Preventative Maintenance Plan
Guide
the Simple, Smart Way to Properly care For Home Systems and appliances.
What ahS® Preventative Maintenance PlanS can Do For Your hoMe
it’s a fact that your home’s heating, air conditioning, plumbing, appliances, and electrical systems all
require periodic checks and maintenance to help ensure they operate safely and efficiently. it’s also a
fact that many homeowners lack the expertise, time, and desire to complete those maintenance tasks
regularly and proficiently. Fortunately, american Home Shield (aHS®) offers economical preventative
maintenance plans that help you worry less and live more without the added pressure that comes
from owning non-serviced systems and appliances.
Protect.Prevent.PreServe.ProlonG.
deter costly breakdowns
avoid the inconvenience and hassles of
system and appliance failures
Maintain efficiency of heating and air
conditioning systems, which may help
lower your utility bills
extend the life of systems
and appliances
Minimize costly future repairs
AHS Preventative Maintenance Services can:
AHS Preventative Maintenance Services can include many of your home’s major systems and
appliances, including your:
Heating & air
conditioning Systems
Plumbing
electrical System
refrigerator, Washer,
dryer, dishwasher, Built-in
Microwave, and range
BecauSe it can Be coStlY to rePair or rePlace Your valuaBle hoMe SYSteMS anD aPPlianceS, keePinG theM Well MaintaineD iS a SMart Move
AverAge rePAir AnD rePlAceMent coStS*
ON
ON
ON
ON
* as reported in the nationwide survey a Study of homeowners’ appliance and home System Service experiences conducted by Decision analyst (2011) for american home Shield. Further reproduction is expressly prohibited.
ranges/ovens/cooktops
repair: $170replace: $706
refrigerators
repair: $209replace: $1,088
Heating
repair: $316replace: $2,442
Air conditioning
repair: $332replace: $2,390
clothes Washer
repair: $98replace: $571
Main electrical Panel
repair: $210replace: $651
long the leader in innovative home protection plans, aHS has added
preventative maintenance plans to its services to help homeowners
properly care for their home systems and appliances. Home protection
plans and preventative maintenance plans work in different ways to
benefit homeowners and can work in tandem for optimum convenience
and advantage.
aHS HelPS You Protect and Prevent.
PreventAtive
MAintenAnce
PlAn
a home protection plan along with a preventative maintenance plan is a great combination. the two
plans can dovetail to keep your systems and appliances running efficiently and to repair or replace the
system component or appliance if a covered item does break down.
a home protection plan is a service contract that covers the repair
or replacement of many of the home system components and
appliances that fail over time, providing budget protection in the
event of a breakdown.
a preventative maintenance plan is a contract that provides for
a thorough inspection of systems or appliances by a qualified
contractor. Having preventative maintenance services performed
will help to prevent the hassles of breakdowns and help systems or
appliances run more efficiently.
HoMe
Protection
PlAn
heating & air conditioningKeeping your heating and air conditioning system checked and maintained can help
ensure comfort for you and your family in all seasons. An American Home Shield Heating
& Air Preventative Maintenance Plan can:
• Help system run more efficiently
• Help lower utility bill expenses
• avert system failures and help you and your family stay warm in the winter
and cool in the summer
• extend the life of your heating, ventilation and air conditioning systems
• Minimize costly repairs in the future
hoW ahS Preventative Maintenance PlanS** Work to helP You
You can choose the preventative maintenance plans that work best for you and your home. all the
services have distinct and substantial benefits for you as a homeowner.
