What is Effective Practice Management
18 January 2013
Who is Med e Mass Subsidiary of Bytes Healthcare Solutions
Leading Practice Management company
Sister company is the MediSwitch
9500 doctors Footprint 4 regions and 48 dealers
Product Development Manager and 2 development teams
National support call center
Western Cape – in house support center for personal touch.
As a Healthcare Provider you have many roles!
Charity
CommunityRepresentative
FinancialWhizz
HumanBeing
Investor
Director Decision MakerBusinessperson
Employer/Employee
Counselor
IT user
Administrator
Medical Practitioner
Marketing/Salesperson
Practice Management
Needs to be Effective & Proactive
What does Effective Practice Management Mean??
Long term strategy for growth, retention , profitability and patient
satisfaction
Proactive, rather than reactive management of your practice
Implemented protocols that reduce the need for intuition in running your practice
Organization of reliable data that is easy to access and allows you to make informed decisions for the growth of your practice
Risk management - data security key element
Financial controls allowing good governance.
What does Effective Practice Management Offer You??
Turn-around time for payment from medical aids is reduced
Turn-around time for problem resolution smaller
Documented events for auditing purpose
Verification and Control of patient information
Saves you Time
Saved time goes into improving your Practice Management
Key Deliveries Of A Practice Management System
Improved practice efficiency
Improved practice productivity
Improved patient financial information
Improved correspondence, marketing, and practice analysis capabilities
Mitigate the risks of cash flow
Key Deliveries Of A Practice Management System
User Friendly Efficiency Integrity Security/Tracking Reporting Innovation Communication
Process Flow
Copy of Id Copy of Medical Aid Proof of address (FICA) General details Benefit checks
ID Validation MSV (Switch) (Id no, Medical aid no, Dependant no, etc.) Appointment diary
Process Flow
Examination of patient Diagnosis Treatment plan
Appointment Diary ICD10 list BHF coding Billing / Receipting (where applicable) Clinical Notes
Process Flow
Physical Billing Receipting Statements Electronic claiming
BHF coding / updated medical Tariffs ICD10 listing Macros Medical Aids (Medprax) Dot matrix / Laser statements EDI Management Reporting Audit trails, Cash flow, T/Over analysis, User security
The need for control within the system
Need to keep track within the systemAppointment diary per individual, room, equipment, departmentFinancial reports, age analysis Demographic reportsManaging claims through EDI
Revenue Management
EDIEDI CASHCASH
Single source of receiptsof payments
Easy reconciliationSignificant fraud-mitigating
assurance
Single source of receiptsof payments
Easy reconciliationSignificant fraud-mitigating
assurance
Cheque, Credit Card
EFT
Cheque, Credit Card
EFT
Credit Control
Effective management of outstanding debt
Protocols and procedures
Financial Reports- Control
Med-e-Mass has a fully comprehensive set ofFinancial reports that balance perfectly atmonth end to give the user a fully balancedset of financial records these include:
»The Age Analysis»Turnover Analysis»Audit Trails»VAT Report»Transaction Search Reports
In closing
We offer our customers a complete solutionCovering
PMA softwareMedical aid claimsCredit card facilitiesHardware requirementsPeace of mind
Questions ??
THANK YOU
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