Introducing a New Product
QUALITY MANAGEMENT (QM) PLAN
Values: Respect, integration to society and attachment to regulations of medical and social ethics
Mission: Reach better health care performance, reduce payers rejections to minimum and increase income
Vision: A continuous process of improving health quality
QUALITY MANAGEMENT (QM) PLAN
PDCA to "Plan, Do, Study, Act" (PDSA) so as to better describe his recommendations. PDCA should be repeatedly implemented, as quickly as possible, in upward spirals that move toward the ultimate goal of perfection; each cycle closer than the previous.
QUALITY MANAGEMENT (QM) PLAN
Interdisciplinary team A group of people working together from different fields. Individuals involved in assessment and recommendations for treatment for patients.
QUALITY MANAGEMENT (QM) PLAN
Data Raw facts and figures. Does not mean anything. Information Data that is aggregated and arranged in a way that provides meaning. Team A group of people who come together to achieve a common goal
QUALITY MANAGEMENT (QM) PLAN
Dimensions of Quality That Can be Measured 1. Efficacy (The degree to which the care provided has been shown to accomplish the desired or projected outcome; evidence based medicine). 2. Safety (of the patient and others to whom the services are provided). 3. Efficiency (the ratio between the process and associated costs of services provided). 4. Appropriateness (of a specific test, procedure, or service to meet patient needs).
QUALITY MANAGEMENT (QM) PLAN
5. Timeliness (in which a specific test, procedure, treatment, or service is provided to the patient). 6. Effectiveness (the intended result). 7. Respect and caring (patient satisfaction/patient rights). 8. Availability (of a needed test, procedure, treatment, or service to the patient who needs it).
QUALITY MANAGEMENT (QM) PLAN
Scope of the Quality/Patient Safety Program The scope is hospital wide. The scope includes risk management activities and may include patient safety as well. Some hospitals write a separate patient safety plan; others include the patient safety plan in the quality plan.
QUALITY MANAGEMENT (QM) PLAN
Methods Describe what model you wish to implement in your hospital. For example, The Plan-Do-Check-Act model is used in our hospital for continuous improvement of identified projects.
QUALITY MANAGEMENT (QM) PLAN
Roles/Responsibilities Describe the roles/responsibilities for your administrator, medical Director, Nursing Director, and all key staff. Everyone needs to know that quality is everyones job; not just the quality departments.
QUALITY MANAGEMENT (QM) PLAN
Implementation plan Describe how you will implement quality in your hospital. There will be a central quality committee with team members reporting their progress to this committee.
QUALITY MANAGEMENT (QM) PLAN
Prioritization Describe how your hospital will prioritize QI projects. You cannot change everything so prioritization is essential. Generally, high risk, high volume,
QUALITY MANAGEMENT (QM) PLAN
Data collection, information analysis, recommendations Data collection methods must be clear. You need to define who is responsible to collect the data, how frequently the data will be collected,
QUALITY MANAGEMENT (QM) PLAN
Communication lines Information flows from you QI committee all the way to the line staff so they hear what your committee is doing, information from the QI committee flows to upper management and who your QI committee reports to. You might even draw a diagram of how the communication channels look visually.
QUALITY MANAGEMENT (QM) PLAN
Annual Review- The process for reviewing the effectiveness of your quality plan on an annual basis.
This is accomplished through obtaining information from hospital staff on their perceptions of what worked well and what needs to be improved.
QUALITY MANAGEMENT (QM) PLAN
Describe any barriers that you have encountered and include an action plan to overcome them in your next years Quality plan.
QUALITY MANAGEMENT (QM) PLAN
Discussion
Language barriers, solutions
Cultural barriers, solutions
Technical barriers, solutions
Equipment barriers, solutions
QUALITY MANAGEMENT (QM) PLAN
Long-term Goal
State the intended goal
Long-term Goal
State the intended goal
Long-term Goal
State the intended goal
Long-term Goal
State the intended goal
Long-term Goal
State the intended goal
Customer Wishes
Describe customer needs and wishes
Explain the requirements
Fulfilling
Customer Needs
Describe the main attributes of the product
Link the product attributes to customer needs
Cost Analysis
Indicate the financial advantages for the customer
Compare quality and price with those of the competition
Strengths and Advantages
Summarize the special features and advantages of the product being introduced
Next Steps of Action
Explain the steps that now need to be taken
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