Quality
Sir Robert NaylorChief Executive UCLH
5 central London hospitals Biomedical Research Centre Academic Health Science Centre 7500 staff £1bn turnover Excellent core services and
specialist ‘world class’ services: Cancer Neurosciences Women’s health
UCLH context
UCLH – Vision, values and objectives
Our Vision
“A commitment to: top quality patient care excellent education world class research
Our values Developed by staff & patients
98% of staff aware of values
72% say values influence their behaviour
3500 staff appointed using values-based recruitment
UCLH - Top 10 Objectives
Patient quality
Differentiating
Fundamentals Financial HealthDevelop Staff
PotentialAccess & Waiting Governance
Patient Pathways R&D & EducationEfficiency &
Productivity
Patient Outcomes
Patient
SafetyPatient Experience
Performance against our objectives this yearUCLH top ten objectives 2015/16Improve patient safety
Deliver excellent clinical outcomes
Deliver high quality patient experience and customer service
Enable staff to maximise their potential
Reduce waiting times
Achieve sustainable financial health
Develop and implement year 1 of our transformation strategy
Develop the research agenda
Develop education
Progress service developments
Where are we now?
Healthcare World Rankings - 2013
UCL – World RankingQS World University Rankings 2013/14
Year World ranking2004 34th
2006 25th
2008 7th
2010 4th
2012 4th
2013 4th
2014 5th
Research partnerships
UCL in top five universities in the world
2014/15 QS World University Rankings
1 Massachusetts Institute of Technology (MIT)
2= University of Cambridge
2= Imperial College London
4 Harvard University
5= UCL (University College London)
5= University of Oxford
Where are we now?
UCLH
Ranked the top UK Hospital 3 times in last 10 years
Based on quality, safety, outcomes and experience
Best outcomes - mortality rates
Mortality Rates 2011-2014
What patients and staff think about UCLH
Patient survey 2015
How we did compared to others?• 30 of the 65 questions are significantly better than the national
average (only 17 last year) • 0 are significantly worse
16
Patient survey 2016
How we did compared to others?• 30 of the 65 questions are significantly better than the national
average (only 17 last year) • 0 are significantly worse
How we did compared to our previous year?• Significant improvement compared to last years score on 11• Only 1 significant decrease
17
Friends and Family Test (FFT): How likely are you to recommend UCLH to friends and family if they needed similar care or treatment?
2013 2014 2015
Inpatients 95% 97% 96%
Emergency Department 86% 88% 95%
What staff think about working at UCLH
NHS Annual Staff Survey 2014 2013 2012
Would you be happy with the standard of care at UCLH if a friend or relative needed treatment?
83%National average is 65%
83%National average is 64%
83%National average is 60%
Would you recommend UCLH as a place to work?
70%National average is 58%
73%National average is 59%
71%National average is 55%
UCLH – Future Developments
2015: Breaking the ground for phase 4
Phase 5
New facility for the Eastman
Dental Hospital and Royal
National Throat Nose and Ear
Hospital
Questions
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