check and (if necessary)
clean condenser coil
check amperage draw
of condenser motor
check amperage draw
of compressor
check crankcase heater
operation for heat pumps
check system operating
pressures (freon levels)
visual inspection of filter;
replace if customer has
replacement filter
General inspection of
wiring in the furnace and
the ac units
visual inspection of furnace
chambers and burners
check controls and safeties
on furnace
check belts and pulleys
adjust if necessary
check amperage draw
of evaporator motor
lubricate motors if oil
ports are accessible
visual inspection of
evaporator coil if accessible
check and clear primary/
secondary condensation
lines and pans
visual inspection of
exposed flue pipe
test temperature rise
and drop of furnace, ac,
and heat pump
check thermostat operation
Perform carbon
monoxide test
Heating & Air Preventative Maintenance Plan visits include:
check water pressure in home
visual inspection of faucets for leaks
check for slow drains in bathtubs and sinks
visual inspection of shower tiles for obvious cracking or separation
visual inspection of bathtub grouting for cracking and leaking
visual inspection of toilets and tanks for leaks
visual inspection of accessible, exposed drain lines for signs of leaks
check to see if the garbage disposal is working properly
check to see if sump pump is working
test water heater operation
check operation of water heater elements (electric)
check amperage draw of water heater elements (electric)
check operation of water heater gas burner (gas)
check gas valve on water heater (gas)
check thermocouple on water heater (gas)
Flush one gallon water from the water heater
identify location(s) of water shut off valve and tag it
Plumbing Preventative Maintenance Plan visits include:
Plumbingchecking and maintaining your pipes, toilets, water heater, and more can help prevent minor
leaks from turning into major disasters. An AHS Plumbing Preventative Maintenance Plan can:
• Help your water heater and other systems run more efficiently
• Help lower utility bills
• Minimize costly repairs in the future
electrical Preventative Maintenance Plan visits include:
apply anti-corrosive solution on aluminum wires
check for double tapped breakers
check for overloaded circuits
check outlet with tester for open grounds, neutral wires & proper polarity
check smoke detector batteries. replace up to two (2) standard batteries (9 volt if needed)
check visible wiring
open and check main panel
Survey for proper surge protection
test/visual inspection of ground fault circuit interrupter (GFci) outlets and breakers
tighten screws and lugs on breakers
verify main breaker size matches specific electrical conductivity (Sec) cable into home
verify sump pump outlets have power and test sump pump
Perform load calculation on breaker box to ensure system is not overloaded
check and clean main breaker box and tighten wiring as necessary
Provide identification on breaker controls within breaker box (using either a marker or sticker)
electrical SystemPeriodic checks of your home’s electrical system can help keep you and your family safe
and avoid some power interruptions. An American Home Shield electrical Preventative
Maintenance Plan can:
• Help your system run more efficiently
• avert system failures
• Minimize costly repairs in the future
• Provide a level of assurance that your systems are not overloaded
appliancesYour home’s appliances are valuable assets and necessary for your family’s convenience.
An American Home Shield Appliance Preventative Maintenance Plan can:
• extend the life of your appliances
• Help your appliances run more efficiently
• avert system failures
check/adjust leveling of unit
check lid switch operation
check operation of all
console controls
check for water leakage
including hoses
check for visible signs of oil
leakage in transmission area
check drive belt
check tension of drive belt
and pulleys
check pump-out timing
check tub springs for
correct positioning
Appliance Preventative Maintenance Plan visits include:
check/tighten supply connections
(gas/electric)
check/adjust leveling of unit
check operation of all
console controls
check cycling of heat thermostats
check dryer belts
check rollers and glides
check heater wiring/gas
valve connections
check lint filter for
clogged screens
check oven door gaskets
check oven door latch assembly
check surface burner operations
check broiler operation
check oven operation
check electronic ignition system
check erc/Krc delayed
oven operation
check/clean condenser coils
check/clean water
line connections
clean door gaskets for
proper sealing
check/adjust leveling for proper
door closure
check/align door hinges as needed
check fresh food/freezer air temps
check/clean spray arms for proper
operation and cracks
check for possible leaks
check detergent/drying
agent dispensers
check timer and electrical
components
check water temperature and
advise customer if it is not hot
check oven door alignment
check for proper operation
of interlocks
check for stirrer operation
check for control operations
check for turntable operations
check for auto sensor operations
WASHer
DrYer
rAnge
refrigerAtor
DiSHWASHer
MicroWAve
(Built-in)
Put an ahS Preventative Maintenance Plan to Work For You!
everything about aHS Preventative Plans is designed to make your life
easier, including getting started!
to enjoy all the benefits of an aHS Preventative Maintenance Plan today,
simply visit www.ahspm.com to choose and purchase a plan online.
enter your zip code and priority code, if applicable, in the Get Started
box. Plans are purchased in full, with the exception of the Fall Heating and
Spring air combo Package, which has an option for monthly payment, if
you prefer.
after you’ve chosen and purchased a plan, simply give american Home
Shield a call at 1 800 903 5778 to schedule service when you are ready.
