Reining in Free-Range DocumentsKaren Lowe – proposed case study for Lavacon 2015
CORPORATE DOCUMENT SITUATION
attribute www.volganet.ru
IDEAL END STATE
SESSION OBJECTIVES
In this session, attendees will learn:
• How a document-centric company used a SharePoint intranet to simplify access to corporate documents
• How a user-centric approach to search helped users to find standards, processes and procedures documents quicker
• How this project realized:• Quicker access to documents• Increased confidence that it was the right document • Reduced frustration
SESSION METAPHOR: Taming/Training Horses
ISSUES & RESOLUTIONS
• Content overload
• Silos creating information
• Status Quo – culture, paradigms
• Findability
• Exposing information in a different way
• Applying Information Architecture principles
• Faceted Search results
• Increase usage
Source: https://www.flickr.com/photos/valenciacaballo/8615351127/in/set-72157633157478992Author: ValenciaCaballo
SPEAKER INFO
• Karen Lowe
• President, Lowe Technical Solutions Ltd
• Technical writer/information developer/DITA proponent & blogger
• Past Presentations:• Society of Technical Communications (STC) Calgary chapter,
2008• STC International Conference, 2009• Business Analysis World, Calgary 2010
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