, with latest proof (challans to be
attached)
c. Registration under Employees State Insurance Act, with latest proof (challans to be attached)
d. Latest Income tax clearance certificate and PAN Card and Aadhar Card of the Bidder
Request For Proposal (RFP) For Providing Facility
Management Services at IDBI Bank (Kolkata Zone)
I have read and hereby correctly state all data as required, and accept all terms/conditions/ criteria and other aspects, mentioned above on this page which has not been modified, unconditionally. Signature (with Company’s Seal) _____ of (Authorized Signatory/
Director of the ServiceProvider)
FMS/IDBI Bank/Kolkata Zone
7
e. GST registration with latest proof (challans to be attached) made with the applicable tax authorities in
terms of tax laws
f. Copies of audited Balance Sheets for the last 3 financial years ending March’19 / Computation of Income
g. The Company should not have been put in negative list any organization or any of its clients for breach of
applicable laws /violation of regulatory prescriptions or breach /deficiency of services.
The Bidders should be providing similar services in offices of Commercial Banks, Private Banks,
autonomous bodies, Government / Public Sector / Private organizations of repute, large hotels, Commercial
Complexes etc. The Bidders shall have good name, standing and professional reputation for performing
similar job/ assignment. In addition they should not have defaulted in providing similar services with IDBI
Bank or any other establishments. The Bidders should have proper tools & equipments for providing
Sweeping, Cleaning and other services incidental to cleaning and Sweeping at locations mentioned in the
appendix.
As per Ministry of Finance vide its Office Memorandum No.29(1)/2014-PPD dated 28.01.2014, if a
firm quotes NIL charges/ consideration, the bid shall be treated as unresponsive and will not be considered.
Also , the quotations offered over and above the minimum wages of the Central/State Govt. (as applicable)
pertaining to Service Charges/Administrative Charges quoted by the bidder necessarily has to be over and
above Zero percent included all derivatives of zero up to 0.9999 and thereof. Any service charge not adhering
to the above guidelines should be considered unresponsive and such bid will not be considered.
The Bank reserves the right to empanel more than one vendor and the allocation can be made in the
ratio of 50:30:20 or 60:40 or any other combination of ratio depending upon the requirement/as decided by
the bank and also allocation/handover and takeover of site to successful bidder will be made in a phase
manner . The Bank also reserves the right to reject any or all the applications/ bids without assigning any
reasons and to restrict the list to any number deemed suitable by it if too many applications/ bids are received
satisfying the basic eligibility criteria.
Request For Proposal (RFP) For Providing Facility
Management Services at IDBI Bank (Kolkata Zone)
I have read and hereby correctly state all data as required, and accept all terms/conditions/ criteria and other aspects, mentioned above on this page which has not been modified, unconditionally. Signature (with Company’s Seal) _____ of (Authorized Signatory/
Director of the ServiceProvider)
FMS/IDBI Bank/Kolkata Zone
8
For any clarifications please contact Shri Ashok Ghoshal (AGM) or Smt. Neha Pranav
(Manager) on 033- 66557602 or 033-66557883
DGM
IDBI Bank Ltd (Kolkata Zone)
Place: Kolkata
Date: 31.10. 2019
Request For Proposal (RFP) For Providing Facility
Management Services at IDBI Bank (Kolkata Zone)
I have read and hereby correctly state all data as required, and accept all terms/conditions/ criteria and other aspects, mentioned above on this page which has not been modified, unconditionally. Signature (with Company’s Seal) _____ of (Authorized Signatory/
Director of the ServiceProvider)
FMS/IDBI Bank/Kolkata Zone
9
ANNEXURE-I
Sr. No Information regarding Details to be furnished by the Bidder
1 Name & Address of the firm/ Company
2 PAN No.
Aadhar No.
3 Type of organization & Year of Incorporation.
4 Correspondence address of bidder with
contact person’s name, telephone number,
mobile number, EMail etc.
5 Name & details of Directors/ Partners/
Proprietor
6 Company Profile with year of Establishment
7 Details of office(s)
Office address in W.B/Bihar/NE States
8
Whether registered with Registrar of
Companies/Firms, if so, its CIN & Date.
Copies of Certificate of Incorporation,
Memorandum of Association, Articles of
Association
Whether registered with Partnership Act- the
Partnership Deed/Whether registered along
with all amendments.
Request For Proposal (RFP) For Providing Facility
Management Services at IDBI Bank (Kolkata Zone)
I have read and hereby correctly state all data as required, and accept all terms/conditions/ criteria and other aspects, mentioned above on this page which has not been modified, unconditionally. Signature (with Company’s Seal) _____ of (Authorized Signatory/
Director of the ServiceProvider)
FMS/IDBI Bank/Kolkata Zone
10
9 Registration with tax authorities (with copies
of last 3 years IT Returns Assessment year
ending March’19)
1. Income Tax No.
2. GST No.
Profit / Loss 2018-19 - Rs.
2017-18 - Rs.
2016-17 - Rs.
10 Names of the Bankers with address
1.
2.
3.
11 Details of Solvency Certificate Submitted.
12 Turnover of the company/ Firm.
Please provide the details for the last 3
years ending March 31,
2017/ 2018/ 2019.
(Certified copies of audited Balance Sheet
and profit & loss account statement to be
enclosed )
a) FY-2016-17
b) FY-2017-18
c) FY-2018-19
Annual Turnover
Rs. __________
Rs. ____________
Rs. _____________
13 Details of the works executed by the
company/ firm during last 3 Financial
years (only those works to be mentioned
which qualify the eligibility criteria)
Copies of satisfactory work experience
obtained from the employers to be enclosed
Annexure II to be filled up
Request For Proposal (RFP) For Providing Facility
Management Services at IDBI Bank (Kolkata Zone)
I have read and hereby correctly state all data as required, and accept all terms/conditions/ criteria and other aspects, mentioned above on this page which has not been modified, unconditionally. Signature (with Company’s Seal) _____ of (Authorized Signatory/
Director of the ServiceProvider)
FMS/IDBI Bank/Kolkata Zone
11
14 Registration with Government/ Public Sector
Undertakings/ Banks(during last 3 financial
years)
Annexure III to be filled up
15 Organizational set up and trained man power
available (Enclose the chart)
Annexure IV to be filled up
16 Details of litigation / arbitration cases resulting from the contracts executed by
your company / firm in the past or
currently under execution.
Annexure V to be filled up
17 Names along with address and telephone
numbers of two organization for whom
work is being done at present/ in the
preceding two years and who are in a
position to certify the performance of your
company / firm
Annexure VI to be filled up
18 List of equipments and Machineries Annexure VII to be filled up
19 Duly signed pre bid, pre contract Integrity
Pact. Annexure VIII to be filled up
20 Other information applicant might like to
give in support of the application
Date: Signature of the authorized person &
Place: Company / Firm seal
Request For Proposal (RFP) For Providing Facility
Management Services at IDBI Bank (Kolkata Zone)
I have read and hereby correctly state all data as required, and accept all terms/conditions/ criteria and other aspects, mentioned above on this page which has not been modified, unconditionally. Signature (with Company’s Seal) _____ of (Authorized Signatory/
Director of the ServiceProvider)
FMS/IDBI Bank/Kolkata Zone
12
ANNEXURE-II
LIST OF HOUSE KEEPING SERVICES CONTRACTS
EXECUTED DURING LAST 3 YEARS
a. Atleast One (1) work order for Annual Maintenance Contract of buildings having minimum
Annual Billing Value as Rs 7.28 crore (exclusive of GST & service charges) OR
b. Atleast Two (2) work orders for Annual Maintenance Contract of buildings having minimum
Annual Billing Value as Rs 4.55 crore (exclusive of GST & service charges) each OR
c. Atleast Three (3) work orders for Annual Maintenance Contract of buildings having minimum
Annual Billing Value as Rs 3.64 crore (exclusive of GST & service charges) each.
