3
Oct Nov Dec Jan Feb Mar Apr May Jun Jul Aug Sep
FY19 48 45 40 46 43 57 45 64 55 52 45 47
FY20 45 47 71 46 59 50 26 29 50 41
Benchmark 49 48 48 49 52 52 50 49 50 49 49 49
0
10
20
30
40
50
60
70
80
FY19 FY20 Benchmark
2013
30
1417
22
9 10
18 19
2534
41
32
4228
1719
32
22
0
10
20
30
40
50
60
70
80
Oct
No
v
Dec Jan
Feb
Mar
Ap
r
May Jun
Jul
Au
g
Sep
Preventable Non-Preventable
4
Oct Nov Dec Jan Feb Mar Apr May Jun Jul Aug Sep
FY19 3 6 9 2 8 7 11 10 11 9 10 8
FY20 10 7 4 6 8 5 2 3 7 3
Benchmark 9 9 9 8 8 8 8 8 8 8 8 8
0
2
4
6
8
10
12
FY19 FY20 Benchmark
1
0
2
1
0 0 0 0
1
0
9
7
2
5
8
5
2
3
6
3
0
2
4
6
8
10
12
Oct Nov Dec Jan Feb Mar Apr May Jun Jul Aug Sep
Preventable Non-Preventable
7
93
113
129
116
107
9390
150
93
110
0 00
20
40
60
80
100
120
140
160
180
Oct Nov Dec Jan Feb Mar Apr May Jun Jul Aug Sep
FY19 FY20
47
52
11
Offense TypeJuly
Property Person Society
8
11
41 37
30
35 31
15
25 21
12
0
20
40
60
80
100
120
Oct Nov Dec Jan Feb Mar Apr May Jun Jul Aug Sep
FY19 FY20
9
Transit Center
On-Board Bus
5
10
15
20
25
30
35
40
45
50
JULY
Park & Ride Transit Center On-Board Bus Bus Op. Facility Bus Stop/Shelter Facility On-Board LRV
LRV Platform/Transfer Other Location Non-Transit Bldg. HOV Lane Rail Tracks Extra Job Traffic Stop
Pedestrian Stop Along Rail, not system Along the Bus Route Parking Lot / Garage (Lot B) METROLift Road/Street/FWY
LRV Platform/Transfer
12
93
0
89
8
63
5
1,0
74
1,4
85
81
7
8
(100)
100
300
500
700
900
1,100
1,300
1,500
1,700
Sep
Oct
No
v
Dec Jan
Feb
Mar
Ap
r
May Jun
Jul
Au
g
Sep
FY20 Totals
0 0 0 0 00
1
2
3
4
5
6
7
8
9
10
Jul
45N 45S 290 59N 59S
13
0
10
20
30
40
50
60
70
80
JUNE JULY
45N 45S 290 59N 59S Goal is 45 mph
65 65
62 62
65
67 67
69
62
59
July MPH
45NAM7-8
45NPM5-6
45SAM7-8
45SPM5-6
290AM7-8
290PM5-6
59NAM7-8
59NPM5-6
59SAM7-8
59SPM5-6
15
89%91%
93%91%
94% 95% 95%
90%92% 93%
0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
100%
Oct Nov Dec Jan Feb Mar Apr May Jun Jul Aug Sep
FY20 Goal 95%
132
26,395
1,281
175
540
1,861
589
- 5,000 10,000 15,000 20,000 25,000 30,000
JULY
METRO Receptionist Complaint Lost & Found
Q-Card General Information (Spanish) General Information
Facilities Maintenance
16
26
10
Jul
Comments Complaints Commendations
2,6
50
2,2
66
2,1
62
2,3
87
2,2
81
2,3
77
80
1
1,1
81
1,3
07
1,2
99
-
500
1,000
1,500
2,000
2,500
3,000
Oct Nov Dec Jan Feb Mar Apr May Jun Jul Aug Sep
17
3,7
78
2,9
06
3,0
54
3,3
41
3,3
76
2,8
68
1,5
69
1,7
18
2,0
31
2,0
04
-
500
1,000
1,500
2,000
2,500
3,000
3,500
4,000
4,500
5,000
Oct Nov Dec Jan Feb Mar Apr May Jun Jul Aug Sep
FY19 FY20
44
1,828
132
Comments by Type - July
Comments Complaints Commendations
18
6,9
56
2,0
00
1,3
02
1,5
39
1,9
47
2,0
44
- - -
252
1,797
660
379
510
639 455
95
8,753
2,660
1,681
2,049
2,586 2,499
18 40 44
347
- -
-
1,000
2,000
3,000
4,000
5,000
6,000
7,000
8,000
9,000
10,000
Oct Nov Dec Jan Feb Mar Apr May Jun Jul Aug Sep
Customer Information Lost & Found
26
6
18
7
24
7
64
42
13
5
0 0 0
93
-
50
100
150
200
250
300
Oct Nov Dec Jan Feb Mar Apr May Jun Jul Aug Sep
