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2009 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID
Cisco - SMB/UCSolution Selling 201
Ray ArastehCisco Technology Solutions EngineerIngram Micro
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2009 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 2
Smart Business Communication Systems 2.0Simple, Complete, Secure Communications for Small Businesses
8 to 100 users Desktop & RackMount Models OptionalIntegrated
WLAN AP ondesktop models More LicenseUpgrade Options
All CiscoUnified IPPhones aresupported
including CiscoSPA 500 Series
Small BusinessPro ESW 500Series Switcheswith options forPoE, non-PoE,10/100, GigE,with 8, 24, and
48 ports
802.11n2.4GHz or5GHz Dual
ModelAccess Point
T1, DSL,Dual-E WANConnectivityfor central
and remotesites including
tele-worker
Business and Productivity Applications Video Monitoring
Third Party Network Monitoring Tools
Cisco Configuration Assistant 3.0
Firewall (SPI) Email Security(Anti-x)
Web Security(Filtering)
IPsec and SSL VPN VeriSign Identity
Protection Optional 802.11n GE WAN port +
Optional port(WAN, DMZ or LAN)
ESW 500 Series AP500 SR 520 SA 500
IP Phones Switching WirelessUnified
CommunicationsWAN for Central& Remote Sites
AdvancedSecurity
Unified 500 Series 7900 & 500 Series
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2009 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 3
Cisco UC Portfolio for SMB At a Glance
Call Control
Platform
Capabilities
Min-Max Range
Cisco Unified CMBusiness Edition5000/6000
MCS 7828/UCSC200M2
50-1000users
Voice, messaging,mobility, video
Advanced UCapplications
3900, 6900, 7900,8900, 9900 Series
UC540 / 560
8-104 users
Voice, messaging,video, data, Wi-Fi
FXO, BRI, T1/E1,FXS, SIP
Basic VPN, firewall
SPA 300, 500 Series6900, 7900
Cisco Unified CMExpress
ISR G1 & G2
5 450 users
Voice, messaging,video, mobility
Integrated TDM/IPGW
Optional; VPN,firewall
3900, 6900, 7900,8900, 9900 Series
Cisco UnifiedCommunications500 Series
Cisco UnifiedCommunications
300 Series
UC320W
4-24 users
Standard hybridvoice, messaging,
data, Wi-Fi
FXO, FXS, SIP
SPA 300, 500 Series
Cisco Unified CMBusiness Edition
3000
MCS7816/7890
75-300users
400 total devices10 sites
Voice, messaging,mobility, TI/EIGW,
GUI Management
7937, 3905, 6900Series
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2009 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 4
Cisco Unified Communications 500Series Models 540, 560 Overview
Telephone call processing
Voice mail and automated attendant
Integrated productivity applications
Full portfolio of Cisco Unified IP Phones tomeet small and medium business needs
Simple license-based upgrades for growth
Up to 32 users on UC 540
Up to 104 users on UC 560
Full voice over IP capability
On-board wireless LAN (UC 540)
System-level configuration and
management for all solution components Solution includes switching, VPN, security,
and data routing
8- to 32-UserDesktop Model
Simple, Secure, Complete
16- to 104-UserRack Mount Model
Cisco Small Business
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2009 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 5
Cisco Small Business ProUnified Communications 540 & 560 models
Cisco Small Business Pro UnifiedCommunications
Complete Communications andMessaging
Simplified Licensing Model Buywhat you need!
Connects to CRM, etc
Grows from 8 to 104 Users
Product SKU Detailed DescriptionUSD List
Price
UC540W-FXO-K98 User Licenses for UC and Integrated Messaging, 4 FXO ports, 4 FXS ports, 8 POE10/100 ports, Integrated Wireless and 1 VIC slot. Upgradable to 32 Max Users.
$3095$2,630
UC540W-BRI-K98 User Licenses for UC and Integrated Messaging, 2 BRI ports, 4 FXS ports, 8 POE
10/100 ports, Integrated Wireless and 1 VIC slot. Upgradable to 32 Max Users.
$3095
$2,630
UC560-FXO-K916 User Licenses for UC and Integrated Messaging, 4 FXO ports, 4 FXS ports, 3 L2 GEExpansion ports, and 2 VIC slots. Upgradable to 104 Max Users.
$4295$3,650
UC560-BRI-K916 User Licenses for UC and Integrated Messaging, 2 BRI ports, 4 FXS ports, 3 L2 GEExpansion ports, 2 VIC slots. Upgradable to 104 Max Users.