Sr.
No.
Name
of the
Client
Supervising
Authority under
whom work was
carried out
(Name
Designation)
Work
order Ref.
No. &
date(enclos
e copies)
Contract
period
Contract
value (Rs.
in Cr.)
Copy of
Work
order
enclosed?
(Yes/No)
Remarks
Request For Proposal (RFP) For Providing Facility
Management Services at IDBI Bank (Kolkata Zone)
I have read and hereby correctly state all data as required, and accept all terms/conditions/ criteria and other aspects, mentioned above on this page which has not been modified, unconditionally. Signature (with Company’s Seal) _____ of (Authorized Signatory/
Director of the ServiceProvider)
FMS/IDBI Bank/Kolkata Zone
13
ANNEXURE-III
Registration with Government / Public Sector Undertakings / Banks for Carrying out Facility
Management Services i.e. Central Labour Commissioner License, PF, ESI, etc. .( during last 3 financial
years only)
Sr. No. Name Nature of work Value of work Name of the
Registration
authority and Date of registration
ANNEXURE-IV
Organizational set up and trained man power available
Sr. No. Name Qualification Experience Works done Employed
with your
firm since
Any other
information
Request For Proposal (RFP) For Providing Facility
Management Services at IDBI Bank (Kolkata Zone)
I have read and hereby correctly state all data as required, and accept all terms/conditions/ criteria and other aspects, mentioned above on this page which has not been modified, unconditionally. Signature (with Company’s Seal) _____ of (Authorized Signatory/
Director of the ServiceProvider)
FMS/IDBI Bank/Kolkata Zone
14
ANNEXURE-V
Details of litigation / arbitration cases resulting from the contracts executed by your company / firm /
you in the past or currently under execution
Year. Award for/
against Bidder
Name of
client filed
the litigation/
case/
arbitration
Cause of
Litigation/
case/
arbitration
Disputed
Amount
Actual
awarded
amount
Any other
information
ANNEX URE-VI
Names along with address and telephone numbers of two organizations for whom work done presently / in the
last three years and who are in a position to certify the past performance of your company / firm
Sr. No Name of the
employer
Address Tel. No. /Mobile Fax / E-mail
Request For Proposal (RFP) For Providing Facility
Management Services at IDBI Bank (Kolkata Zone)
I have read and hereby correctly state all data as required, and accept all terms/conditions/ criteria and other aspects, mentioned above on this page which has not been modified, unconditionally. Signature (with Company’s Seal) _____ of (Authorized Signatory/
Director of the ServiceProvider)
FMS/IDBI Bank/Kolkata Zone
15
ANNEXURE VII
List of Equipments & Machineries:
Sr. No. Description Utilization Area Furnish / Enclose copies of
invoices
Declaration:
1. All the above information furnished by me/ us here above is correct to the best of my/ our knowledge and
belief.
2. I/ we have no objection if enquiries are made about the work listed by me/ us as above/in the annexure.
3. I/ we agree that the decision of IDBI Bank Ltd in selection of the Contractors will be final and binding on
me/us.
4. I/ we have read the instructions appended to the pro forma and I/ we understand that if any false
information is detected at a later date, the empanelment/award of contract shall be cancelled unilaterally at the
discretion of the bank without any further notice to us/me.
Signature of the Bidder:
Name and designation with
Seal of the firm/Company:
Place:
Date:
Request For Proposal (RFP) For Providing Facility
Management Services at IDBI Bank (Kolkata Zone)
I have read and hereby correctly state all data as required, and accept all terms/conditions/ criteria and other aspects, mentioned above on this page which has not been modified, unconditionally. Signature (with Company’s Seal) _____ of (Authorized Signatory/
Director of the ServiceProvider)
FMS/IDBI Bank/Kolkata Zone
16
Annexure - VIII
PRE CONTRACT INTEGRITY PACT
General
This pre-bid pre-contract Agreement (hereinafter called the Integrity Pact) is made on ____________day
of the month of ___________ 2019, between, IDBI Bank Ltd., a company within the meaning of Section
2(20) of the Companies Act, 2013 (18 of 2013) and a banking company within the meaning of Section 5 (c)
of the Banking Regulation Act, 1949 (10 of 1949), with Corporate Identity No. L65190MH2004GOI148838
and having its registered office at IDBI Tower, WTC Complex, Cuffe Parade, Mumbai 400005 through its
_______________ Department/ Office at ___________, _________, (hereinafter called the "PRINCIPAL'',
which expression shall mean and include, unless the context otherwise requires, its successors) of the First
Part and M/s ______________represented by Smt/ Shri___________________________, MD/ CEO/ CMD
(hereinafter called the "BIDDER/ Seller which expression shall mean and include, unless the context
otherwise requires, its/ his successors and permitted assigns) of the Second Part.
WHEREAS the PRINCIPAL proposes to procure (_____________________) and BIDDER/ Seller is
willing to offer/ has offered the same to the Principal.
WHEREAS the BIDDER is a private company/ public company/ Government undertaking/ partnership/
registered export agency, constituted in accordance with the relevant law in the matter and the PRINCIPAL is
an Office/ Department of IDBI Bank Ltd performing its functions on behalf of IDBI Bank
Ltd.
NOW, THEREFORE,
To avoid all forms of corruption by following a system that is fair, transparent and free from any influence/
prejudiced dealings prior to, during and subsequent to the currency of the contract to be· entered into with a
view to:
Enabling the PRINCIPAL to obtain the desired service/ product at a competitive price in conformity with the
defined specifications by avoiding the high cost and the distortionary impact of corruption on public
Request For Proposal (RFP) For Providing Facility
Management Services at IDBI Bank (Kolkata Zone)
I have read and hereby correctly state all data as required, and accept all terms/conditions/ criteria and other aspects, mentioned above on this page which has not been modified, unconditionally. Signature (with Company’s Seal) _____ of (Authorized Signatory/
Director of the ServiceProvider)
FMS/IDBI Bank/Kolkata Zone
17
procurement; and
Enabling BIDDERs to abstain from bribing or indulging in any corrupt practice in order to secure the contract
by providing assurance to them that their competitors will also abstain from bribing and other corrupt
practices and the PRINCIPAL will commit to prevent corruption, in any form, by its officials by following
transparent procedures.
The parties hereto hereby agree to enter into this Integrity Pact and agree as follows:
1. Commitments of the PRINCIPAL
1.1 The PRINCIPAL undertakes that no official of the PRINCIPAL, connected directly or indirectly with
the contract, will demand, take a promise for or accept directly or through intermediaries, any bribe,
consideration, gift, reward, favour or any material or immaterial benefit or any other advantage from the
BIDDER, either for themselves or for any person, organisation or third party (which is not available legally)
related to the contract in exchange for an advantage in the bidding process, bid evaluation, contracting or
implementation process related to the contract.
1.2 The PRINCIPAL will, during the pre-contract stage, treat all BIDDERs alike, and will provide to all
BIDDERs the same information and will not provide any such information to any particular BIDDER which
could afford an advantage to that particular BIDDER in comparison to other BIDDERs.
1.3 All the officials of the PRINCIPAL will report to the appropriate authority any attempted or completed
breaches of the above commitments as well as any substantial suspicion of such a breach.
2. In case any such preceding misconduct on the part of such official(s) is reported by the BIDDER to the
PRINCIPAL with full and verifiable facts and the same is prima facie found to be correct by the PRINCIPAL,
necessary action, as deemed fit & proper will be taken by the bank.