You have the option to schedule some or all of your eligible services at
any point within the year. american Home Shield will even send you a
convenient e-mail reminder. (consult your plan summary page for special
servicing requirements.)
if you purchase a preventative maintenance plan for your Heating
and air conditioning system, you may select one or two maintenance
appointments per year. (american Home Shield recommends the
Fall Heating & Spring air combo Package to keep your Heating and
air conditioning Systems running smoothly all year.) if you purchase
maintenance for other systems or appliances, one annual appointment is
included per system.
that’s it! the friendly professionals at aHS will take care of the rest while
you sit back and relax, knowing that your home’s systems and appliances
are receiving the proper maintenance they need to run efficiently.
Be sure to share
your e-mail
address with us
so we can send
you a reminder
to schedule your
preventative
maintenance
service!
SteP 1
SteP 2
SteP 3
When you schedule service, one of the reliable, trusted contractors from
our extensive nationwide network will visit your home to perform the
preventative maintenance. it’s simple to arrange:
Service iS convenient, reliaBle, and HelPFul.
Simply call us at 1 800 903 5778. We will find a qualified
contractor in your area to contact you and set up
an appointment.
on the day of your appointment, the contractor will proceed
through a checklist of standard maintenance.
after the service, we will provide a survey to understand your
satisfaction with the service and follow up as needed.
the american Home Shield name is trusted by homeowners nationwide
for very good reason. at aHS, we are devoted to the upkeep, repair, and
replacement of household system components and appliances. this is
what we do and what we do better than anyone else.
** the services included in the Preventative Maintenance Plans consist primarily of testing and cleaning, are preventative only and do not cover any repairs or replacements
of malfunctioning system components or appliances. Performance of the services is not a guarantee that the systems or appliances services will not malfunction. no
services will be provided for solar, geothermal, or commercial grade systems or appliances. See the Preventative Maintenance Plans agreement for additional limitations
and exclusions.
do you ever worry about the high costs and
inconveniences of unexpected breakdowns
on heating, air conditioning, plumbing, and
electrical systems and equipment? do you
dread the thought of having to repair or
replace expensive appliances?
do you feel that you could do more to
protect and prolong the life of your home
systems and appliances?
are you aware that regular, professional
preventative maintenance can help keep
many of your home systems and appliances
operating effectively and efficiently,
lessening the likelihood of appliance failures,
inconvenient repairs, and helping your
equipment last longer?
did you know that the regular, professional
maintenance of your home’s heating and air
conditioning systems may help lower your
utility bills?
visit www.ahspm.com today!
aHS invented the concept of home protection
plans over 40 years ago. today, we employ over
1,600 people and are headquartered in Memphis,
tennessee. in 1989, we became part of the
ServiceMaster® family of brands, which includes
such leading home service companies as
ServiceMaster clean®, truGreen®, terminix® and
Merry Maids®. the investments and resources
of ServiceMaster have allowed us to set new
standards for customer service, ensuring that
over 1 million american Home Shield customers
nationwide can benefit from our home protection
and preventative maintenance plans.
We have a nationwide network of approved
contractors who can service our preventative
maintenance plans. We also closely monitor
the performance of the network service
contractors through a customer satisfaction
survey program to help ensure the highest
quality service standards.
Whether you need a home protection plan,
preventative maintenance plans, or both,
we look forward to helping you worry less and
live more.
for more information about AHS Preventative
Maintenance Plans, visit www.ahspm.com
or call us at 1 888 454 8226.
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