$4295$3,650
UC560-T1E1-K916 User Licenses for UC and Integrated Messaging, 4 FXO ports, 4 FXS ports, 3 L2 GEExpansion ports, 1 T1E1 PRI port, and 1 VIC slot. Upgradable to 104 Max Users.
$4995$4,245
L-UC-PRO-8U= E-Delivery license for Cisco Small Business Pro UC500 Series for 8 additional users $1095$930
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Cisco UC320 Overview Web Based Admin + Wizards Up to 24 users
Up to 12 PSTN, via SPA 8800
Up to 4 SIP accounts/trunks
Lifeline (FXS FXO failover)
Local 911 even with SIP
2 USB ports
Support for SPA300 and SPA500wired and wireless phones
4 Gb LAN portsUp to 1 Gb WAN Ethernet
4 FXO/Line ports(universal config)
Wireless B/G/N Access Point
1 FXS port for Phone/fax
Internal Voicemail, 12h capacity
Integrated Auto-attendant
Music on Hold
Paging out
Wireless Voice LAN
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Cisco UC320 Admin Screen
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UC320 Vs. Key System Comparison
TypicalKey Systems
CiscoUC320
Key System Functionality
PBX System Functionality ?
Wireless Voice Network Extra $ Integrated Voice Mail Extra $
Integrated Auto Attendant Extra $
Advanced UC Messaging
Data Network
Wireless Data Network
Simplified GUI for setup (1 hour setup)
Price $ - $$ $
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Cisco 300 Series SwitchesModel Overview
SG300-108 10/100/1000 ports
2 combo mini-GBIC ports
SG300-10P8 10/100/1000 PoE ports2 combo mini-GBIC ports
SG300-10MP8 10/100/1000 Maximum PoE ports
2 combo mini-GBIC ports
SG300-2018 10/100/1000 ports
2 combo mini-GBIC ports
SG300-2826 10/100/1000 ports
2 combo mini-GBIC ports
SG300-28P
26 10/100/1000 PoE ports2 combo mini-GBIC ports
SG300-5250 10/100/1000 ports
2 combo mini-GBIC ports
SF302-088 10/100 ports
2 combo mini-GBIC ports
SF302-08P8 10/100 PoE ports
2 combo mini-GBIC ports
SF302-08MP8 10/100 Maximum PoE ports
2 combo mini-GBIC ports
SF300-2424 10/100 ports2 10/100/1000
2 combo mini-GBIC ports
SF300-24P24 10/100 PoE ports
2 10/100/10002 combo mini-GBIC ports
SF300-4848 10/100 PoE ports
2 10/100/10002 combo mini-GBIC ports
SF300-48P48 10/100 PoE ports
2 10/100/10002 combo mini-GBIC ports
SF300-088 10/100 ports
Fast Ethernet Gigabit Ethernet
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Smart Business CommunicationsSystem Phones with High Definition Voice
Executives Manager and Admin
Power Users Basic Phones
CP 7970Color
Touch Screen
SPA 525G2Color
BluetoothWifi
MP3 &Picture player
VPN, Video monitoringMobile Link
CP 79402 Button
Hi Resolution Black andWhite or Color (7945)
SPA 5044 Button
Hi Resolution Blackand White
SPA 502Hi Resolution Black
and White
CP 79606 ButtonHi Resolution Black and
White or Color (7965)
SPA 50912 Button
Hi Resolution Black andWhite
SPA 508
8 ButtonHi Resolution Black and
White
CP 7911Black and White Display
Half Duplex Speaker
SPA 303Black and White Display
Dual PC Switch PortFull Duplex Speaker
SPA 5018 Button
Paper LabelFull Duplex Speaker
Phone
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Smart Business CommunicationsSystem Phones - with High Definition Voice
Wireless Video
Conference Room Analog Gateways
ATA 186Supports two voice ports
(FXS)Independent telephone
numbers per port
CP 7920Color
Bluetooth (7925)
SPA 525G2Color
BluetoothDesktop
MP3 and Picture player
VPN, Video monitoringMobile Link
CP 7936Support for a third-party
lapel microphoneDynamic softkeys for
phone functions
20 feet by 30 feet
SPA 7937Support for a third-
party lapel microphoneDynamic softkeys for
phone functionsWideband Audio
Power over Ethernet30 feet by 40 feet
CUVAUSB Camera
PC Video Display7900 Series Compatible
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SPA300 and SPA500 IP PhonesCisco Small Business
Price
Features
SPA 502G
SPA 504G
SPA 508G
SPA 509G
12 lines Backlit display
PC port PoE 8 lines Backlit display PC port PoE 4 lines
Backlit display PC port PoE 1 line
Backlit display PC port PoE
SPA 501G
8 lines 4 fixed functionkeys No display
PC port PoE
SPA 525G2
5 lines Color display (hi-res) Wi-Fi client Bluetooth (headset) PC port PoE
Sidecar for SPA 500 Series phones 32 programmable keys No display (paper) Up to 2 supported per SPA 500 phone Powered by IP phone
SPA 500S
SPA 303
3 lines
Monochromedisplay PC port 1 line
No speakerphone 1 10/100 port
SPA 301
New