3. Commitments of the BIDDERs
The BIDDER commits itself to take all measures necessary to prevent corrupt practices, unfair
Request For Proposal (RFP) For Providing Facility
Management Services at IDBI Bank (Kolkata Zone)
I have read and hereby correctly state all data as required, and accept all terms/conditions/ criteria and other aspects, mentioned above on this page which has not been modified, unconditionally. Signature (with Company’s Seal) _____ of (Authorized Signatory/
Director of the ServiceProvider)
FMS/IDBI Bank/Kolkata Zone
18
means and illegal activities during any stage of its bid or during any pre-contract or post-contract stage in
order to secure the contract or in furtherance to secure it and in particular commit itself to the following:
3.1 The BIDDER will not offer, directly or through intermediaries, any bribe, gift, consideration, reward,
favour, any material or immaterial benefit or other advantage commission, fees brokerage or inducement to
any official of the PRINCIPAL, connected directly or indirectly with the bidding process, or to any person,
organisation or third party related to the contract in exchange for any advantage in the bidding, evaluation,
contracting and implementation of the contract.
3.2 The BIDDER further undertakes that it has not given, offered or promised to give, directly or
indirectly any bribe, gift, consideration, reward, favour, any material or immaterial benefit or other advantage,
commission, fees, brokerage or inducement (not available legally) to any official of the PRINCIPAL or
otherwise in procuring the Contract or forbearing to do or having done any act in relation to the obtaining or
execution of the contract or any other contract with IDBI Bank Ltd for showing or forbearing to show favour
or disfavour to any person in relation to the contract or any other contract with IDBI Bank Ltd.
3.3 The BIDDER confirms and declares that they have not made any payments to any agents/ brokers or
any other intermediary, in connection with this bid/ contract.
3.4 The BIDDER further confirms and declares to the PRINCIPAL that the BIDDER is the original
vendor or service provider in respect of product/ service covered in the bid documents and the BIDDER has
not engaged with any individual or firm or company whether Indian or foreign to intercede, facilitate or in any
way to recommend to the PRINCIPAL or any of its functionaries, whether officially or unofficially to the
award of the contract to the BIDDER, nor has any amount been paid, promised or intended to be paid to any
such individual, firm or company in respect of any such intercession, facilitation or recommendation.
3.5 The BIDDER, at the earliest available opportunity, i.e. either while presenting the bid or during pre-
contract negotiations and in any case before opening the financial bid and before signing the contract, shall
disclose any payments he has made, is committed to or intends to make to officials of the PRINCIPAL or
their family members, agents, brokers or any other intermediaries in connection with the contract and the
details of the services agreed upon for such payments.
3.6 The BIDDER will not enter into any undisclosed agreement or collude with other parties interested in
Request For Proposal (RFP) For Providing Facility
Management Services at IDBI Bank (Kolkata Zone)
I have read and hereby correctly state all data as required, and accept all terms/conditions/ criteria and other aspects, mentioned above on this page which has not been modified, unconditionally. Signature (with Company’s Seal) _____ of (Authorized Signatory/
Director of the ServiceProvider)
FMS/IDBI Bank/Kolkata Zone
19
the contract/ other BIDDERs to impair the transparency, fairness and progress of the bidding process, bid
evaluation, contracting and implementation of the contract or with respect to prices, specifications,
certifications, subsidiary contracts etc.
3.7 The BIDDER will not accept any advantage in exchange for any corrupt practice; unfair means
and illegal activities.
3.8 The BIDDER shall not use improperly, for purpose of competition or personal gain or pass on to
others, any information provided by the PRINCIPAL as a part of the business relationship, regarding plans,
technical proposals and business details including information contained in any electronic data carrier. The
BIDDER also undertakes to exercise due and adequate care lest any such information is divulged.
3.9 The BIDDER commits to refrain from giving any complaint directly or through any other manner
without supporting it with full and verifiable facts.
3.10 The BIDDER shall not instigate or cause to instigate any third person to commit any of the
actions mentioned above.
3.11 If the BIDDER or any employee of the BIDDER or any person acting on behalf of the BIDDER, either
directly or indirectly, is a relative of any of the officers of the PRINCIPAL, or alternatively, if any relative of
an officer of the PRINCIPAL has financial interest/ stake in the BIDDER's firm, the same shall be disclosed
by the BIDDER at the time of filing of tender.
3.12 The BIDDER shall not lend to or borrow any money from or enter into any monetary dealings or
transactions, directly or indirectly, with any employee of the PRINCIPAL.
3.13 The BIDDER/ Contractor shall not directly or through any other person or firm use coercive practices
against IDBI Bank and/ or other BIDDERs/ Contractor(s).
3.14 BIDDERs are not to pass any information provided by the PRINCIPAL as a part of business
relationship to others and not commit any offence under PC/ IPC Act.
3.15 Foreign BIDDERs if any, to disclose name and address of agents and representatives in India and
Indian Bidders to disclose their foreign principal or associates.
3.16 BIDDERs to disclose any transgressions with any other company that may impinge on anti-
Request For Proposal (RFP) For Providing Facility
Management Services at IDBI Bank (Kolkata Zone)
I have read and hereby correctly state all data as required, and accept all terms/conditions/ criteria and other aspects, mentioned above on this page which has not been modified, unconditionally. Signature (with Company’s Seal) _____ of (Authorized Signatory/
Director of the ServiceProvider)
FMS/IDBI Bank/Kolkata Zone
20
corruption principle.
4. Previous Transgressions
4.1 The BIDDER declares that no previous transgression occurred in the last three years immediately
before signing of this Integrity Pact, with any other company in any country in respect of any corrupt
practices envisaged hereunder or with any Public Sector Enterprise / Public Sector Banks in India or any
Government Department in India or RBI that could justify BIDDER’s exclusion from the tender process.
4.2 The BIDDER agrees that if it makes incorrect statement on this subject, BIDDER can be disqualified
from the tender process or the contract, if already awarded, can be terminated for such reason.
5. Earnest Money (Security Deposit)
5.1 While submitting commercial bid, the BIDDER shall deposit an amount (specified in RFP) as Earnest
Money/ Security Deposit, with the PRINCIPAL through any of the modes mentioned in the RFP/ bid
document and no such mode is specified, by a Bank Draft or a Pay Order in favour of IDBI Bank Ltd.
However payment of any such amount by way of Bank Guarantee, if so permitted as per bid documents/ RFP
should be from any nationalized Bank other than IDBI Bank Ltd and promising payment of the guaranteed
sum to the PRINCIPAL on demand within three working days without any demur whatsoever and without
seeking any reasons whatsoever. The demand for payment by the PRINCIPAL shall be treated as conclusive
proof for making such payment to the PRINCIPAL.
5.2 Unless otherwise stipulated in the Bid document/ RFP, the Earnest Money/ Security Deposit shall be
valid up to a period of five years or the complete conclusion of the contractual obligations to the complete
satisfaction of both the BIDDER and the PRINCIPAL, including warranty period, whichever is later.
5.3 In case of the successful BIDDER, a clause would also be incorporated in the Article pertaining to
Performance Bond in the Purchase Contract that the provisions of Sanctions for Violation shall be applicable
for forfeiture of Performance Bond in case of a decision by the PRINCIPAL to forfeit the same without
assigning any reason for imposing sanction for violation of this Pact.
Request For Proposal (RFP) For Providing Facility
Management Services at IDBI Bank (Kolkata Zone)
I have read and hereby correctly state all data as required, and accept all terms/conditions/ criteria and other aspects, mentioned above on this page which has not been modified, unconditionally. Signature (with Company’s Seal) _____ of (Authorized Signatory/
Director of the ServiceProvider)
FMS/IDBI Bank/Kolkata Zone
21
5.4 No interest shall be payable by the PRINCIPAL to the BIDDER on Earnest Money/ Security
Deposit for the period of its currency.
