Psychology of

Online Antagonists !!

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Andrea Weckerle Founder, CiviliNation Y’all Conference July 23, 2013

CiviliNation

CiviliNation Web: http://civilination.org/

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Facebook: CiviliNation

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Twitter: @aweckerle and

@civilination

Where We Are Today

CiviliNation

“world map 3D” by kcp4911 http://www.flickr.com/photos/29712230@N08/2861478881

What’s the Problem?

CiviliNation

“Hey guess what?” by Rick http://www.flickr.com/photos/spine/2442711126/

Where Is It Happening?

“Blue Earth” by Catalina Olavarria http://www.flickr.com/photos/catikaoe/144550404/

CiviliNation

Who Are The Troublemakers?

CiviliNation

“Bedsite Table”” by Rachel Scotland http://www.flickr.com/photos/66400171@N06/6155043473/

TrollsCiviliNation

“Trolls“ by Cali4beach http://www.flickr.com/photos/cali4beach/6039415545

CiviliNation

“Troll under the bridge“ by ngader http://www.flickr.com/photos/49503047029@N01/229841717

Trolls

CiviliNation

“Troll Ave” by Andrés Monroy-Hernández http://www.flickr.com/photos/amonroy/2379870487

Trolls

CiviliNation

Trolls

John Lindsay http://dontevenreply.com/view.php?post=95

CiviliNation

Trolls

TrollsCiviliNation

Photo by Patrick Africanus in the public domain via Wikimedia Commons

DNFTT

SockpuppetsCiviliNation

“Sock Puppet Art” by Ann Larie Valentine http://www.flickr.com/photos/sanfranannie/3952700754

SockpuppetsCiviliNation

“The Ultimate ‘Mean’ Sock Puppet” by Teresa Trimm http://www.flickr.com/photos/7714612@N04/3306167992

SockpuppetsCiviliNation

“checkuser sockpuppet” by Cary Bass http://www.flickr.com/photos/bastique/3396034823/

DefamersCiviliNation

“Pants on Fire” by Mike Licht http://www.flickr.com/photos/notionscapital/4218906145/

DefamersCiviliNation

“The evil ‘I‘ “ by Janos-Csongor Kerekes http://www.flickr.com/photos/30420396@N03/8039318200

DefamersCiviliNation

“Lie” by Kathleen Conklin http://www.flickr.com/photos/79865753@N00/506425051

Difficult PeopleCiviliNation

“kiss_my_ass” by fsecart http://www.flickr.com/photos/8647615@N03/1007195669

Difficult PeopleCiviliNation

“Jerk - Brighton Black Rock” by Perry French http://www.flickr.com/photos/28536896@N02/2903043044

Difficult PeopleCiviliNation

“Day 041/365” by Paul Heaberlin http://www.flickr.com/photos/85795462@N00/3310285373

CiviliNation Difficult People

What is Conflict? CiviliNation

“Trolls)” by Cristian V. http://www.flickr.com/photos/shyald/409601105/

Is Online Conflict Inherently Bad?

CiviliNation

“chess” by Tom Goetze http://www.flickr.com/photos/riverofgod/210426424/

CiviliNationThe Different Types of

Online Conflicts

Source: Civility in the Digital Age (Que, 2013), page 60

CiviliNationPermutations

“Colora” by CurveTo http://www.flickr.com/photos/86637070@N00/2698598542

CiviliNation

Conflict Issue Categories

Content-based

Personality-based

Power-based

Identity-based

CiviliNation

Conflict Issue Categories

Personality-based

Power-based

Identity-based

Content-based

CiviliNation

Conflict Issue Categories

Content-based

Personality-based

Power-based

Identity-basedPersonality-based

CiviliNation

Conflict Issue Categories

Content-based

Personality-basedIdentity-based

Power-based

CiviliNation

Conflict Issue Categories

Content-based

Personality-based

Power-based

Identity-based

“Question Mark Sign” by Collin Kinner http://www.flickr.com/photos/colinkinner/2200500024/

What Can You Do?CiviliNation

Some Foundational Skills CiviliNation

“Concrete Foundations” by Chris RubberDragon http://www.flickr.com/photos/65219016@N04/6270207121

Some Foundational Skills #1CiviliNation

“Anger” by Caleb Roenigk http://www.flickr.com/photos/56858900@N03/5510505990

Online Conflict Style Quiz: Which One Are You? - quiz on pp. 122 of the book

CiviliNation

Some Foundational Skills #1:

Conflict Style

“2008-12-04 15-36-49_JCS_0111” by B Hartford J Strong http://www.flickr.com/photos/10964711@N06/3271564220

CiviliNation

Some Foundational Skills #1:

Conflict Style

Some Foundational Skills #2 CiviliNation

“Olympus Trip focusing” by George Rex http://www.flickr.com/photos/36692623@N06/3814863064

Some Foundational Skills #3CiviliNation

“Wrong Way Highway Sign” by Kristin Nador http://www.flickr.com/photos/83251575@N04/7696089276

Some Foundational Skills #4CiviliNation

“Ear” by Travis Isaacs http://www.flickr.com/photos/tbisaacs/3911558890

Do you need to respond? !If When How

CiviliNation First Step

CiviliNation Next...

“Triage, First Aid Tent” by Brian Gratwicke http://www.flickr.com/photos/briangratwicke/5898801173/

CiviliNation Next...

“Problem” by r000pert http://www.flickr.com/photos/r000pert/136999467

CiviliNation Next...

“Crowd” by James Cridland http://www.flickr.com/photos/18378655@N00/613445810

CiviliNation Next...

“Solutions House” by James Mitchell http://www.flickr.com/photos/19916528@N00/2149876991

CiviliNation Is the other side open

to resolution?

“handshake” by buddawiggi http://www.flickr.com/photos/buddawiggi/5987710858/; “hand” by jakub http://www.flickr.com/photos/75227967@N00/98193355

CiviliNation

 Is the other side open to resolution?

“keep calm and carry on” by Jelene Morris http://www.flickr.com/photos/70831250@N00/2966591130

Web: http://civilination.org/ !

Facebook: CiviliNation !

Twitter: @aweckerle and @civilination

CiviliNation

CiviliNation

Available at: !

• civilination.org/civility-in-the-digital-age !

• Amazon.com !

• barnesandnoble.com