Prevention Strategies The Facility can prevent abuse and

neglect by : Educating staff, residents and families

about abuse, neglect and concerns. Observing resident staff interaction. Encouraging and supporting the

reporting of suspected abuse, neglect and concerns.

Investigating ALL reports of abuse, neglect and concerns.

Education Emphasize that ALL employees at our

facility are MANDATED reporters. Begin abuse and neglect education at

orientation. Mandatory inservice (100% compliance)

on abuse and neglect education. Educate families and residents on Bill of

Rights, Ombudsman information and location of literature.

Observation

Management involved in day-to-day resident/employee routine (hands-on dining, lead activities).

Observation audits that address procedures to include customer service.

Family and resident interviews-”How are things going?”

Reporting Make staff feel comfortable coming forward

with allegations of abuse, neglect or concerns, even in the face of peer pressure.

ANYONE can file a “concern” report on behalf of a resident, family or visitor.

All claims of abuse, neglect, and concerns are taken seriously.

Advise all parties on protection of retaliation and individual’s right to confidentiality.

Investigating Provide for the immediate safety of the

resident!-call law enforcement if criminal in nature.

Communicate incident to supervisor and administration immediately.

All persons on the floor at the time of the allegations MUST be interviewed.

Staff need to write statements Take suspected employee(s) to a non-care area and

obtain written statement(s) Suspend suspected employee(s) pending outcome of

the investigation.

Summary

A-Always investigate B-Be observant. U-Urgent notifcation S-Safety of the resident 1st

E-Educate, Educate, Educate

Questions or Concerns?

Thank you!