6. Sanctions for Violations
6.1 Any breach of the aforesaid provisions by the BIDDER or anyone employed by it or acting on its
behalf (whether with or without the knowledge of the BIDDER) shall entitle the PRINCIPAL to take all or
any one of the following actions, wherever required:
6.1.1 To immediately call off the pre contract negotiations without assigning any reason and without giving
any compensation to the BIDDER. However, the proceedings with the other BIDDER(s) would continue,
unless the PRINCIPAL desires to drop the entire process.
6.1.2 The Earnest Money Deposit (in pre-contract stage) and / or Security Deposit/ Performance Bond (after
the contract is signed) shall stand forfeited either fully or partially, as decided by the PRINCIPAL and the
PRINCIPAL shall not be required to assign any reason therefore.
6.1.3 To immediately cancel the contract, if already signed, without giving any compensation to the
BIDDER
6.1.4 To encash the advance bank guarantee and performance bond/ warranty bond, if furnished by the
BIDDER, in order to recover the payments, already made by the PRINCIPAL along with interest.
6.1.5 To cancel all or any other Contracts with the BIDDER. The BIDDER shall be liable to pay
compensation for any loss or damage to the PRINCIPAL resulting from such cancellation/ rescission and the
PRINCIPAL shall be entitled to deduct the amount so payable from the money(s) due to the BIDDER.
6.1.6 To debar the BIDDER from participating in future bidding processes of the PRINCIPAL or any of its
subsidiaries for a minimum period of five years, which may be further extended at the discretion of the
PRINCIPAL.
6.1.7 To recover all sums paid, in violation of this Pact, by BIDDER(s) to any middleman or agent or broker
with a view to securing the contract.
6.1.8 Forfeiture of Performance Bond in case of a decision by the PRINCIPAL to forfeit the same without
Request For Proposal (RFP) For Providing Facility
Management Services at IDBI Bank (Kolkata Zone)
I have read and hereby correctly state all data as required, and accept all terms/conditions/ criteria and other aspects, mentioned above on this page which has not been modified, unconditionally. Signature (with Company’s Seal) _____ of (Authorized Signatory/
Director of the ServiceProvider)
FMS/IDBI Bank/Kolkata Zone
22
assigning any reason for imposing sanction for violation of this Pact.
6.1.9 Intimate to the CVC, IBA, RBI, as the PRINCIPAL deemed fit the details of such events for
appropriate action by such authorities.
6.2 The PRINCIPAL will be entitled to take all or any of the actions mentioned at para 6.1.1 to 6.1.9 of
this Pact also on the Commission by the BIDDER or any one employed by it or acting on its behalf (whether
with or without the knowledge of the BIDDER), of an offense as defined in Chapter IX of Indian Penal Code,
1860 or Prevention of Corruption Act, 1988 or any other statute enacted for prevention of corruption.
6.3 The decision of the PRINCIPAL to the effect that a breach of the provisions of this Pact has been
committed by the BIDDER shall be final and conclusive on the BIDDER. However, the BIDDER can
approach the Independent External Monitor(s) appointed for the purposes of this Pact.
7. Fall Clause
7.1 The BIDDER undertakes that it has not supplied/ is not supplying similar product/ systems or
subsystems at a price lower than that offered in the present bid in respect of any other Ministry/ Department
of the Government of India or PSU or any other Bank and if it is found at any stage that similar product/
systems or sub systems was supplied by the BIDDER to any other Ministry/ Department of the Government
of India or a PSU or a Bank at a lower price, then that very price, with due allowance for elapsed time, will be
applicable to the present case and the difference in the cost would be refunded by the BIDDER to the
PRINCIPAL, if the contract has already been concluded.
8. Independent External Monitors
8.1 The PRINCIPAL has appointed Independent External Monitors (hereinafter referred to as Monitors or
IEMs) for this Pact in consultation with the Central Vigilance Commission (Names and Addresses of the
Monitors to be given).
8.2 The task of the Monitors shall be to review independently and objectively, whether and to what extent
the parties comply with the obligations under this Pact.
8.3 The Monitors shall not be subject to instructions by the representatives of the parties and perform their
Request For Proposal (RFP) For Providing Facility
Management Services at IDBI Bank (Kolkata Zone)
I have read and hereby correctly state all data as required, and accept all terms/conditions/ criteria and other aspects, mentioned above on this page which has not been modified, unconditionally. Signature (with Company’s Seal) _____ of (Authorized Signatory/
Director of the ServiceProvider)
FMS/IDBI Bank/Kolkata Zone
23
functions neutrally and independently.
8.4 Both the parties accept that the Monitors have the right to access all the documents relating to the
project/ procurement, including minutes of meetings.
8.5 As soon as the Monitor notices, or has reason to believe, a violation of this Pact, he will so inform the
Authority designated by the PRINCIPAL.
8.6 The BIDDER(s) accepts that the Monitor has the right to access without restriction to all Project
documentation of the PRINCIPAL including that provided by the BIDDER. The BIDDER will also grant the
Monitor, upon his request and demonstration of a valid interest, unrestricted and unconditional access to his
project documentation. The same is applicable to Sub-contractors. The Monitor shall be under
contractual obligation to treat the information and documents of the BIDDER/ Sub-contractor(s) with
confidentiality.
8.7 The PRINCIPAL will provide to the Monitor sufficient information about all meetings among the
parties related to the Project provided such meetings could have an impact on the contractual relations
between the parties. The parties will offer to the Monitor the option to participate in such meetings.
8.8 The Monitor will submit a written report to the designated authority of PRINCIPAL/ Secretary in the
Department/ within 8 to 10 weeks from the date of reference or intimation to him by the PRINCIPAL/
BIDDER and, should the occasion arise, submit proposals for correcting problematic situations.
9. Facilitation of Investigation
In case of any allegation of violation of any provisions of this Pact or payment of commission, the
PRINCIPAL or its agencies shall be entitled to examine all the documents including the Books of Accounts of
the BIDDER and the BIDDER shall provide necessary information and documents in English and shall
extend all possible help for the purpose of such examination.
10. Law and Place of Jurisdiction
This Pact is subject to Indian Law. The place of performance and jurisdiction is the seat of the
PRINCIPAL.
Request For Proposal (RFP) For Providing Facility
Management Services at IDBI Bank (Kolkata Zone)
I have read and hereby correctly state all data as required, and accept all terms/conditions/ criteria and other aspects, mentioned above on this page which has not been modified, unconditionally. Signature (with Company’s Seal) _____ of (Authorized Signatory/
Director of the ServiceProvider)
FMS/IDBI Bank/Kolkata Zone
24
11. Other Legal Actions
The actions stipulated in this Integrity Pact are without prejudice to any other legal action that may follow
in accordance with the provisions of the extant law in force relating to any civil or criminal proceedings.
12. Validity
12.1 The validity of this Integrity Pact shall be from date of its signing and extend up to 5 years or the
complete execution of the contract to the satisfaction of the PRINCIPAL and the BIDDER/ Seller, including
warranty period, whichever is later. In case BIDDER is unsuccessful, this Integrity Pact shall expire after six
months from the date of the signing of the contract, with the successful bidder by the PRINCIPAL.
12.2 Should one or several provisions of this Pact tum out to be invalid; the remainder of this Pact shall
remain valid. In this case, the parties will strive to come to an agreement to their original intentions.
