Rezoud CorporationIntroduction Presentation for:
David Puckett, Founder/CEO
Outline
Terms, Trends, & Elements
Why Rezoud?
Market Adoption (CRM v. TeDR™) & Barriers
Funnel Market Models
Market, Evolution, Transformation & Paradigms
TeDR™, Settle-Now and Family Settle
Rezoud Academy & Rezoud Europe
✓
1
2
3
4
5
6
7
Alternative Dispute Resolution (ADR)Online Dispute Resolution (ODR) or Technology-enhanced Dispute
Resolution (TeDR™)?
On-Line ADR
(oADR)
Internet Dispute
Resolution
(iDR)
On-Line Dispute
Resolution
(ODR)
Technology-
enhanced
Dispute
Resolution
(TeDR™)
Electronic
Dispute
Resolution
(eDR)
Electronic
Dispute
Resolution
(eDR)
OR
This capability
should not be
associated only with
Internet based Video
Conferencing for
Mediations &
Arbitrations!
Source – The term 4th Party related to ODR, Ethan Katsh, 2001.
Current Research & Trends
“ODR is not in itself a distinct field but more like a support
system for mediators and arbitrators addressing
individual disputes”
Ethan Katsh, 2012
The internet is a culture, “what appears to be
happening in the world of international e-commerce is
the development of an online culture”
Daniel Rainey, 2012
The field of Dispute System Design (DSD) is based on the
theory: “Distinguish three major ways for resolving
disputes: underlying interests, determine who is right and determine who has more
power”
Ury, Brett & Goldberg, 1988
”ODR needs to orient itself to systems and well as tools and ADR needs to incorporate new
technologies into the theory and practice of Dispute
System Design”
Ethan Katsh, 2012
Source:On-Line Dispute Resolution: Theory & Practice,
Eleven International Publishing, 2012
Actual Mediation - Online via Video Conferencing or Traditional In-Person including case disposition and settlement
recording/eFiling functionality
Neutral Registration & Marketing – central place to promote and find neutrals Promotion (Social Network for
Neutrals nationally)
Traditional Case Management - Traditional legal case management functions including contact management,
time tracking and billing
Communication System and Log - Scheduling, email, instant messaging and recording of
all communication related to the case and the mediation/arbitration process.
Neutral Selection - both parties need to find neutral-neutrals. This process of selection is the biggest industry
challenge today related to massive or mainstream acceptance (We own: www.neutralcommunity.com)
Data & Case Information Repository - Contracts, Background of Parties, Discovery and all
documentation related to the case
Case/Business Intelligence - a modern system should have business intelligence capabilities or linkage to
precedence history of settlement of similar cases and even advanced algorithms to propose solutions
Elements of an Dispute Resolution System
1
2
3
4
5
6
7
Market Summary & Opportunities
3
Consumer & Corporate Legal
Personal Injury/Medical Malpractice
Condominium Association Disputes
Financial Services. Corporate Disputes
Oil & Gas, Federal, State & Local Govt
Opportunities – Industry Verticals Foreign Geographies
Still at the early adopter stage though with some notable working
examples: Insurance Industry (Cybersettle) OnLine Markets
(eBay), Vancouver Consumer Protection Service (Consumer BC)
Emerging Technology Market - Technology Adoption Cycle
1
Modria – an eBay spin-off. Recently received additional funding for European market entry
Virtual Courthouse – Website meeting place for traditional ADR practitioners
CyberSettle – focuses on Commercial Insurance disputes
Few Competitors
2
Europe – EU ODR regulation related to Online
product vendors in the European Union
Other English speaking (ANZ, S.Africa)
Evolution Projections
• Monolithic legal industry
• Legal Industry not generally considering high-
tech profession
• Need for a National Consumer brand
• Lack of Consumer Awareness and Demand
• Confusion in marketplace caused by mixed
marketing message and brand by lawyer and
non-lawyer professionals
• Need for Top Technology provider offering a
platform
• Lack of Tier-1 Consultancies offering
businesses and the courts advisory services to
generate understanding, value justifications
and desire for these services
• Lack of Corporate Awareness of Dispute
System design
General BarriersComponents
1• Flexible components for resovling all types of
disputes (C2C, P2P (marital or other),B2C,
B2B)
• On-Line Automated or Assisted Aribration,
Mediation, Facilitation or Restorative Justice
• Access and selecting Neutrals
• Scheduling, Case Discovery Repository
• Time Keeping and Billing
• Marketing Services
• Case Precedent Intelligence
• Case Information with Intelligent Agorthrims
• Integration with Social Media
• Integration to Accounting System and Court
eFiling Systems
• Simple Consumer Brand and Service to
access
• Empower Consumers and Disputing Parties
Dispute Transformation Model
The standard model of technology adoption has to start with changing Culture
and Governance. 95+% of all business contracts have Mediation & Arbitration
clauses, however the challenge remains. What actually happens internally
when a conflict arises? Traditionally, it goes to the Legal Department or
Attorneys. Our processes and technology allow people and companies to
improve their processes and options for resolving disputes directly.
