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Pruvan Training-Android
Quick Start Guide for Field Users
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Pruvan Mobile App
1. Get Username and Password
2. Download the Mobile App
3. View and Create Projects
4. Start Taking Photos and Completing Surveys
5. Verify Photos and Surveys Upload
6. View Photos and Surveys Online
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Download the App
• Android Devices
• Go to the Google Play Store on your mobile device
• Search for Pruvan Mobile
• Install the app
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Logging into Pruvan Mobile
• Create Master username at Pruvan.com• Sub-users: Receive
username and password from Master User
• Forgot your Master username or password look up or reset them on the Login Screen at Pruvan.com• Sub-users: Contact the
Master user to reset that information.
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Settings in Pruvan Mobile
App Settings Action
WiFi Only Photos will only upload from the app when device is connected to WiFi Network
Charging Only Photos will only upload from the app when device is connected to Device Charger
Timestamp on Photo Change Timestamp to Datetime, Date, Time or Off
Photo Resolution Default resolution is 640x480 but can be increased. Resolution limited by device ability
Camera Orientation By default it will be Auto but can be changed to Portrait or Landscape
Auto Relay Photos Photos taken on Ad Hoc projects will automatically relay to the Pruvan Downloader after they upload
Manual Project/Work Order Management
This requires the user to enter a Project ID in the phone to have it sent to their phone. Should remain off
Nickname for Device Change the nickname on the device
Next
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Request Support in Pruvan Mobile
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Projects in Pruvan Mobile
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Ad Hoc Projects in Pruvan Mobile
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Projects Details in Pruvan Mobile
Next
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Camera in Pruvan Mobile
Next
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Mobile Forms/Surveys in Pruvan Mobile
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Photo Uploads Page in Pruvan MobileUpload Status Definition
Upload Complete/
Complete
The photos have uploaded to our
servers and are available online
Upload Pending Photos have not uploaded to are
servers and are only saved on
the phone
Upload Pending
Survey Completion
The Survey that the photos
needs to be submitted for the
photos to upload
Upload Failed Photos failed to upload and will
need to be retried when device is
in a good network area
Upload failed,
photo is damaged
The photos were deleted from
the phone gallery or tampered
with and will not upload
Next
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Contact the appropriate Support desk
Work Order Trouble? Contact your Work Provider training staff.
Fall back to Plan B Point/Shoot Mode if issues exist.
Pruvan Support: M-F 9am-5pm CST (closed US Holidays)
• Pruvan Online Support https://pruvan.com/Support
• Pruvan Online FAQ: https://pruvan.zendesk.com/FAQ-s
• Pruvan Training: http://pruvan.com/WebinarIf our website and training class does not answer your question:
• Open a support ticket at https://pruvan.zendesk.com/tickets/new and explain the issue to with enough detail to understand why you are calling.
• Open a support ticket from the device. This will open a ticket in our system so we can get back to you as fast as possible. For information on how to open a support request from a device click here.
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