13. The parties hereby sign this Integrity Pact at _______________ on___________.
IN WITNESS WHEREOF, the Parties have signed and executed this Integrity Pact at the place and date first
hereinabove mentioned in the presence of following witness:
Signature Signature
(For & on behalf of the PRINCIPAL) (For & on behalf of the BIDDER/ Contractor)
Office Seal Office Seal
Name Name
Designation Designation
Witness 1:
(Name & Address)
Witness 2:
(Name & Address)
Request For Proposal (RFP) For Providing Facility
Management Services at IDBI Bank (Kolkata Zone)
I have read and hereby correctly state all data as required, and accept all terms/conditions/ criteria and other aspects, mentioned above on this page which has not been modified, unconditionally. Signature (with Company’s Seal) _____ of (Authorized Signatory/
Director of the ServiceProvider)
FMS/IDBI Bank/Kolkata Zone
25
[Provisions of the above clauses would need to be amended/ deleted in line with the policy of the PRINCIPAL in regard to involvement of Indian agents of foreign suppliers].
Request For Proposal (RFP) For Providing Facility
Management Services at IDBI Bank (Kolkata Zone)
I have read and hereby correctly state all data as required, and accept all terms/conditions/ criteria and other aspects, mentioned above on this page which has not been modified, unconditionally. Signature (with Company’s Seal) _____ of (Authorized Signatory/
Director of the ServiceProvider)
FMS/IDBI Bank/Kolkata Zone
26
Envelope No I
Technical Bid
NAME OF THE WORK: Annual Maintenance Contract for providing
‘Sweeping, Cleaning and other services incidental to
cleaning and sweeping’ at the IDBI Bank establishments
under Kolkata Zone
NAME OF THE BIDDER:
ADDRESS:
LAST DATE OF SUBMISSION OF THE TENDER: 16th November 2019
Request For Proposal (RFP) For Providing Facility
Management Services at IDBI Bank (Kolkata Zone)
I have read and hereby correctly state all data as required, and accept all terms/conditions/ criteria and other aspects, mentioned above on this page which has not been modified, unconditionally. Signature (with Company’s Seal) _____ of (Authorized Signatory/
Director of the ServiceProvider)
FMS/IDBI Bank/Kolkata Zone
27
DISCLAIMER
The information contained in this Tender document or information provided subsequently to the
Bidder(s) or applicants whether verbally or in documentary form, by or on behalf of IDBI Bank Limited
(IDBI Bank/the Bank), is provided to the Bidder(s) subject to the terms and conditions set out in this
TENDER document (Technical Bid and Price Bid) and all other terms and conditions, subject to which such
information is provided.
This TENDER document is not an agreement and is neither an offer nor an invitation to offer by IDBI
Bank. This TENDER is to invite proposals from applicants who are qualified to submit the bids (“Bidders”).
The purpose of this TENDER is to provide the Bidder(s) with information and to assist them in formulation of
their proposals (Bids). This TENDER does not claim to contain any or all the information, which each Bidder
may require. Each Bidder should, at its own costs without any right to claim reimbursement, conduct its own
investigations, analysis and should check the accuracy, reliability and completeness of the information in this
TENDER and wherever felt necessary obtain independent advice. IDBI Bank makes no representation or
warranty and shall incur no liability or obligation under any law, statute, rules or regulations as to the
accuracy, reliability or completeness of this TENDER. IDBI Bank may in its absolute discretion, but without
being under any obligation to do so and without prejudice to its rights, update, amend or supplement the
information in this TENDER.
The information contained in this TENDER document is selective and is subject to updation,
expansion, revision and amendment by IDBI Bank. IDBI Bank does not undertake to provide any Bidder(s)
with access to any additional information or to update the information in this TENDER document or to
correct any inaccuracies if any therein, which may become apparent. IDBI Bank reserves the right of
discretion to change, modify, add to or alter any or all of the provisions of this TENDER and/or the bidding
process, without assigning any reasons whatsoever. Such change will be intimated or made accessible to all
Bidders or can be accessed in website of IDBI Bank. Any information contained in this TENDER document
Request For Proposal (RFP) For Providing Facility
Management Services at IDBI Bank (Kolkata Zone)
I have read and hereby correctly state all data as required, and accept all terms/conditions/ criteria and other aspects, mentioned above on this page which has not been modified, unconditionally. Signature (with Company’s Seal) _____ of (Authorized Signatory/
Director of the ServiceProvider)
FMS/IDBI Bank/Kolkata Zone
28
will be superseded by any later written information on the same subject made available/accessible to
Bidder(s) by IDBI Bank.
Information provided in this TENDER is on a wide range of matters, some of which may depend upon
interpretation of law. The information given is not intended to be an exhaustive account of statutory
requirements and should not be regarded as a complete or authoritative statement of law. IDBI Bank does not
own any responsibility for the accuracy or otherwise for any interpretation or opinion on law expressed
herein. Further, IDBI Bank also does not accept claim, obligation, responsibility or liability of any nature
whether resulting from negligence or otherwise howsoever caused arising from reliance of any Bidder upon
the statements contained in this TENDER.
IDBI Bank reserves the right to reject any or all the expression of interest/proposals/Bids received in
response to this TENDER at any stage without assigning any reason whatsoever and without being liable for
any loss/injury that Bidder might suffer due to such reason. The decision of IDBI Bank shall be final,
conclusive and binding on all the Bidders/parties directly or indirectly connected with the bidding process.
Request For Proposal (RFP) For Providing Facility
Management Services at IDBI Bank (Kolkata Zone)
I have read and hereby correctly state all data as required, and accept all terms/conditions/ criteria and other aspects, mentioned above on this page which has not been modified, unconditionally. Signature (with Company’s Seal) _____ of (Authorized Signatory/
Director of the ServiceProvider)
FMS/IDBI Bank/Kolkata Zone
29
INSTRUCTIONS FOR SUBMISSION OF TECHNICAL BID/ PRICE BID
1. The Bid shall contain the full name, address, telephone number (mobile and landline), fax number and E-mail
ID, of Bidder/ Service Provider for facilitating communications including notices to be given to the
Bidder/Service Provider in connection with the Bid transaction. Any communication from IDBI Bank Limited
by any of the above modes of communication shall be treated as official communication and duly acted upon
early by the respective Service Provider.
2. The Bidder/Service Provider shall complete in all respects, form(s) annexed to the Bid documents, quote the
rates, furnish the information called for therein, and (sign and endorse the date on each of the documents in the
relevant space provided) therein for the purpose. The bid shall be properly signed by a person/ persons duly
authorized by the Bidder/Service Provider. In the case of incorporated Companies, the Bid shall be signed by a
director(s)/ the duly authorized officers and supported by internal corporate authorizations with the Company
seal. The Bidder/Service Provider shall sign each page of the Bid documents.
3. The Bid form and the documents attached to it shall not be detached or removed one from the other and no
alteration (s) or mutilation (s) (other than filling in all the blank spaces) shall be made in any of the Bid
documents attached thereto. Any alterations or changes, if any to the entries in the attached documents, may be
made by a separate covering letter, in the absence of which it may be rejected. Any decision in this regard by
IDBI Bank shall be final, conclusive, and binding on the Bidder/Service Provider.
4. The Committee constituted for the purpose of selection of the Bidder/Service Provider would evaluate
technical Bids to qualify the Bidder/ Service Providers and only those Bidders/ Service Provider who qualify
may be required, if necessary, to make a detailed presentation to the RFP (Request For Proposal) committee,
if need be, for further evaluation. The financial Bids of the finally qualified and short listed Bidder/Service
Providers would be opened in their presence or their authorized representatives wishing to be present. No
intimation would be sent to the unsuccessful Bidders/Service Providers.
