Download - Premier - ESA

Premier-ESAEnabled by EXCEED. Empowered by Microsoft.

One of a kind service agreement that bringsyou a perfect balance of services and support.

Premier-ESA Product Presentation

Presented By: Bassel Zoueiter

Date: March 12, 2012


Problems facing IT Managers

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InnovationMaintenance

Budget Knowledge

CapacityProfessional

Support


Problems facing IT Managers

3

Maintain80%

Innovate20%


Market Awareness

4

EXCEED & Microsoft are aware of these problems and have partnered up to create a unique services

agreement to address them


Premier-ESA’s aim

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Managing Resources

Premier-ESA

Managing Results


Premier-ESA

6

Consultation

Awareness

Deployment

Staff Competency

Support


Service Categories

7

Enrolled Products

Listed Products

Microsoft Premier

OutsourcingValue Added

Services


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Enrolled Products

• Consultation

• Deployment

• Training

• Upgrade

• Migration

Listed Products

• Service Points -

0 Points

Awareness

• Findings and

Recommendatio

ns

• Consultation

Sessions

• Presentations

• Demos

• Workshops

• Monthly News

Staff Competency

• Public Training

• E-Learning

• Special Training

Roles

• Extended

Voucher Values


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Outsourced Engineer - Optional

• Onsite for 12 months, 8 hours / day discounted by by 20%


Microsoft Premier Packages

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Core

• World-Class, managed support at an affordable price

Foundation

• A value-priced, entry-level solution for those needing a basic support relationship

Standard

• Comprehensive, personalized support through a designated Microsoft contact for those with more complex technical needs

Plus

• Premier Support for those needing extensive proactive services and problem resolution support.


Microsoft Premier Services

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WorkshopsHealth Checks & RAPs

Supportability Reviews

Chalk and Talks Dedicated Support Engineering

Remediation & Optimisation


Services Flow

EXCEED

CoordinationCollaboration

Customer


Customer Service Entitlements

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Service EXCEED Microsoft

Consultation ✓ ✓

IT Assessment ✓ ✓

Planning ✓ ✓

Service Delivery ✓ ✓

Deployment ✓

Private Training ✓

Public Training ✓

Workshops ✓ ✓

Health Checks ✓

Proactive Support ✓

Reactive Support ✓

Premier Online ✓

Add-ons Packs of 100 Points Packs of 20 Hours

*MCS deployment days are available at additional costs from Microsoft


Service Delivery

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Initiation

- Team Introduction

- Action plan

Assessment

- Profiling

- Gap Analysis

- IO Assessment

- Private Cloud Assessment

Planning

- Findings & Recommendations

- Service Delivery Plan

Service Delivery

- Deployment

- Training

- Workshops

- Support Services

- Outsourcing


Service Delivery

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Initiating & Planning

Service Execution Closing

Monitoring ,Quality Assurance & Support


Covered Products

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Description Enrolled Listed PremierWindows Services ✓ ✓Active Directory Upgrade ✓ ✓ ✓Exchange 2010 Upgrade ✓ ✓ ✓Exchange 2010 – Unified Messaging ✓ ✓Lync 2010 – Standard ✓ ✓ ✓Lync 2010 - Enterprise ✓ ✓System Center Configurations Manager 2012 ✓ ✓ ✓System Center Operations Manager 2012 ✓ ✓ ✓System Center Virtual Machine Manager 2012 ✓ ✓ ✓System Center Data Protection Manager 2012 ✓ ✓ ✓System Center Service Manager 2012 ✓ ✓ ✓System Center Orchestrator 2012 ✓ ✓Forefront Identity Manager ✓ ✓ ✓SharePoint 2010 ✓ ✓Enterprise Project Management 2010 ✓ ✓Customer Relationship Manager 2010 ✓ ✓Active Directory Rights Management Services ✓ ✓Threat Management Gateway 2010 ✓ ✓


Service Points

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Service Points are a set of pre-agreed upon points that the customer can use for additional services

covering listed & enrolled products


Service Points

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Type Location Consultation Deployment Training Public Workshop

Day EXCEED 40 30 50 5

Day Customer 45 35 45 N.A


Premier-ESA Team

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Customer

ESA Manager

EXCEED

Technical Leads

EXCEED

Technical Team

EXCEED

Training Manager

EXCEED

Trainers

EXCEED/MICROSOFT

Outsourcing Manager

EXCEED

Outsourced Engineers

EXCEED

Technical Account Manager

Microsoft

Service Delivery Manager

Microsoft

Technical Team

Microsoft

Quality Assurance Manager

EXCEED/Mcrosoft


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ImproveSatisfaction

Improve Competencies

Increase System Uptime

Reduce Costs

Assist with Software Deployment

Resolve Issues/Incidents


Rea

dy

for

chan

ge?

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www.exceedgulf.com/premier-esa