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Cisco IP Communicator (Softphone)
Easy to useexact replicaof Cisco IP desk phonein software
Use your office phonefrom anywhere in the world
Connect via Internetand Cisco VPN client
Use Bluetooth orUSB headset
Video supported
Non-intrusive popupfor new calls
Lower Costs Using Corporate Calling Capabilitieson the Road or Telecommuting
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Cisco Unified Video Advantage (CUVA)
Video telephony tothe desktop
Audio on the Phone
Video on PC
Purchase a camera
Address Travel Time and Expense but KeepPersonal Touch
No extra cost or licensing
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Integrated Messaging
Visual access to voicemailfrom any IMAP email client(Microsoft Outlook)
Prioritize, sort, and managevoicemail by caller ID
Access voicemail in WAV format No additional software
or licenses
Save, forward voicemail
VoiceView Express: access
from XML display
More Productivity with Visual Access to Voicemail
No extra cost or licensing
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Integrated Faxing
Visual access to faxes fromany IMAP email client(Microsoft Outlook)
Prioritize, sort, and managefaxes by caller ID
Access fax in TIFF format
No additional softwareor licenses
Save, forward faxes
Same Message Medium for Faxes, Email, Voicemails
No extra cost or licensing
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Meet-Me Conferencing
Multi Party Conference or Conference Bridge feature
Allows up to 32 users simultaneously join a call
Assign a DID to host external Conferences
Perfect for sales meetings, executives, office managers
Reduce or Eliminate Conferencing Costs
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SBCS Wireless Deployment
Fax Machine
Internet
SBCS now avai lable with enhanced Wireless capabi l i t ies ut i l iz ing the
SPA525G IP Phone: Indu stry fir st Wireless-G desktop IP Phone wi th
Bluetooth
PSTN
Flexibility to put desktop IP Phones& full UC applications where there is
no existing wiring!
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Cisco SPA 525G IP Phone VPN Support
Small Business
Home Office withSSL VPN Router
MobileWorker
RemoteSite with Regular
Router
INTERNET
Remote Access Requirements Vary Greatly
by User, Location, Desktop and Other Criteria
CCA Solution Manager forprovisioning all scenarios
http://www.expert-vpn.com/i/vpn_icon.pnghttp://www.expert-vpn.com/i/vpn_icon.pnghttp://www.expert-vpn.com/i/vpn_icon.png8/10/2019 Ray Arasteh Smb Uc 201 Ver1.3
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Lobby
Cisco SPA525G IP Phone MonitorViewSee who is in lobby or back door directly on IP Phone
PVC 2300 IP Camera placed in lobby or by door, associated with
calling phone Visitor sees Lobby Phone with sign to dial for attendant
Attendant answers call from lobby phone and sees video streamfrom IP Camera on SPA525G phone or Windows Application
Employee can then choose to answer call and speak with visitor orlet them in the office
Welcome Please dial
Ext 0 for assistance
Visitor
Lobby Phone
Lobby Cam
Phone Rings,
Caller ID fromLobby Phone
MonitorView on 525G
MonitorView on PC
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Cisco Office Manager
Enables the business to handle routine tasks for SBCSPartner customizes the tool for the customer
Partner can add logos, slogans, RSS feeds
Single intuitive, easy to use control panel
For basic user and system changesPhone settings
Hunt groups
Manage users
No additional cost
Simplified administration for the small business
* SBCS deployed using CCA only
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Cisco ESW 500 Series SwitchCisco Small Business
Best for Small Businesses That -
Want a platform for system solutions: data, voice, security, and wireless
Depend on VAR partners for solution recommendations and deployment
Benefits
Complete portfolio with Fast Ethernet, Gigabit Ethernet,and PoE models - 8, 24 or 48 ports
Easy device and system configuration and management with CiscoConfiguration Assistant
Cisco integrated, tested, and supported
Enhanced 5-year warranty
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Cisco AP 541N Wireless Access PointCisco Small Business
Designed and priced for smallbusiness
Easy setup and installation withclustering (controller-less)