5. The scope of work covers providing Sweeping, Cleaning & other services incidental to cleaning and
Sweeping, as described in the Technical Bid hereunder, at all IDBI Bank establishments located in
Kolkata Zone. The details whereof are as provided herein below
Request For Proposal (RFP) For Providing Facility
Management Services at IDBI Bank (Kolkata Zone)
I have read and hereby correctly state all data as required, and accept all terms/conditions/ criteria and other aspects, mentioned above on this page which has not been modified, unconditionally. Signature (with Company’s Seal) _____ of (Authorized Signatory/
Director of the ServiceProvider)
FMS/IDBI Bank/Kolkata Zone
30
6. The sealed cover should contain the following:
a) Envelope 1 (Technical Bid) –
(i) Tender Document is available in Bank’s Website. Bidders to download the application form
alongwith Tender Documents from IDBI website www.idbi.in from Notices-Tenders
(ii) Earnest Money Deposit (EMD) of Rs 100000/- (Rs. one Lakh only) to be submitted
along with Technical Bid only in the form of DD/PO drawn in favour of IDBI Bank Limited,payable at
Kolkata.
The Bid EMD would be exempted, in case of those bidders who are registered under the related provisions of
MSME/NSIC (Certificate to be enclosed) and related guidelines / instructions and such agencies must provide
supporting documents to claim the above exemptions along with the Technical Bid.
b) Envelope 2 (Price Bid) -
The rate shall be quoted as per Performa given in the Price Bid. The Performa should be duly signed &
sealed by the Bidder(s).
7. Technical Bid and Price Bid will contain General Terms & Conditions, Scope of Work, chemicals,
materials, equipments to be used, etc. The Bidder(s) who’s financial/Price Bid is accepted will have to enter
into an agreement with the Bank as per pro forma given.
8. The sealed cover (with Technical Bid & Price Bid covers kept inside) super scribed with the name of the
work may be addressed to Deputy General Manager-, IDBI Bank Ltd, IDBI House, 44 Shakespeare Sarani,
Kolkata-700017 and the covers shall be dropped in the Tender Box placed at 7th Floor, IDBI bank Ltd IDBI
House, 44 Shakespeare Sarani, Kolkata-700017 on or before 2:30 pm by 16th November 2019. The
Bank will not be responsible for any postal delay/ loss/ non receipt thereof. Bid received after the date & time
specified above will be rejected. The technical bids shall be opened on 22nd November 2019 at 3:00 pm.
Price bids shall be opened in the presence of the Bidder(s) / duly authorised representatives who need to be
present on the day of opening of Price bids at at the above mentioned address. The date and time of opening
of price Bids shall be communicated to the prequalified vendor separately.
9. A pre-bid meeting of all the intending bidders shall be held on 12th November 2019 at 2:30 p.m. at
http://www.idbi./
Request For Proposal (RFP) For Providing Facility
Management Services at IDBI Bank (Kolkata Zone)
I have read and hereby correctly state all data as required, and accept all terms/conditions/ criteria and other aspects, mentioned above on this page which has not been modified, unconditionally. Signature (with Company’s Seal) _____ of (Authorized Signatory/
Director of the ServiceProvider)
FMS/IDBI Bank/Kolkata Zone
31
Bank’s Zonal office premises at 44,Shakespeare Sarani Kolkata which the intending bidders need to
mandatorily attend for detailed discussion regarding the tender, procedure for filling tender in the Technical
bid, financial Price Bid or any other matter/ clarifications covering the tender.
10. Bidder(s) shall note that bids received without prescribed EMD (RTGS/NEFT/DD) shall summarily be
rejected.
11. The EMD of Unsuccessful Bidders shall be returned on non-acceptance of the Bid within three months
from the last date fixed for receiving the Bid or such earlier time as decided by the Bank. However, EMD of
Successful Bidder(s) whose tender has been accepted by the Bank shall be adjusted towards Security Deposit.
The Successful Bidder(s) has to deposit balance amount of Security deposit of Rs 45.50 Lakhs (Rupees
Forty Five Lakh Fifty Thousand only) after adjusting said EMD. The Security Deposit shall not bear any
interest and such amount shall be forfeited in the event of any invasion, refusal or delay on the part of the
Successful Bidder(s) to sign and execute the agreement within 15 days from the commencement of contract in
case their Bid is accepted.
12. The Bidders shall submit their offers strictly in accordance with the terms and conditions of the Bid
document. Any Bidder that stipulates conditions contrary to / inconformity with the conditions given in the
Bid document is liable for rejection.
13. The Bids amount is to be inserted in words as well as in figures in the space provided and in case of
discrepancies between prices written in words and prices written in figures, the prices written in words shall
be considered correct. The correction and or overwriting, made in the tender documents/price bids if not
authenticated, will be liable for rejection.
14. The rates quoted in the Bid shall be inclusive of all taxes and duties such as, Sales Tax, Surcharge on
Sales Tax, Excise Duty, Octroi, Turn Over Tax and Work Contract Tax and also delivery of material at site,
VAT or any other applicable tax as per statute (present and future) excluding GST or any other such tax
falling in similar bracket / category.
15. The Tender Document i.e. Technical Bid and Price Bid are not transferable.
16. Time is the essence of the contract and the works must be started within 15 days from the date of issue of
Request For Proposal (RFP) For Providing Facility
Management Services at IDBI Bank (Kolkata Zone)
I have read and hereby correctly state all data as required, and accept all terms/conditions/ criteria and other aspects, mentioned above on this page which has not been modified, unconditionally. Signature (with Company’s Seal) _____ of (Authorized Signatory/
Director of the ServiceProvider)
FMS/IDBI Bank/Kolkata Zone
32
work order. Any Bidder who disagrees with the time schedule and stipulates a longer period is liable to be
rejected.
17. Access to inspect the site will be given with prior appointment up to one day prior to the last date of
submission of the tender.
18. The Bid shall be signed by the Bidder or person(s) as duly authorized by the Bidder. In case, the Bidder
is a Company, the officer so authorized by the Company with its seal duly affixed shall sign the Bid. A
resolution to that effect passed by the bidder company shall be attached with the bid.
19. The Bid shall contain proper / registered office address, Tel. No. & Fax No., e-mail for serving notices
required to be served to the Bidder in connection with the Bid.
20. The Bid Form and the documents attached to it shall not be detached and no alteration or mutilation
(other than filling in all the blank spaces) shall be made in any of the documents attached hereto. Any
alterations or changes to the entries in the attached documents shall be made by a separate covering letter
otherwise it shall not be entertained.
21. Bidder(s) are requested to visit the site and also carefully examine the Bid Documents, terms and
condition of contract, specifications, schedules and the frequency of work. In case there should be or appear
to be any ambiguity in or discrepancy between any of the document, they should immediately refer the matter
to the Bank for clarification.
22. The Bank will not be responsible/ liable for payment of any costs, charges or expenses, which may have
been incurred or payment of any damages or any monies or of any nature, in respect of any losses to person
or property suffered by any Bidder(s) in connection with visits to inspect the site and in the preparation of Bid
for submission.
23. The Bidder(s) (whether he submits the Bid or not) shall treat the details of the document as secret and
confidential and shall not share or part with any third party without prior written consent of the Bank.
Request For Proposal (RFP) For Providing Facility
Management Services at IDBI Bank (Kolkata Zone)
I have read and hereby correctly state all data as required, and accept all terms/conditions/ criteria and other aspects, mentioned above on this page which has not been modified, unconditionally. Signature (with Company’s Seal) _____ of (Authorized Signatory/
Director of the ServiceProvider)
FMS/IDBI Bank/Kolkata Zone
33
24. The Bank reserves the right to adjust/rectify any arithmetical or other errors in any Bid in the way that it is
considers suitable. Any adjustments/rectification so made by the Bank shall be treated as stated to the
Bidder(s).