In-Person Translation Assistance
19
26
,65
4
11
,35
0
30
,81
1
20
,98
4
28
,16
5
13
,34
0
0 19
12
8
9,3
09
- - -
5,000
10,000
15,000
20,000
25,000
30,000
35,000
Oct Nov Dec Jan Feb Mar Apr May Jun Jul Aug Sep
Q Card METRO Money METROLift Convention Pass
4,8
18
3,2
90
1,7
93
5,7
25
5,9
37
4,6
21
8
0
21
5
1,1
39
- -
-
1,000
2,000
3,000
4,000
5,000
6,000
7,000
Oct Nov Dec Jan Feb Mar Apr May Jun Jul Aug Sep
Q Card METRO Money METROLift Convention Pass
20
907
112
198
243 277
6 11 -
108
7
191
- -
100
200
300
400
500
600
700
800
900
1,000
JULY
Q Card Q Card - Senior Q Card - Disabled Q Card - Student Day Pass Day Pass - Senior
Day Pass - Disabled Day Pass - Student 365 Day Disabled Veterans Pass (MVP) 70+ Convention Pass
21
643
589
515 501
514 491
019 19
252
- -
-
100
200
300
400
500
600
700
Oct Nov Dec Jan Feb Mar Apr May Jun Jul Aug Sep
Single Books Monthly 365 Day Pass
24
,33
8
9,4
08
27
,63
9
18
,81
8
29
,18
0
14
,97
3
0 0 21
0
8,1
36
- -
0
5,000
10,000
15,000
20,000
25,000
30,000
35,000
Oct Nov Dec Jan Feb Mar Apr May Jun Jul Aug Sep
$1.25 $2.50 $5.00 $10.00 $20.00
22
-
5,000
10,000
15,000
20,000
25,000
30,000
35,000
40,000
45,000
Oct Nov Dec Jan Feb Mar Apr May Jun Jul Aug Sep
Monthly Daily Special Events FY19
23
29
,64
6
24
,53
4
23
,74
2
28
,24
8
25
,24
8
14
,41
3
36
6
53
7
44
6
8,0
31
-
5,000
10,000
15,000
20,000
25,000
30,000
35,000
40,000
Oct Nov Dec Jan Feb Mar Apr May Jun Jul Aug Sep
25
75.3% 74.3% 74.2% 75.5%78.3%
0.0% 0.0% 0.0% 0.0% 0.0%0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
100%
Oct Nov Dec Jan Feb Mar Apr May Jun Jul Aug Sep
Local - Bus Goal is 75%
26
76.2% 76.1% 75.5%77.4%
80.0%
0.0% 0.0% 0.0% 0.0% 0.0%0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
100%
Oct Nov Dec Jan Feb Mar Apr May Jun Jul Aug Sep
Park & Ride - Bus Goal is 76%
27
-
2,000
4,000
6,000
8,000
10,000
12,000
Oct Nov Dec Jan Feb Mar Apr May Jun Jul Aug Sep
Mean Distance Between Mechanical Failures - All Buses Goal
28
93
.6%
95
.2%
94
.6%
93
.5%
93
.3%
0.0
%
0.0
%
0.0
%
92
.5%
93
.3%
0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
100%
Oct Nov Dec Jan Feb Mar Apr May Jun Jul Aug Sep
Rail - Red Line Goal is 93%
98
.7%
97
.3%
97
.2%
96
.1%
97
.4%
0.0
%
0.0
%
0.0
%
95
.3%
95
.8%
0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
100%
Oct Nov Dec Jan Feb Mar Apr May Jun Jul Aug Sep
Rail - Green Line Goal is 95%
95
.7%
95
.4%
95
.5%
95
.4%
96
.1%
0.0
%
0.0
%
0.0
%
97
.4%
95
.9%
0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
100%
Oct Nov Dec Jan Feb Mar Apr May Jun Jul Aug Sep
Rail - Purple Line Goal is 95%
29
-
5,000
10,000
15,000
20,000
25,000
30,000
Oct Nov Dec Jan Feb Mar Apr May Jun Jul Aug Sep
Mean Distance Between Service Interruptions - Rail Goal is 15,000
30
0
50,000
100,000
150,000
200,000
250,000
Oct Nov Dec Jan Feb Mar Apr May Jun Jul Aug Sep
FY19 FY20
0.0%
20.0%
40.0%
60.0%
80.0%
100.0%
120.0%
Oct Nov Dec Jan Feb Mar Apr May Jun Jul Aug Sep
METROLift Goal is 90%
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