Wireless N enables excellent
coverage and product reliability
Secure wireless guest andemployee access to data andvoice connectivity
IEEE 802.11n Dual Banduser
selectable 2.4GHz or 5GHz
Advanced features
Strong Security, QoS, Rogue APDetection, Seamless Roaming,
Auto-Channel selection,Captive Portal Guest Access
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Cisco SR 500 Series Secure Routers
SR 520-FE-K9SR 520W-FE-K9
SR 520-ADSL-K9SR 520W-ADSL-K9
SR 520-ADSLI-K9SR 520W-ADSLI-K9
CiscoSR 520-T1-K9
10/100 MbpsFast Ethernet
ADSL over POTSAnnex A
ADSL over ISDNAnnex B
T1
4-port 10/100 switch2 10/100 ports
for LAN and/or DMZ802.11 b/g (SR520W)
Firewall, IPS, IPsec VPN Firewall
SSL VPN license (x 10 users)Security license
IPS, IPsec / SSL VPN
1-year content filtering subscription
SMARTnet, traditional support offersSmall Business Support
Service
Cisco Cisco Small Business
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Applications
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New Smart Business Productivity ApplicationsBolster Productivity and Respond to Customers Faster
Cisco Smart Applications for SBCS(Integrated with Unified 500 Series)
Cisco TimeCardView provides timecardaccess to staff through the IP phone.
Single Number Reach virtuallyeliminates missed calls by routing all
calls to users preferred phone number.
Cisco LiveRecord allows a call to berecorded from the IP Phone, recordingavailable on as a Voicemail.
Cisco Smart CallConnector (SCC) Suitedrives productivity and collaborationamong employees, with click to dial,directory integration, Instant messagingand presence
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Users Can Click to IM, Call, Play Voicemail, View Presence and Phone Status
From instant message window, users can chat, escalate to
calls or group chat, send files, and view recentcommunications
Advanced client window show contacts, with photo/avatars,presence, and telephone status
Cisco Smart CallConnector Advanced
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Cisco Smart CallConnector Operator
Key Features
Can be deployed in single ormultiple attendant positions
Highly customizablegraphical user interface
Powerful Attendant callhandling features
Graphical call queues
Presence and telephonestatus-integrated directories
Integrated messagingservices
Pop-up notificationsof voice messages
Attendant Console for UC 500 Series
Specifically designed for call, messaging and contact managementrequirements of an attendant
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The Cisco Difference
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Small Business Support Service for AllCisco Small Business Products
Small Business Support Service Four Banded Pricing
Simplified Warranty
Single, uniform warranty offered for all Cisco Small Business products
3 years peace of mind support foran yCisco Small Business Series product
Call and Online Chat Support
Software Updates
Next Business Day hardware replacement
Banded price based on device complexity
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2009 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 33
Trade-In Rebate: Up to $1,250/ phone system, $10/phonePurchase new Cisco SBCS. Trade-In old phone systemCan be combined with Cisco CapitalEligible for PDF rebates
Competi t ive Focus : All non-Cisco phone systems
Target Partners : All SB Specialized Cisco Partners
Promotio nal Per io d: Expires : Ju ly29, 2011
Theaters: US & Canada
Trade-To SKUs: 12 SKUs - See following slide
Change Your Vo ice Cisco Promot ionPromotion Outline
onvert ompetitive Purchasers to
Cisco Small usiness
www.ciscochangeyourvoice.com
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2009 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 34
Cisco Small Business Contacts
Cisco Small Business Support CenterPhone: (866)606-1866
Ingram Micro Cisco Tech Support:
Phone: (800)445-5066 x 24041
Ingram / Cisco Resources
Ray Arasteh Ingram Micro Cisco Technology Solutions Engineer
Ph: 714-382-2517
Michelle McCrea - Cisco Systems
Cisco Distribution Account Manager
Ph: 716-604-2647
Michelle Edmonds - Ingram Micro
Cisco Small Business Market Development Manager
1.800.456.8000 Ext 67114
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Questions?
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