Luke VanWingerden@LJVANWINGERDEN
The IT Black Hole: Building Relationships with IT
IT and Academics should be fused to the point one cannot identify where one begins and ends
Luke VanWingerden
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Recommended Behaviors
1. IT/Technical people are not perfect, please act accordingly
2. We (IT) didn’t break your technology, please treat us accordingly
3. “I don’t know” doesn’t help us serve you any faster
4. If we are speaking too technical please stop us; we don't want to insult your intelligence but we also want you to understand. (see #1)
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Help DeskPromises
1. We will treat you with dignity and respect
2. We will deliver outstanding service that is not condescending but informative, confident and reassuring
3. We will equip you with technology for
success