25. The Bank is not bound to accept any lowest Bid and it has the right to accept or reject any Bid at its own
discretion without assigning any reasons. The Bank’s decision in this regard will be final, conclusive and
binding on the Bidder(s).
26. The Bank reserves the right to empanel more than one vendor and the allocation would be made in the
ratio of 50:30:20 or 60:40 or any other combination of ratio decided by the Bank depending upon its
requirement/ as decided by the bank and also allocation/hand over and takeover of site to successful bidder in
a phase manner will be made .. The Bank also reserves the right to reject any or all the applications without
assigning any reasons and to restrict the list to any number deemed suitable by it if too many applications are
received satisfying the basic eligibility criteria.
27. The bidder cannot quote for the bid in part.
28. The Bid prepared by the vendor, as well as all correspondence and documents relating to the Bid
exchanged by the Vendor and IDBI Bank with supporting documents and printed literature shall be in English
only.
29. Prospective bidders may only submit the bids if the bids are valid for at least 90 (ninety) days from the last
date of submission of bid. Any decision in this regard by IDBI Bank shall be final, conclusive and binding on
the Bidder/Service Provider.
30. Last date for receipt of Bids-
Bids will be received by IDBI Bank as per the date /time & at the address specified .No request for extension
of last date of submission would be entertained..In the event of the specified date for the receipt of Bids being
declared a holiday for IDBI Bank, the Bids will be received up to the appointed time on the succeeding
working day.
31. Late Bids
Any Bid received by IDBI Bank after the last date and time for receipt of Bids prescribed by the IDBI Bank,
will be rejected forthwith and / or returned unopened to the Bidder/Service Provider. Any decision in this
Request For Proposal (RFP) For Providing Facility
Management Services at IDBI Bank (Kolkata Zone)
I have read and hereby correctly state all data as required, and accept all terms/conditions/ criteria and other aspects, mentioned above on this page which has not been modified, unconditionally. Signature (with Company’s Seal) _____ of (Authorized Signatory/
Director of the ServiceProvider)
FMS/IDBI Bank/Kolkata Zone
34
regard by IDBI Bank shall be final, conclusive and binding on the Bidder/Service Provider.
32. Withdrawal of Bids
a.The Vendor may modify or withdraw its Bids after the Bid’s submission, provided that written notice of the
modification or withdrawal is received by the IDBI Bank prior to the last date prescribed for submission of
Bid.
b. The Vendor should submit its modified Bid in whole as a replacement of its previous Bid.
c.The Vendor’s modification or withdrawal notice shall be prepared, sealed, marked and dispatched strictly in
accordance with the provisions of this document.
d. No Bid may be modified subsequent to the last date for receipts of Bid.
e. No Bid may be withdrawn in the interval between the last date for receipts of Bids and the expiry of the Bid
validity period specified by the Vendor in the Bid. Withdrawal of a Bid during this interval may result in the
Vendor’s forfeiture of Bid security furnished by the Bidder/Service Provider.
33. The Outsourced Vendors (OS) are advised not to indicate any separate discount. Discount(s), if any,
should
be merged with the quoted rates / percentages. Discount of any type, indicated separately, will
not be taken into account for evaluation purpose. However, in the event such an offer, without
considering discount, is found to be the lowest, IDBI Bank, at its discretion, shall avail such discount at the
time of award of contract. After the acceptance of the Technical Bids of the short listed OS Vendors, but
before the opening of the Financial Bids, IDBI Bank, may offer the short listed OS Vendors option to indicate
the discounts offered, if any, on the Financial Bids. The final rates quoted by the OS Vendor will be the rates
so indicated in the Financial Bids less the discount offered.
34. The Bidder/Service Provider should not be owned or controlled by any Director or officer/ employee of the
Bank or their relatives having the same meaning as assigned under Section 277 of the Companies Act, 2013. A
declaration to this effect should be submitted with the Bid.
35. No conditions from the intending bidder in addition to the conditions stipulated in the Bid
document will be acceptable. I/We have read the above terms & conditions.
Request For Proposal (RFP) For Providing Facility
Management Services at IDBI Bank (Kolkata Zone)
I have read and hereby correctly state all data as required, and accept all terms/conditions/ criteria and other aspects, mentioned above on this page which has not been modified, unconditionally. Signature (with Company’s Seal) _____ of (Authorized Signatory/
Director of the ServiceProvider)
FMS/IDBI Bank/Kolkata Zone
35
Date Signature and seal of Bidder(s)
Scope of Work and Specifications of Services, Equipments, Chemicals etc.
The Bank has provided high quality interiors and the Bidder(s) should be experienced and have capability to
maintain them. The scope of work would involve cleaning & wet mopping of floors, dusting of work &
wipping stations, collecting and disposing of waste in municipal bins, cleaning of toilets, toilet fixtures,
window glass (both from inside & outside), telephones, lifts, walls, stairs, carpets, sofas, chairs, pedestal fans,
venetian blinds, polishing of brass items, removing of cobwebs from ceilings, removal of stagnant water from
terrace and external drainage cleaning, open terrace/canopies cleaning etc. The work also includes engaging
the services of personnel for other incidental work such as messenger services, shifting/ movement of files,
documents, furniture, equipment etc. within and outside the bank’s premises, attending pantry work, serving
tea/water to customers, filling of water bottles at workstations etc. These services will be required on all days
during the period of contract as per Bank’s requirement.
Types of Services, Frequency of Service & Penalties for non completion/unsatisfactory work, Equipments and
Chemicals/Cleaning materials to be used are as under:
I. Types of Services and their Frequency
Request For Proposal (RFP) For Providing Facility
Management Services at IDBI Bank (Kolkata Zone)
I have read and hereby correctly state all data as required, and accept all terms/conditions/ criteria and other aspects, mentioned above on this page which has not been modified, unconditionally. Signature (with Company’s Seal) _____ of (Authorized Signatory/
Director of the ServiceProvider)
FMS/IDBI Bank/Kolkata Zone
36
A Works to be completed by 9.30 am on all days:
Sr.
No.
Type of service Frequency of
service
Method Penalties for Non
Completion/
Unsatisfactory
work
1 Sweeping & wet mopping on all the floors
Including stairs, lift lobby, common area,
workstation area, canteen and cabin
enclosures in the building, all the occupied
floors and basement in building.
Daily Once Manually/
Mechanized
Rs. 500/- per floor
per day
2 Collecting of waste from the waste paper
basket and disposing off at municipal bins
outside office premises.
Daily Once Manually Rs. 5,000/- per day
3 Dusting & wiping of all open work stations
along with computers and their accessories
like printers, monitors, keyboards, fax
machine and photocopiers etc, telephone
instrument, pedestal fans, cabins including
desk chairs, tables, side- units, sofas & other
furniture on the floors.
Daily Once Manually
using dry &
wet cloth as
per
requirement
Rs. 500/- per floor
per day
4 Glass cleaning in common areas, passages
and corridors and of cabins from inside &
outside
Daily Once Manually
using dry &
wet cloth
using spray
liquid
cologne.
Rs. 250/- per floor
per day
5 Sweeping of Drive way and Parking area
around the office premises Daily Once Manually Rs. 250/- per floor
per day
6 Sweeping of stairs, Drive way and Parking
area around the office premises. Daily Once Manually/
Mechanized
Rs. 1,000/- per day
Request For Proposal (RFP) For Providing Facility
Management Services at IDBI Bank (Kolkata Zone)
I have read and hereby correctly state all data as required, and accept all terms/conditions/ criteria and other aspects, mentioned above on this page which has not been modified, unconditionally. Signature (with Company’s Seal) _____ of (Authorized Signatory/
Director of the ServiceProvider)
FMS/IDBI Bank/Kolkata Zone
37
7 Cleaning of window glasses from inside as
well as outside all around the building on
Bank occupied floor.
