Reforms action absorbing technology.
A Team Work Approach
Areas of Action
Public InformationAccountsDriving LicensingRegistrationSTAEnforcementFitness
Information & PublicityInformation & Publicity
Availability of forms and applications through net & Cyber Kiosks.
The cyber cafe may be authorized to act as agent to submit the application online as railway reservation.
Major Circulars on I-net 24 hrs access & replies at On-Line Finger touch Computer Kiosks at Reception of
all Zonal Offices Outsourcing of public information system and
infrastructure maintenance.
Accounts
Cashier less office/On-Line Payment or all transactions
Pending Tax On-Line.Tax Clearance On-Line.Smart Card / license dispatch through
instant couriers .E-Banking through SBI,Nationalized Banks
or ICICI, HDFC etc.
Driving Licensing
On-Line forms receiving for fresh, renewal, duplicate,verification etc.
Computerized Learner Licensing through LAN without intervention of inspectors except verification of documents/approvals.
On-Line mock driving skill evaluation Pending case Status system, online Smart Card driving licenses Police verification status of Badges on web Bio metrics identification for quick authentication
Registration
Computerized instant transactions upon scanned record and hard copy of application forms to be enclosed in flat file later.
Instant centralized delivery of Smart Card registration certification.
On-Line request receiving for Transfer, Duplicate, Hypo. Termination etc.
On-Line action taken statusPendency reason, On-LineRFID enabled files and record management.File movement through IT, no manual transaction.
STA
File Less system for routine transactions of all Permits.
All Stage Carriages,Feeder bus routes,time table,monitoring be done by DTC.
National Permit revenue transactions On-Line.
Smart Card Permit issuance.Avoid undesired activity in procedure and
revision rules timelyin public interest.
Enforcement
Impounded Vehicles list On-LineChallan Clearance On-LineChallan submission to court status On-
LineSending notices via EmailArbitration on webCheck sheet of Enforcement Checks On-
Line & wider publicity of enforcement drives to the public.
Fitness
All document instant clearance at VIU & online. Closed Circuit Inspection Pits supervision with audio visuals. Transparency of defect evaluation. On-Line Technical Inquiry. Third Party inspection at site (decentralized) On Road Technical Inspection be introduced. Clear cut check list to be available with the customer. Appointments On-Line. Re-inspection be permitted on same day if defect is removed. Pre-inspection system be brought in to reject or to consider for
next action, be introduced. Accountability of inspectors be established. Auditing by senior officials be initiated. More number of inspection pits be installed with networking
Thank You
ANIL CHHIKARA
MLO, Vasant Vihar
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