Culture &
Governance is
the largest
obstacle
The Technology
is actually the
easist part
Processes and
Human Factors
follow
Graphic Source: AlignedManagement.com
Your own sub headlineParadigm shift in Dispute Resolution
tOur proposed path is a
partnership with the legal
industry.
We want to encourage
the legal industry to
embrace new technology
that will provide
complimentary services
to their existing offering
and add new sources of
revenue.
Legal Industry Partner
1
State of the Union
tWe do not believe that
either ADR or ODR are
good brands.
We will provide
innovative resolution
solutions that leverage
BOTH proven ADR
methodologies and DSD
(Dispute Systems
Design) technology.
We therefore plan to
abandon the terms ADR
and ODR in favor of
TeDR (Technology
enhanced Dispute
Resolution).
From ADR/ODR to TeDR
Our more than 3+ years
of research, planning
shows that all current
market entrants have
positioned themselves as
alternatives to the legal
industry.
The mediation and
arbitration industries are
dominated by attorneys,
former judges and bar
associations
32
Future2010-20152000-20101980-20001960-1980AD - 1960
Mainframe
computers
introduced.
Client information
and sales data
now stored. Early
contact
management
evolves
ADR emanated
from Civil Rights
movement.
Mediation and
Arbitration
service emege
CRM done
manually.
Personal
relationships
were primary
interactions in
business
Mediation and
other Dispute
resolution forms
have existed
throughout
history
Arrival of PC.
Information
moved to remote
systems. 2nd
generation
contact
managers.
Limited
integration
Professional
standards
Emerge. Web &
eCommerce
arrive. Courts
struggle with
jurisdiction
questions
CRM software
introduced. Mass
adoption.
Integrated into
ERP systems
ODR term
adopted.
Applications
Arrive Video
conferencing
arrives. Attorneys
offer mediation
services
CRM sales
exploded. SAAS
CRM arrives.
SFDC. Many
industry experts
proven wrong
Early Adopton
begins.
SmartPhone &
Pads
eBay handles
60M disputes
using ODR 80%
without human
involvement
CRM
everywhere.