Daily Once Manually
using
necessary
tools and
cleaning
materials
Rs. 500/- per day
8 Sweeping and wet mopping of entrance
lobby, common area, lift lobby as applicable Daily Twice Manually
using
necessary
tools and
Cleaning
materials
Rs. 500/- per day
B Miscellaneous works to be attended during working hours
Sr.
No.
Type of service (Branches/ other units)
Frequency of
service
Method Penalties for Non
Completion/
Unsatisfactory
work
1 Providing services to carry out work which is
incidental to sweeping & cleaning such as
cleaning & maintenance of pantry, serving
tea/ water etc., cleaning of all utensils and
shifting/movements of files/ documents,
equipment etc. within and outside the office
premises as per the requirement.
Daily or As
And When
Required
Manually
from the
day pool of
personnel
deployed
cleaning
activities.
Rs. 2,000/- per day
C Work to be carried out daily at different intervals
Sr.
No.
Type of service
Frequency of
service
Method Penalties for Non
Completion/
Unsatisfactory
work
1 Cleaning of Toilets along with toilet fixtures
such as urinal, washbasins, W.C., mirror,
lights, doors, dustbins, buckets, mugs in the
toilet etc. Removing of cobwebs from
ceilings, Scrubbing of all walls and floor in
Daily Thrice
(before
9.30AM,
12.30 PM &
3.30 PM) In
Scrubbing/
washing
with
appropriate
cleaning
Rs. 200/- per
service per toilet
Request For Proposal (RFP) For Providing Facility
Management Services at IDBI Bank (Kolkata Zone)
I have read and hereby correctly state all data as required, and accept all terms/conditions/ criteria and other aspects, mentioned above on this page which has not been modified, unconditionally. Signature (with Company’s Seal) _____ of (Authorized Signatory/
Director of the ServiceProvider)
FMS/IDBI Bank/Kolkata Zone
38
the toilet thoroughly in the morning and
thereafter every hour a check should be
maintained to keep the toilet clean and dry.
Soap containers fitted in the toilets should be
filled every day with Homacol/any branded
liquid soap like Dettol, Lifebuoy etc.
addition to
above as and
when
instructed by
the Bank
material/
machines,
wet
& dry
wiping
manually/
mechanically
with soap
solution
spray
cologne
2 Cleaning/ Sweeping & Wet mopping lift car
(Floor & Wall), Lift lobbies, etc.
Daily Twice
(before
9.30AM,
12.30PM)
scrubbing/
washing
with
appropriate
cleaning
material/
machines,
wet
& dry
wiping
manually/
mechanically
with soap
solution
spray
cologne
Rs. 200/- per
service
D Work to be carried out on Periodical Basis
Sr.
No.
Type of service
Frequency of
service
Method Penalties for Non
Completion/
Unsatisfactory
work
1 Cleaning of sign boards, signage, name
plates etc.
Weekly
Once
Manually /
Mechanically
using
appropriate
shining
Rs. 1000/- per week
Request For Proposal (RFP) For Providing Facility
Management Services at IDBI Bank (Kolkata Zone)
I have read and hereby correctly state all data as required, and accept all terms/conditions/ criteria and other aspects, mentioned above on this page which has not been modified, unconditionally. Signature (with Company’s Seal) _____ of (Authorized Signatory/
Director of the ServiceProvider)
FMS/IDBI Bank/Kolkata Zone
39
material
2 Polishing Brass items (loose &
fixed) by using Brasso As per
requirement
Weekly
Once
Manually /
Mechanically
using
appropriate
shining
material
Rs. 1000/- per week
3 Cleaning, sweeping of roof of canopy,
terraces, Shaft areas, basement, pump
house, substation, etc.
Weekly
Once
Manually/
Mechanically
as the
circumstances
may demand
Rs. 2000/- per week
4 Scrubbing and washing of stairs &
removing pan stains if any from the corners
Weekly
Once
Manually/
Mechanically
as the
circumstances
may demand
Rs. 2000/- per week
5 Removing of cobwebs from the
walls/ceiling etc. Daily check is to be
maintained.
Weekly
Once
Manually/
Mechanized
as the
circumstances
may demand
Rs. 5000/- per
cleaning
6 Cleaning of all carpets laid in executive cabins, passage, work station, conference
6.i Dry vacuum cleaning Monthly
Once
Mechanized
vacuuming
Rs. 500/- per floor per month
6.ii Shampoo cleaning Quarterly
Once
Mechanized
vacuuming &
shampooing
Rs. 1000/- per floor
per quarter
7 Cleaning of Sofas and Executive Chairs in
Request For Proposal (RFP) For Providing Facility
Management Services at IDBI Bank (Kolkata Zone)
I have read and hereby correctly state all data as required, and accept all terms/conditions/ criteria and other aspects, mentioned above on this page which has not been modified, unconditionally. Signature (with Company’s Seal) _____ of (Authorized Signatory/
Director of the ServiceProvider)
FMS/IDBI Bank/Kolkata Zone
40
7.i Dry vacuum cleaning Monthly
Once
Mechanized
vacuuming
Rs. 20/- per seat per
month
7.ii Shampoo cleaning Quarterly
Once
Mechanized
vacuuming &
shampooing
Rs. 50/- per seat per
month
8 Dusting, cleaning and servicing of
vanishing blinds to keep them in working
condition throughout the year
Monthly
Once
Manually
using dry &
wet cloth &
liquid
detergent
Rs.2000/- per floor
per month
9 Maintenance of Glass Windows and
Façade
9i Cleaning of Internal and External surface of
Glasses and External Textured surface and
sill of all windows in the buildings
Monthly
Once
Manually
using
necessary
tools and
cleaning
materials
Rs.2500/- per
floor per month
Rs.1000/- per
floor per
month during
monsoon
9ii Cleaning of Internal and External surface of
Glasses and External Kent Tile and sill
of all windows.
Quarterly
Once
Manually
using
necessary
tools and
cleaning
materials.
In
addition
safety belts
and other
security
arrangements
Rs.2500/- per
floor per quarter
Rs.1000/- per
floor per
quarter during
monsoon
10 Removal of stagnant water from terrace and
External drainage cleaning
As per
Requirement
Manually/
Mechanized
cleaning
Amount on
actual
paid to any
other agency
Request For Proposal (RFP) For Providing Facility
Management Services at IDBI Bank (Kolkata Zone)
I have read and hereby correctly state all data as required, and accept all terms/conditions/ criteria and other aspects, mentioned above on this page which has not been modified, unconditionally. Signature (with Company’s Seal) _____ of (Authorized Signatory/
Director of the ServiceProvider)
FMS/IDBI Bank/Kolkata Zone
41
Note-
i. However, agency to carryout Sweeping & cleaning work at any of the premises on Sundays and Bank
Holidays as per requirement, which are part of daily routine works
ii. The Bidder(s) shall ensure quality work in planned and time bound manner. The standard of cleaning
material tools and tackles, machinery/ equipment and deployment of manpower for carrying out sweeping,
cleaning & other services incidental to sweeping and cleaning shall be to the satisfaction of official(s) of Bank
supervising the work. Whenever the quality of the Sweeping & cleaning Services / maintenance rendered are
below standard; the Bank at its own discretion will impose penalties as mentioned in this TENDER document
and recover/adjust the amount from the monthly bill/ Security Deposit.
EQUIPMENTS TO BE USED
Sr.
N
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