Especially on
mobile devices
Salesforce.com
Dominates
market
Expect ISV’s to
enter market with
Tier 1 Consulting
Groups. Further
growth from
Fortune 500
companies,
mobile devices
Tech
no
log
y A
do
pti
on
Mo
dels
Compare Market Adoption Models:CRM vs. ODR/TeDR™
Barriers & Opportunities:Corporate & Legal Industry
• Court Jurisditions need to consider technology badedispute resolution ”a basic public service”
• Recongized as lower cost public service• Constrained Court Budgets, backlogged dockets will
be the key driver in the coming years• Industry lacks financing and uniform procedures.• Difficult to cross county & state jurisdictions. We
can’t have hundreds of individual systems!• Most courts today, allow electronic case filings &
case management, so the natural next step wouldbe implementation of dispute systems
• Many professionals feel video conferencing is not areplacement for face-to-face meetings (WE AGREE)thus our processes and technology is designed toallow for best of both approaches
• Needs to be considered new form of revenue forlaw firms and courts
• Consumers need to demand it from courts and legalservice providers
Legal/ADR IndustryCorporate/Commercial ODR
1• Tier-1 Consultancies need to enter space to push
Dispute Systems• Aquistion and investment in this technology by top
tier technology vendors• Consulting engagements in Fortune 2000 to build
desire and justification• Not current top priority of CIO’s, has to be sold
from an economic value and process improvementjustification
• Additional Technology Standards required• Training and mandate in Corporations• Build Consumer Awarenes and Demand• New business processes and procedures to take
conflicts direct to mediation or arbitration asrequired by most contracts.
• Dispute Systems Design not in use today in mostcorporations
• Businesses need to consider it a method ofimproving their corporate reputations
Technology-enhanced Dispute
Resolution (TeDR™)
TeDR solutions are Cloud-based (SaaS or PaaS)
Ready Made, Pay-as-you-Go,
access immediately, pay-by-user,
easy deployment
Cloud Highlights
No server hardware investment
required, device agnostic, and
regular S/W upgrade cycles
3
Lower Cost overall, User Friendly,
No Training, Use any device with
browser
2
1
Industry
Standard Solutions
Pay-as-you go,
Internet Accessible
Device Agnostic
Easy Collaboration
Automatic and regular upgrades
Easy integration & No Training
Lower Cost of Ownership
Immediate Deployment
Lower Training Costs
Graphic Source: Rezoud Corporation, 2012
Settle-Now.com
FamilySettle.com
Our two Adoption Models:
Legal and Vertical Industry
Educational Offerings:• All Courses designed Advanced Practitioner Training level and fully online
or hybrid delivered in – Facilitation, Negotiation, Corporate Dispute
Resolution and Dispute System Design
• Complete Portable Masters or Masters Certificate Program (Courses &
Instructors with unique economic models
• Soon to be released – Corporate Dispute Resolution Board Game
First University Partnership signed• Executive Non-Credit Courses & Certificate Programhttp://www1.usfsp.edu/cob/graduate_studies/DisputeResolution.htm
• Master’s Level Courses in Dispute Resolution as electives in USF-SP online
nationally recognized MBA program
Rezoud AcademyEducation Subsidiary
Rezoud EuropeEuropean Subsidiary
Why Europe ?
• The ADR Industry is further along the road to full recognition:• ADR Directive issued in 2012
• ODR Regulation issued 2013
• ADR already obligatory in Italy for most civil and commercial disputes
• 2013 EU Parliament report highlights inefficiency and high cost of court litigation
• ODR Regulation involves mandatory link to ODR site for all online
Product & Services vendors by 2015• Online retail vendors will need to offer ODR or teDR
• eBay competitor companies will require an ODR portal
• New Legislation will create a market for TeDR !!
Why Rezoud ?
Published the TeDR™ methodology open-source to
the industry
Strong brands and technology
Thought-Leadership and Proven Management
Patent (applied) Technology Architecture
Industry Vertical feeder models
Education Division with innovative programs
Strong Partnering Programs for growth
Scalable and Server Platform-as-a-Service model
Europe Organization – Global Growth Models
Vertical Industry Partner Feeder Programs
Our Corporate Website: www.rezoud.com
Linkedin: http://www.linkedin.com/company/2711422?trk=tyah&trkInfo=tas%3ARezoud%2Cidx%3A1-1-1
Facebook: https://www.facebook.com/RezoudCorporation?ref=br_tf
Twitter: https://twitter.com/Rezoud
YouTube: http://www.youtube.com/channel/UCIKL9Nq9A_EAPYizbhTCu7g
Phone: 727.290.2585
Email: [email protected]
Questions & Follow-up
Top Related